Precision Leather Restoration

Services were never delivered. I called and emailed the guy and after a second round of calls he set up an appointment to come look at the chair later that day. I provided the address and he never showed up never called to reschedule - haven't heard from him since. He even confirmed after i sent him the text with my address which is strange. I find this surprising since he has this Angies list super service award. what gives Larry?

Great! Larry restored our furniture to the beauty of its original state. He was responsive, knowledgeable, true to his estimate, and we were very happy with the results!

Ultimately the damage was too minor and provided a specially formulated conditioner. Mentioned that he could fix it but due to the way the leather was made and how minor the scuffs were he didn't recommend re dying. It was very clear that the company has integrity in mind and more concerned with giving honest and educated opinions versus selling a a service that wasn't needed but a viable solution. I will use them if something is ever significant worse but I highly recommend.

I called Larry at Precision Leather Restoration because my dog had scratched a leather chair trying to bury her bone in it. Also, our leather couch had splatter-looking spots on the sides. He asked me to text pictures of the damage so he could determine if it could be repaired. He responded immediately and made an appointment to come out to see the furniture the following Monday. He gave us a quote and returned the next Monday to do the repair in our home. It took him about an hour and a half, and the furniture looks brand new. I would definitely use Precision Leather Restoration again and would recommend their services.

He never came or called back

He worked a miracle! They all look new and we should get many years of use out of them. Wish I could post the before and after pictures because it is hard to believe it is the same furniture!

Larry met with us and explained the whole process along with the cost. We agreed and when the time came for him and his crew to pick up the sofa they were on time as well as when it was returned. The sofa's is like new again. We are extremely pleased, with the color being restored, the feel of the leather and the whole process with this company.

The leather cushions were returned in like new appearance. Larry also gave me a leather conditioner and instructions on when and how to use it not only on my home seating but for my care seats as well.

Larry did a wonderful job in making our worn and stained leather couch and love seat look new again. He always reconfirmed our appointments the night before and was always on time. He covered everything around his working area and took his time to do a great job. I have 2 friends that have used him and rave about him and I've already started recommending him.

I wish I had taken a before and after picture because it truly was an amazing transformation. My leather sofa and chairs were structurally sound but the leather was showing it's age (18!!!). Precision Leather Restoration stained all the scratches and worn areas. The stain color matches perfectly and my furniture looks new again. Plus I'd like to add that Larry was great to work with. Very punctual, professional and extremely nice.

They did a great job. First of all, the reconditioning and dye work looks wonderful. They did a wonderful job matching the color of the rest of the leather. Color was even, reconditioned leather looked much improved. They were very professional in all aspects of the job. Right on time for all their appointments - see the work and give a quote, pick up the cushions and return the finished product. Turn around time was short. Price was what they quoted and seemed reasonable to me. I am very happy with their work and would recommend them to a friend.

Mr. Klein called me the same day I e-mailed him to inquire about his service. We discussed the repair needed, he quoted a price, and an appointment was set. Mr. Klein called me the day of the appointment and had to reschedule for the next day due to a family emergency. Mr. Klein arrived promptly and did a beautiful job restoring an approximately quarter-size spot on a leather couch cushion where the color was accidently bleached. He was pleasant, efficient, professional, and the bill was exactly as he had previously quoted. This was a good experience and I am very pleased with the work he did. I would definitely recommend Mr. Klein and use him again for any future leather restoration.

it didn't go that well. I would not use that company

Larry came over the same day I called at 1:40 to give me a free estimate and see the sofa. He wasn?t able to repair it that day as he had some other clients to attend to, but he was able to come out today. He showed up ten minutes early and re-explained what the repair will entail. I also asked him to look over a matching loveseat to see if there were other possible damages that needed repair. He had everything he needed within his truck, covered all of the furniture so nothing would be stained, and it only took him an hour to finish the job. Larry was very nice and allowed me to watch as I just think it?s fascinating to watch people work and to learn something. He told me not to have anyone sit on the sofa, even the arm, to allow it to complete curing the repair. I found the price very reasonable and he even gave me the 10% senior discount. Larry has been in the business for some time, very professional, and extremely nice. I liked him a lot and recommend him to friends too!

Called the company about 3 weeks ago, talked with Larry, who said to email him pics of the sofa. I did that on Feb 20, but didn't hear back from him, so I emailed him asking if he got the pictures. 3 days later, he emailed me back, advising that he would have to come out to see the sofa in person, and asked (again) where I lived. I responded. Never heard back. I contacted him again. 2 days later, he finally responded, asking me what city I lived in AGAIN (FOR THE 3RD TIME). I responded AGAIN with the information he requested, and asked that he call me directly if he had any more questions. My last email to him was on Feb 27. No response since then. I've also tried calling directly, and no answer. This is now March 5. Either he's way too busy or doesn't know how to handle his business - I don't know, but I will avoid him now regardless because if I can't even get him to call me back on a sales call, what's it going to be like if I actually use him and have a customer service issue??

We contracted with Precision Leather Restoration (Larry Klein) to refinish two leather recliners. These recliners were a light-colored leather, and after 12 years they had discoloration marks on the headrests. In addition, one of the chairs had an ink stain, also on the headrest. Larry assured me that although he could not stain the chairs a darker color, he could remove the stains and bring back the original color. The price quoted, at $495/chair, was high, but Larry was confident that we would get another 12 years out of these chairs. Larry told me that he "knew" the original color of these chairs, and that matching it would be no problem. After a couple of reschedules on Larry's side, he finally showed up to work on the chairs. He sped thru them in 4 hrs flat, and told me not to use them for 24 hrs. Apparently Larry did not "know" the original color. He got it into his head that the chairs had been sun-bleached. How wrong he was - that pale color was the original, and he attempted to cover them with a darker color. He did not clean out the ink stain, nor did he properly clean the discolored areas. This color-glo product is not a stain, rather it is a coating, and if the underlying leather is not properly cleaned and prepped, it will not adhere. I had to call him out a second time to clean out the ink stain, and also to repair one of the chairs where his "coating" was already peeling off. Well, I guess he did the best he could in 4 hrs, but that was just not enough time to properly refinish two chairs. The second time he did get the ink stain out. Now, 7 months later, the "coating" is peeling off of one chair in multiple places. In addition, this coating remains tacky feeling, and is nothing like the original leather. The chairs are ruined. Rather than waste our money on this scam, we should have spent it towards replacing the chairs. Let me state this again so that there is no mistake - the chairs are both ruined. We want a refund from Precision Leather Restoration - they did not do what they claimed. I wish I could upload pictures to show you the mess that Larry Klein made of these nice recliners. Do not use this service! After Mr Klein's response below, I am compelled to answer. (1) The cushions on our chairs do not come up or off, so he certainly did not find a darker leather color under the cushion, (2) Our home did not have bay windows, (3) The chairs NEVER sat in direct sunlight - never (4) He did indeed explain the tackiness as related to skin oil - after he was called back to remove the ink stain. He never explained up-front that the chair finish would be significantly degraded after his procedure. In fact, he kept repeating that we would get another 12 years of service out of those chairs. (5) Mr Klein neglects to note that once he rescheduled because the temperature got cold, and another time he rescheduled because he "felt like he was going to come down with a cold". (6) The area on the recliner where Mr Klein's coating is peeling off is not on the headrest, is not part of the skin oil issue.There is an area on the seat cushion, and an area on part of the leg-rest where the coating is just peeling away. (7) I did not call Mr Klein a third time to address the shortcomings, because I saw on the first call-back that he just sprays more coating on the affected area. The real problem IS the coating. (8) Mr Klein never suggested recovering any parts of the chairs. Never. Again, he stressed that we would get another good 12 yrs service out of those chairs. (9) Mr Klein's response is geared more towards damage control than actually addressing the issue. I note that he did not respond to my request for a refund.

We had two leather chairs that had taken a beaten from cats using the backs as a launching pad, and some bigger scratches on the seats from dog chasing after them a few times. They looked like they were ruined for sure? Larry came out and gave us instant confidence that they both could be repaired easily. His estimate was extremely fair, especially considering the damage. Compared to having to replace the chairs all together, his price was a steal. He arrived on time, and gave an exact duration of how long he would need to complete the job. Our painters this summer could take a few lessons from Larry on the care he took to protect our floors and furniture, and the care he took to clean up everything afterwards. The repairs are amazing. The chairs look better than brand new? I wish I would've taken before and after pictures just to be able to show off his work. We hope to not need to call for leather repairs again, but if need be, we will definitely use only Larry.

We had guests with small children who managed to get pizza sauce and grease all over one of the ottomans belonging to our Natuzzi nubuck leather sofa and chair sets. Larry Klein responded promptly and provided an estimate to clean the leather. When he noticed the other ottoman had a broken caster, he volunteered to take it to be repaired and clean it also. He worked quickly and when he returned both ottomans, they looked fabulous. You can't even tell which ottoman was stained. I would highly recommend Larry to anyone needing leather cleaned, dyed and/or repaired.

My favorite leather chair and ottoman was severely sun damaged. It is 12 years old and Larry restored it to like new condition. The color match to the existing leather that was not damaged is amazing. I would highly recommend this company. I thought I would have to replace the chair but for under $400 I have a chair that looks brand new. Larry is professional and knowledgable and showed me how to care for the restored chair and other leather items in our house. I'm a happy customer!

Scheduled an appointment with Larry. Larry arrived as scheduled, and WOW what a difference he made with our couch and loveseat. I was thinking about getting rid of them but now they look good as new. Larry did a great job for me and would recommend his services to anyone in need of leather restoration. THANKS!

I tried to get a confirmed date for Larry to repair my leather car seat for over 3 weeks. Each time he told me to call back later to make an appointment. I called him and texted him approximately 8 times before ever getting close to a confirmed appointment. I found him to be extremely unprofessional about scheduling and responding to communications. I have never reviewed a service provider before on Angie's List because they have all been excellent. Perhaps Larry is terrific when he shows up. The problem is getting him to do so. I went with another Leather repair provider who is not listed on Angie's List and was very pleased with the responsiveness and services provided.

Showed up on time and did everything he promised. He actually overestimated the amount of time the job would take, so we were impressed that he completed the job quickly. He did a great job on both pieces of furniture. They are 16 years old and now they look new again. I would highly recommend!!

Larry just left, and I couldn't be happier. He is very professional, knowledgeable, and proud of what he does. The furniture looks like it did when we first purchased it. I didn't even realize how faded and worn it had become. The surface that you sit on was looking like it was starting to crack. It has been dyed and feels so moisturized now. Very, very soft. He supplied me with the proper moisturizer and products to keep it all looking just like he has it looking now. I recommend him highly. You will not regret using his services.

Larry was on time, professional, and did exactly what he said he would do.

Larry was truly a professional. He came to our home, picked up our cushions and took them with him to restore them. He returned a few days later as scheduled with the cushions done and finished the rest of the furniture at our home in a couple of hours. He also took the time to show us how to maintain the leather. We are absolutely thrilled with the results, our furniture looks as good as it did the day we bought it.