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MONI

3.8(
372
)

Home Security Systems, Home Automation, Moving Companies,

... +2 more

About us

As the nation’s second-largest residential security provider, we deliver alarm monitoring service to over 1 million homes and businesses 24 hours a day, 365 days a year. A+ BBB rating, 2012, 2013 & 2014 Consumers' Choice Award Winner, Five Diamond Certified, IQ Certified, 2013 Bronze Stevie Award: Alarm Response Center, and recipient of the 2008, 2010, 2011 Frost & Sullivan North American Residential Alarm Monitoring Company of the Year. If you are one of our valued customers and we have not lived up to your expectations, before filing a complaint, please reach out to our Executive Response Team so that we can address your concern. monisocial@monitronics.com or call 888.758.5900.

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Home Security Systems, Home Medical Alert Systems, Home Automation, Home Energy Efficiency.

Services we don't offer

Commercial & Business Fire Systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.8372 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
16%
3
6%
2
9%
1
18%
Rating CategoryRating out of 5
quality
3.9
value
4.0
professionalism
3.9
responsiveness
3.9
punctuality
4.0
Write a review
Showing 276-300 of 372 reviews
Richard H.
05/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Carol W.
05/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
CarolAnn B.
05/2016
4.0
home security systems
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Tom S.
04/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Jennifer L.
03/2016
1.0
home security systems, home automation
  + 0 more
unknown
Description of Work: I've had service with this company for three years, nine months. I called them to ask for the installer password for my system, which was given to me prior but I misplaced it. After asking and explaining my situation and being transferred twice, I explain one more time and ask for the password. Which the lady on the other end of the phone declined to provide. Not only was I declined but the lady talked down to me, which is 100% Unacceptable. She stated she could give me the password only if she were walking me through a technical issue with my system. She agreed that I completed my 3 year contract with the company and the system technically belongs to me but still refused the password. She asked if there were any other "technical" issues she could help with and ended the call. | |I decide it's time to cancel my service with this company so I call them again. This time I tell the lady assisting me I'd like to cancel service. She asks for a reason so I provide her with a list of things that have happened throughout the almost 4 years doing business with them. She focuses in on my previous conversation with the tech gal and tells me there are 3 sides to every story, hers, mine and the truth. She then transfers me and yet another person (sounded the same as the tech gal) is on the line. I explain, again, I'd like to cancel my service. At this point I'm told I have to provide them with a 30 day notice to cancel. Then tells me I have to write, on paper, my desire to cancel and ensure I include acct #, request, signature...and send it through the US mail. Once they receive the letter, someone will contact me and then the 30 day period will begin. | |I'm told this is the ONLY way to cancel service with them. They said they have to compare the signature I provide on the letter with the one in the contract to verify the signatures match. My contract expired 9 months prior to this phone call. It doesn't matter if the signatures match. I want the service cancelled and there is no need to wait 30 days. They have had a nine month notice, since my contract expired. | |Monitronics, It's no longer 1975. We have made great technological advances since then, how about we use them to conduct business efficiently. | |This company has the most absurd procedures, exhibit no common sense and provide rude, condescending customer service. I can say, with great certainty, I'm NOT fan of Monitronics business practices. Next stop...The Better Business Bureau.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$50
Response from MONI
Hi [Member Name Removed], I appreciate the time you've taken to provide us with your feedback regarding your Monitronics service. I have attempted to reach you by phone to discuss your concerns regarding the status of your account and unfortunately, I was unsuccessful. Please contact me directly at 1-888-758-5900 ext. 70247, so that we may further discuss your concerns and resolve this matter. Sincerely, Ashley E
Michael V.
03/2016
1.0
home security systems
  + -1 more
unknown
Description of Work: I called on a Monday to get an appointment to add 2 sensors to newly added doors by Friday, when I was going out of town. I was a longtime customer at this point. I wanted to make sure my family was protected. They completely dropped the ball, despite numerous calls back from me and broken promises from them. And they blocked every attempt from me to switch providers when they failed to help me. Months later, they are still billing me. Never, ever, ever again. Stay as far away as you possibly can.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Response from MONI
Hi Mr. [Member Name Removed], Thank you for taking the time to speak with me regarding your concerns. I appreciate you giving me the opportunity to help resolve this matter and come to an amicable resolution. Again, I would like to apologize for the inconvenience regarding the way your cancellation request was handled, as this is not indicative of our standards. If I may provide further assistance regarding this matter, please contact me directly at 1-888-758-5900 ext. 70247. Sincerely, Ashley E.
MICHAEL C.
06/2005
5.0
home security systems
  + -1 more
VERY PLEASANT TO PLAN A DEAL WITH. UNDERSTANDING OUR NEED FOR ONE AND MAKING A PLAN TO FIT OUR NEEDS AND STILL AT A LOW COST. LARRY EXPLAINED HOW TO PROGRAM THE SYSTEM SPECIFICALLY FOR US HOWEVER WE WANT IT. I RECOMMEND HIGHLY!
Description of Work: THEY CAME OUT AND INSTALLED A HOME ALARM SYSTEM IN OUR HOME AND SHOWED US HOW TO PROGRAM IT.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
TONI E.
06/2005
4.0
home security systems
  + -1 more
THE COMPANY DID NOT CALL BACK VERY QUICKLY. THE ALARM SYSTEM INSTALLER WAS FRIENDLY. THE INSTALLER WAS VERY HELPFUL ON WHERE TO PLACE THE SENSORS. THE SYSTEM WAS INSTALLED EFFICIENTLY.
Description of Work: INSTALLED A MONITORING SECURITY SYSTEM ON WINDOWS AND DOORS IN OUR NEW HOUSE.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$187.9
KEVIN S.
05/2005
4.0
home security systems
  + -1 more
WE DECIDED TO GO WITH THIS COMPANY. THEY CAME OVER ON A SATURDAY TO INSTALL OUR NEW HOUSE ALARM. THIS COMPANY WAS VERY PROFESSIONAL AND VERY FRIENDLY. WE ALSO GOT THE TWO WAY INTERCOM SYSTEM.
Description of Work: THIS COMPANY CAME TO OUR HOUSE TO TALK TO US ABOUT INSTALLING A HOUSE ALARM.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$35
TAMI S.
04/2005
5.0
home security systems
  + -1 more
THEY CALLED AND MADE A APPOINTMENT WHEN IT WAS CONVENIENT FOR ME. THEY CAME IN AND DID ALL THE WORK. THIS WAS A VERY NICE COMPANY. THEY WERE VERY FRIENDLY.
Description of Work: WE GOT AN ALARM SYSTEM FOR OUR HOUSE. MONITRONICS INSTALLED IT IN OUR HOUSE, THEY DID ALL THE WORK.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5
LAURIE F.
03/2005
5.0
home security systems
  + -1 more
THE SECURITY SYSTEM WAS INSTALLED WITH MUCH PROFESSIONALISM. THE MONITORING SERVICE IS EXCELLENT!
Description of Work: INSTALLED HOME SECURITY SYSTEM WITH 24 HOUR MONITORING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
JILL P.
02/2005
5.0
home security systems
  + -1 more
THIS COMPANY IS GREAT AT MONITORING OUR HOME ALARM SYSTEM. ANYTIME OUR ALARM HAS GONE OFF THEY ALWAYS RESPOND PROMPTLY TO MAKE SURE EVERYTHING IS OKAY. THEY ARE PROFESSIONAL AND COURTEOUS.
Description of Work: WE PAY THEM A MONTHLY FEE FOR THE MONITORING AND UPKEEP OF OUR HOME ALARM SYSTEM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$31
RENY A.
01/2005
4.0
home security systems
  + -1 more
THE COMPANY DOES A GOOD JOB. WHEN WE HAVE HAD THE ALARM GO OFF ACCIDENTALLY A FEW TIMES, THEY WERE PROMPT IN CALLING US BACK TO CONFIRM ANY PROBLEMS.
Description of Work: MONITRONICS PROVIDES ALARM MONITORING FOR OUR HOME. THIS INCLUDES FIRE AND SECURITY.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$350
LAREN W.
12/2004
4.0
home security systems
  + -1 more
THEY TOLD ME THAT A MAN HAD GIVEN MY CODE IN RESPONSE TO AM ALARM. THERE IS NOT A MAN LIVING IN MY HOUSE. I ASKED THEM TO LOOK INTO IT AND NO ONE EVER GOT BACK WITH ME. I ASKED THEM 3 TIMES AND NEVER RECEIVED A REPLY. MY BACK DOOR ALARM HAD A FAILURE AND NO ONE AT TECH SUPPORT COULD HELP ME.
Description of Work: ALARM SALES, SERVICE, INSTALLATION & MONITORING.
Rating CategoryRating out of 5
$38
KELLIE H.
10/2004
5.0
home security systems
  + -1 more
INSTALLATION AND FOLLOW UP WERE GREAT. THE INSTALLER WAS VERY THOROUGH IN EXPLAINING HOW TO USE. ALL COMMUNICATION SINCE INSTALLATION HAS BEEN GREAT.
Description of Work: THEY INSTALLED AN ALARM SYSTEM.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LEIGH J.
08/2004
2.0
home security systems
  + -1 more
IN THE FINE PRINT IT SAID THE CONTRACT AUTOMATICALLY ROLLED OVER INTO A 1 YR CONTRACT AT END OF 3RD YEAR, AND THAT I WAS OBLIGATED TO PAY THEM FOR A FULL YEAR EVEN THOUGH I NO LONGER HAD THE SERVICE. THE ORIGINAL CONTRACT ''ROLLED OVER'' IN APRIL AND I SOLD THE HOUSE IN MAY. WHEN I TRIED TO CANCEL THE SERVICE IN MAY, IT TOOK 3 MONTHS OF NUMEROUS PHONE CALLS TO GET THEM TO CANCEL THE AGREEMENT. I SPOKE TO MANY DIFFERENT PEOPLE, AND WAS PROMISED RETURNED CALLS WHICH DID NOT OCCUR. FROM A TECHNICAL STANDPOINT THE SERVICE WAS GOOD, BUT I QUESTION THEIR BILLING AND CONTRACTING PRACTICES FROM AN ETHICAL POINT OF VIEW. (NOTE: $26.95 COST SHOWN IS A MONTHLY SERVICE FEE)
Description of Work: I HAD ALARM MONITORING FOR OVER 3 YRS, WHICH WAS THE ORIGINAL LENGTH OF THE CONTRACT.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
1.0
$26.95
08/2004
5.0
home security systems
  + -1 more
GOOD CUSTOMER SERVICES. AFFORDABLE.
Description of Work: INSTALLED ALARM IN MY HOUSE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$212.28
LAURA A.
06/2004
5.0
home security systems
  + -1 more
THEY ARE EXCELLENT OF BEING AWARE OF MY NEIGHBORHOOD AND HOUSE.
Description of Work: THEY MONITOR OUR HOUSE DAILY. THIS COST IS PER MONTH.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32.46
06/2004
5.0
home security systems
  + -1 more
REPS ARE VERY PROMPT AND VERY POLITE. I VERY MUCH ENJOY THE EMAIL NOTIFICATIONS AND OF COURSE THE MANY ATTEMPTS WHETHER BY HOME PHONE, CELL PHONE, OR WORK PHONE NUMBERS TO CONTACT THE HOME OWNER. HIGHLY RECOMMEND TO OTHERS.
Description of Work: ALARM SYSTEM INSTALLATION AND MONITORING.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RONALD A.
05/2004
4.0
home security systems
  + -1 more
FROM THE TECHNICAL REP, TO THE INSTALLERS AND THE OFFICE SUPPORT PEOPLE, THE EXPERIENCE HAS BEEN GOOD.
Description of Work: INSTALLED SENSORS ON FRONT DOOR, KITCHEN DOOR, FLORIDA ROOM TO OUTSIDE, INSTALLED CENTRAL CONTROL PANEL AND TIED INTO THE PHONE SYSTEM FOR DIRECT ACCESS TO THE FIRE, POLICE AND EMERGENCY LINES.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$1,500
LISA A.
05/2004
5.0
home security systems
  + -1 more
VERY COURTEOUS AND PROFESSIONAL. VERY QUICK RESPONSE TIME.
Description of Work: INSTALLED A SECURITY SYSTEM AT MY BUSINESS AND RESIDENCE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
DENNIS I.
05/2004
4.0
home security systems
  + -1 more
QUICK TO RESPOND WHEN NEEDED. ALWAYS POLITE AND HELPFUL ON THE PHONE.
Description of Work: MANAGES OUR HOME SECURITY SYSTEM.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$29
BRENDA T.
03/2004
5.0
home security systems
  + -1 more
ANDY, THE INSTALLER, WAS VERY POLITE AND KNEW EXACTLY WHAT TO DO. HE WENT THROUGH THE WHOLE PROCESS ABOUT HOW THE ALARM WORKED, STEP-BY-STEP, UNTIL WE GOT IT.
Description of Work: ALARM INSTALLATION.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$799.99
SHANNON J C.
07/2003
5.0
home security systems
  + -1 more
I HAD BEEN DOING RESEARCH ON ALARMS. I AM SERIOUSLY IMPRESSED WITH THE PRODUCT AND ESPECIALLY THEIR CUSTOMER SERVICE. THE DAY AFTER THE INSTALLATION THEY SENT SOMEONE OUT TO MAKE SURE I UNDERSTOOD HOW IT OPERATES. EVEN MORE, TWO MONTHS LATER HE DROPPED BY AGAIN BECAUSE HE CARED ABOUT MY SATISFACTION. MY MONTHLY MONITOR RATE IS $35 PER MONTH. THE DIFFERENCE WITH THEIR SERVICE IS THAT IT IS AN OPEN INTERCOM WITH THE MONITORING CENTER WHEN ACTIVATED. AS A RESULT POLICE THAT ARE CALLED BY MONITRONICS GIVE A HIGHER PRIORITY. THE PRODUCT AND INSTALLATION WERE FREE AS A PROMOTION. BUT NO MATTER THE COST, I'M SO IMPRESSED WITH IT, I WOULD HAVE PAID FOR IT.
Description of Work: INSTALLED ALARM SYSTEM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Roger D.
12/2002
2.0
home security systems
  + -1 more
$39.43 A MONTH (DIDNT REALIZE THAT I HAD TO SIGN A CONTRACT WHEN I SIGNED UP). INSTALLATION WAS FREE BECAUSE THEY WERE COMING THROUGH THE NEIGHBORHOOD. WHEN I MOVED I FOUND A SECURITY COMPANY THAT WOULD PROVIDE SERVICE FOR HALF PRICE. I FELT PRESSURED BY MONA-TRONICS TO SIGN LENGTHY CONTRACTS. DIDNT LIKE THE WAY THEY DID BUSINESS.
Description of Work: SET UP AND INSTALLED HOME SECURITY SYSTEM
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
punctuality
3.0
$39

Contact information

1990 Whittington Pl, Dallas, TX 75234

http://www.monitronics.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Home Security Systems,
Home Automation,
Moving Companies,
Auto Alarms,
Doors

FAQ

MONI is currently rated 3.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

MONI accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, MONI offers free project estimates.
No, MONI does not offer eco-friendly accreditations.
No, MONI does not offer a senior discount.
Yes, MONI offers emergency services.
Yes, MONI offers warranties.
MONI offers the following services: Home Security Systems, Home Medical Alert Systems, Home Automation, Home Energy Efficiency.
Commercial & Business Fire Systems.

Contact information

1990 Whittington Pl, Dallas, TX 75234

http://www.monitronics.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day