MONI

Monitronics Security did not hold up their end of a 3 Year Service Agreement We purchased a security system for our rental properties. When they're vacant we set the alarm and trust the monitoring company to notify us if any issues arise. We purchased a 3 year service agreement on 5-10-17 for $1,241.10. On July 15th 2017 I called the service contractor who moves the systems B & D Security as well as Monitronics Security (the ones who monitor the system to give them the new address. They moved the system as of that day. We had the 1st break In happen on 8-24-17.They called us to let us know police were being dispatched to 3442 W Aster Drive in Phoenix. When they called back they said "no disturbance has happened at 6210 S 4th Ave in Phoenix. I told them they had the wrong address (that was the previous address before Aster Drive) They then stated they would resend police to the correct address. The next morning I went to Aster drive and the back door was wide open. We had a junkie sleeping on the floor in one of the bedrooms, needles laying around in the kitchen, bathroom & bed room. I removed the druggie from the home & called Phoenix PD they informed me that they were never called to the Aster address. I then called Monitronics and asked why I was ignored & told them about the damage to the home as well as the harmful situation I was placed in since the intruder was still in the home when I arrived. NOTHING WAS EVER DONE ABOUT THIS. On 10-11-17 the same thing happened except now I had a broken window & furniture missing. They also hit up the home again on 10-23-17. At this point I receive a bill from Phoenix PD with charges for dispatching 3 times to the 6210 S 4th Ave. I called endlessly stating that they're still NOT monitoring the correct address. My voice has fallen on deaf ears. I escalated the issue & never got called back. I finally reached a supervisor Dan who stated that because their contractor B & D security never sent signals clearly to the Aster drive address they never changed the address on Montironics side. I asked them to review ALL OF THE CALLS I HAD MADE SINCE JULY 15th. AGAIN- he said he would call me back and NEVER DID. I got ahold of him again & he asked me to call B & D security myself to handle the issue. I called and spoke to Maria. She stated that the contractor they hired was Marcus Polland and gave me his contact info stating he was a third party and since it was somehow his screw up I could go after him. I told her she's the one who hired him so she would be the one dealing with Marcus. Maria told me if I wanted to pursue the issue I could but I needed to hire a lawyer. Then she hung up on me. I called back and asked to speak to the highest manager in the company above this Maria lady. They said "If you have a lawyer you better call them" She then hung up on me. I hired Monitronics for 3 Years to provide security and I am not receiving any security for any of my homes. If I would have known they were this bad at their jobs I would have cancelled their service a lot sooner. I am now out over $2000 because of this issue and my losses. I am requesting a full refund of the service fee from Monitronics that I paid on 5-10-17 in the amount of $1241.00. I realize this is over the normal timeframe for a refund but Visa policy states that if I am being provided an ongoing service and am not receiving the service I should be refunded.

Monitoring was fine, cancelling service was a nightmare. We canceled service before moving, made it clear that we were canceling our service and are continuing to be billed for service on our old home. On July 18th I called and canceled our security service. At that time the representative (Destiny - I believe) tried to sell a discount package which I declined but would contact them if we decided to get a system at our new residence. Shortly after moving on August 11th we received a $0.00 balance bill thinking this matter was closed. However, we subsequently received a bill for mid August to mid September on our house we no longer live in. Since that bill I have personally called to resolve this matter three times and my wife once. I was told we needed to fill out a form which was never offered to me. When receiving the form the fine print stated we agreed to pay outstanding balances which we will not do so I drafted my own cancellation letter (which I was told would suffice). After doing what we were told would resolve the issue we never heard back from MONI and then received another bill for services on our old home. We were also told there is no way they can back cancel our service and resolve our account balance issue. They have also indicated that their interpretation of possibly wanting to move service meant that we wanted to keep it even when we have, on multiple occasions now, directly stated we want it canceled.

They agreed to refund me only half of the fees from the year that they charged my account.

I think their price is a little high for this area. In talking with some other people, I think I should have gotten a better price. I had an instance where I accidently set off the alarm system, and they did not call me like they are supposed too. The sheriff showed up, and they said that they tried to call me which, they didn't. I have a call log and it wasn't there. I want to give them the benefit of the doubt and say this is the first time. I will use them for the length of the contract.

The original contract was for 36 months. Now it is on a month to month basis. I have no problem with my system and if I have any questions I can always call them and speak to a representative.

The saga with Monitronics goes to when we moved in over a year ago. - First they demanded we install a land line - Then we "didn't need a land line" - Then they could not change the secret passphrase from what the previous house owner had unless we called a different company - Then we had to go through all of that again to change our keypad code - Then they had us pay a few hundred dollars just to not need a landline In the date of 'service' mentioned above, a motion sensor triggered while we were out of the country on vacation. We didn't see the voice mail from them for an hour and when we called we get a technician who claimed our password was incorrect. After much arguing (she was barely not rude to us) she admits that there are 2 accounts associated with the same home address. a year and 3 months after we go through a roller coaster of a contract transfer and Monitronics had either failed to properly disable the previous owner account or their employee is badly trained and can't read a screen (we never figured out which in subsequent calls) Monitronics, your only job was to provide me with comfort that my house is protected while I am away and you failed at that. Your technician showed no empathy and eventually proved her incompetence, You are by far the vendor we avoid having to talk to the most in our house.

Alarm system installed in Jan 2014 and we were required to commit to 36 month contract. Our alarm tripped in late Nov 2015 and my husband woke up but couldn't provide the password when the monitoring person asked for it. He was groggy and they told him they were satisfied with his response (I assume because they didn't want to alert a criminal if they were in the house). They dispatched a security guard who simply left a card in the door. We were charged $35 for the security guard visit but they did nothing other than leaving a business card in the door. The alarm tripped again in Dec 2015 and they called my husband's cell but he didn't hear it so they sent out a security guard and again, only a card was left but there were no signs they had assessed the house. This is the crazy part....my cell number is on the contact list as well and I did receive a call this time but it was 3 hours after the alarm went off and well after the security guard was dispatched. Unbelievable as I was nearby and could have be home in 5 minutes. We were charged $35 once again. I called to complain about them calling me 3 hours later and they verified our contact numbers and then I held for a supervisor for 15 minutes and then hung up because I had to go and the operator said the Supervisor told her he couldn't call me back that I had to hold or could call him back???? We paid the $35 charge but didn't agree with it and are concerned with the level of service provided, both on the call and with the security guards they dispatch. We have 12 months left on our contract and then will consider other providers. I was hopeful our alarm monitoring would make us feel safe, but that is not the case. I am however glad to see others have had a more positive experience based on the reviews posted. I received a call this am from a Monotronics representative who was very nice. She is going to refund me the $35 charge for Dec and explained the process for dispatching a security guard. She also shared that the process is regulated by local police so they have limited ability to modify the process. I appreciate the call and follow up.

Charged me half the amount of ADP. They call me frequently to make sure it is working. Very knowledgeable, courteous, friendly and intelligent.

We were long time satisfied customers until we moved. Constant delays with installing the system in our new home. Started with a long lead time for install, then death in the installers family, then we added two cameras to the order and they pushed the install date back almost three weeks (it's still not installed).it's still not installed after three weeks. They want to charge a ridiculous fee to cancel the service even though we have had the equipment for years. Be warned and look someplace else.

I got a warning chime that the main battery on the alarm system was dying so called on October 12, 2015 to schedule a technician to come replace it. The person I spoke with kept insisting that it was really easy to replace it myself since it would cost about $125 for a technician to come out--just buy a battery and crawl up a ladder into my attic access and replace it, which may have been true if I didn't have a disability due to a back injury and no close family to scurry up a ladder for me. I explained this and expressed my displeasure at being charged so much when I am physically unable to do it myself. The representative was very apologetic and arranged to have the technician come out for free. He was scheduled to come on the last Friday of October so I took off work since he was scheduled between 12 and 4. The company called late on that Friday morning to say the technician couldn't make it. So I lost a day's work. They rescheduled to come out on November 13. On November 6, they called to say that the technician can't make it again. Apparently there is only one technician in the entire city (possibly the state) who can possibly come out to replace this battery. I reschedule again, this time for Saturday November 14 since I pointed out that I had already had to request two days off from work and a third was just getting ridiculous, even if I would now be able to work on the 13th. On November 10, when I came home from work, my system had stopped working. The key pad was non-responsive and the alarm was blasting and would not turn off, even with the remote. I called the company so they wouldn't send out the police and was transferred to tech support. The guy I spoke with was very nice but also advised that I would just have to scurry up the ladder I don't own to unplug the battery from the system and then unplug the whole system to make the alarm stop going off. I explained that it was impossible and that I needed a technician. He explained that was impossible because they don't have anyone in this large city who can respond to emergencies after hours. I had to go door-to-door in my neighborhood to find someone to crawl into my attic. Luckily, I have extremely nice neighbors, even if this isn't exactly the way I want to go about meeting them. After an hour, my whole system is disabled and the teeth rattling noise finally stops (though I'm not sure when my ears will stop ringing). I thank my neighbor and ask the technician on the phone: now what. He advises that I already have an appointment for the 14th and there is nothing they can do so...have a nice evening! I miss the next day of work because the reason I have the system in the first place is that I was broken into. Twice. It's an experience I'm not inclined to repeat. The company called again tonight because they had a communication failure and wanted to know if everything is alright. Apparently they can't see that nothing is right. I explain the whole thing to the representative, who is very apologetic and says she'll note on my account why they're getting the error messages. Great. She also advises me to call back and speak with customer service. I ask her to transfer me, because that seems like more of a customer service oriented thing to do. I spoke with customer service who can see that I've tried for a month to schedule someone to fix this issue so she comps me a month's service fee, which is great but my system still doesn't work and I'm out two day's pay. She tries to call the service company to see if the technician can come out sooner, but they don't have evening hours. She says she's left a message for them and advises me to call them myself if I don't hear back from them in the morning. So...another day of lost work while I defend my home and wait to see if someone can be bothered to come fix my system, which I'm guessing not since there seems to be a real shortage of technicians and this one poor guy is having to crisscross the city in an effort to keep all the appointments--no wonder there are no evening hours. He's probably exhausted. Here's the thing. Their response when the alarm has gone off has always been timely. The few times when I've had to call someone out to make a repair in the past, they've responded pretty fast. They have always been unfailingly polite on the phone. This is why I've stayed with them, even though I have felt like a numbered account (instead of a valued customer) to them--you don't write, you don't call, except to take your monthly fee from my account. I can live without a "hey! Thanks for being our customer" postcard if the service provided is great so I've overlooked that. This time, though, I'm really angry with how I've been treated. Canceling a service call once is understandable when it's truly unavoidable. Doing it twice when you know the problem is a battery dying (so...it's going to actually die at some point) is inexcusable to me. Not having someone in this very large metropolitan city who can make an emergency call when there's an actual total failure of the system? Not having more technicians to rely upon to fix systems when they go bad? I'll stay with this company until I can research others. If I find one whose can actually send out a technician quicker than a month after my initial call for help, then I'm jumping ship. Update on 11/12/15: Someone from their corporate office called me this morning in response to this review. She wanted to clear up one point in my review that I think is fair to update about: my area has at least three technicians who will not come to your house if your system has a complete failure that leaves you unprotected. She said that these technicians were very busy and couldn't just come when I wanted them to, which is why they schedule appointments--though let's not forget that they canceled my previous two appointments. Also, though last night I was encouraged by the representative to call the technician myself this morning to see if he could come for an earlier appointment (or at least confirm that he will be here for sure on Saturday), he has yet to return my call. The corporate representative called me at 12:15 and said she would call him and call me back within an hour. It's been four at this writing. At noon, I knew he wasn't going to come early so I simply asked that they confirm that he would be here Saturday. [She never did call back to confirm that appointment.] I guess we'll see. Update on 11/15/15: Good news: The technician came as scheduled on Saturday and fixed the system (replaced the battery and upgraded the system). Bad news: The technician flipped the switch in my attic that is clearly labeled "DO NOT TOUCH" and turned off my heat, resulting in a $125 bill from a heating company who had to come out on a Sunday only to turn it back. (I know it's clearly labeled, btw, because my neighbor read the sign and said something about it when he was in my attic disabling the alarm.) Feels a little like he did it on purpose in retaliation for a bad review and a complaint to corporate. Definitely not a technician that I would ever welcome back into my house. Review changed from a "D" to an "F" in response since the company caused me further damage.

We have used Monitronics for two years, paying for monitoring service and also for a warranty for our system. They were always responsive to alarms. However, we had problems with one of the sensors and their solution was to disconnect the three windows on that circuit so that we would stop getting false alarms. Not an ideal solution, since they are ground floor windows on the side of the house, but their alternative was to rip out drywall and replace the sensor. We contacted them over two weeks ago with another service issue that has rendered our alarm completely inoperable. We have called three times since then and have been told every time that we would be getting a phone call to schedule service but we never have. At one point they told us someone had tried to call us but didn't get us. This is untrue, since the number they have for us is a cellphone number. Any missed call shows up on the "missed call" list and there have been no missed calls in the last two weeks. The last time we attempted to get service, we immediately requested to speak to a supervisor. She clearly understood that they had one more shot and she assured us we would get a phone call to schedule service within the next 48 hours. We have not. Today, we will call them to terminate our service all together. We are writing this review as a warning to those who may be considering using Monitronics. They are fine until something goes wrong.

pretty much listed it all above, since I am extremely upset at them. If I had looked at all the reviews, I would not have chosen them. Please read the reviews before you choose this company. They will give you all kinds of hassle when you call to cancel.

I signed up only 4 weeks ago. I took over a system from the previous homeowner. Monitronics came out and inspected the system and said everything was okay. Now 2 weeks later the radio signal doesn't work and 7 sensors don't work. After only a month with them I now need to pay over $500 for 7 new sensors. They would do nothing for me. These people are a bunch of crooks - stay away from them. I wanted to cancel and it would cost me $1,800 - this is after only a month of dealing with them. I wouldn't recommend them to anyone.

My alarm system indicated that two door batteries were low at the same time. I called Monitronics for technical support. It took 6 phone calls and then finally a service call to resolve the problem. The technical support staff on the phones had many theories about what was wrong with the alarm, which included having me replace a $40 battery (which turned out to not be the problem). After 6 phone calls (and hours on the phone waiting for my turning he queue), a technician was finally sent to my house. The technician who came to the house was able to quickly diagnose and correct the problem.

We had a call for a security system from GE. When the man called. He said he was from General Electric. When they came to install the system we saw nothing about General Electric. I asked and he said he was not with GE but Alliance Security. This was supposed to be a 1 hour installation. He was here from 8am to 2:30pm when I made him leave. Turns out this was his 1st installation and he was on the phone over and over again because he didn't know what he was doing when it came to programming the monitor or filling out simple paperwork. I asked if he put any sensors on the 6 ground windows. He said yes. I checked and he did not. The next day I made contact and they said that they do not put sensors on high windows. I asked what made them think they were high windows as they were ground windows. She was argumentative and acted like she knew what she was talking about and I didn't so I ended the call. I marked out the paperwork and stated that I do not accept his work and that they needed to come back to correct the issues. He called his boss and they said he could not leave until he had the system back. I told him no, I was not leaving with him in my home. I called the very next day and asked them to take it out. Then they called me back the day after that. They said that they would send someone to take it out. It has been over a week and it is still installed, but not active.

After my previous house was burgled, we got an alarm system. I don't remember the name of the service provider, but they were good and installed a system monitored by Monitronics out of Dallas, TX. The monitoring charge was only $29.99/month, although we also had to buy the hardware from the service provider. We were so happy with Monitronics that when we moved to this house 9 years ago, we didn't even shop around. By then, the local service provider was First Defense. Our house came hard-wired with some hardware; the rest we bought from First Defense for about $1500. From the beginning of this contract, we had difficulties with First Defense billing us. Unlike most people, we insisted on making one annual payment. First Defense couldn't figure out how to send out an annual bill. Every year, I'd call First Defense and beg them to take my $360. I eventually tried to switch from being a First Defense customer to being a Monitronics customer, but that isn't allowed. A year or two ago, First Defense was gone and the new service provider became Alliance Security out of Rhode Island. A case of "The devil that you know is better than the devil you don't" and "Be careful what you wish for, you might get it." Alliance is so much worse than First Defense. At least First Defense' technical people were capable. And at least they answered their phones. Not so with Alliance. And yet Monitronics hired them to be their representatives / sub-contractor. Anyhow, for two years at my old house and the first 8 years here, Monitronics provided exceptional service and, whenever asked, I would recommend Monitronics but not the local service provider. These past few months, the quality of personnel at Monitronics has seriously deteriorated. I used to call and get people who I could understand and who knew their jobs. Now, that sometimes happens, but more often than not I get someone who is very hard to understand; sometimes it sounds as if it's a literacy problem, other times I think I've reached a call center in India. And in both cases, the reps don't know their jobs well. I literally just spent 14 minutes on hold, trying to get through to Alliance's billing department and gave up after remembering that they are in R.I. It is 2:30 PM in Nevada, which means it is 5:30 in Rhode Island. I was recently told by a rep at Alliance that their business office closes at 5:00 Eastern time. That is lousy customer service. One of the good customer service people at Monitronics recently put me on a 3-way call with Alliance because my voice was coming across the control box as static. The young man at Alliance said they could upgrade my system and replace all of the wireless hardware for free, but that would require a 3-year contract. I told him that I can't enter into a 3-year contract because I'm moving to Panama in a year. Without thinking, by rote, he said "You can take your system with you." No, no I can't take the system with me to the Republica de Panama -- which the Monitronics lady was quick to say, as was I. Anyhow, that brainiac ordered the wrong part. After waiting 2 or 3 weeks for the part to arrive, the tech arrived only to discover it was the wrong part. Another part was ordered and the tech returned a week or so later. He was here over 3 hours to replace just one part: the control box! When he left, all four codes (master, duress, my housekeeper's and my neighbor's) showed up on the display! Every 12 hours after he left, the system would chime to tell us that the back door battery was dead and the glass break had been tampered with. Great job. So I had to stay home a third day to wait on yet another tech to resolve all issues. Again, this is Alliance Security, not Monitronics. But Monitronics should do a better job of screening their sub-contractors. According to the messages played while on hold with Monitronics, M won a customer service award in 2013. Well, this is 2015 and they seem to be resting on their laurels. They are hiring less qualified people, people who are hard to understand and who are not well trained. Wait times have increased. One last thing: I used to have a sticker on the control box with Monitronics phone number. Neither Monitronics nor Alliance have those anymore, so good luck finding Monitronics' phone number when you want to call them. Initially, First Defense gave us tiny little stickers, one for every phone in my house, with Monitronics phone number. Apparently, I've replaced all of the phones in my house because none of them have Monitronics' phone number. So I've asked two Alliance techs as well as someone at Monitronics and can't get them. Monitronics told me to get them from Alliance. Alliance (BOTH techs) said they've never seen such a thing. So when I need to call Monitronics (monthly testing, for example) I have to dig and dig to find their phone number. You call that quality? I don't. Bottom line: If you live in Las Vegas, NV, Alliance Security sucks. As to Monitronics, a once good company has gone way down hill. So much so that I can no longer recommend Monitronics.

Okay, except was late and has to come back with cameras but overall they were very good otherwise

When I wanted to cancel they said I extended the contract when I agreed to the lower rate. Nothing was said to me about this. I had to pay for 4 months of zero service. They under-handed. -- DO NOT TRUST THEM!

The system had died once already leaving us with no protection. They replaced something only after we called and complained. Shouldn't they know if the system isn't working? The second time this happened, the tech said the whole thing was fried and was so old that replacements were not easily available, he powered it off. In order to get rid of the system and Monotronics I did say maybe we would consider upgrading. I had no intention to do so and immediately call another service with much better ratings and history. Monotronics insists that they must have a signed letter to cancel the service. OK. I sent a letter. I never heard from them regarding the letter again. But you can be sure that we received unto 3 calls a day wanting us to pay for the service we were not getting. Finally, months later when they called I questioned them about the letter and they admitted to having received it. So I told them I was not paying for anything after the system was turned off by their tech. They put me through to some guy who said he was a business manager. He was the one who told me I had not allowed them the chance to do "due diligence" on an upgrade. I made no commitments, but apparently if the word occurs anywhere in any conversation with anyone, it counts for them. I want nothing to do with them anymore. I have filed a complaint with the Dallas BBB. I am taking one of their lawn signs and putting a big red circle with line through it and placing it in my front yard prominently. As I think of other things to divert someone from using Monotronics I will probably get that done as well.

Great! They came as they had said, finished quickly and I am happy with their service. I will use them again.

Worst decision of our life was signing up for Monotronics. We were told they only offer 3 year contracts. That should've been our first clue. Any company who requires such a long term contract, obviously doesn't provide the customer service that would keep their clients happy and coming back. Anyway. We sign up to have the alarm installed. The guy shows up as my son is watching Guinness Book of World Records and STOPPED the installation to watch the show because of his mini cooper obsession. Weird. We had a few issues here and there with false alarms. Getting ahold of someone who can actually help answer questions? HA! Good luck. Fast forward 2 years, we sell our house and relocate. Same weirdo comes to remove the alarms, even though we requested someone different. As we get into our new house, two techs come to install. They took the key to the fuse box in the garage, so it's left open. One of the sensors for the window fell off. Really comforting that my alarm is supposed to protect us, but can't even stick to the window. We call to complain, and we're told we'll be charged $25 for them to come out. For their screw up. No. A few months later, another sensor goes out. We call again, and they agree to send someone out...for $25. We pay the fee. Guy comes out, checks the system, checks everything, and we're good for 2 more months. Last weekend, we go to set the alarm, and get a system failure message. When I called them, I'm told via recording that their office is closed. So as far as 24/7, that's a lie. Around noon, I get a recorded call saying that my systems had failed at 6:31AM... Why the h*** is it taking 5 hours to call and let me know my systems have failed?! Obviously safety isn't a priority. After multiple attempts, I finally get through to some idiot in whatever department. She said I need to check my batteries. I'm explaining to her that I have done that, and we're still getting system failure messages. She basically said she didn't know what to do, but they can send someone out the following week. For $25. So, not only am I going 4 days without a system, that I bet they're still charging me for, I also have to wait and pay for them to come out. Unfortunately, we're not waiting. We're canceling. Paying them the cancelation fee is more than they deserve, but good riddance. Don't waste your time, energy, or money here. They don't care about your safety. They simply don't care.

Horrible. We have spent multiple hours on the phone and they will only refund us the current months service because I have called them so many times since April 14.

Just about $50. I wouldn't use them because it was all I could do to get them to respond to my questions. They were very difficult to work with. To be a little more customer friendly.

They insisted we send them a copy of the bill and a copy of the cancelled check which we did and they would get back to us in a couple days. When we didn't hear from them we made repeated calls to them and we finally spoke to a customer service representative, Isaias, who informed us that "they had already spent more resources on this project than they had anticipated" although he would not expand upon it other than the $99 that was adjusted on one keypad we put in because we had 2 at our other house and were putting in 2 here as well so they adjusted one keypad marginally to $99. We had also pointed out to them that they failed to include glass break monitors and fire smoke detectors as we had in our previous home and since it was to be the same system they were now costing us insurance wise. At that point they then dispensed the technician to our home to install the detectors so they would be in compliance with the original contract. When we requested the status of where we were with the refund on the monies paid to the technician which they readily admitted we should never have been billed for nor have paid, they informed us" it was up to us to get it back since they were a subcontractor to them" They also informed us that "they had been having problems with their subcontractors and had requested they no longer bill and collect monies in the field and were having problems getting them to comply". Two representatives from Monitronics told us this on two occasions. We told them that was their problem, not ours. We are contracted with Monitronics, not their subcontractor and it isn't up to us to chase them or our monies down. When we expressed our displeasure on this they stated" they would look into it further" and tonight they told us they would not be doing anything since they had already done more than they had expected. This company had been nothing but perform unprofessionally, and in a disappointing manner on all accounts. I would strongly reccommend if this is their pattern or even an example of their problem solving, that customers and potential customers think more than twice about engaging with this company to what could be a very disappointing and expensive experience.

They have something you can wear around your neck. I don't have any health problems other than getting older every day so I don't think I'm going to die of a heart attack immediately. But I have something I can push a panic button on. I don't use it because the 2 puppies I have like to jump on my chest and they set off the alarm once. And then fire and police and ambulance. I pay a fee because I don't live in an incorporated city, I'm in the county. They came out, they provided me with education. Mine is pretty straight forward. They have tons of bells and whistles. You can have systems where you can control the temperature and what lights are on and what lights are off. They are understanding. They didn't charge me any extra to get me set up when I accidentally disabled the system. The only thing is sometimes when you talk to one group, they have different parts of their company, they will leave different messages for the same thing. Sometimes their communications are a little bit messed up. They are punctual. If your alarm goes off they will contact you right away. On the health one you have 35 seconds to go to the main panel and I think with fire and police it's even less, to say that you accidentally set it off. It's very responsive that way. They were very professional. They like me because I like to learn new things and want as much information as I can get. They like people that are motivated because they are going to have less problems.