MONI

Cancelled my service in October, they asked me to send them a written notice, but they would honor my cancel date. They continued to bill me through December despite getting my notice... one customer service (SALES) person said if I would sign a new agreement in my new home, they could adjust the over-charge. They gave me an adjusted final amount owed in November of $38.85 which I paid. Then on 12/19 they sent me another bill for $48 and tried to sell me again. Very dishonest!

My elderly mother had a contract w/ provider. It was more than a burglar alarm, it had 'life alert' in case of medical emergency (she wore an alert button) + fire alarm. When my mom died (October 2011), I called service provider to make them aware that my mother passed. I said I will keep the service ON until I sell the house. I stayed current on the account and paid invoices in full. On the day the house was sold (8-30-12), I notified Monotronics that house has a new owner. At that time, I requested refund for pre-paid services (credit due me) and was assured I will receive reimbursement as long as I supply death certificate (mother died 8 months prior, this was 1st time anyone requested proof. I complied). 2.5 months later, I called to inquire about the status of my refund check. I was eventually told I would have to produce a death certificate - AGAIN. I complied. Subsequently I received a bill addressed to my mother for service. I responded, explained the whole situation again and was told my refund will be processed in 7 to 10 business days. Dec 13 the company called my cell phone "because my cell number is on the list of people to call in case of emergency with this client...we are calling to inform you that your mother is past due on account." I called back and was placed on hold. Eventually I spoke with a manager who said they would issue the refund and stop sending bills to my deceased mother. I notified Angie's List. UPDATE TO ANGIE'S LIST: my Angie's List review caught the attention of someone in management and on December 18, in the course of 20 min call, I was assured the situation will be resolved. Days later I got another invoice -- dated Dec 19 and addressed to mother-- 'your payment has not been received; therefore you are at risk of losing the security and peace of mind that a monitored security system provides' (No joke). UPDATE as of Jan 2, 2013- I have received refund and apology. ISSUE IS RESOLVED to my satisfaction.

Great on the redo after trouble with the first encounter.

The guy who installed the alarm set everything up for me. All I had to do was set up my phone and the website login and that was it. When I call they are very friendly and helpfull I have 0 complaints.

Overall I think Monitronics dropped the ball here in Austin. Im sure if they had a decent service provider in Austin Texas I would not have had this problem. If they had decent service in Austin Texas I would not have been put on a list to wait 29 days for a resumption of alarm service. If they had decent service perhaps they should have warned their clients that there may be service interruptions in Texas because of Hurrician Sandy on the East Coast. Dont Use Monitronics or their contractors at least in Austin Texas!

We seemed to always have issues with false alarms, which they blamed on our phones or some other issue. As well, we these false alarms would happen we would never receive a call to check that it was a true false alarm. When I began to do research, I found many companies that were offering wireless monitoring, and at a better price than my conventional system, as well as local monitoring. When I went back to Monitronics they could not even come close to the new monthly price I had from a new Wireless, locally monitored company, so we switched. The other major issue I had with Monitoronics, was once i had written my termination letter I continued to get harassing phone calls about my so called account and the need to contact them immediately. No matter how many people I spoke to, letting them know I had cancelled my account and service with them, they continued to call back. It wasn't until the 7th call when I spoke of contacting someone about harassment did they finally stop. This company sucks in the customer service department and think that because you have service with them they can start at a low intro price and just keep increasing every year hoping you don't notice.

The service has been very good so far. They have done an excellent job. I have used them for about 5 years.

Prompt and courteous. Gave valuable information on and beyond the security system. instructed by phone quickly when i had questions a month after installation.

It goes very well any time I call. They are very courteous and professional.

They came when promised, the installation was on time, and use was easy to understand. Have had service twice since installed and both times everything went as smoothly as expected.

Tech was nice and the sales person was too. He did not tell me the truth about how the system was going to work and we ended up not being able to us our motion detectors. He also said that he was giving us new equiment and then scratched it out after I left the room. He is a nice YOUNG man, but just wants to make money.

Monitronics simply ignored me and when my friend who recommended them called them they said they will force me to honor the conrtract. I was told I would have to go to Dallas, Texas, at my expense for binding arbitration....not true, I live in Las Vegas and the contract was signed in my home. More lies. In my opinion, Monitronics customer service is a waste of time. I recommend if you are interested in getting an alarm system check with your insurance carrier first....then if the saleman from the alarm company lies to you, kick them out immediately and go somewhere else. I asked for them to remove my system, refund my money, and we both go our separate ways....not a chance they will ruin my credit, sue me for defamation and/or file a mechanics lien against my property, they said so in an email....I don't think I'd recommend this company ...ever.

I like the fact that they have numerous types of security options, I am impressed with quality of the equipment and the system is user friendly. They have numerous functions that I take full advantage.

I am going to keep them. If someone breaks in my house, the alarms go off and have cops at the door. They charge my credit card. Their services have been fine. I recommend them to my friend. Every time I had a problem, I have been able to call them. They had a guy next morning to check them out. I had a battery go bad and I have got a warranty on my services, so they came up with a new battery. They are fine. They show up when they say they would and call us if they are late.

They upgraded our plan to wireless and my fee went back to what it was ten years ago. It gives us peace of mind.

They are professional and so far have been great. I was totally disgusted with another provider so that is why I switched.

We've had there service for almost 3 years. They use a variety of techniques to monitor our home. We like them very much. There have been a lot of scam artists around, and they contact us when they know of any in the area.

Nobody will go cheaper, they give you the whole plan.

They installed it for free and took four hours to install it. They installed a keypad in windows and doors. We would rate them highly.

My alarm went off, and my children could not remember what the code was. They sent out a security guard. They sent me a bill, but I had it waved.

They are very quick in contacting me and I'm very satisfied with their services.

I like that anytime we accidentally set off the alarm, we don’t have to wait long for them to call us to see if everything is okay. We don’t have any other conversation apart from that. I like that they get down to business and don’t waste my time.

The installation was professional. The alarm system has been working fine. The price was in line with other companies.

One time my wife was cooking and it got a little smokey and the alarm went off. Before I could turn the alarm off, they were already calling the home. They are very efficient at what they do.

We were thinking about getting an alarm, and then we got a telemarketing call. My husband took down the information and we talked about it. We decided to go through them basically because they called. It was not like we were looking for them, or that particular company. The monthly price is cheap. It covers 11 window contacts, two carbon dioxide detectors, and a motion detector. The overall experience has been good. They are responsive, punctual, and professional. We will continue to use this provider.