Leak Trackers

It went fine on time curtious a little more expensive than I exspected but they did the job

My husband was very unsatisfied with them, he felt basically that we paid $149 for them to just come out and give us a quote, They did come and all they did was come and give us a quote for the repair, they did say they will take the $300 off the repair but the $149 just basically paid for them to come and give us the quote. The gentleman came out and just basically started they didn't even bring a tape measure or anything just came out and immediately started writing stuff down and just told him it would be $700 to fix the little crack he wanted fixed in the brick wall and he told him that was unacceptable and when he started when he told him he immediately started backtracking on the price and then my husband told him to to leave.

It went well. They were here and I needed to get it done. Quality seems to be top notch. They were very responsive and good. The only issue was I thought they were a little expensive. I would probably not because of price, I thought they were overpriced but the work was fine.

So far, Great. Arrived Early. Really sweet folks. They only do outside work, gave me a fair, honest quote, which I accepted. Work will be completed next week and will have to wait until the next rainstorm to see if it worked.

After I had scheduled the service, I was notified via text message that the provider would be unable to perform the service due to scheduling issues.

They were good to communicate with, and showed up early. I purchased one of their deals to fix missing/cracked mortar in a large brick mailbox, plus replace a couple of the bricks that were missing, and they did a very good job with all of the work, and worked hard to match the mortar color as best as possible. Their main focus of business is on leak detection and leak prevention for the whole house, and they did provide me a complete overview of all areas of my entire home that they felt may be potential needs for leak prevention in the future, and gave me associated pricing for it if/when I ever decide to pursue in any of it. While I'm not aware of any leaks in my home today, I do believe some of the issues they raised would be smart preventative maintenance in the future, and may very well contact them at some point to address certain areas. I was using them this visit for the mailbox repair only, but I do believe that they are experts in finding and correct leak issues in homes.

The attention to detail, quality of work and level of service was exceptional. Corey and Martine were very professional and did the repair work as if it were their house. Leaks have been sealed and we are very pleased with the outcome. If we have a leak on another house we own in the future, I will hire Leak Trackers to make the repairs.

Terry Clyde is rude, impatient and extremely unpunctual. After getting paid, he did not return phone calls, missed scheduled appointments. One more disturbing characteristic of Terry is impudence. He never even bothered to knock at the door or ask for permission to enter my property. He and his crew just barged into my back yard at 7:00 AM (!!). After the so-called "leak repair" I had to call Terry numerous times, leave him messages and beg to come back to fix the water leak that he already worked on. I had two more of Terry's visits, which resulted in nothing. So 6 months and $1800 later I had the same rain water leak and one brick wall with some spots on mortar covered with Terry's "solution" (he calls it that). The 5 years warranty promised by Terry Clyde turned out to be fake. I finally hired a true leak detection professional, who quickly found a leak on my roof and fixed it for a small fraction of a cost that I paid to Terry Clyde. Please note that at the time of the service Leak Trackers did not posess any technology allowing them to discover or track any leaks. Terry always goes by his experience, as he like to call such approach. Using experience and common sense is a good thing, but you must have right tools for the job. Don't be fooled by the "Leak Trackers" name. They cannot physically track any leaks, unless those leaks are obvious and easy to spot. Terry's attitude is absolutely unprofessional. He does not know how to talk to people or how to treat a customer. When people have water leaks in their homes they are stressed and devastated. Terry Clyde cashes on their pain. Leak Trackers company name and domain name leaktrackers.com are very promising, but the company service does not match that name and does not stand behind its promises. Stay away from them by all means.

The two workers did an excellent job, they worked at a good pace but not too quickly to prevent a good job. They were polite, and the work looks beautiful.

I received a call back from one of the employees apprising me that there is an $85.00 service/consultation fee to have someone come by just to provide me with an estimate but they were currently running a special through Angie's List whereas I could, as the rep said and I quote, "could get some of the work done". I informed her I wasn't looking for a contractor to charge me $85.00 to come out and do "some of the work" I needed done. I also informed them how I can see why their company only gets a "B" grade instead of an "A", but I can't believe Angie's List would even offer a special through this company, much less endorse them.

All they did was fill the gaps between the bricks with caulk. We found out because we had roofers out because of hail damage that we had during some storms. All of the people we have had come out have all said that the repairs were done wrong. They said that the people that fixed it (Leak Trackers) took the cheap route and did a patch job. When Leak Trackers came out the first time, we thought they had made real repairs, not just band aid work.

Corey arrived as scheduled, and he even waited for me to get home. He was extremely polite and diligent in his work. I would definitely use Leak Trackers and Corey again!

The service technician showed up on time and completed the work in a professional manner. He was polite, friendly, courteous, listened to what I described as the problem and cleaned up everything after he was finished. He did such a nice job that you cannot tell the bricks are replacements. The house looks great. Thank you!!!!

LeakDetectors promptly scheduled with me and came to my house at the scheduled time. I explained what I needed to have done and they agreed it was a small job that they could easily handle. One mason got busy with the work I contracted for. The other gentleman said that their main line of work was assessing fault points where water could enter my home and went about assessing my home. Because my job was small, I didn't complain for him doing that (I paid for 2 men performing work for an hour each, not one man doing work while another gave me a bid on other work). After almost an hour, I went outside to look at the work (it was fine) because I had a conference call in the next few minutes. I will say that they did seal around my door and sidelights because they and seen that the caulk was looking ragged. I appreciated that. What I did not appreciate was being told that I owed a $75 "materials" fee. I informed him that I had not agreed to any materials fee and had prepaid for the work contracted via Angie's List. He said: "I don't really know if the materials fee is listed on the Angie's List Storefront." (Huh? You don't know your own listing?) When I pulled it up on my iPad and showed him there was no mention of a "materials fee," he did agree to waive the fee. What was truly unbelievable was the "water proofing" he bid on my home was almost $12,000! I do have a window filled house, that's true, but almost $12,000? I could replace most of my windows for $12,000! And the "bid" for $12,000 was on a sheet of notebook paper pulled out of a notebook (ragged edges and all), with 3 lines scrawled on it, for the Grand Total. I was not impressed with that kind of professionalism. Bottom line: I got the job I needed done, but because of the "materials fee" issue and the highly priced, unprofessional "bid, I wouldn't do business with this company again. They are really looking for much more lucrative work than masonry repair work. I wish them good luck.

The work was great once they showed up. They did a professional job, were very courteous and explained exactly what needed to be done.

Beautiful work. Cannot tell the difference between the original mortar and the sealant used. They were fast. Done in less than 2 hours. And everything looks great a year later.

Awful. Bait and switch job. I told them I needed a crack above my window. They wanted to charge me 740. They fixed two cracks, stayed less than an hour. We're terribly proud of that like they did me a big favor for using their coupon. They charged me an extra 50$ for ' materials'. I will never use them again or Angie's List for referrals. Awful.

Claimed that we would need $8,000 in work minimum to fix the leak. I told them to just do the mortar work they were hired to do, and we would go from there. It worked just fine....without spending $8k! Not cool.

I ordered the Leak Tracker's offer through Angie's List on a Saturday evening ($168 for $300 worth of masonry work). I was surprised that they contacted me on Sunday, so I was pleased with that. However, the lady I spoke to (that time and every subsequent time) sounded like she was eating and either asleep or out of it. Very slow, "out-of-it" type speech...not professional at all. I dismissed it on Sunday because I figured that might be her day off. However, every conversation I had with her after that was the same. They were scheduled to come Friday at 8:00 a.m., but I really needed them ASAP as we were having flooding issues. They ended up being able to come on Thursday afternoon, so I was thrilled about that. Terry first showed up (pulled up on the curb in front of my neighbor's house). Right off the bat, his personality was very abrasive. I took him the back porch to show him where the problem was. Our home had flooded 4 times and we were fairly certain is was due to masonry issues between the slab and the brick. We had watched the water come in from the under the wall (no water was ever apparent on the ceiling or walls). I showed him the area and he immediately started pointing out "fractures" in my windows that are less than 5 years old. He claimed that they could easily be leaking, they were installed wrong, etc. He pointed out a minor crack between the bricks up under the overhang. I told him that crack needed to be fixed, but I didn't think the water was coming in from there. During this conversation, Corey showed up. Corey wore dark sunglasses and never removed them to make eye contact with me (that's poor customer service in my opinion). Terry proceeded to tell Corey all of the things he had gone over with me and how there were countless little areas that he would need to address in order to warrant his work (insignificant areas). I told him that with the amount of water coming in, there was no way it was coming from 1, 2, or 3 hairline "window fractures" (which, by the way, are not an issue at all -- I had a window specialist come out and confirm the windows were fine, were installed properly, and are functioning as intended). I asked what they would do across the bottom of the brick where it meets the slab and Corey said, "We can put some caulk across there." When I pressed for more detail (because I knew that's where the problem was), he added it was "polyurethane" caulk. That would've been the extent of work in that area. Terry's personality was rubbing me the wrong way. I am in the customer/client service industry and I know how treat customers/clients. I had red flags going up everywhere. I told him (in a polite voice), "What I don't want is for you to fix a tiny thing here, a tiny thing there, and little thing here, and the next thing I know it's $800. That would p*** me off." He raised his voice to me and said, "What I don't want is to get a call that your house has flooded again. THAT would p*** me off!!" He then said, "Corey, tell her what it would cost." Corey then jotted down some stuff and said it would be $1320. I told him I needed to go inside and call my husband to see what he said. When I went inside, the contractor who was working on my kitchen said he had overheard almost every word because Terry had raised the window to show me how "it's not draining properly" (which was also untrue). The contractor was shocked at the way Terry had spoken to me and said he thought he was full of crap. During my phone call to my husband, both Terry and Corey went around the house to the front and Terry got in his truck. My husband and I decided to get a second opinion. When I walked out to let them know, Terry tore off speeding down the street. He didn't step out to speak to me at all. I asked Corey, "Did he just leave because he's mad?" He said, "That was the best thing for him to do." ??? What?? He didn't have anymore class than that??? I then asked Corey if he could itemize each of the expenses. He asked what I meant by itemized. I said, I would like to know how much it costs to fix each "window fracture" (which was $200+ each), and the cracks, etc. His notes looked like something he just scribbled down and there was not a good explanation for the costs. I politely shook his hand, thanked him for coming, and told him we would like to get a second opinion. I would NEVER, NEVER, NEVER (I can't stress that enough) recommend Leak Trackers to anyone. They seemed like shady, shyster salesmen. We ended up fixing the problem ourselves (it WAS across the bottom of the brick). Had I allowed them to fix the unnecessary things they were focused on and only put a bead of caulk across the bottom, I feel certain we would've flooded this past weekend. It's not too often that I feel so strongly about NOT using a company, but I can't stress enough how unpleasant and unprofessional my experience was with them. Forget the fact that they have a big truck with the fancy wrapped logo on it. There was nothing professional about them at all.

It was okay. They didn't solve everything I wanted them because they told me that it wasn't part of the service. They didn't charge more. They were professional and nice. They came right on time.

Very friendly, very professional. Very detailed in explaining all the work that needed to be done

They were very prompt and professional. They even found a few places that I hadn't recognized were issues. I was very pleased with the service and would definitely use them again.

Leak Finders provided a flat rate estimate for work without detail of time and/or materials. Gave quote of $950 and I commented that it seemed really high but I had no reference. Two guys worked about two hours. The contractor asked for check rather than other form of payment (credit card). I asked about the difference of $360 'value' vs the $225 paid to book appointment. He said there was no $135 discount from the bill as value and there was confusion between he and Angie's List about that. 'If I had expected a discount then he would have just billed me more'. It rained a few days later and the leak continued unaffected. I called him. He returned to the house with no one at home. Did some 'other' patch' and determined that the leak was beneath the shingles and not within his scope of ability. Said he would refer me to a roof specialist. In short what he did fixed nothing. That is my opinion, the opinion of the roofer who installed my roof a number of years ago and came to trouble shoot, and the opinion of the insurance adjuster who came to review for a claim. Also no one can justify the cost of $950 for the work done by time and/or materials. 11/27 Four plus inches of rain in the past 24 hours and the fireplace continues to leak. Angie's List has taken no action. 12/17 We still have issues to be resolved with the original water concern. Let's just call this a conflict of personalities between the contractor and myself. Angie's List returned the $225 for the coupon used..

We've had leaks in our garage and around a few windows that had been plaguing us for a while, all the attempts at fixing them hadn't worked. I called Terry and he went over every inch of the house inside and out. Our house has a concrete facade that had hairline cracks all over it, and he discovered some additional cracks and gaps where the balcony awning meets the house. He explained how the water was running down the side of the house then getting into the cracks and running between the facade and house wrap till it found an out. (the garage leak and windows) He recommended elastomeric paint on the house to seal the existing cracks and prevent new ones from forming, replacing the hail damaged polycarbonate sheeting of the awning, and properly sealing the frame of the awning. Since the house had an unfinished weathered concrete aesthetic we were very apprehensive to do this and concerned it would drastically change the look of the house. Terry was beyond patient with us, explaining the benefits and reassuring us that he'd be able to make a close match to the main concrete color. We agreed to the elastomeric and awning repairs, and Terry and his crew got to work. Our house has numerous challenges (3 stories, surrounded by trees) and they tackled them like champs. He was always willing to answer questions and address any concerns we had, and always had a smile even though I know this had to be a beatdown of a job. The house is done now and it looks amazing. The color is perfect. It still looks like concrete, but pristine new concrete instead of beat up stained cracked concrete. The awning is wonderful, I knew it was in rough shape before but I didn't realize how bad it was till it was repaired. It's like we have a brand new house! We lucked out and got some rain right after it was finished, and no leaks! I absolutely recommend Leak Trackers, Terry and his crew are friendly, professional, and absolute masters of what they do. They went above and beyond repairing our house, I can't thank them enough for what they've done.

Great, very thoughtful and good at what they do.