Leak Trackers

Still have the leak over a year later. They don't answer the phone been out a few times still no good. Now they don't answer messages and when they did was 2weeks or longer to answer. I wonder how they do business like this. Oh that's right they already have your money....

The work look pretty good and was matched well. However, their repair method is putting white caulk in a mortar joint and then using a color match mixture of sand sprinkled on top of the caulk. This lasted about two & a half years until the sand washed off and left exposed white caulk which now looks terrible. They provided a five year warranty. I contacted them twice making a warranty claim within the 5 years and they respond that they would get back with me. Nothing. I contacted them again and no response. So, they did not honor their warranty. Buyer beware!!!! They really didn't do bona fid mortar repair, but ….I am not sure what you would call it.

Went well. Job was completed in one day.

Extremely pleased with the work. Explained the work that needed done and why. 40 year old house and they made the repairs blend in to match the original. They even redid some previous repairs so that they match the house.

I couldn't be more impressed with Leak Trackers. They were able to come out the day after I claimed the deal and went above and beyond in all regards. They showed up exactly when they said they would, explained what they were looking at doing, and did a lot more work than I had even requested. And this was all included in the promotional rate plus materials. They could have simply done what I asked and I would have been very satisfied, but they knew I was getting ready to list the house and caught every item a home inspector would flag and fixed it while they were out.

Showed up, without calling as promised. Surprised us. Then did nothing to find problem. Tore up floor and charged for tearing it up, without fixing. Then wanted additional $800.00 more to seal up back of house, without finding leak. Spoke to him 3days prior on phone and gave full description, and he assured could find problem for $85.00 service charge, would only charge if he found/repaired problem. That was not the case. Talked husband into more money $142.00 to rip up floor, then said, we need to find someone else to fix our problem. Feel ripp-off and decived. Wish had never called him to start. Leak obviously in front paneling where garge converted. Explanied that over the phone. I could have saved money, know where my own leak is. Don't waste your money on this company. They don't find leaks charge to tear up stuff, but no help. Very sorry, used them!!!!!

I called Leak Trackers, and we were able to schedule an appointment immediately for them to evaluate the problem. Within about 30 minutes of their arrival, they identified the source of the leak and a few other areas of the house that needed attention, due to cracks in the masonry of the house. They provided me an estimate and fixed the issue the same day. They also provided some areas of the house to keep an eye on, that may need attention in the future. The window is no longer leaking water. And I will use Leak Trackers in the future/

At that time, we were taking in quite a bit of water in the house around the chimney. We had already had three different companies out to repair the leak, but we still had water. We had already spent over $1000 with the other guys. These guys came out and did a seamless repair on the brick and we didn't get any water for about 7 months. When we saw water again, we called them out a second time. They did a repair on a different part of the chimney, so the work they did the first time around was still intact. Even though they were not at fault, they didn't charge me for the new repair! While they were here, I had them assess the whole house, as we have had many issue with the appearance of the bricks since after having our foundation repaired. I have hired them twice for brick and mortar repair and sealing of upper level windows. They do beautiful work, very professional, very friendly and knowledgeable, prompt, they call ahead and usually call afterword to make sure customer is pleased with the work performed. They are not inexpensive, but you get what you pay for. I have that from first hand experience! I don't mind spending the money if I know its going to be a one time repair. I highly recommend this company and I give them an A+ rating. Since I have hired them on multiple occassions, and I intend to hire them again to complete the work I still need done, it is difficult to give an approximate cost of service. But they do stand by their work!

Great! Terry & team (Corey & Shawn) arrived promptly as expected, spending approximately two days to complete this work. House bricks are soft Mexican adobe brick in a 1970's custom size. Job entailed "shaving" currently available matching bricks to fit the existing narrower bricks. Great effort was made to "match" the other bricks -- hard to tell that new bricks were interspersed with the old bricks. Very happy with this masonry work & no more cold breezes around doors & fireplaces! Cat & Mack

I was very surprised at their prices being as high as they were. We had bought a coupon with them for a specific amount of work though so we did one item that cost us $1,000 over what we had already paid. Their work was wonderful, they cleaned up after themselves and were very nice. I would hire them again, I just wish they were a little more affordable so that we could use them more often.

The offer was misleading. Offered 8 hours of masonry repair for coupon purchase, but business representative said it was 8 hours between 3 employees or approximately 2 1/2 hours each employee. The representative asked me to come an hour earlier to work site on day of work to go over the areas he found, which I did. When I got there, they were already working and did not stop to show me anything, until I asked. Two employees were working to lay a line of brick on a ledge, which I had not authorized. He showed me what he said needed repair. I told him what I wanted fixed and he said that the coupon could be applied to the line of brick. After awhile, I was told time was up and they had not completed the line of brick. I told him that you are just going to leave it unfinished and I was told he just wanted me to see what it would look like. He told me that he could finish the brick work and cracks for an additional $5,000+ dollars. I said I would not pay to have that work completed. I told him I would have to get someone to tear out the work as it had just been started. The whole experience was misleading and I still ended up paying $960.00 for a couple of the original repairs that I did want done. The work that was done was good but what a misrepresentation from the company in order to force additional work from customer.

Great...they did a good job and were very professional and respectful.

arrived before agreed to time. walked around and explained what they would do as they found areas I did not know were potential problems. Worked very fast and were finished in three hours. Looks great as they matched the weathered grout well. Will use again and very happy to have project done.

Cory was punctual, professional and performed all the work to perfection. Would definitely use again.

Work completed was done well. BUT, they reviewed my home for other issues (which was good). In the course of that they told me it would take another 8 hours to complete which they told me they could provide for the same amount that I had with Angies list. I had no way to know if the additional hours were needed so trusted the info given. However they finished in the 8 hours that I had 'purchased' with Angies list. The on-site person handed me a bill for the additional amount which I refused to pay since they did not spend any additional time beyond the Angies list hours. I called to the 'office' and they told me to pay the original amount. Good work but not trustworthy!!

Great. The fixed the area I pointed out, plus another area and sealed around chimney and garage door. They asked if I had some paint which I did. They painted over all the repairs.

initial call was fine. I had concerns about the integrity of the dry wall that was going to be covered with brick. Terry came over to see the job , and did not show any concern about it., but he informed us that the job is more than the$179 coupon for 4 hours of labor that we purchased and it will cost $3000. We didn't think that the work would take that long so we opted for an hourly work at the rate of $100 per hour. At the end of two days of work terry charged us for 44.5 man hours . saying at times he had 3 people working at the hourly rate of $100. He charged us $100 for the trip charge to buy supplies!! Also said he didn't wanted to accept a credit card. When he was questioned to explain the charges he became very loud and disrespectful. Couple of times we had to point out errors in the work to be corrected.

Excellent. Terry in a span of a few minutes spotted several areas of possible water intrusion. Very customer oriented. He did not charge for the visit. I have contractors that I need to approach about the repairs. Terry is an independent resource that I may need to work with the contractors.

Leak trackers came out and rebuilt the area around our windows. Leaks have stopped and looks wonderful. They are in North Dallas and we are North of Austin when one of the windows leaked during Hurican Harvey They drove down the next day and re-evaluated the problem and fixed the problem.

After couple of months of going through several companies to get this issue resolved without any luck, I finally found Leak Trackers on Angie's List. It took exactly 3 visits, but these guys fixed our issue. How do I know? We tested the window with a high pressure washer gun. I don't think the details of how they got this issue resolved really matter, it's a long story, what counts is the final result and I'm extremely happy. Terry, the owner of the company, is very knowledgeable and customer service oriented. I will definitely call these guys back for any water leak issues.

Terry, Cory and the team were very responsive, they surveyed the house to understand the issue on the same day I called them. They came back on the day promised with the material required and fixed the issue. The fix nicely blended in with the original wall and is almost invisible. Very satisfied and will use them again.

This was a stubborn leak and required them to come out three times. They did so, with no hesitation. The follow-ups were at no additional chage.

They came promptly came to our house and quickly figured out where the leak was. Terry explained the problem to me and then they fixed all the issues I had. I have not noticed a leak since then.

they tried to up sell me to the tune of $19,500 to repair cracks, totally nuts.

Terrible! He never fixed the leak. The leak was worse after his fist attempt to work on our home. After charging us $1200!! We had video of water pouring into our home after he claimed it was fixed. Then he returned to fix it again. He claimed it was now right & would not leak when it rained. However, the very irst time it rained, the same leak occurred. We called, left repeated voicemails, & texted him but he never returned our messages. He did not fix the leak & will not own up to his terrible work! Working with him was a nightmare! We now have to find another company to fix PROPERLY fix the leak! And pay more money to another company to redo his crampy work! We showed the video of water pouring into our home to the insurance company inspector & even he was shocked that the company claimed to have fixed the leak! We were referred to this company by a window replacement service & have contacted that company to inform them of how terrible this referral was! Do not use this unprofessional & unknowledgeable company!!