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Leak Trackers

4.4(
484
)

Windows, Masonry, Roofing,

... +23 more

About us

We specialize in rain related water intrusion however we can also fix all those brick splits and mortar voids to match your existing mortar.

Business highlights

28 years of trusted experience

Services we offer

Outdoor Home Repairs. Window, Roof, Door, & Balcony Leaks, Thresholds, Gutter Adjustments, Chimney Repairs & Caps, Weather Stripping, Brick & Mortar Repair, Drainage Installation, Skylight & Vent Installation, Whole House Weather Seal

Amenities

Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4484 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
13%
3
6%
2
6%
1
6%
Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.4
responsiveness
4.6
punctuality
4.7
Write a review
Showing 326-350 of 484 reviews
Bradley E.
08/2016
5.0
masonry
  + -1 more
unknown
Description of Work: The technician did a patch, a more economical solution for the long crack in the brick up the side of my house. Frankly, I was amazing how well he matched the color and texture. I couldn't really tell there was ever a crack there. Nice work.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Leak Trackers
Thank you for taking the time to leave a review. This is what we strive to achieve on every home we are privileged to touch. I have had the owner do my home personally, since then I have sold it & you still can't tell where the crack was if you didn't know it was there to begin with. -A
Bridget J.
08/2016
2.0
masonry
  + -1 more
Poor Quality of Work
Description of Work: Removed 13 damaged bricks then replaced the damage bricks with bricks supplied by John James. Leak Tracker supplied mortar to secure new bricks The Job was $300 offer that should have cost John James $149.00 There were two men on the job site for a minimum of 3.5 hour Leak Trackers charged an additional $820.00 to complete the job This invoice shows to be $1120 minus $300 resulting in 820.00 balance That is $320 an hour when only one was doing the work, the other workman walked around my home inspection opportunities for additional work and he gave me a quote $3640.00 to fill 10 cracks around bricks and windows with mortar maybe. I feel I was ripped off for service
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$149
Response from Leak Trackers
First, we'd like to say we are sorry you feel this way. However, you were free to decline the work at that time, if you felt it was a "rip off". Our records indicate a male made the appointment after a female purchased the Angie's List coupon for the date of 7/23/16 rather then 8/24/16. You were in fact charged $820 on top of the $149 spent for a $300 coupon making the total out of pocket $969 for $1,120 worth of work. We do not work hourly, but rather by the job. The reason for this is because no 2 houses have the same exact problem. We offer the home inspection to you while we are there to bring issues you may not be aware of to your attention, which you are free to accept or decline. And you're "mortar maybe" indicates you do not understand exactly what the $3640.00 would cover regarding the home inspection. To clarify a bit, the "10 cracks around bricks and windows" are suspect to being existing or future leaks to your home. While others can do this for you, they will not be able to match the existing mortar. We have established techniques to resolve that eye sore &it will not crack again, which we haven't seen competitors come remotely close to. The windows can be done with silicone or latex which is what a local handyman would do far cheaper, but its lifespan & ability to resolve the issue is very short lived. For this we have a solution you can't find at your local home improvement store that will & has stood the test of time. You are not buying our time, but rather our ability to resolve issues permanently with a warranty so you don't have to just take our word for it. But at the end of the day, we know we are not everybody's cup of tea. So with that, we wish you luck on the issues brought to your attention. -A
Daniel C.
07/2016
5.0
masonry, plumbing
  + 0 more
He was on time and polite
Description of Work: They helped me to seal a break.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Leak Trackers
Thank you for your review. -A
Allison S.
06/2016
1.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
punctuality
4.0
Response from Leak Trackers
Since I do not know your name I went looking for your address & did not find where we had been to the address provided in this review either on 6/13/16 as we were on a job in Plano all day, in the month of June 2016, or even for the month of May 2016. Without your name or at least the description of the work we provided to you, I will be unable to respond with due diligence. -Amanda
marilyn H.
06/2016
4.0
masonry
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$649
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
tara T.
06/2016
5.0
masonry
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Patricia H.
05/2016
5.0
masonry, replacement windows
  + 0 more
unknown
Description of Work: They repaired cracks in stone. They were very professional
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Leak Trackers
Thank you for taking the time to leave us a review! -Amanda
Michael R.
05/2016
2.0
masonry
  + -1 more
unknown
Description of Work: I was happy to pay what I thought was a discounted price for masonry (brick repair service.) When the workers arrived they proceeded to tear up my partially damaged walkway and then inform me that the few bricks that needed repaired and replaced would cost me an additional $500 over and above what I had already paid. Of course, they had already ripped up my walkway such that it was now dangerous, so I did not have much choice but to pay for their ridiculously priced service.
Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$800
Response from Leak Trackers
I am sorry for any miscommunication but this is not our standard operating procedure. I have personally spoken to the technician about this & he has not gone to any property tearing up anything without prior consent for payment of services performed. -Amanda
Susan C.
04/2016
5.0
masonry, replacement windows
  + 0 more
unknown
Description of Work: Performed masonry work to repair some broken/cracked bricks. Cannot tell there were ever any issues. Very pleasant and did a great job. I would definitely use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Response from Leak Trackers
Thank you for taking the time to leave us an awesome review! -Amanda
Linda S.
04/2016
1.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$199
Response from Leak Trackers
Without your explination of the review you chose to give, all I can say is I'm sorry you feel we were less then what we aspire to be. We were not at your house on 4/25/16 like the review indicates. According to my records, you initiated contact on 3/5/16, there was another attempt to make contact on 3/22/16, & your job was completed on 3/26/16 by Cory. You purchased the $99 for 2 hours coupon through Angie's List, & not charged extra as you didn't purchase any additional work. -Amanda
Liggett C.
04/2016
3.0
replacement windows
  + -1 more
unknown
Description of Work: I really am hesitant to do a review. I run a hospital and was unable to meet him at my home. He got very angry and was quite rude.
Rating CategoryRating out of 5
Response from Leak Trackers
I am looking at my calendar & we don't have a [Member Name Removed] scheduled on 4/4/16 or since I have started actively answering the phones last year. Perhaps you have us confused with another company? -Amanda
Steve G.
04/2016
5.0
drywall, masonry, replacement windows
  + 1 more
unknown
Description of Work: Did a good job repairing morter in brick wall.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Leak Trackers
Thank you for taking the time to write us an outstanding review. -Amanda
Jill L.
04/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: Tracked leaks and repaired
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Ginger S.
03/2016
4.0
masonry, replacement windows
  + 0 more
unknown
Description of Work: did a fine job on the masonry work. Did not trust their recommendations on my leaks since the work they proposed was work I had already done that did not resolve the problem. Just didn't feel they had found the true source of the leak, so chose not to use them for that.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Leak Trackers
Thank you for taking the time to leave a review. If we suggested work on something you've previously addressed with someone else that didn't work, I'd say that is the source of the problem but inferior product. Windows for example, if you put silicone around them will temporarily fix the problem but it would come back. Silicone also will not stick to itself so the entire surface would need to be cleaned & redone with a superior product, like what we use that has stood the test of time. None the less, thank you for your business. -Amanda
Randy T.
03/2016
5.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Robby B.
03/2016
5.0
doors, masonry, plumbing, replacement windows
  + 2 more
unknown
Description of Work: Leak Trackers replaced some brick surrounding an outdoor faucet i had replaced. The work was done well and in a timely fashion.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Charles J.
03/2016
5.0
masonry, replacement windows
  + 0 more
unknown
Description of Work: fixed cracked mortar in exterior brick work.It went ok.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Ray B.
03/2016
1.0
replacement windows
  + -1 more
unknown
Description of Work: They were awful.
Rating CategoryRating out of 5
Response from Leak Trackers
We are deeply sorry you feel this way. Please call 214-728-8119 or message us to further explain why you feel we are "awful" & maybe we can find a way to make it right. -Amanda
Sean M.
03/2016
5.0
masonry, replacement windows
  + 0 more
unknown
Description of Work: Excellent service. They fixed a number of mortar issues on our porch and around our home. Very knowledgeable and efficient.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Leak Trackers
Thank you for such a positive review! We hope we were able to resolve all of the it but we'd be happy to come back if you find anything else you might need us for. -Amanda
Kevin C.
03/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Renee G.
02/2016
5.0
foundation repair, masonry
  + 0 more
.
Description of Work: We had foundation work and needed to fix the bricks on the front porch. They cleaned everything up and fixed the bricks that was broken on the window sill
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Gwendolyn S.
02/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Greg A.
02/2016
5.0
masonry, stucco, replacement windows
  + 1 more
unknown
Description of Work: They did some warrantee work with no charge and additionally did some brick work and sealed around a new dood
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Leak Trackers
Thank you for taking the time to leave us a review. We apologize for the responsiveness, we had attempted to refer you to another company since we were busy at the time & when you notified us that the other company didn't follow through, we got there as quickly as we could. -Amanda
Joel S.
02/2016
5.0
masonry
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Leak Trackers
Thank you for taking the time to leave us a review. -Amanda
Lindsay M.
02/2016
4.0
replacement windows
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Leak Trackers
Thank you for leaving the time to leave a review. -Amanda

Contact information

4514 Cole Avenue, Ste. 600, Dallas, TX 75205

http://leaktrackers.com

Service hours

Monday:
6:00 AM - 6:00 PM
Tuesday:
6:00 AM - 6:00 PM
Wednesday:
6:00 AM - 6:00 PM
Thursday:
6:00 AM - 6:00 PM
Friday:
6:00 AM - 6:00 PM
Saturday:
6:00 AM - 6:00 PM

Licensing

No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Windows,
Masonry,
Roofing,
Chimney Repair,
Handyman Services,
Plumbing,
Drywall,
Doors,
Home inspection,
Chimney Caps,
Stucco,
Finished Carpentry and Woodworking

FAQ

Leak Trackers is currently rated 4.4 overall out of 5.

Monday: 6:00 AM - 6:00 PM

Tuesday: 6:00 AM - 6:00 PM

Wednesday: 6:00 AM - 6:00 PM

Thursday: 6:00 AM - 6:00 PM

Friday: 6:00 AM - 6:00 PM

Saturday: 6:00 AM - 6:00 PM

Leak Trackers accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Leak Trackers does not offer free project estimates.
Yes, Leak Trackers offers eco-friendly accreditations.
Yes, Leak Trackers offers a 10% senior discount.
No, Leak Trackers does not offer emergency services.
Yes, Leak Trackers offers warranties.
Leak Trackers offers the following services: Outdoor Home Repairs. Window, Roof, Door, & Balcony Leaks, Thresholds, Gutter Adjustments, Chimney Repairs & Caps, Weather Stripping, Brick & Mortar Repair, Drainage Installation, Skylight & Vent Installation, Whole House Weather Seal

Contact information

4514 Cole Avenue, Ste. 600, Dallas, TX 75205

http://leaktrackers.com

Service hours

Monday:
6:00 AM - 6:00 PM
Tuesday:
6:00 AM - 6:00 PM
Wednesday:
6:00 AM - 6:00 PM
Thursday:
6:00 AM - 6:00 PM
Friday:
6:00 AM - 6:00 PM
Saturday:
6:00 AM - 6:00 PM