Flooring Direct

Best flooring experience will use again

Good experience

I had laminate wood and carpet installed. I will say the sales rep was super patient with me. It was amazing. And the person who confirmed my appointments was helpful as well. I wasn't able to be there and they worked with me and did a great job! I shopped around and got a few quotes before settling with this company. The pricing is not the cheapest. But the quality and value is amazing. So I chose this company for the quality and the customer service and also the knowledge that sales representative had. I didn't ever feel pressured. Great experience! Thank you.

They were very professional very courteous and did great quality work .

I wish that I could give this company a good review as things started well. However, the incomplete work and subsequent refusal to correct it left us with a very negative impression of the company. The initial consult meeting and product selection went fine and they helped try to find a hardwood floor to match our existing hardwood that had been discontinued. The project consisted of having the carpet on our stairway replaced with wood treads and white risers to match the existing white stringers and side molding. We also had the carpet in the adjoining upstairs play area and hallway replaced with the same wood flooring. We chose to reuse our existing baseboards as the house is less than 2 years old. The crew was careful in removing the existing flooring and baseboards with minimal damage. As far as the carpentry work, the crew showed very nice skill in making tight fits and nice patterns with the flooring. They took 3 full days instead of the 2 days we were told it would take, but this seemed reasonable for the amount of work put into laying the floors. However, my previous positive feelings were negated when I came home to see the finished project. The baseboards upstairs were reinstalled as agreed upon, but they had no caulking. The stairwell also had no caulking despite numerous new joints created by the installed risers and treads. The new white risers were an off-white primed-only MDF board. They were scuffed and stained and the nail holes were visible. The project looked unfinished and not the high-end professional look we were assured we were getting during our sales agreement. I had expected there to be some touch-ups and cleaning to do, however, I was not expecting that even after cleaning I would have to fully paint all the risers so they have a finished white paint coat. I also was very surprised that no caulking had been used. I even double-checked the contract that clearly states quarter-round and baseboards will be caulked. I brought this up to our sales agent and he proceeded to give excuse after excuse for why nothing was caulked. He tried to state it was only for nail holes. Then he tried to claim it was only in wet areas. I explained that caulking was recommended to prevent water damage and bugs as well as for a professional look but I was still denied. Unfortunately, after paying your 50% deposit upfront, this company then automatically drafts the final 50% payment on the first day of installation, so you have no leverage as a customer. Because we want our house to look finished and professionally done, instead of a DIY project, we spent 2 full days taping out and caulking the entire upstairs room, hallway, and staircase. We will then spend another weekend painting the risers and doing touch-up paint. My advice to would-be customers is that if you are a skilled caulker and painter and do not mind doing the last 10% of the job yourself, then this company might be for you. If you expect for your project to have a high-end professional look that you can enjoy almost immediately after some minor cleaning and touch-up, then you need to avoid this company for your future projects. You will not get your moneys worth.

Great product, great price, great service.

Great job, looks great, great communication

Great guys they know what they are doing.

Excellent customer service and quality. My floors are perfect and the were the least expensive!

I left my hous and went on vacation, I did not have to worry about a thing. The crew was amazing and the work was exceptional.

The crew I had that installed my vinly flooring was phenomenal. They were very thorough. When I get ready to add more rooms, hopefully I am able to get the same crew.

Scott our salesperson was great throughout the process; was very transparent and helped us pick the right carpet to fit our lifestyle, goals and budget.

Great install, our request was a bit tricky and that took time to navigate but the end result looks great.

Company that doesnâ t use sub contracts. Installers actually work for the company.

They handled minor obstacles very well and did a good job overall.

Work went exactly as detailed

The gentlemen that installed the carpet were kind, quick, and efficient.

Non pressure and quick installation

The installers did a great job on putting in the flooring in the kitchen and bedroom. We have called them back for do one more bedroom and walk in closet.

Non pressure sales and installation techs were professional.

We had two crews; one to install kitchen tile and another to install bedroom carpets. Both crews arrived on time, were professional, did excellent work and cleaned thoroughly before leaving. Both jobs were completed on time and to our complete satisfaction.

Great experience, floor looks fantastic and the financing deal couldn't be beat!

The crew took thetime to make sure everything thas dobe correctly. They worked as a team and did an excellent job getting everything back together before they left. They made sure thEy cleaned up the remnants and there was no mess left behind. I would definitely recommend to my frends

I think they did a great job, very professional, they were reluctant to move our furniture even though we packed up all the â stuff.â We also had issues with them letting the cats out of their secure location. Luckily, they did not get very far because we were home. Jake, the sales agent, was absolutely fantastic. The product is perfect. I would hire Flooring Direct again in a heartbeat.

Carpet installation. Competitive price. Install was later than promised, but did a quality job