Flooring Direct

We had our floors completely redone in September 2023. We already had wood laminate in our kitchen and bathrooms and decided to pull up the carpet in living room and hallway to give the house a more unified feel. They did not have the same laminate as our existing so we had to choose a new one which meant the entire kitchen, living room wash room front entrance and hallway were going to be replaced. This occurred over the course of 3 days. The workers were very nice and courteous. Overall, the finished product was beautiful and my only complaints at that time were the saddles between the rooms/doorways. They were very chinzy compared to the floor. About 2 months later I noticed the one of the wood planks is popping up and getting caught by my office chair. This plank is not at the wall but in the middle of the room. We began to inspect other areas of the flooring and found gaps between the wall and the floor with poor attempts to cover them by extending the floor molding. This is especially the case in the bathrooms around the toilet and tubs. We are now a year out and even more of the planks are buckling, cracking some cases and catching on furniture. Would like for them to come out and fix these issues.

Everything as promised.

Professional

Awesome company in every way, from Sales through installation!!

Very good service.

It was done quickly and efficiently! They matched the current wood flooring perfectly! Would call them again if I needed any type of floor work done.

Customer service lacking . Carpet was installed but the couch was not reconnected and it is a recliner couch. Was not happy

Two spanish-speaking young men did the install. Although they spoke Spanish, they managed to communicate essential information about the installation. They first confirmed that the material they installed matched the existing flooring. Then they leveled each floor before putting down the laminate. I requested sealing the laminate to the baseboards but they said the company policy was to not do this due to movement of the walls and floor. They cleaned up after the job and put back furniture where it went. Overall, I am very satisfied.

We love our new floors, and would hire Flooring Direct again. Totally satisfied!

Flooring Direct was hired to remove carpeted areas and replace with hardwoods that match our existing floors. This is a brand new home. We did our walk-through with the builder then closed on our home, and the next day Flooring Direct came in. We never moved in our home. No other contractor has been in our home. We needed this job done first so we could move in. At this time we still havenâ t move in and there is no end in sight to when we can move in. They gave us a timeline of the job to be done, and the timeline kept getting longer. They would say they are showing up at a certain time and did not. It was always later in the day. Finally, they get to staining the floors. After it sets for a couple days, we go to see it, and it is the wrong color. We have light beige, real wood looking floors. The flooring they stained has a red color to them, and do not even look like the same type of wood. All week long we have been waiting for a resolution. They have not provided one. They have admitted that they cannot complete the job. They admitted they donâ t know what happened. They admitted even if they can get the color right, it will always look hazy and like a color has been painted on them. It will never look like real wood. It will never look like the floors that we already have in place. Aside from that, The contractors literally ruined our home. Our brand new construction home that was in perfect condition has now been destroyed by them. Our home needs to be repainted. They damaged existing wood flooring. They broke base boards. Door are off the hinges in multiple place. Our door stoppers are missing. Our home is covered in a thick layer of dust everywhere! Even where they didnâ t do any work. We continue to live in a hotel room with our family while we pay for our home we canâ t live in. They collected 100% of our money for the job and have abandoned the job. Our floors need to be redone. They took 100% of the money and left us with this mess.

Very good work. Salesperson was wonderful. Price was great and I'm looking to get two more rooms done. I will call them

Fast service, great quality flooring, excellent communication, and overall an easy experience!

Excellent company to work with

They did great! Happy with the results!

Ric (our sales man) was great through whole process. Installers did a great job. Floors are BEAUTIFUL

Flooring Direct was outstanding, from Theresa who visited our house and recommended the best carpet for our home to the crew who installed our carpet, We are very pleased with Flooring Direct!

Customer service, workmanship, professionalism, & product weâ re all outstanding.

The crew that Flooring Direct sent was professional, skillful, efficient, and clean. Their attention to detail, knowledge, and strength were impressive. We are thrilled with our floors!

Best Price! Installed in one day

The 3 installers were very professional, courteous and respectful of my home and furnishing. They did an excellent job and had packed up and out before a heavy rainfall. I would recommend them.

They did such a great job with my floors. I will use them again.

Prompt, Efficient, Professional

Easy to work with. Lowest cost of all quoted suppliers. Professional crew installed carpet and wood flooring both. Completed in one day.

This was the easiest process for our entire move.