C & W Appliance Service Inc

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It went very well. A nice polite young man came out and installed the gasket and ring without any problem. Very pleased with the prompt service and good attention to detail.

The service man was there on time and did what he was supposed to do for the price that was originally quoted. There have been no problems since the repair. Nice job.

Called for service on a GE Monogram Ice Machine.

I called Saturday morning around 8:30 and technician (Jeff) called me back around 9:00. I described the problem to him and based on that he picked up a part and had my refrigerator cooling again by 11:30. Great service. Very professional and knowledgeable technician. I mentioned my ice maker was also not working. Jeff looked at the ice maker and determined what part needs replacing. The company will waive the trip charge if I have the ice maker fixed within 30 days so I have already arranged to get that done next week. Would definitely recommend this company to my friends.

They came out and determined what part was broken. Even though the ice machine was out of warranty, CW suggested I call Scottsmans. I did, and Scottsman picked up the charge for the repair part and the labor to install the repair part. I did have to pay the original service call. My only complaint is that after CW fixed the ice machine, he did not clean out the ice bin of residue and black stuff from the installation process/ He left, and turned the ice machine on. So I had to dump out all the ice that was made, clean the bin from the installation debris, and re-make ice. Should have cleaned out the bin.

Viking set up the initial contact with C and W. On the appointed day Drew called to let me know they were on the way. They were right on time and very professional. They completed the work quickly and cleaned up after...what more could I ask for? Also, very knowledgeable on all our appliances and gave me some tips on maintenance beyond the one they were working on. Felt like they went above and beyond on this free-to-me service and will definitely call on them any time I have an issue.

Years ago when we built this house out here in Aledo, we put in Viking and Sub-Zero appliances and there were so many people in Fort area that just were not either selling the products or they were not enabled to work on the products so we were always having to go back to Dallas to get people to service out appliances. C W Appliance is some of the people I always used. They are good and they are out here 3 to 4 times a year. I’ve had them come out and do some other stuff like work on our Sub-Zero refrigerator. I used them on a regular basis. Wade has been doing our stuff for ever. He is very knowledgeable and very honest. If there is something that he thinks is out of warranty and its going to be kind of pricey to fix, he'll let you know ahead of time so you can be aware. They just don't come out, do the work and say its $5000 and you fall on the floor. Replaced a baker's heater in the oven... great service and fast.

I was in a quandary about repairing it or purchasing a new unit. A comparable new Subzero is in the 10K range. Cand W helped me analyze the unit and weigh the pros and cons regarding the repair/replace equation. At no time did they misrepresent or inflate theirabilities to repair the situation. They repaired the compressor for me. Their work was fairly priced, done well and professionally executed. I found them by calling SubZero and getting the names of firms in Dallas who are trained to work on their appliances. I will call them again, and consider myself fortunate for having found them.

Excellent service from start to finish. Technician called to say he was on the way. He was careful of other items in the house and he had a very personal demeanor. He had to leave to pick up the replacement part, but he then returned as promised and fixed the problem. There were no breaks on the price, and I suppose that is as it should be .... The service call seemed high, but I knew about it in advance, and service was definitely high quality.

Excellent. Was timely, professional, very knowledgeable. I would use him for any appliance repair

Sub Zero compressor died about 30 days out of warranty. CW's technician was fantastic, said don't worry. He made a call to Sub Zero directly and talked the company into sending us a new one - free of charge. Saved us about $700. Throughout the process this gentleman was the consummate professional.

My experience with them went good. They knew what they were doing and I would use them again if needed.

The tech that came out was outstanding. He was very professional and explained everything he was doing. I felt comfortable with him in the house. I never felt he was rushing the job. He was very thorough.

I will let you decide: 1. Freezer stopped working on 12/8/07 - Cost for call $104. 2. Replaced compressor and evaporator coils on 12/10-Parts under warranty but labor was 541.25. 3. 6/7 freezer out again-called on Monday 6/9 to get an emergency call. 4. 6/10 Sent person out, confirmed that freezer didn't work (Duh). 5. Made appointment to come out on Friday, 6/13 Guy looked at work formerly done, claimed former work was ok but was able to confirm that freezer was not running. Diagnosed massive coolant leak in some unspecified location. Put in more coolant which worked for about 2 days. Did not present a repair plan or timing. 6. After a week without refrigeration, no clue what the problem was and no plan to repair we gave up and bought a new frig.

Everything went well. Scheduling an appointment was easy and the service person was there early. Quickly diagnosed the problem and worked up an estimate. Also, they were able to look up the warrant information to let me know it was out of warranty, but they tried to see if I had a receipt that could help me out.

Terrific! They were able to come out the day after we called. They quickly diagnosed the problem and made the repair.

He showed up on time. Very professional and did a great job. The ice maker works good. He replaced the ice maker jets and a plastic curtain.

Called, made appointment, they came when they said they would and had part needed with them.

I have been met with considerable hostility from these people. I was told I had to get an authorization from Jennair, which I got and which was acknowledged. I was then told the boss had to approve it and she would call me back. That was a week ago. I called today and was told that "Sorry, no fax". When I insisted that it had been received and acknowledged, she passed me off to someone else who was not at her desk. I left a message. I called the other service company on the Jenn-Aire web site and now have an appointment for next week.

CW serviceman arrived on time and found out what was wrong quickly. He had to order the part, however, he made sure we could continue cooking in the mean time. The part came in a few days later, and he returned and installed it.

WE PURCHASED A U LINE UNDER COUNTER REFRIGERATOR FROM JARRELL APPLIANCE. IT QUIT COOLING DURING THE ONE YEAR WARRANTY PERIOD. WE CALLED TO HAVE IT SERVICED AND THEY TOLD US WE HAD TO CONTACT CW. THEY HANDLED THE REPAIR WORK. THEY WERE VERY DIFFICULT TO DEAL WITH BECAUSE THEY WOULDN'T TELL YOU WHAT TIME THEY WERE GOING TO BE OUT, UNTIL 8:00 OR LATER THE DAY THEY WERE COMING. THEY DID FIX THE REFRIGERATOR AND RETURNED IT TO US. HOWEVER, LESS THAN A MONTH LATER IT HAS QUIT WORKING AGAIN.

THE REPAIRMAN WAS AT THE OUTER LIMITS OF HIS QUOTED TIME OF ARRIVAL EACH TIME. HE WAS POLITE, KNOWLEDGEABLE, AND HELPFUL. HINDSIGHT MAKES THE COST OF THE SERVICE CALL SEEM ON THE HIGH SIDE. BUT, WE FOUND OUT WHAT WE NEEDED TO KNOW, I.E., FOR ANOTHER $280 WE COULD HAVE HAD OUR MICROWAVE REPAIRED, WITH ALL BUT THE TOUCHPAD (VENT AND LIGHT SWITCHES) REPAIRED. BUT, FOR THAT AMOUNT, PLUS INSTALLATION, WE WILL HAVE A COMPLETELY NEW UNIT.

I'VE USED THEM BEFORE AND ALWAYS BEEN IMPRESSED. RANDY AND PAUL, THE TECHS, WERE GREAT. HE TOOK HIS TIME AND EDUCATED ME ON HOW TO UPKEEP MY APPLIANCES.