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Advanced Foundation Repair

Foundation Repair, Concrete Leveling, Home Warranties,

About us

We provide a robust array of solutions, each precisely tailored to accommodate the unique soil conditions of various neighborhoods. Additionally, our portfolio includes preventive services designed to reduce the necessity for subsequent repairs. The majority of our systems come with a trust backed and transferable lifetime warranty, underpinned by comprehensive insurance coverage to safeguard against potential catastrophic events. Our expansive, specialized expertise ensures superior results for all your foundation requirements

Business highlights

33 years of trusted experience
Se Habla Español

Services we offer

We offer slab foundation repair, pier and beam repair, foundation drainage systems, root barriers, foundation stabilization, tunneling, french drains, building & house leveling and foundation irrigation. Our work comes with a lifetime transferable warranty that is backed by the Texas Foundation Warranty Trust Foundation - Free Foundation Repair Estimates - Foundation Drainage Systems

Services we don't offer

We do not offer mud jacking.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.498 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
11%
3
4%
2
4%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.4
responsiveness
4.3
punctuality
4.6
Showing 51-75 of 98 reviews

SUE W.
09/2013
5.0
foundation repair
  + -1 more
The job went well, and the work was done professionally and quickly. The crew arrived on time on September 11, and the job was finished on September 12. This is the second phase of foundation work done by this company. When I completed the first part a few years ago, I knew this area would eventually have to be leveled. However, I deferred it due to cost. When I called to have this job done, I called Brad Bertelsen as he had managed the previous work, and I was pleased with the results on that job. Brad is very professional, and he knows what he's doing (according to my engineer--I don't really understand the foundation problems). I like working with Brad. He's very nice, and he is committed to doing things right. He called earlier this week to see if everything had been done to my satisfaction. I would highly recommend Brad and his guys. As in the past, I contracted an independent engineer (Jim McNeme, with GEO Dynamics) who surveyed my property prior to this job. He indicated the piers previously installed by Advanced were holding well, and that no adjustments were needed. This gave me a higher level of confidence in contracting for the new work. He also approved the work before the holes for the piers were closed on September 12. I won't hesitate to contact Brad should I have any foundation problems in the future, but I'll be surprised if I need anything further at this location!
Description of Work: Installed three piers along the kitchen/garage common walls, three piers under the garage exterior wall, and two piers in the interior of the garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

George D.
08/2013
4.0
foundation repair
  + -1 more
They were prompt and they did everything that they said they were going to do. They also charged quite a bit but their price was comparable to everybody else. Time will tell the quality of their work.
Description of Work: I used Advanced Prolift Foundation Repair LLP a couple of weeks ago for foundation repair.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Narinder G K.
05/2013
1.0
foundation repair
  + -1 more
The guy came in to look at the zip level. I thought he would give me the results of his findings, but they weren't very clear cut. They said to give it 3-4 months for the foundation to settle down. They have no integrity. They shouldn't stay in business. I have heard from so many people not to use this company. Bob is the company president. I don't know how a company can operate like that. You call them and you can't even reach them or they hang up on you.
Description of Work: Carl Adams came in to do a test on the zip level with my foundation.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$70

Response from Advanced Foundation Repair
Dear [member name removed]: I came to your home on May 8,2013, on a warranty service call. When you met me at the front door, you wanted to know how many pilings we had installed at your home. I mentioned that the information was on your copy of the contract and drawing. In a letter from Fred Marshall to you dated October 27,2011 (copy attached), he specified that there will be a charge of $70.00 per visit for all future warranty service calls. On May 8, 2013,I asked you for the $70.00 warranty fee and you refused to pay it. At that point, I told you that I would have to leave your home and I did so. If I can be of further assistance, please call me at 214-333-0003. Yours truly, 5601W. Jefferson Blvd * Dallas, TX 75201 (800)

Thomas K.
03/2013
5.0
foundation repair
  + -1 more
After reading the reviews online and soliciting a few recommendations through friends, we had Advanced Prolift examine our foundation after a crack appeared in our garage. They conducted a thorough review and found that there were no foundation issues. They did identify another issue with the garage, which we had repaired by another contractor.
Description of Work: After reading the reviews online and soliciting a few recommendations through friends, we had Advanced Prolift examine our foundation after a crack appeared in our garage. They conducted a thorough review and found that there were no foundation issues. They did identify another issue with the garage, which we had repaired by another contractor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Connie G.
12/2012
1.0
foundation repair
  + -1 more
The initial issue I was having was my front door was hard to open, there was 1 large crack at 2 different windows in my living room, and at the opposite end of the house a small diagonal crack at a window in my family room. There were also some cracking in the ceiling in the toward the back side of the house. Also, some interior doors didn't work properly. . I obtained bids from 3 different companies and went with Advanced (the lowest bid). The proposed 10 concrete pilings at the front of the house. I questioned the estimator as to whether the proposed work would also fix the issues I was having at the back of the house and he indicated yes. . In the process of doing the work, my shrubbery and ground cover were totally destroyed. Their contract disclaimer says they will replant landscaping but do not guarantee that it will live. But there were so careless and did not even attempt to keep they shubbery alive. . Once the work was completed the front door opened and closed more easily and the large crack at a window close to the front door closed but there wasn't much difference in the other areas of the house. When I brought this to their attention the estimator didn't address my concern. I was told to wait about 3-6 months before doing any cosmetic repairs. The tunneling done underneath my front door destroyed my front steps, rendering my porch unsightly (i.e. cracked and uneven) and unsafe. I've repeatedly asked for it to be repaired. When they would finally send someone out to do the repairs (at least 2 or 3 different times) it looked no better afterward than it did before. The last time it was done, I asked the worker why the work was repeatedly done so poorly. He said rebar was needed but that he was not authorized by his supervisor to use rebar and therefore, the work he would do would not hold up. I called the office and asked to have a supervisor, manager, or someone in authority call me to discuss the issue but I could never get the requested call. . Each year since December 2007 (typically around December) I have had to have adjustments done since the front door would begin sticking again and the one large crack at the front window would open up again. Each time my front porch has been torn up and never restored to anything close to an acceptable state. I'm now having trouble AGAIN with my front door but it is worse now than it has ever been. There is additional damage in my entryway (floor tiles broken, multiple ceiling/wall cracks, chair railing and baseboards uneven) plus visible damage outside on the foundation and brickwork. . About 6 weeks ago an estimator came to see me about the latest issues I was having. He made notes, took measurements, etc. When I didn't hear back from him after 2 or 3 weeks, I called his cell number to get a status/information. To this day (almost 5 weeks later) he has never called me back. . I recently had a general manager come out because I wanted him to see the damage to my house and tell me how they could justify such poor work. Basically, he could do nothing but concede that they could have done better and offered to 'upgrade' at no additional charge the 10 pilings that were previously done. However, he said additional work is needed (concrete pilings around the entire house) for which they want to charge me another $18,000. He didn't even bother to come inside the house. Yes, there is considerable damage visible from the outside but it would have been nice if he had come inside to see what was going on. With all the problems I have had over the past 5 years with the initial work they did (and can't even get them to fix a porch right) it's hard for me to trust them to pier my entire house. The warranty they offer doesn't give me much peace of mind because 1) each time I have a problem it takes way too long between the time I call and the time when they schedule one of their estimators to come see me, and 2) I don't want to continue to have my yard/house torn up every year for adjustments.
Description of Work: Installed 10 concrete pilings in the area of my front door and the front facing side of my house (but not the garage area) for my slab foundation.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$4,200

Response from Advanced Foundation Repair
At the time Member hired Advanced Foundation Repair, LP the front left corner of her home had settled nearly 2 inches. The back left corner was high. The rest of the house was fairly level. After work was complete the front left corner was level with most of the rest of the house. Over the years the entire right side of the house settled significantly. When work was completed in December 2007, the back right corner was 1/8” lower that the front left corner. By January 2011, the back right corner of the house had settled over 5 inches. As of 11/16/2012, the entire right side of the house had settled from 4” to 5”. The settlement of the right side placed tremendous stress on the foundation and affected the front door. Member was advised of the situation in January 2011 and November 2012. On both dates she was provided with bids for additional work, which she was chosen not to do. With respect to the foundation in Member's front porch, she has been advised that the fractures developed because there was no rebar installed when the foundation was constructed. Member's warranty remains in effect. We will continue to honor our warranty. The existing problems cannot be solved without additional work.

Anita S.
11/2012
3.0
foundation repair
  + -1 more
Advanced Foundation did foundation work on our home almost 15 years ago - that work was done satisfactorily from what I can remember. Before putting the house on market in June of 2012 and because of new crack, I called Advanced for inspection to see if work was still stable. I was told it was going to be 6 weeks before they could come inspect even though we had warranty. At this time company could only find partial record that they had done work on our home - thankfully I had all documentation of contract to prove we had warranty and emailed it to them. They then called a couple of weeks later and tried to dispute we had finished paying for job done. When I disagreed, I was told they would research their records, but never called me back - this happened twice. By this time we had contacted foundation company recommended by our realtor, had an inspection and work done in about two and a half weeks time. Thankfully, before the purchase on our home was final, I was finally able to talk to a very gracious supervisor at Foundation who agreed that because of their incomplete records they would honor the warranty which I could at least transfer to the new home owner. Most people I spoke with at Advanced were trying to do the best they could do, but the experience in it's entirety was stressful and frustrating.
Description of Work: No actual services were performed during this recent occurrence.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0


Response from Advanced Foundation Repair
The company records show that full and final payment was not made. Despite this, we agreed to transfer the warranty to help the customer.

Ron G.
11/2012
1.0
foundation repair
  + -1 more
The estimator arrived and seemed knowledgable and interested in proceeding. The repair recommendation and cost proposal was promised in a few days. The recommendation and cost proposal never arrived. After my calling Advanced in hopes of securing their proposal, I was promised again that the proposal would be sent immediately. The company promised twice more but no proposal or explanation was ever received.
Description of Work: Advanced Fdn. Repair Co. made a site survey of my house, taking measurements for the purpose of creating a foundation repair recommendation and cost proposal.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Janis L P.
11/2012
5.0
foundation repair
  + -1 more
Last year the inspector told me everything was within range, but I needed to water every day to keep the foundation from drying out. I did the areas he said to and this year it was fine. He instructed me to keep doing it the same way this year. He was very professional and informative. He was the first foundation inspector (I have had other companies do this in previous years) to actually take time to address what I could do daily to keep repairs from having to be done. This is the company I will call to make any future repairs.
Description of Work: I had this company come to my home and perform an inspection to see if I had foundation problems that needed correcting. They came last year and this was a follow up to be sure nothing had changed.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary D.
10/2012
5.0
foundation repair
  + -1 more
I had 4 estimates for the job. They were not the cheapest, but I felt most confident in them. The work they did turned out great. I would definitely use them again.
Description of Work: Repairs to my foundation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Faye L.
10/2012
1.0
foundation repair
  + -1 more
At the time of the repair, they destroyed the hedge down the entire side of the house and we had low spots that we needed to repair. In 2011 we started to have more cracks in the bricks over one of the piers they had put in. They came out to inspect and convinced us that nothing was happening with the foundation and we should just patch the crack. Summer of 2012, the crack from 2011 opened to about 2 inches The roof is pulling away from the house, there are 2 more cracks in the foundation and several more cracks running up the walls. In the inside, doors don't close, there are 1/4 inch cracks splitting the tiles in the dining room, the crown molding is off in the corners by 1/2 inch and the chair rail by the same amount. Again Advanced Prolift Foundation Repair came out and stated that their piers were performing correctly and didn't make any suggestions as to how to stop or fix the damage. We had an independent engineer come and survey our foundation. We need an additional 11 piers and 5 of the 14 piers placed by Advanced Prolift Foundation Repair need to be adjusted or replaced. We are still getting estimates from other foundation companies, all stating that until they dig up the piers placed by Advanced Prolift Foundation Repair, they will not know if they can adjust them or if they will need to replace them. The bottom line is THEIR WARRANTY IS WORTHLESS. By completing this evaluation, I hope that other families will not use Advanced Prolift Foundation Repair and will therefore avoid the problems we are now facing. I am updating my review to rebutt the Provider Response provided by Advanced Prolift Foundation Repair. They claim that when they came to our home in August 2012 that the home was in good shape. How do they explain all the cracks and damage and the fact that a month later, when an independent engineer came out he saw the need for an additional 11 piers and failure of 5 of their piers for a total of 16? There is no way that a house sustains that much movement in a month. They also claim that they offered to made adjustments to the 5 piers and to install the additional 11 piers at no charge. Advanced Prolift Foundation Repair did call me and they did offer to adjust the 5 piers at no cost. However, nothing was said about the additional 11 piers. I even commented to family and friends that it was strange that they would offer to fix the piers already installed by didn't mention the additional work. I am glad that I did not have them do any more work for me. Instead, I hired Fox Foundation Repair. They drilled 12 feet to bedrock before installing piers. They had to replace the 5 piers installed by Advanced Prolift Foundation Repair, which were not even close to 12 feet deep. I know other people who had their foundation repaired by Advanced Prolift Foundation Repair in 2002 and 2003. Within the past year, both the person who recommended Advanced Prolift Foundation Repair to me and the person who made the recommendation to them have had problems with their foundations. For these people, Advanced Prolift Foundation Repair denied any problems existed and did not provide warranty service. Both of these people have also had their foundations repaired by companies other than Advanced Prolift Foundation Repair. My advice to anyone needing foundation repair work. Hire an independent engineer to do the evaluation and make recommenations. He has no vested interest. Then get quotes from foundation repair companies and see if they can fix it per the recommendations from the independent engineer. DO NOT hire Advanced Prolift Foundation Repair. *Update 04/22/2013* I am providing another review since, after I provided a negative review of Advanced Prolift Foundation Repair, LL on October 19, 2012, they were able to provide a comment to my negative review and I am unable to rebutt their comment. They claim that when they came to our home in August 2012 that the home was in good shape. How do they explain all the cracks and damage and the fact that a month later, when an independent engineer came out he saw the need for an additional 11 piers and failure of 5 of their piers for a total of 16? There is no way that a house sustains that much movement in a month. They also claim that they offered to made adjustments to the 5 piers and to install the additional 11 pilings at no charge. Advanced Prolift Foundation Repair did call me and they did offer to adjust the 5 piers at no cost. However, nothing was said about the additional 11 pilings. I even commented to family and friends that it was strange that they would offer to fix the piers already installed by didn't mention the additional work.I am glad that I did not have them do any more work for me. Instead, I hired Fox Foundation Repair. They drilled 12 feet to bedrock and installed cement piers. They had to replace the 5 piers installed by Advanced Prolift Foundation Repair. Those piers were only 5 - 7 feet deep.
Description of Work: On the recommendation of a friend, we used Advanced Prolift Foundation Repair to fix our foundation in 2003. They placed 14 piers

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,800

Response from Advanced Foundation Repair
We revisited the home in August 2012 and took an elevation survey. The house was in good shape. After the member gave us the results of her engineering inspection, we offered to make the adjustments recommended by her engineer and to install the 11 additional pilings at no charge. She rejected our offer.

Tim F.
10/2012
4.0
foundation repair
  + -1 more
Bryce showed up on time on the day scheduled for the estimate. He did a thorough job and expained the process and the differences in the types of piers including why one would work better that the others for the type of soil we have in Flower Mound. They had a backlog of around 6 weeks to get a crew in to do the work. The crew showed up on time but I was a bit dissapointed that no one on the crew spoke English. Bryce had suggested that it would be better to cut the hole in the concrete inside the garage so there wouldn't be a concrete patch visibile as you came up to the front door. I thought this made great sense but unfortunately, the crew cut the hole outside the garage. This also meant that they had to cut a piece of sprinkler pipe that went under the driveway. The job took most of the day and was done around 4:00. I'm not sure what was checked or verified as we couldn't communicate with the crew. The next day, I noticed that water was gushing up from underneath the driveway. I called Advanced and they arranged for someone to come back out and redo the work on the sprinkler pipe under the driveway. This meant that they had to jackhammer out the concrete again. They arrived that same morning but never knocked on the door or asked to run the sprkinker to see where the problem was and they left without letting us know they were done. I ran the sprinkler and found that they still had not fixed the leak. I called again and Christian came out the next morning to see what had happened. He agreed to have a sprinkler company come out and fix the problem. Jesse's Sprinkler Repair came out the next day and said they would have to run a new pipe under the driveway. To do this, they would also have to remove a couple of bushes. They were able to pull the bushes, install the new pipe and clean up (including a great job of replanting the bushes) in less than 3 hours. If you ever need sprinkler work, I would highly recommend Jesse Muniz - 214-243-0387. Very nice fellow do deal with. Overall, the work got done and the house is level. They could really help themselves by having someone on each crew that speaks English to review the work that is being done before they start and follow-up when the job is done. We had issues with the sprinkler line but Advanced took responsibility and got it fixed.
Description of Work: Our garage (and room above) is in the front of our house and and was dropping compared to the rest of the house. We had 6 steel piers installed - 4 along the front and one on each side including one that went underneath the driveway. Total cost was $3500. We had two other foundation companies come out to give us quotes. One other was less expensive ($2750 for 7 concrete piers) but the idea of using the deeper reaching steel piersand placing one under the driveway seemed worth the extra $750. (the other company quoted $3000 to use steel piers)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Ann F.
04/2012
5.0
foundation repair
  + -1 more
Mr. Adams arrived on time and conducted a thorough and professional inspection of the interior after viewing the exterior areas I pointed out to him. This company had done foundation work for the former owners and installed piers at the rear of the house. The former owners had neglected to transfer the warranty, which would have cost only $10, so I anticipated all further work would be my full financial responsibility. With a heavy heart, I awaited the results of the inspection. When he was finished, Mr. Adams assured me that the cracks in the bricks were only "cosmetic"; the house had not shifted and was still as level as when they did the original work. I was so relieved and grateful that the house was sound, and that Advanced Foundation Repair was a company whose honesty and integrity I could trust. If any further work is required in the future, I will be sure to call them. Mr. Adams told me I would receive a report within 2 weeks with a few recommendations regarding the sticking back door and simple repair to the bricks. I appreciate very much the reassurance that I do not have to have major foundation repair done.
Description of Work: This was an inspection for possible foundation problems after my having seen cracks in bricks at one corner of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA N.
02/2012
5.0
foundation repair
  + -1 more
The representative who came out recommend a company to go the work, that company came out and did the work and it only lasted for 6 weeks, so Fred the co-ower of Advanced Foundation came out and saw that the problem got fixed at his expense. They really went above and beyond.
Description of Work: I hired them to fix a floor that was pulling away from my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane S.
12/2011
5.0
foundation repair
  + -1 more
The engineer who came out was excellent, detail-oriented and concise. Because we had had a bore drilled about 150' due west of this home that showed only light clay and sandy soil to 27', the engineer recommended the stainless steel piers. A big downside was how long we had to wait to get the job done. The estimate took several weeks to schedule and finally happened 9/13. The actual job was performed on 11/17 and 18. The crew came out and started work digging holes and installing concrete pilings which was not what we had purchased. By the time I got out there, they had 7 or 8 piers completed with ranges of 8'1" to 13' the foreman said went to bedrock. I knew that could not be correct AND noted they were using the cheaper cement piers than the ones we had paid for. I explained the problem to the on-site manager and after checking with the office, he told his workmen they would have to pull everything out and start over. He left to go pick up the proper material. In the end, it took 2 complete flatbeds of steel piers - from 31' to 41' down to hit bedrock. They did "drop" the house once - scary - which broke some statuary but in the end, they did a good job. The foreman said they were told this could be done in one day - but because as I stated above, they were using inferior material that they had to take out, it took 2 full days and they were still there after dark the second day. Overall, we are very satisfied with the work they did. My parents are in their 90's and very hard of hearing and would not have known that the materials were not what they had paid for. I believe this was an honest error rather then a company taking advantage of an elderly couple but it needs to be mentioned.
Description of Work: Install steel piers and stabilize and level foundation of lakefront home built in 1991.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,675

Larry K.
09/2011
4.0
foundation repair
  + -1 more
I called Advance Foundation Repair on Friday 9 Sept 2011 to make an appointment to obtain an estimate for repairing my oundation. I got a recording saying they werent in the office even though it was during normal working hours according to the recording. I left my name and telephone nr so they could contact me along with my email address. I received an email the same day from Lyndra Ford thanking me for contacting Advanced Foundation and she requested some addditional information. I immediately replied giving her the requested information. Today is Friday 30 Sept 2011 and I have not heard from Advance Foundation Repair since. On Octorber 4 I received an E-mail from Frederick Marshall general partner of Advance Foundation Repair apologizing to me for not responding to my request for an estimate. He explained why and what happened that caused this oversight. I believe the apology was sincere and based on the reasons given for the oversight I have changed my raitngs from a F to a B.
Description of Work: No sevices were performed.

Rating CategoryRating out of 5
responsiveness
4.0


John T.
09/2011
1.0
foundation repair
  + -1 more
In Jan., 2009 I called the foundation company, Advance Foundation Repair, LLC, to inquire about the transferable warranty and to ask if there was anything I needed to do. They told me I was too late....the warranty had to be transferred within 90 days of the title transfer of the house! I told them that I was unaware of this requirement and then I asked the purpose of this condition and/or the relevancy of this condition to their warranty, i.e. what difference did it make who was occupying the house as long as it was being used as a residence. Advance Foundation Repair refused to offer an explanation. I then asked for a copy of their contract with the previous owner. I received a copy by email in Jan, 2009 and noted the 90 day transfer requirement. Advance Foundation Repair installed 10 pilings all in the south side of my house in 2004 at a cost of $4,200 (see copy of work performed). I contacted Advance Foundation Repair recently again about the warranty and they offered to reinstate it for a $250 inspection fee an additional $500 fee for them. I objected to paying something for which I should have been charged $10. Once again I asked for an explanation of the 90 day reporting requirement but none was given. I then asked Advance to agree to binding arbitration with the Better Business Bureau but Advance refused. They claimed that their contract was with the previous owner and that they felt no obligation to arbitrate the issue with me even though I am the damaged party. I reported the matter to the Better Business Bureau to see if I could find another remedy and they made some suggestions but told me they were not able to help because Advance Foundation Repair is not an accredited member of the BBB. I also checked with the Dallas Foundation Repair Association and found that Advance Foundation Repair’s 90 day warranty transfer reporting requirement is not used by some other foundation repair companies and they could not offer an explanation about the need for this requirement. Finally I verified with a few other foundation repair companies that they did not have this requirement in their contract. Advance Foundation Repair’s add on KRLD radio emphasizes the “Lifetime” nature of their services and the transferability of their warranty. They do not include any conditions that state the transfer must be done within 90 days of the sale of a property. The add also states that their repair service is “designed to last a life time.” In my opinion this borders on fraud and is misleading. If they want to insert a condition such as an unexplainable 90 day reporting requirement, then they should at least state that their warranty is subject to this condition. Furthermore, the nature of the sale of a house makes complying to their unpublicized and unexplainable warranty transfer requirement makes the transfer unlikely, i.e. an owner usually has an agent and the buyer usually has a different agent. Are all these parties going to pass on information about an arbitrary warranty transfer requirement which the contractor imposes but refuses to explain? Probably not. Advance does poor quality work as evidenced by the multiple cracks in the walls of my house after only 7 years of the foundation being repaired and which supposedly was designed to prevent such occurrences. To date I have 5 cracks in walls on the south side of my house which is where Advance supposedly put the 10 pilings. I invested a little less than $300,000 in my house with the belief that the foundation had been repaired in a professional manner and that the foundation company would stand behind their work. Obviously I was mislead. In closing I would like to say that Advance Foundation Repairs is not a responsible company. An ethical company would be concerned that their work did not meet professional standards. Advance Foundation Repair is not concerned about the quality of their work and chooses to avoid their professional responsibility.
Description of Work: I bought my home in March, 2008. The house was constructed in 1995 and the seller was the original owner. The previous owner stated on the sellers disclosure that foundation repair had been performed on the house in 2004 and that the lifetime warranty was transferable. No conditions or requirements were stated on the disclosure document.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Advanced Foundation Repair
Member acknowledges that he was told that he had received a transferable warranty, and that he made no efforts to determine what was required to transfer the warranty. As the direct result of his negligence, the warranty expired. Despite Member's failure to fulfill his contractual obligations, Advanced offered to sell Member a new warranty. He declined. Member is attempting to acquire a warranty after allowing his warranty to expired and after damaged has occurred. This is the same as trying to buy retroactive insurance to cover a new claim. We are very committed to meeting our customers need. The requirements concerning the warranty transfer are in 12 point bold red type on the front page of a 2 page contract. Member was offered a new warranty, which he declined to purchase.

Allison K.
07/2011
5.0
foundation repair
  + -1 more
Bob Snyder is awesome! Advanced Foundation Repair is one of the most honest foundation companies out there. This is the 2nd time I have had him look at one of my homes. Both times he was very courteous and professional. In my current home we are getting ready to replace all the windows. Since I noticed some cracks in the ceiling and drywall we figured it was best to make sure there wasn't any issue with the foundation before doing so. Bob came out, made all the necessary measurements and let me know my foundation was fine. It was an added bonus that he did not charge me since there was no work to be done. I would have gladly paid for this peace of mind and would have definitely used them to do any repair work that might have been necessary.
Description of Work: Bob Snyder from Advanced Foundation Repair came out and measured my whole house to check for shifting in the foundation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David S.
07/2011
5.0
foundation repair
  + -1 more
These folks were prompt and exceeded my expectations across the board! The Engineer did a thorough evaluation of the problem and gave me the information and options to let me make a sensable decision. The inatallation crew showed up on time and did everything that was promised despite record breaking heat at 107 Deg F!! They never complained or slacked off! they paid attention to what they were doing and the job looks great!
Description of Work: Detailed evaluation of my foundation by a registered Professional Engineer with substancial experience. Site preparation. Excavation and installation of five steel pilings in one day. Site clean up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,362

JENNIFER C.
07/2011
4.0
foundation repair
  + -1 more
UPDATE: 08/12/2011 - I checked this company (again) on the BBB website today and this is what I found, as of August 12, 2011. This company can be found in the BBB website under "Advanced Foundation Repair" with an address of 5601 W. Jefferson Blvd., Dallas, TX 75211-3861, and phone numbers 214-333-0003 or 800-405-8880, and indicates this business is not BBB Accredited. The BBB report indicates this location as Advanced Foundation Repair's "Headquarters" with (5) locations in Texas (2 in Converse, 1 in Corpus Christi, 1 in Dallas, and 1 in Waco). Of these 5 locations, it indicates that only 2 are BBB Accredited (1 in Converse and 1 in Waco). The remaining three locations, including the one in Dallas, are listed as "Not BBB Accredited". It does indicate an A+ rating under their Headquarters, so I'm assuming that's an average for the two locations that are accredited by BBB. (You would need to contact BBB to inquire further about this rating.) Under the "Customer Complaints Summary" for this company it states " 19 complaints closed with BBB in last 3 years / 4 closed in last 12 months. Of these 19 complaints, 10 were related to Guarentee/Warrenty Issues and 9 were related to Problems with Product/Service. It breaks down the complaints as follows: (Again, these complaints could possibly be a result from all their locations, but I'm not sure - you would need to contact BBB to inquire further.) 8 (5 for Guarentee/Warrenty Issues and 3 for Problems with Product/Service) - were resolved with BBB assistance; 4 (3 for GuarenteeWarrenty Issues and 1 for Problems with Product/Servcie) - customer not satisfied with business response - BBB did not find business made good faith effort to resolve complaint); 7 (1 Guarentee/Warrenty Issue and 4 for Problems with Product/Service) - BBB found business made good faith effort to resolve complaint but customer was not satisfied with business response. UPDATE: 07/19/2011 - After entering my original report on Angie's list, and receiving a call from this company regarding my comments on Angie's List, we received a written estimate of the inspection they had performed on our home. Afterwards, we have received yet another call regarding my comments on Angies list. Therefore, I am updating my comment, and the grade for responsiveness for this company. However, this was not our main concern with this company. They may infact do very good work. If we did need piers, they would have been correct in their advise to install piers all around the house, and their price seemed to be fair for the installation of 13 piers, in comparison with an estimate we previously received from another company. However, the reason why we chose not to hire them was because of the numerous complaints for "Failure to honor service under the terms of warrenties" found on their Better Business Bureau (BBB) report. This was our main concern with this company. And, like I said below in my orignal comment, as it turned out, we don't need the piers at this time. But, if we do need to have piers installed in the future, we will be sure to check the references and BBB ratings/complaint history of the company , and have an Attorney review the company's warranty for us. ***************************************************************************************************************************************** ORIGINAL REPORT: The Structual Engineer for this company arrived promptly. He performed a thorough inspection of the interior and exterior structure of our home, provided a "verbal" assessement, and answered all our questions. We were told that we would receive the report in the mail. It's been almost three weeks now, and no report has been received from this company. Based on the the results of the insprection of our home, the Engineer recommended we have 13 piers installed to cover the entire foundation (with the exception of the middle part) of our home, at a total cost of $6,700. He admitted that the foundation has suffered "minimal" damage, but recommended the piers be installed to help correct the damage. He informed us that his company provides a transferable Lifetime Warranty on the work they perform. I asked him more questions about the warranty and what it would cover. He admitted that if any adjustments were needed in the future, they would come out and adjust the piers for free, as agreed under the warranty. (with the exception to any damage in the center of the home, as no pier would be placed there.) We were planning on hiring this company to do the work, when I just remembered that I forgot to check their BBB rating, as suggested on Angie's List (to always do our homework). What I found was very disturbing. There are numerious complaints against this company for "Failure to honor service under the terms of warranties". This information was helpful in making my decision in not hiring this company. We then hired an "Independent" Structural Engineer (after checking references, licensure, and BBB rating) to perform an evaluation of our foundation. The Engineer advised us that Piers are not recommended for our home, as the sloping is so very minimal. We removed trees that were very close to our foundation. The Engineer gave us watering instructions and advised he will come back out (for free) in 6 months to re-evaluate our home. So, he saved us $6,700. And, provided us with a detailed written report within a week of his inspection.
Description of Work: Evaluation of the foundation of our home. We had some cracks in the wallboards throughout our home due to settling.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
5.0


Response from Advanced Foundation Repair
We would like to respond to the member's report. First, we take pride in customer service and apologize for any delay or miscommunication regarding her paperwork. We would also like to address the member's comments about the Better Business Bureau. We currently have an A+ rating with the BBB. In the last three years we only have 4 complaints that are listed as, “The customer is not satisfied with the business’s response.” Out of the 4, 1 has been resolved with the customer, but he has been out of the country and has not notified the BBB that he is satisfied. Two, are listed as warranty complaints, but the area of the home in question has not been worked on by Advanced. The last complaint is an issue with a warranty that was not transferred by the new owner properly and has lapsed. We take pride in having exceptional customer service and make every effort to address any concerns our customers may have.

Vera D.
01/2011
5.0
foundation repair
  + -1 more
Myron Hanson, the estimator, was wonderful. He answered all my questions, took his time, no high pressure, really felt Advanced would do the best job after speaking with Mr Hanson. I had interviewed 6 different companies. On the day of the job, on time, Javier, the Team Leader, reviewed the entire job prior to starting to make sure I understood everything. Throughout the day, he continually updated me on what he was doing. Advanced, I hope you know what a "Jem" you have in Javier! The job was scheduled to start on the 17th, was supposed to be a 2 day job, but had to reschedule for the next day. To make up for that, they sent extra men so that it was completed in one day!! The only negative I had was with the plumber that was sent out to inspect the job after completion. I had a water leak that was not reported to me, I discovered the problem by seeing water leaking into my front yard and to the street. Of course, this happened on the week end, tried to reach the plumber's emergency number but no answer, so I had several days of wasted water. On monday morning, I talked to the secretary at the plumbing company, asking for a report of the inspection findings, was promised that I would have it within minutes via e-mail. 5 1/2 hours later I still had nothing so I contacted Larisa Pope, at Advanced, about the problem with the plumber. She immediately took care of it, contacting the plumbers, getting me a report and a phone call from them, explaining what had happened. I'm still not happy with them! We can all expect that problems might occur with any type of job, what is important is how Advanced took care of it. I'm not happy that I had a leak but Larisa made the best out of a bad situation. That plumber wanted to come back out to retest, then fix the leak but I did not want to have anything to do with that company. Since this was something that I would have to pay for myself, I chose my own plumber through Angie's List. Excellent results!! I gave Advanced an overall of "A " even though I encountered this awful plumbing problem for the way it was handled. They had their money, they didn't have to do this! Thanks Larisa Pope.
Description of Work: Installed 11 pilings for foundation repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,450

Sally S.
12/2010
5.0
foundation repair
  + -1 more
They came to the house at 9:30am, the time of the appointment, and introduced himself and the company he represent, then ask me to show him the problems areas, after showing he started his measuring from outside then inside. He came in after his precise measurements and showed me were the problems where and how they would go about to fix the issue and what material they would use.
Description of Work: They were on time for the appointment, precise in there measuring of my foundation. Answered all my questions, and gave a good report.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Ben K.
11/2010
5.0
foundation repair
  + -1 more
They were professional and knew what they were doing. They gave me a good quote, probably a bit higher. It was a bit difficult getting a hold of him after wards.
Description of Work: Advanced Foundation Repair, LLP gave me a quote to repair the foundation in my house in July.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Suellen W.
08/2010
5.0
foundation repair
  + -1 more
From the beginning I experienced nothing less then excellent customer service. They sent me an informational DVD before my estimator came out so I had a better grasp on what to expect. The estimator was very kind and informative. He even gave us some great watering tips.
Description of Work: Advanced came out and performed a free estimate. They determined my house was fine and I did not need foundation repair at this time. I really appreciate such honesty!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SHERI P.
06/2010
5.0
foundation repair
  + -1 more
I thought they did a good job. They were good at what they did. They were above and beyond. The quality of work was good. They were quick to come out and were very responsive. The salesmen were very responsive. If I had not been satisfied with them, I would definitely remember that. I would use him again in the future if I needed foundation work done.
Description of Work: Advanced Foundation Repair did some foundation work for us in 2006.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen H.
05/2010
5.0
mudjacking, foundation repair
  + 0 more
They were not the cheapest but I really felt like they took their time. The engineer they sent was very thorough. They did a really nice job. Their work is warrantied so if anything goes wrong I won't have to pay for it.
Description of Work: They installed piers around the perimeter of my house. It's a small house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Contact information

5601 W Jefferson Blvd, Dallas, TX 75211

http://www.foundationrepairs.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Foundation Repair,
Concrete Leveling,
Home Warranties,
Plumbing,
Drain Pipe Installation,
Wells and Pumps

FAQ

Advanced Foundation Repair is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Advanced Foundation Repair accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Advanced Foundation Repair offers free project estimates.
No, Advanced Foundation Repair does not offer eco-friendly accreditations.
No, Advanced Foundation Repair does not offer a senior discount.
No, Advanced Foundation Repair does not offer emergency services.
Yes, Advanced Foundation Repair offers warranties.
Advanced Foundation Repair offers the following services: We offer slab foundation repair, pier and beam repair, foundation drainage systems, root barriers, foundation stabilization, tunneling, french drains, building & house leveling and foundation irrigation. Our work comes with a lifetime transferable warranty that is backed by the Texas Foundation Warranty Trust Foundation - Free Foundation Repair Estimates - Foundation Drainage Systems
We do not offer mud jacking.

Contact information

5601 W Jefferson Blvd, Dallas, TX 75211

http://www.foundationrepairs.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed