Advanced Foundation Repair

Advanced Foundation Repair provided repairs to a home that I recently purchased and I couldn't be more pleased. They were extremely courteous and professional throughout the warranty transfer process! I hope I won't need them to come back any time soon, but if I do, I won't hesitate to call them.

Great service from start to finish. Very responsive to requests and concerns. Delivered as promised to leave property the way hey found it including sprinkler repair and landscaping

I used Advanced 15 years ago for one part of the house and they did a great job. Never had to call them out. I found a new crack in the foundation. They were quick to respond, measured the entire house, and provided a cost estimate on the spot. They were very knowlegable. The work was on time and professionally done. They came in worked, put everything back and you never knew anything was done other than the crack was gone and foundation fixed. Great job at a great price.

Advance Foundation Repair showed up on time and quickly started the repair. The repair was completed in the estimated time. Holes were filled and extra dirt was removed.

This company has a lot of integrity. I'm sick with cancer and did not need that added stress. They completely eases the stress by standing behind someone else's mistake and do the right thing. Instead of making a federal case out of it they made a call and honored the warranty transfer. I can't say enough good things about this company there just isn't enough room.

It went great they honored the certificate excepted the transfer even though it is lapsed. The Lord intervened for me and with Mr. Marshall's help I am a happy customer.

No issues so far. We still had carpet in our house and was in the middle of a remodel and just now installing wood floors and tile in the bathrooms.

It was as good an experience as paying to have your house leveled can be.

It went very well. The foreman kept me informed on what they were doing. Communication was good. He was very nice. He showed up exactly when he said he would. Was courteous and conscientious.

Excellent, Betrice was very helpful in helping us find the information we needed. The company did a good job and was very quick in responding to our needs and concerns.

It went great the title company. Gave the warranty papers to the wrong person and they were not supposed to have them.and I explain this to the staff.and the CEO reviewed our case and is honoring the transfer.even though it is pas the 30 days.we are so happy.willie and Milamin Campbell

Although I was outside of the warranty transfer period the transfer was granted. This tells me that they confidently stand behind their work. No problems, completed all online and over the phone.

Outstanding customer service. Integrity was important to us and Advanced Prolift Foundation Repair delivered. Repaired our home and provided peace of mind with engineers report.

The professionals at Advanced Prolift Foundation Repair are courteous, responsive, and eager to help. I felt that integrity was very important to their employees and I would highly recommend anyone contacting them for their foundation needs.

Paid $250 for transfer of title and awaiting response for completion

It was smooth transition between Advanced foundation. I am really happy with them.

I used Advanced Foundation Repair several years ago to repair my foundation. Overall they did a good job and I was satisfied. Over the last several years I have asked them to come out twice under the "Lifetime Transferable Warranty" to check the house since cracks had appeared again. They did this without problem or cost. Typically they would inform me their piers are fine and I need to cut down trees etc. This year I was informed I would have to pay them to come out and check their piers. I believe this is just a cost of them doing business and it diminishes the benefit of a "Lifetime Transferable Warranty". I have checked with other companies and the ones I spoke with do not charge to come back out to confirm if new issues are related to their previous work. I will not be using or referring Advanced to anyone and recommend you consider how valuable their Lifetime Transferable Warranty really is. I believe they use to be a good company but have gone downhill over the years.

Very professional and efficient. The crew did the work in just a few hours and cleaned up to where it looked like they were never there. We were very pleased and impressed.

Advanced Foundation Repair was recommended to me by several Home Builders and Concrete Contractors. They evaluated my Engineering Report and came up with a plan to perform most of the recommendations. Scheduling was about 2 weeks out. This was a 3 Day Project, 1 for Pilings and 2 for Root Barriers. They were on time and efficient. Lawn was chopped up to dig for installation of Root Barriers. They packed the grass back down upon completion and extra hand watering was necessary to bring it back. Did lose a couple of bushes due to Pilings, this is to be expected. I am pleased with the work and will be recommending Advanced to my old neighbors in Richardson!

The initial sales pitch and promises were great. The actual foundation work went pretty well. However, at the end the final leveling process was performed with a bubble level on the carpet and tile floor. They seemed to be in a great hurry to finish by a certain time. We have since contacted them to have service warranty work done. At the "sales pitch" they informed that they would perform all warranty work free of charge, bring us extra dirt when it settled. Now, that we need dirt, they don't provide that and in order to have them look at the cement patches that need repair and are lifting, they can't schedule us until the middle of December and will charge a $75 service fee. In fact, I received a letter in the mail today, stating, and I quote, "at the time of your appointment a warranty service fee of $75 will be due...if you do not pay the service fee the technician will not perform the inspection". What kind of company sends out a demand payment letter for warranty work. I would not recommend this company to anyone for foundation work. Just hoping they stand behind the work that is already done. Update as of last service - 3/28/15 Here is the time line of the repairs that were done. 10/29/14 - requested repair work 12/10/14 - technician came to survey and evaluate repair requests 1/2/15 - received letter from Advanced stating they would take care of repairing patches, although not covered under warranty 2/18/15 - called to schedule repair - left message - no return call 2/19/15 - called to schedule repair - left message - no return call 3/6/15 - called to schedule repair - Person that I spoke with stated they had been busy but she would get repairs scheduled 3/28/15 - repair to patch made - It was found the original patch that was installed did not have the proper rebar installed and had lifted. The workers removed old patch and replaced with rebar and a bag of sack-crete. Seems to be holding for now. My concern is that the other patches most likely do not have the rebar either, but time will tell. Although patches were a problem, the house is still level according to the technician's survey.

I received a two other estimates for this job. I chose Advanced based on two friends I had known who had used their services and they were pleased with them. Their diagnostic program was very accurate. They did the work they needed to do. They were completed in about three days and cleaned up well. Their politeness and customer sensitivity was outstanding. They worked hard to keep the disruption to the house very minimal. I was impressed at their process and how careful they were in avoiding any unnecessary damage to my property. It has been almost ten years now and the foundation is still in great shape. They did an excellent job!

I first had Advanced Foundation Repair looked at my house about 7 years ago. Over the last 7 years, the company checked my house 4 more times without charge. They told me that the large oak tree in my front yard was causing settlement. My kid liked the tree very much so that I decided to keep the tree. The Advanced Foundation repair built me a watering system to offset the affect of the tree several years ago. Along the tree grew bigger, the front of my house settled about 3 inches, and the watering could not reverse the settlement any more. The company came back last December and lifted my house. They were fast, clean, friendly, and careful. On top of all the job they removed the oak tree at no charge. Now the house is very good after 8 months. They do have life time warranty. Superb job.

House was restored to original position and crack in sheetrock was restored to proper position. However, the sewer line was broken and launched me into a MAJOR replacement of the sewer line. A minor foundation repair caused a gigantic sewer replacement to the tune of $23,000 for correction. The sewer comment is FYI and the foundation co. cautions that this may happen if the home has cast iron sewer lines. Homeowner agrees that landscape and irrigation lines that are damaged or lost are at homeowners expense, but company could be a bit more cautious in repairing the line and caring for landscape. In my case the irrigation line was severed, company attempted repair but the job was botched and I had to pay my irrigation contractor to locate and repair a leak that caused significant erosion. If you can repair the cut, you should be able to repair it properly and a test should be run to insure no leaks.

The initial installation went well. However our ceramic floor tile popped up from the floor during December's cold weather. We have no idea why that happened. We called Advanced Foundation Repair on December 26, 2013 and requested an inspection of their work (lifetime guarantee). They stated that they could not come out until Jan. 31st and they would charge us $75 to inspect their work. The serviceman showed up on Jan.30th and demanded the $75 before he would inspect the foundation. This seems like a money scheme business, not a service business dedicated to providing decent foundation service.

Let me begin by saying - to save you time and money reading this review - that I DO NOT recommend this company for your foundation repairs. My only reason for using this company is because they had done the original foundation repair nine years ago and they require you to use their services for any additional work or their warranty is voided. Thus, I wanted to ensure their warranty would remain in effect for any future repairs or new owners of our home. If it had not been for that unique situation, I would never have used this company based on my relationship with them for the past nine years. Overall, our 3200 sq ft, two-story, 3-car garage home now has approximately 35 concrete pilings total installed by Advanced Foundation Repair (AFR). Nine years ago the majority of the pilings were placed by the previous owner, mostly around the exterior walls of the home and garage, and we were told by the realtor "the home's foundation had been repaired." A year or two after purchase of the home we began to notice movement again with all the issues you incur with an unstable foundation. Several frustrating calls and visits from AFR over the years have resulted in them always having an excuse for the movement that is NOT related to the foundation or their repairs. Mostly we were just told to water more.... After nine long years of trying to work with this company, they finally agreed that additional pilings were needed, as our living room/dining room (the core area of the home downstairs and overall support for the entire home) had sunk three inches! It was obvious many years ago that we needed additional work and that our initial pilings also needed some adjustments, but this company will put you off with their excuses until your home needs major repairs and they can charge you more $$$$. Things I do not like and don't respect about this company: 1) They are not affiliated with the Dallas BBB. 2) Warranty. Though it is a lifetime transferrable warranty (as they advertise), there is only a 30 DAY window after the closing date for the new owners to transfer the warranty into their name and there is a charge of $100 for this service. If you do not comply with the 30-day window, the warranty is void. This I do not understand.... this is a lifetime warranty for the structure of the home (not its owners) and it should not matter who now owns the property. If this company's workmanship is worth being warranted, then I would think a company would be reputable enough to honor it no matter what. Check this out with other foundation repair companies before you committing to a contract, as I have read this is not a requirement with most. The 30-day issue makes me think the company is hoping to easily void the warranty with new owners who are not well-informed by their real estate agent of the urgency to comply. This is shameful. 2) The salesmen promise you one thing, yet the work crew deliver another. Foremen do not speak English and have trouble reading the engineer's plan. It is unacceptable to have a foreman in charge of a job that cannot communicate with the client and ensure the job is done to specs. I felt very uncomfortable turning over my money and keys to our home to someone I could not discuss my questions, concerns and desires regarding the job itself and how to lock up my house after hours. Because of the language barrier and no assistance readily available via phone, mistakes are made. I have contracted two jobs with AFR in the past. One for a simple surface drain to be installed and our most recent foundation repairs (which was a combination of new pilings being added and older ones (installed previously by AFR) being adjusted. There was an issue with the surface drain, in that the workmen dug a 20 ft trench the wrong way and had to start over once I called the office and had a representative of the company visit the site. This was all due to foreman being unable to read the plans and I could not communicate directly with him. Had the same issue with the foundation repair; foreman spoke very limited English and we were unable to discuss anything other than the payment (which was him pointing to our contract outlining the payment due) and to look at the engineer's diagram with him with a lot of head-nodding and pointing by the foreman of where our new pilings would be installed. We attempted to explain that we did not want our carpet moved from the living room (it had been rolled up tightly by the carpet installer and he preferred they just roll it out of the way as needed so not to wrinkle the berber) and our concern for the front entry tile, which is an expensive Italian tile and how they would protect it. However, the carpet was moved into the kitchen, doubling it over onto itself and our tile was unprotected and now missing 1/3 surface area of grout that we must repair. Luckily, no tiles were broken. 3) This company does not prepare you (at all) for the scope of the job. No one called me prior to the start date of the job. I had to call to inquire about the fact that it was due to rain on our start date. It was then we were told they don't work on rain days. This made scheduling time off from work, hotel stays, and boarding for our pets difficult. If we had known this ahead of time, we could have explained this to all parties involved earlier (instead of last minute) so everyone was prepared to be flexible - especially our employer. This caused a lot of unnecessary stress and many phone calls to AFR, since we did not know the process, what to do, or how the rain would impact completion of our job. It was also not explained to us that their plumber, who must in come after the job is complete, is to be scheduled by us and you are not provided with their name/number unless you ask. Since we found this out at the end of the job, it held up getting the plumber out here in a timely manner and re-fitting of our carpet. All this would have been no issue, expect you are returning to a home that is filthy and hard to live in with bare concrete floors, dirt and concrete dust on every surface in your home, and waiting for the carpet to be re-fitted after the plumber's inspection. Very, very stressful.... and did not have to be this way if only you were walked thru the scope of the job and knew the necessary steps to take. 4) Workmanship is sloppy. Carpet removed from the living room without discussing with us first, even after we asked them not to (foreman had our phone number); entry way tile not protected and now damaged; pass-thru openings to other areas of the home not covered with plastic to keep dust and dirt in the work areas (which was promised by our salesman); outdoor furniture (which we had moved out of the way based on the engineer's diagram for piling placement) was stacked into a pile by workmen with legs pressing into the cushions with no regard to avoid damage; and a three-foot pile of dirt left inside our home in our master bathroom - just off our master bedroom - (which stank), instead of it being taken outside (during the job process) as we were told by the salesman. That smell still lingers in our home...... 5) Ethics. This company has none. They are difficult at best to communicate with and have every reason in the book as to why additional movement in your home is not related to their work. Their motto is "Just water more...." I could go on & on..... but for those who have made it thus far, I'm sure you now realize you need to pick another company. I feel sorry for those of us who are stuck with AFR based on another owner's use of their services, just in hopes of keeping their so called warranty intact. And...... after all this, my front door still sticks. The ONE thing I looked forward to was a front door that opened smoothly and locked easily. I'm now hoping replacement of the door and door frame will resolve this issue, but I'm not holding my breath.