We are a locally owned franchise of Ace Handyman Services. (formerly Handyman Matters) We do repairs and remodeling work on residential and commercial properties. Our company prides itself on our happy customers. All of our team are employees of the company and we are licensed, bonded, and insured.
It took several calls to get on the schedule for an estimate. We played a little bit of phone tag, but I had to be persistent and had to remind the receptionist/scheduler to call me back. I did finally get someone out to do an estimate for me. He promised the estimate would be delivered within a week. That deadline passed over two weeks ago, and no communication or estimate. I'm done.
Description of Work: Small repairs around the house, plus trouble shoot leak on balcony and seal tiles.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
4.0
Response from Ace Handyman Services Dallas
We appreciate the feedback. It is apparent we failed in our communication with this potential customer.
Terry B.
09/2017
5.0
electrician, handyman service
+ 0 more
It went fine. The job took all of 10 min (or less) to do. But I was in a bind and I needed it done. If I had a ladder that would work, I could have done it myself. I knew the minimum charge was 1 hour. I appreciated that the technician asked if I needed any other work done, so he changed to light bulbs. Very professional.
I couldn't be happier with the quality of their work or serve. I've already called to schedule more work. It's great to be able to schedule everything through one service.
Description of Work: Removed ventahood, patched ceiling, added new light fixture, moved light switch, and painted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Cynthia R.
08/2017
5.0
handyman service, woodworking, custom cabinets
+ 1 more
Very well. Excellent! Would hire again
Description of Work: Kitchen cabinet modification
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Susan P.
08/2017
5.0
electrician, handyman service, lighting, locksmith, woodworking, house painters, doors
+ 5 more
Brandon and Allen are efficient and professional. I had a checklist of 10 or so items and they got all items done on budget and on time. I have a condo in University Park but live in Reno. It's really great to be able to rely on someone who picks up their phone when called, follows through, and gets the job done without feeling like I need to be there or have to make repeated attempts to communicate. My tenants are both female in their early twenties and both felt very comfortable with both Brandon and Allen. I expect to use them for years to come.
Description of Work: General household maintenance including installing electronic deadbold, LED lighting, refurbish front door, remove built-in appliance, fabricate and install molding.
This is the second time I have used Handyman Matter and Brandon in particular, and highly recommend!!!!!
Description of Work: Brandon did a punch list of items for me, including repairing a kitchen sink leak, replacing the broiler coil in my oven, replacing three door locks, and a few other minor things.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
cheryle H.
08/2017
5.0
drywall, handyman service, woodworking, doors
+ 2 more
Very pleased with the work. Allen was right on time, He was very professional. He called me to let me know what he found and how he propose to fix it.
Description of Work: Fixed the woodwork in my home. Had to go to the attic on a hot summer day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Douglas S.
08/2017
5.0
handyman service, roofing, ceiling fans, doors
+ 2 more
Fantastic. I can't say enough good things. When I called in the person answering the phone was super friendly and didn't make me feel dumb for asking for help with these items. She scheduled someone for 2 days out (due to weather). I called back the day of the visit to see if I could add additional items to my list. Again, the person answering the call was super friendly and it was not a problem at all...and she made you feel like it wasn't a problem at all. The person showed up early (but called to make sure that was OK first) and was prompt, worked quickly and did a great job on everything! Really impressed.
Description of Work: Needed a ceiling fan balanced (I thought), weather stripping re-done on door, lock latch re-positioned on another door and a roof patio floor repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Kay M.
07/2017
5.0
handyman service, plumbing
+ 0 more
Excellent as always, I have had good luck with these guys.
Description of Work: Several chores including two toilets that needed new insides.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Marjorie Y.
07/2017
5.0
handyman service
+ -1 more
Exceeded my expectations. On time service. Allen G was respectful and made me feel like a valued customer. He did a great job and I will not hesitate to call again.
Description of Work: Installation and setup of my Ring Doorbell, toilet seat installation, and tightening a cover plate in the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Tracy C.
07/2017
5.0
handyman service
+ -1 more
Kevin arrived on time, did a great job with everything, worked promptly without wasting time, cleaned up after himself and was very professional. I plan to ask for him by name the next time I need a handyman.
Description of Work: Installation of both motorized and manual custom cellular window shades on 13 windows, installation of 2 multi-function shower heads, installation of electronic door lock and latch set, leveling of shelving units.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Jeff M.
07/2017
5.0
handyman service
+ -1 more
Great! Very professional and on time!
Description of Work: A number of repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
sharon B.
07/2017
5.0
fencing, handyman service, woodworking, doors
+ 2 more
Great. Arrived exactly on time and worked hard all day. Got everything finished and back together in a timely manner. Did a very good job! Everything is perfect.
Description of Work: Repair a leaning chain link fence and gate, repair two screens, repair handle and door closer on front door, repair kitchen cabinet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
john S.
07/2017
5.0
handyman service, remodeling, home remodeling
+ 1 more
Excellent, better than i had ever hoped.
Description of Work: bathroom shower tile - remove, remodel, update and improve.
Allen was able to competently take care of everything. The company sent an email the night before communicating that we were still on the schedule, Allen arrived before time and was pleasant and professional.
Description of Work: We had four small jobs--repairing a drawer face, replacing some worn linoleum, removing an old DISH and replacing a vent cover.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Ravindran C.
06/2017
3.0
handyman service
+ -1 more
Work was very sub-standard and the 2 installed fans is wobbling when switched on. He charged 70$ for couple of caulk tubes and for an 18" under cabinet fluorescent light and did not show receipt, when asked. I expected good work, but ended up with buyers remorse. I would not recommend to friends.
Description of Work: I hired a handy man from handyman matters to replace 4 fans, re-wire a fan, re-caulk 2 bathroom floors, change a pantry light and some plumbing work.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$894.58
Karey K.
06/2017
4.0
drywall, handyman service
+ 0 more
The drywall repairs were great. You couldn't tell where the holes used to be. The re-texture job was just okay. Served it's purpose since it was just a closet, but it would have been concerning if it was a bedroom.
Description of Work: Repair some holes in master closet drywall and retexture entire closet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$530
Jay W.
06/2017
3.0
handyman service
+ -1 more
The repair work by Kevin was excellent but the company customer service was poor. They charged my credit card at the end without notifying me or sending me the final invoice. The scheduling agent, Ruth Chustz, never called me back after the job was completed. I had to call her several times and I had to leave voice mails at times and she did not call back. I had to make repeated calls to get the paper work completed so I could send to my landlord. I finally spoke with the owner, Stacy Huston, who got the final invoice done and sent to me. Their workmanship was good but just beware that you might have problems dealing with the administrative part.
Description of Work: Repair fence gates.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$460
Response from Ace Handyman Services Dallas
The entire customer experience is very important to us. As I told this customer yesterday, we really appreciate his feedback and will work to improve in our email and phone communication.
Karey K.
06/2017
4.0
handyman service
+ -1 more
We had the old closet removed and California closets put in. The drywall, you couldn't tell there were any wholes or anything, that was all fixed. The texture wasn't the best but that didn't matter because we put the closet system in and you don't see much of it. His spray system didn't work so he had to go to hardware store to buy a couple cans. It left like an orange peel affect. If it were in a room, I would be more concerned but since it was in a closet, okay. The drywall repair was fine. My wife said he was super nice.
Description of Work: They performed drywall work in the master closet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$530
Constance A O.
06/2017
5.0
handyman service, locksmith
+ 0 more
They were great, they just kind of did general stuff. It really was handyman type work. The main thing I liked was the professionalism. They showed up on time, they did the job, they did it well. These guys were great and actually, it was a woman, she was great. It was great quality work. They were really good. I'd highly recommend them.
Description of Work: They fixed the tiles in our kitchen ceiling, our attics pull down a ladder and they fixed some locks on our doors that weren't working properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Stephanie H.
06/2017
5.0
handyman service, woodworking, house painters
+ 1 more
Chris and Steve were prompt and professional, showing up at 7:55 for an 8 am quoted time. They worked all day and kept excellent time records so I was confident we weren't over charged for labor. They also were spot on their completion time. Their work was excellent too.
Description of Work: They replaced some load bearing posts, trimmed and painted our front porch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Eduardo B.
06/2017
3.0
handyman service
+ -1 more
They quoted a very high price to repair. I contacted someone las and they repaired t for a lot less money.
Description of Work: Repair Washing machine
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Ace Handyman Services Dallas
We did not provide service for this customer. In fact, we refer all appliance repair to an appliance repair specialist. This appears to be posted on our page in error.
Kathy I.
05/2017
4.0
flooring contractor, handyman service
+ 0 more
We had them come out for an estimate. The serviceman arrived on time and was very professional. However, He did not follow-up with the promised bid for several weeks, and the price tag was higher than others we received. We ended up deciding to use someone else who was more responsive.
Description of Work: Hardwood Floor Repair
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Josh D S.
05/2017
4.0
handyman service
+ -1 more
The gentleman had an impossible time trying to get to the location because of where it was located. I understand general handymen may or may not know how to do everything. I would hire them again because I believe had the hole not been in such a bad location, they would have been able to do a better job.
Description of Work: I needed some area in my attic blocked to prevent downdrafts into my kitchen
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Pam M.
05/2017
5.0
handyman service, heating & air conditioning/hvac, garage builders, woodworking
+ 2 more
Very punctual and professional. Completed quickly.
Description of Work: Replacing rotten wood and paneling and also replaced garage door.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Drywall,
Doors,
Finished Carpentry and Woodworking,
Plumbing,
Electrical,
Interior Painting,
Unfinished Carpentry,
General Remodeling,
Fencing,
Ceramic Tile,
Childproofing
FAQ
Ace Handyman Services Dallas is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Ace Handyman Services Dallas accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Ace Handyman Services Dallas does not offer free project estimates.