Brian Gardens Landscape Design & Irrigation

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It went great. Once they got started, there were numerous, "Oh, and one more thing . . ." add ons. They repaired the sprinkler system and added a new zone. The team was courteous and helpful. Caron was the sales person and she actually pitched in to help get the job done. Steve was the foreman, and he was very nice and accommodating.

The project went very smoothly. Great service from start to finish. This company understands the meaning of "customer service."

When the first three people I called came out and drew up a landscape design for my lawn that had nothing to do with what I asked for (and two of them charged me), I joined Angie's List. I contacted Brian, and within a week he had drawn up exactly what I wanted (no charge). He listened to my ideas, gave me some new ones, incorporated what we agreed on, and came up with a wonderful plan. I couldn't be more pleased with the end result. The crew was very professional. The rock work is superb. The plants were very good, and when a couple of flats arrived looking not up to par, Brian sent them back. One of the other designers drew up a plan which I didn't think was as nice, yet it was double in price and was just an estimate, leaving me feeling sure things would get out of hand. Brian provided a written, all-inclusive itemized price list ahead of time. Overall, I felt that Brian handled the entire project with integrity and professionalism and with my satisfaction in mind. I hope to have him back soon to do another project.

Brian came out to our house (at scheduled time), listened to what I felt that we needed, gave me many suggestions (which is what I needed), and provided an estimate a couple of days later. He was very professional, knowledgeable, and friendly. The estimate compared favorably with another estimate that I had received. I decided to go with Brian because his estimate was more detailed and when he came to our house, he explained what he was going to do in more detail which I very much appreciated. He seemed interested in doing the work. At my request, we scheduled the work for a couple of months later. His men arrived on the day promised and they completed the work in the scheduled time. His men were also very professional, detailed, and hard working. Our entire front yard turned out beautifully and we are very happy with the results. Our neighbors have stopped by to admire their work as well. Update: Even though we were very happy with the work that was done, we have been disappointed with the follow-up. After the job was completed, I expected Brian to give me an overview of the new sprinkler system since we had never had one before. I can certainly read the manual to program it, but I needed to know frequency and timing. He left that up to one of the workers that spoke very little English. I had questions, but he didn't understand them which was very frustrating. I asked him to have Brian call me. I did not hear from Brian so I called his office and spoke to the lady that answers his phone, Luba, who was very nice and tried to help. I finally talked to Brian about the recommended watering schedule. That frustration could have been avoided with a quick "walk-though" by the owner (by phone or in person) the day the job was completed or at least the day after. Second issue...the work was done the week of April 9th. In May, 3 plants began to die. Since there is a warranty period on their plants, I emailed Luba with pictures on May 15. A few weeks later some guys came out to look at the plants. By then two were completely dead and one was just about dead. I asked if he was going to replace them. He wasn't instructed to replace them, but to replant them. However, he took the two dead plants with him. Here it is July and still no replacement plants. I also asked Luba to ask Brian to call as I had another question about watering. No response and still waiting on the plants. Another issue...in a hand-out that he included with his invoice, he states the type of fertilizer to use for the yard. I could not find it anywhere. Luba mentioned that she always buys it at Lowes or Home Depot. It was not at either place. After much online research and trips to these stores, I finally contacted her again only to find that she thought I meant plant food and not yard fertilizer (which was clearly stated in my email). I asked her to please ask Brian what I should do about fertilizer and he finally gave her the numbers that I needed to look for. It would have been helpful for that to be stated upfront. Bottom line: great work, but more attention needs to be given to communication and follow-up.

Brian first visit was very impressive!! He gave us some recommendation about what new plants would work and what would not work yet he was very open to what we wanted in the landscape. We set the date and they came out on that day and did the work exactly as we had discussed!! We were very impressed with the final product!!

The work was started on the date and time agreed and completed in the time frame specified. All the company personnel on the job were helpful and courteous. The work was completed as specified and the cost was as estimated. I am pleased with the job.

Perfectly. Originally we just planned to have yard sod put in. We appreciated the very open and knowledgeable communication (we had not been aware of the drainage issue on the recently purchased house) from the estimate until the completion of the work. Work was performed quick (several workers involved) and at a very high quality. We are very happy with the outcome.

He maps them out on his computer, shows it to us, and makes any updates we would like. We tend to spend a few thousand each year on these installations. He is very reliable! We had virtually no landscaping when we moved in and now we live in a virtual paradise!

Our landscaping was 20 yrs old and in need of updating. Brian Gardens responded promptly and came over the same day to check out our yard. They developed a landscaping plan and had it back to us in about two week's time. They completed the landscape work ahead of schedule and we were very pleased with the work. So much so that we signed up for their weekly lawn service.

It was just supposed to be a one-time job and he did such an excellent job that we now have a contract with him to do our normal maintenance with our yard. He is amazing and we just love him. He got back to us immediately and was very thorough when he came out and gave us an estimate. He was very thorough in writing about what he was going to do and how he was going to do it right down to the amount of rocks and the amount of mulch and how many plants he was going to use, and what kinds of plants. I have never seen an estimate more thorough in my life. It left absolutely no room for doubts. He was amazingly thorough. He cost a little more than the other two estimates that we got, but we went with him because of his thoroughness and his reputation. The finished product was fabulous and above expectations.

They re worked my flower beds and dug new plantings. Now your neighbors stop by to compliment my new beautiful yard.

Brian Gardens Landscape Designs did a wonderful job on our lawn. It was a pleasurable experience. Everything turned out perfectly. We just love everything that they did. We have recommended them to our friends. They were reasonably priced. We would use them again.

Brian Gardens Landscape Designs did a wonderful job on our lawn. It was a pleasurable experience. Everything turned out perfectly. We just love everything that they did. We have recommended them to our friends. They were reasonably priced. We would use them again.