Response from Ocean Plumbing Inc
Hello (removed member name), I just wanted to touch base with you as I did receive your rating. I apologize for any inconveniences you encountered. Unfortunately, Ocean Plumbing is closed on weekends (Please see business hours listed on our account) but we do make it priority to return the phone call on the next business day. Because the message was left on a Saturday, I can certainly understand how a call on Monday morning would feel like a lengthy amount of time. However, I know that when I made contact back with you, arrangements had already been made so we did not get the opportunity to service you. I would love the opportunity to provide you service in the future so that you can experience the professional and quality service our Technicians do provide and would like to point out the $25.00 first time user coupon we have listed with Angie's list should you decide to use us. In addition, I would like to ask you if you would reconsider your rating for us considering the categories of this rating were not experienced since we did not get to provide service for you. Thank you so much. Ocean Plumbing