Daryl Flood Relocation & Logistics

Description of Work: .

Description of Work: They did some packing and then moved my household goods.

Description of Work: Corporate relocation Packing Storing Moving

Description of Work: This was about a B-/C+ grade experience, mainly for not fully delivering promised services and damaging our stuff. Positives include timeliness and good communication with the moving coordinator. We got comparable quotes from several national companies (DF is the Dallas agent for Mayflower), and decided to go with them because they offered us a container shipping option (ie. several wooden containers rather than loose shipment). This appealed to us because it would minimize the number of times our stuff would be transferred between various trucks. They wanted to sell us 4 containers, but this seemed excessive for a 1 bedroom apartment, so we asked for 3 and this ended up being more than enough. However, on the day of the move, after already being over an hour late, the driver showed up in a regular truck! Apparently they could not bring containers to our property even though we had discussed the logistics extensively with the estimator. So they ended up transferring our stuff into the containers at their warehouse which is exactly what we wanted to avoid. The moving crew was nice, polite and hard working, but they came totally unprepared. They had to request additional people because driver did not realize how far our apartment was from the loading dock (again, this was extensively discussed with the estimator), did not have ramps for small steps, did not have appropriate mattress box and ran out of plastic wrap and tape by the end of the day (this was a 1 bedroom apartment, not a huge job). As a result, we ended up with two totally destroyed pieces of furniture (a bookcase and a small chest of drawers), broken entertainment center leg, broken bed leg, several broken picture frames and dishes (due to damaged boxes) and multiple nicks on the wooden furniture. The mattress packing was a total fiasco. They spent about an hour trying to shove our modern-style plush mattress into a box that was about 8in high at most. This was complete insanity as they ripped through several boxes and eventually promised they would repack the mattress at the warehouse which they did not. As a result, the mattress has multiple small tears and lumps (the damage would have probably been more if we had not provided our own mattress bag). The second problem was that they did not wrap wooden furniture into blankets as advertised. When I asked about it, they said they they would do it in the truck (apparently it is difficult to move wrapped furniture), but after they ran our beautiful wooden dresser into the door, they started wrapping everything in the apartment (although by that time most of the stuff was already downstairs, and this also contradicted their earlier statement). They wrapped the dining room table very nicely, so I am not sure why they couldn't do that with the other pieces, other than trying to save time and cut corners. As already mentioned several boxes labeled fragile got damaged and as a result multiple pieces of dishware and decorative items were broken. I understand that with any move something will likely get damaged, but this seemed excessive especially for the price we paid. On the positive side, our stuff was delivered on time. The crew in San Francisco (Chipman) was great. I asked them not to put anything against our freshly painted walls and trim and they were super careful. The only problem was that they failed to tell us that one of the bed legs was broken which almost caused our bed to collapse (luckily we caught it before it happened). So then we had to deal with the prolonged claims process. Our Dallas coordinator was helpful in getting us in touch with the insurance company but after that we were essentially done with them. As expected, the insurance company made this unnecessarily delayed, first we had to wait for a furniture inspector and during that time store all the broken pieces in our new apartment. Now more than a month later we are still in the process of waiting for the settlement.

Description of Work: Moved from Dallas to Palm Springs.

Description of Work: THE BID WAS DONE ON THE MOVING JOB. THEY WILL BE MOVING MY BELONGINGS SOME TIME BEFORE THE END OF MARCH. THE PRICE WAS ABOUT AVERAGE FOR THE AMOUNT OF BELONGINGS AND THE DISTANT.