CertaPro Painters® of Southlake

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They did the best and neatest job by a home repair contractor that we have ever had. They were pleasant, knowledgeable and neat. They went out of their way to please us. We will use them again.

CertaPro Painters painted the living and dining rooms and the entry way. They removed the old chair rails and installed a new wider chair rail. They were very helpful in picking the paint and the finish. They were very helpful in picking the new chair rail: giving a list of suppliers and showrooms we could to look at samples from various makers.

Very well - Jenny very hands on to make sure job done right. Very competitive in pricing - good balance of price vs. creativity.

He showed me insurance policy for his employees. This is a national company. It seemed like he was going through the motions of sales. I just did not feel like this experience did not have a personal touch. I got that feeling where they were a big company. They are very responsive and on time. Their pricing was also a litle high.

CertaPro came and painted the ceilings with 2 coats, painted the walls, they painted the new chair rails, and also painted 2 coats on the floor boards and window sills.

Crew was on time everyday. They knew we had movers coming on Sunday so they made an extra effort to finish on time. In fact they finished a day early.

This is the second house they have done for me. This one did not have raccoon holes but built on a steep hill and being tall a challenge. They did great as always and cleaned up great too. My friends have also used them. Terry Plemons is wonderful.

I have worked with 3 different crews from Terry Plemons. Each was courteous, clean and professional. Their main goal seemed to be to make sure this "do-it-yourselfer" was pleased and satisfied with the work. I was kept informed of their progress and their goals for the next day. They kept to their schedule and completed the work on time. Whenever I need a big painting job done to my high standards, I call Terry Plemons. He has never failed to deliver a quality crew with a quality product with the very best results.

Excellent. People were on time and very professional.

His price was extraordinarily reasonable, and I was satisfied with his service. He did the work as quoted. They were quick and cleaned up after themselves. The only problem I had was my own problem, and he would have surely corrected if I had mentioned it to him but I just didn’t bother. After they cleaned it they took off the exterior light fixtures when they were painting and when they put them back on, one of them was hung upside down.

Terry came out to do the estimate and he provided a lot of information about their process. Their estimate wasn't the cheapest, but we went with CertaPro because of the level of detail provided with the estimate. We sent in a deposit check and the signed contract probably about 2 weeks after we received the estimate. We called to let them know the check was coming. About a week after we sent the check, we hadn't heard anything so I called to see if they got the check. They apologized for not calling and told us they were going to power wash our house the next day. I'm not sure if they would have showed up to wash the house the next day without any warning if we hadn't called. The evening that I called (the day before the power wash) we received an email with some information about what to expect next. The email said our house was scheduled to be painted the following week and we'd receive a call early the following week to confirm the start date for the actual painting. It said we needed to be home for the initial consultation before work started. My husband had planned to work at home the day(s) the painters were going to be at our house - he just needed to know what day(s) to stay home. We were expecting our house to be painted later in the week and we expected a confirmation call on Monday or Tuesday. Since we didn't receive a call, my husband went to work on Monday. Then the workers showed up on Monday as I was trying to leave the house to get my son to preschool (which made us late). Monday is the one day of the week that I work from home, so the workers were able to get started. But my husband, who is EXTREMELY detail-oriented, really wanted to be home while the painting was happening (he always wants to be home when any kind of work is being done on our house). He kept calling me with all kinds of questions about what the painters were doing. So I called CertaPro and told them about what was happening and that we weren't very happy. Terry called me back and asked if it was okay for the workers to finish the prep work and then do the actual painting the next day so my husband could have time to inspect the prep work and be home for the painting. I agreed. The next day the painting was completed and our house looks great. My husband, who notices flaws in everything, is very pleased with the paint job. They really did excellent work, but we can't give them an "A" rating because of the communication issues.

They were very nice when they came and gave the estimate. Estimate seemed a bit high, but I was on a time line and needed to get this done. Moved start date one time. Crew came in and started work - only issue with crew was a language barrier, only the crew leader spoke English well. They covered the glass doors and windows well, but when they started painting, they though they would help "and painted the inside od windows and curtain brackets" . I was very clear in original walkthrough that these items were not to be painted. They did go back and remove the paint. They also did not remove smoke alarm so it clogged with paint spray. The crew was moving so fast it was difficult to check on what they were doing. I had to ask them to come back and do more clean up on floors after I swept and mopped the rooms. It could have gone better, and it could have gone much worse. the next time I use a painter I will be more specific and detailed. He did not tell me that the primer would take 2 or more weeks to set and I had to repaint some areas that the paint came off when I used blue tape after a week.

They provided a decorator consultant to help choose colors. Scheduled the start date to match my schedule. Originally estimated the work would take 5 days. The crew ( forman and three workers) arrived as scheduled and started by covering all furniture and floors with plastic which they taped in place. They worked well and long (stayed till 7 p.m. for three days. They would have completed the work in 3 days except some of the trim needed a second coat of paint which they applied on the 4th morning. Cleaned up fairly well and left the extra paint for me to use.

They are outstanding! They were timely and clean. They referred us to another company for another project I had. They are going to do the inside of our home when it gets cooler. We are going to put our home on the market and they said they would come back and do touch up work for us. We felt like we a lot of bang for our buck.

We could not have asked for a better job to be done. They were constantly in communication. The head woman was very detail oriented and all the work was perfect. They were able to complete the ahead of schedule.

They did a good job and were very thorough. They completed the job within a couple of days and did an excellent job cleaning up after completing the work.

the painting was just fine, the communication dificulties with language caused some misunderstandings and errors. the supervisor corrected the problems when told, but they should not have happened in the first place in my opinion.

Went very well. Very professional. Had one small problem with the project, but it was taken care to my satisfaction the following day. Also, the crew was very good about finishing the punchlist items quickly.

Terry, the contractor, was knowledgeable, courteous, and reasonably priced. Lorenzo and his paint crew did a first class job. He made it a point to let us know what was on the agenda each morning and reviewed the work done each evening. If there were any questions on his part, he never failed to ask. They were very efficient. We would not hesitate to ask for him and his crew again.