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Capital Tech Support Inc

Computer Repair, Phone Service - Landline, Printing - Copies,

About us

Capital Tech Support provides computer and tech peripheral services for home and buisness in the Austin community and surrounding areas. We offer onsite, remote and in office services. We also offer pickup/repair and delivery options.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Just some of what we do... Installation and configuration of new hardware/software. Resolving system and application error messages. Virus, spyware and malware removal. Performance optimization, upgrades/updates. System Units (PC's and Mac) Laptops & Handhelds (PDAs, iPhone, etc.) Software configuration and support. Networking and Server deployment.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.342 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
7%
3
5%
2
7%
1
17%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.4
responsiveness
4.2
punctuality
4.3
Showing 26-42 of 42 reviews

Liz R.
03/2016
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$55

EVA S.
04/2014
5.0
computer repair
  + -1 more
nothing
Description of Work: nothing
Rating CategoryRating out of 5
Yes, I recommend this pro

Patrick T.
12/2013
1.0
computer repair
  + -1 more
Not good.
Description of Work: Attempted to fix computer

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Alex M.
12/2013
5.0
computer repair
  + -1 more
They delivered what they promised!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Richard C.
03/2013
5.0
computer repair
  + -1 more
The tech did a great job.
Description of Work: Removed viruses, malware and cleaned computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Eunice E.
03/2013
3.0
computer repair
  + -1 more
Rep never responded.
Description of Work: Rep never responded.

Rating CategoryRating out of 5
value
3.0

$69

Scott R.
12/2012
4.0
computer repair
  + -1 more
vesee abo
Description of Work: Having a computer checked up is a vague concept. We were not having obvious problems other than a slow operating computer. Tech came over and worked for an hour and said we had lots of viruses and that he put in a anti virus program. He explained he cleaned up some of the hard drive but that it needed a major cleanup and that would cost $100 or so. Since then we cannot tell if the computer runs any slower or faster; we opted not to spend the extra money. I cannot give a good or a average evaluation.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$75

Lynda K.
09/2012
5.0
computer repair
  + -1 more
Fabulous !
Description of Work: Brandon updated all aspect of my PC, ran checks,did backup, installed software and set up my scanner. Also available for phone support . Very satisfied and recommened this company to a friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Paul S.
11/2011
5.0
computer repair
  + -1 more
No issues.
Description of Work: Came to house; assessed issue. Required additional service; took to shop. Returned to our home; Price as quoted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Priscilla P.
09/2011
5.0
computer repair
  + -1 more
I bought an Angie's Deal to optimize my desktop computer that I had had problems with for over a year. The computer, itself, could not be saved, but Brandon downloaded everything on it to another drive for me to save all of my data and software. He kept me informed on the status, expected costs, etc., and after initial contact was made, was very responsive.
Description of Work: I bought an Angie's Deal to optimize my desktop computer that I had had problems with for over a year. The computer, itself, could not be saved, but Brandon downloaded everything on it to another drive for me to save all of my data and software. He kept me informed on the status and after initial contact was made, was very responsive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$155

Patty P.
09/2011
5.0
computer repair
  + -1 more
I told Brandon what I had done to the computer in order to try and fix it. he was attentive, and listened to my concerns. I even suggested that I would buy a new video card if it was needed. He did not try to sell me something I did not need. He was fast and thorough and everything was back in proper working order in a jiffy!
Description of Work: I am fairly computer savvy, but a persistent problem on my husband's computer with an ethernet card (after a Windows update that removed the correct driver and replaced it with one that would not work) had me stumped after hours/days of trying to install the correct driver to no avail. My computer was having some minor issues with a monitor acting strange and i was not sure whether it was the video card or monitor going bad. I called Brandon for an estimate and he said it should take about an hour and quoted $65.00. We set an appointment and he arrived on time, and had a very professional attitude. It took him a little over 30 minutes to fix the problem with my husband's computer, and to look at mine and indicated that my monitor was probably going out. Not only that, he told me what he did to fix my husband's computer so I could handle such problems in the future, and that I needed a better video card (for my Photoshop work) when I get a new monitor. I did see a "half off" coupon for this company on Angie's List but didn't even ask about a discount because I felt I received the best possible service at a fantastic price. I very highly recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

beryl K.
08/2011
3.0
computer repair
  + -1 more
They were very earnest young men, but unfortunately my computer isn’t running any better than it did before. So I am not entirely satisfied. Their offer was to do something to my computer to get it running better for a $50 charge. I mentioned another problem and they fixed that. The price was okay.
Description of Work: Capital Tech Support Inc came sometime in July to make my computer run better.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$95

Response from Capital Tech Support Inc
Sometimes the increase in performance is dictated by the hardware we are working with. The service was to remove viruses and update drivers and utilize PC start-up optimization and registry cleaning. This can only improve performance to certain degree. However this service maintenance will extend the lifetime of your computer and its file system safety. I would recommend upgrading your memory and or your processor for a significant change in performance. Many of our clients bring in computers that are bogged down with multiple viruses and malware. Once they are removed this opens up most of the memory required to keep the operating system running smoothly. In this instance a performance increase would have been relevant. Feel free to contact us if we can be of assistance.

Bill P.
08/2011
5.0
computer repair
  + -1 more
Prompt, professional, honest and easy to work with.
Description of Work: Brandon was very responsive and an excellent communictor. He called back promptly, set an appointment and ran diagnostics to determine what was wrong with my laptop. I thought it just needed a tune up but it had a hardware problem. He suggested that I purchase a new laptop rather than spend the same amount to repair my old one. Great advice and Brandon chose my interests over getting the repair business. Would not hesitate to recommend his work and plan to use him again when needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Claire M.
07/2011
5.0
computer repair
  + -1 more
Brandon responded immediately and came over the following day (a Sunday morning) to get everything running smoothly again. He was also responsive to follow-up questions.
Description of Work: Due to a change in Internet services I ended up with email and Outlook problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Stephanie S.
07/2011
5.0
computer repair
  + -1 more
I think the above covers most of the problem. I had no idea who to call, used Angies list and took a chance on Capital Tech. Perfect selection and am very satisfied.
Description of Work: I purchased a computer from a major company with a Raid Array set up. Had problems and after spending endless hours on the phone they could not fix it. Called Capital Tech, set up a time that Brandon could pick up the unit. Arrived on time, took it to his shop, gave me an estimate and corrected an incorrect set up. He charged exactly what he estimated. He then called back twice to make sure everything was working. Very professional, on time could not ask for more. Today my wife's laptop has a problem so I called and set an appointment for him to look at that. Great service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Dikran M.
06/2011
5.0
computer repair
  + -1 more
I called the company and explained my problem. Brandon sounded professional and knowledgeable and gave me an estimate over the phone. I dropped the computer off at his office and he called two hours later explaining my wife's laptop was ready to be picked up.
Description of Work: My wife's laptop somehow got infected with a virus that my own antivirus didn't pick up. I didn't have time to look at it due to my busy work schedule. A friend recommended this company and it was a great experience. Brandon knew exactly what the virus was and how to remove it. He had the laptop ready for pickup two hours from when I dropped it off. I waited a few days to write the review to make sure the virus was really gone and all the problems had been resolved and they were!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Michele P.
06/2011
5.0
computer repair
  + -1 more
I called up and talked with one of their guys, they accessed my computer from their location and diagnosed my problems. They picked up my computer, repaired it and delivered it the 2 days later like new. It also looks as if they cleaned everything as well.
Description of Work: They removed all my computer viruses and somehow boosted my computer speed, it feels brand new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75
    • 1
    • 2(current)

Contact information

2511 Little Elm, Cedar Park, TX 78613

www.CapitalTechSupport.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Phone Service - Landline,
Printing - Copies,
Computer Sales,
Internet Service

FAQ

Capital Tech Support Inc is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 4:00 PM

Capital Tech Support Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Capital Tech Support Inc offers free project estimates.
No, Capital Tech Support Inc does not offer eco-friendly accreditations.
No, Capital Tech Support Inc does not offer a senior discount.
Yes, Capital Tech Support Inc offers emergency services.
No, Capital Tech Support Inc does not offer warranties.
Capital Tech Support Inc offers the following services: Just some of what we do... Installation and configuration of new hardware/software. Resolving system and application error messages. Virus, spyware and malware removal. Performance optimization, upgrades/updates. System Units (PC's and Mac) Laptops & Handhelds (PDAs, iPhone, etc.) Software configuration and support. Networking and Server deployment.

Contact information

2511 Little Elm, Cedar Park, TX 78613

www.CapitalTechSupport.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM