Air Medic AC & Heating

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Very well.

I own a rental property and the new renters mentioned that the outside unit was noisy. Since the unit had not been inspected in quite a while, I got a recommendation from a friend and called Sal. He came and made some reasonable recommendations for maintenance on the unit. He gave me a discount as I was able to provide the part that he planned to replace. I was so pleased that I asked him to come over and do an inspection on my home. I have given his card to other people. I plan to use him again if I need him.

Very professional. They are swamped right now with business, but they took time to take care of an old customer.

The employees from Air Medic AC & Heating Company did an excellent job. Their prices were extremely reasonable. They were very friendly and professional. I would use them again in the future.

At first contact, this seemed like a good, "up and up" AC repair business. I picked up their business card at a local Mexican restaurant and gave it to my folks who needed some work done on their home in the Bastrop pines. They called and the owner, named Sal and his helper came over and found several things wrong with the original installation of the system. He made some improvements which included some air balancing. He told them once it got warmer, to call him back and he would come and "tweak" the balance. Well, now that he has been paid, he won't even return their calls. They are even willing to pay for an additional duct, but he still won't return their calls, and he didn't show up for three appointments. Very disappointing as he seemed to be one of the good ones. Specially when he knows he is dealing with older, retired folks who can't afford to be treated in this manner. UPDATE, June 16th 2011: This is an update to the previous review. Sal hired a wonderful guy named Joseph to help him run the company. He discovered what happened and contacted me to fix the situation and explained that Sal got overwhelmed and apologized deeply for what happened. They quickly came out to my folks house and did everything and then some of which was promised. I have read all the current reviews on Air Medic and they now get glowing reviews so the integrity is there. Sal is obviously a good guy who just got a bit overwhelmed back then but made the effort to get help hired in and get things running smoothly. Joseph came out to my folks house personally to make sure the job was done to their satisfaction.I think anyone who uses Air Medic will get great service. Again the original problem was the owner trying to do the work and the managing and things got to be too much for him, hence Joseph enters picture to help, letting Sal provide what he does best. Good AC work!

This work was performed as part of a set of repairs made as part of a home purchase. Most work was done through the seller. The HVAC system was installed satisfactorily and the work seems fairly clean and sound. The technicians were very easy to reach via telephone, and very friendly and responsive. I feel like their prices were very fair. My only complaints are: (1) The furnace exhaust vent was not securely strapped nor thoroughly sealed at the roof. I made the repair myself because it was less trouble than scheduling a return visit. (2) The air supply seems very unbalanced, but Air Medic says this is mainly because of the house's duct layout. I don't have enough knowledge about AC systems to assess this claim.

First, Sal came by several times to review the status of my labor in moving the air handler from a closet to the attic. After I had relocated the air handler, he came out and connected all of the equipment. Mr. Pantoja was extremely knowledgeable, helpful and punctual. He did exactly what he said he would do for the price he quoted. In all I got a $7,500 job done for about $2,800.00. Very professional company. Air Medic is a great example of what a service company should be.

He always shows up on time to do the work. He was very professional. He was a very trustful person. He was very personal when he was working. He cleaned up everything when he was done.

Sal did an outstanding job. After giving me a bid on the project, we agreed on a start date and Sal called two days before to reconfirm the start date. He was on time and efficient with the project.