Air Medic AC & Heating

They did the job, but I'm having issues now and can't reach them on the phone. Can't get them to call me back. Turns out that the promised 10 year warranty wasn't filed properly, so now I have only a 5 year warranty. System is failing three years after install.

They did the install quickly and did a good job of it. Before I paid, Sal was extremely responsive and almost always answered my calls. After they got my money, I couldn't get him on the phone. They didn't complete the permit that they were supposed to file, and wouldn't ever respond to me to finish it up. I would have rated them very highly had they finished up the permit process. Now I'm very disappointed and wouldn't trust them again. I'd rather go for some place that would finish the job.

He was here September, 2015. They off honored the Angie's List discount and they've got it on the side of their van, he did not mention it, I had to mention it. They know my unit by now and they've been out here twice and I'm pretty sure I rated them with Angie's List also. Seems like they kind of went over and beyond by sitting down and talking with me and he took the unit home so he could give it a thorough cleaning and brought it back so I feel he went above and beyond.

Everything seemed fine at first. Sal looked at what I had, and we discussed whether I should go with a 2.5 ton or 3 ton AC. We decided to go with 2.5 ton, and I would add insulation later as needed. While he was here, he gave me two quotes for two different Carrier systems. One was a Comfort Series 16 SEER, which qualifies for the City of Austin rebate. The other was also a 16 SEER, Performance Series with variable speed, which also qualifies for the rebate. We discussed financing, and I was told that I could get 36 months at 0% (my credit score is around 800, so if the deal exists I qualify for it.) He said I could also do 60 months at 12.9%, but I tried to make it clear that that was not a thing that would be happening under any circumstances. After he left, I applied on the third party financing website. Sal (not the finance company) called me later and told me that I qualified at 12.9%, and to get the 0% deal I'd need to get a more expensive system. He said he would send me the details on the financing and on the upgraded system. I just got an email with three different quotes. Overnight the 16 SEER Comfort Series morphed into a 14 SEER system, which no longer qualifies for the rebate, so as compared to what I was quoted yesterday, I would get less for more. The Performance Series quote didn't change. Then there's a new quote for a much more expensive Infinity Series. There was no information provided about financing. This all seems very shady, as I feel like I'm being pushed to either get the more expensive system or pay the ridiculous interest rate. Not to mention the overnight change from 16 SEER to 14, although I suppose that could be attributed to ineptitude rather than dishonesty. Update: I have since been provided with more information about the financing. I received an email saying the Comfort Series would be financed at 17.9%, the Performance at 12.9%, and the Infinity at 0%. I said no to all of that, and then later received an email and a text message saying that I would get 0% for any Carrier system. Obviously that's a good deal, and I would have taken it if it had been offered in the first place. However, I give zero dollars to people who do business this way.

Our A/C went out on friday and saturday morning I started calling around for someone to come out to the house that day. I called about 8 or 9 different company's and was told that it would either cost me double (it was the weekend) or they couldn't come until Monday or Tuesday. I called air medic and was told that someone would be at my home in about 2 hours. True to his word he was there and checked out my system. He was very honest with me about the system and explained and showed everything to my husband and I. It took them a good part of the rest of the day to get the new system in but by 8:30 saturday night we had air conditioning. They even cleaned up all of their mess, vacuumed and even painted a portion of the area where the a/c came out of so that it would like nice. When they were finished he took the time to explain everything they did to us and what we needed to do to keep this system running well. The whole crew was very polite and friendly. The owner even called me on Monday to ask how the system was running for us. Very customer oriented and friendly. I would definately recommend them to anyone and will definately use them in the future..

they were professional and good. but they used high pressure sales to make me buy new duct work when I couldn't afford it. They pulled it out anyway and put me on a payment plan.

Sal and his team did a great job on this installation. All walkways into the house were covered with blankets and plastic was installed in the closet that led into the attic to protect against and dirt/debris. The technicians took plenty of time and clearly explained the fancy remote controlled thermostat. They were reasonably knowledgeable on how the thermostat worked which was needed because I originally didn't want anything complicated. They (3 technicians) were in and out in 4 hours which was remarkable given the extent of work they had to do. These guys are honest and very fair in price. Will use them again in the future no doubt.

They got the job done. Their quote was reasonable, the work was reasonably prompt, and the overall quality was perfectly fine. When I initially contacted Sal, he came out. I believe he may have come out the same day that I talked with him, but if it was the same day, that's certainly prompt. He met my expectations and he was on time.

Great service. Prompt & timely. Fumbled the Austin Energy Rebate, but the issue was resolved when I spoke to Sal, the owner. Sincere apology and mailed a restaurant gift card.

My heating unit quit heating the house. Sal came out the day I called and got the heat working. He did something to the circuit board. The unit was installed when the house was new 13 years ago, so I have been expecting to have to replace it soon. Sal recommended replacement. Fortunately, I did not really need heating over the weekend. The new furnace was installed the next Monday. The two young men who installed the heater were on time, very courteous, quick and left almost no mess. I will definitely use Air Medic again.

The only sad thing is that you don't have an A+ rating. Sal and his crew were outstanding and professional. This is the first time in a long time that I didn't end a major transaction like this with buyer's remorse. This was the right thing to do and the company to do it with. They actually found that the previous 30 amp system was being protected with a 50 amp circuit breaker. They quickly remedied the situation by insuring the brand new unit was properly protected. I did my research on these units and Sal walked me through the different types features with great patience. The crew was meticulous and steady moving. This guys make Carrier and Angie's List look real good. I hope to continue using Sal and Air Medic for all my Cooling and Heating needs. Thank you Sal!

Sal was early and began installation immediately. They finished install in amazing time. They were very efficient!

Our air conditioning failed on August 13; the AC was blowing hot air. We called our residential service provider, and they sent Air Medic. On August 14, Air Medic came to our house. We were told that our evaporator coils only needed cleaning, and that this was not covered under our contract. I verified in the contract that cleaning was not covered, and that $500 was in the ballpark for cleaning evaporator coils. Because it was August in Texas, and only my girlfriend was there, it was important to get it fixed quickly. We paid the $500 for the cleaning and $60 for the trade call fee. It turns out that the coils were leaking and?at least following their repairs?the primary drain pan was cracked. The entire air handler unit needed replacement. Leaking coils are covered by our contract?as is a cracked primary drain pan. We learned this a month later when, using a Big Deal from AngiesList for general HVAC maintenance and diagnostics, we had another technician from a different company come out; we were in no hurry, so we scheduled it for several days later; between when we scheduled the Big Deal and when the technician arrived, we noticed a water leak next to the HVAC unit. We let the technician know both about that and that we had a residential service contract for major repairs?all we needed were general maintenance and diagnostics. On September 12, the Big Deal technician "found the primary drain pan cracked", and the "evaporator coil with an extreme amount of rust"; the unit was also low on R22. They advised that at the very least the coils and primary drain pan needed replacing and possibly the entire unit. We called our residential service company again, and this time they sent out a technician from a different company; this third technician "found drain pan cracked and evaporator coil leaking freon". They replaced the air handler unit under the service contract. We contacted Air Medic to request a refund, and told them that two independent HVAC technicians had found that a replacement was necessary. Air Medic disparaged the third company as having a poorer BBB rating then Air Medic; they ignored the second company's better-than Air Medic BBB accreditation. When I brought this to their attention, they said that the coils were "old rusted and pitted" and it wasn't surprising they were leaking less than a month later. When asked how this squared with their not replacing the unit instead of advising an out-of-warranty cleaning, they went back to disparaging other HVAC service companies in general. Our discussion went around and around this circle several times. They finally decided that it was "in the best interest of our company that I hand this matter over to our legal department" and that's when discussion ended.

The unit was installed in one day. Had a few issues the following couple of days, but the guys at Air Medic were very responsive and willing to do what it took to fix the problem.

I purchased the deal hoping to resolve sqeeking noise coming from blower fan. It was unresolved. The young novice technician could not discover what was causing the noise. I know he was a Novice not just because of his youth but he had to call the owner several times to get information. He was friendly and polite but I never felt he was experienced enough to properly diagnose if any problem existed in the blower unit.

It was fine. Honest job for a good price. Very timely service.

We had central air and heat installed in an old garage apartment that previously just had window units. We had a great experience with AirMedic. Sal's team was responsive, quick to get the work done and so far the quality has been great. Sal was easy to get a hold of and to answer any questions. The price was also very reasonable. I would highly recommend them.

Sal Pantoja and his assistant, Robert, arrived at my home within an hour of my call for service. He was professional, knowledgeable and courteous. My air conditioning was back on within a few hours. Oh Happy Day! Sal even accepted an Angies List coupon for 10% off his services. I will definitely use Air Medic again for any air conditioning or heating problems.

I came home from work and the AC did not work. I feared the worst. I called Sal at Air Medic AC & Heating the next morning, and he said that he would be at my house between noon and two. He arrived shortly after noon, which was a relief in and of itself because the following day was the beginning of a holiday weekend, and I had no idea how much time would be needed to remedy the problem. I also had a project deadline at work that day so was hoping to be able to return to work. Sal diagnosed the problem quickly, gave me the cost of repair, and told me that it would take about twenty minutes to fix! He also asked if I would actually like to see the damaged wire before he fixed it which I really appreciated. I was also very relieved by the price which seemed extremely reasonable to get my AC back. After he finished the work, I told Sal that I had found him on Angie's List but could not print the coupon for the discount for him, and he gave me the %10 discount anyway. I was able to return to work in plenty of time to meet my project deadline. I liked Sal's straightforward manner and certainly the outcome and would call him again with no hesitation.

Sal was awesome - he was by far the cheapest I found, and he installed an entirely new system the next day! He even came back to work through the rebate forms with me. I couldn't have expected better. I would highly recommend calling - at least for an estimate (which was free - the only company I could find that didn't charge me!).

Air Medic A/C & Heating were wonderful. He was very kind. I was new to the area and he gave me some advice. They came back and put in an extra vent for me. I have a double wide that sits up off the ground, we have snakes out here, and that young man climbed under and fixed the gut that was down. They just did wonderful work. When they put that extra vent in, they did not charge me for labor. They just charged me for parts. They were very diligent. He tells you before hand what it is going to cost. There is usually an offer in there. He will work with you a little bit. For an elderly, single woman, he did not take advantage of me one little bit. I was not over charged. I would recommend them to anyone. They were right on time. They were right on time.

They did a great job. He gave me the option to either repair it or replace it. They were very quick, punctual, and clean. The work site looked great after. They are also easy to contact after work is done.

Good, the quoted price was fair and far below other heating contractors estimates. Added insulation was installed in the attic and the company prepared and submitted the necessary paperwork to the city for possible rebates. Supervisor kept in frequent contact with me during the installation process via telephone and e-mails and was present when I inspected the completed work at the house..

This was for a newly purchased house. Air Medic showed up within the time window indicated, they checked system out and pointed problem to a very dirty air filter. Overall, great company, courteous and professional workers.

The tech was on time got to work right away inspecting ac unit and out was very informative told me did not need expensive fix that i bought thru airduct company.