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Arboretum Tree Service

Tree Service, Landscaping, Handyman Services

About us

Working with people who truly care about their trees. Arboretum Tree Services strives for excellence in tree maintenance and make customer satisfaction our number-one goal. We serve San Antonio and the surrounding counties for all of your tree and land needs. All jobs owner or foreman supervised.

Business highlights

25 years of trusted experience

Services we offer

Tree Trimming, Thinning & Fine Pruning, Natural Canopy Lifting, Roof Cleaning & Lifting, Ball Moss Removal, Dead & Diseased Wood Extraction, Palm Tree Cleaning, Tree Removal & Take Down, Stump Grinding, Fertilization, Tree Installation & Relocation, Cavity Repair, Cable & Bracing, High-Risk Removals, Insurance Claims, Lot Clearing, Land & Cedar Clearing Bush, Shrub Sculpting, Brush & Debris Haul Off, Commercial Tree Protection, Landscaping

Services we don't offer

We do not sell trees.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.9178 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 178 reviews

SARA S.
12/2012
5.0
landscaping
  + -1 more
We didn't even know they were here except for the massive change in foliage on our property line. They did exactly what was asked of them, and they cleaned up after themselves well.
Description of Work: We purchased the Big Deal. Arboretum came out to view what we had in mind. Basically, we had a landscaping fence, rather than a real one, and we were wanting to put up a real fence. Arboretum came out to clean up all of the bushes and trees along the property line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Susan F.
12/2012
5.0
tree service
  + -1 more
It went great. They showed up on time and did needed tree pruning/trimming. They did a great job and the trees looked great.
Description of Work: Trimmed trees around house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

stan N.
12/2012
1.0
tree service
  + -1 more
Called to set up an appointment to get a quote for some tree work. Had 3 separate telehone conversation regarding the day and time I was available to meet. Set the time of after 2 PM on a Friday afternoon. At 4 PM call to verify they would be coming to provide a quote but got no answer. Finally received a return call a 5:25 as it was getting dark indicating they were in traffic and would not be able to make it. They obviously have no respect for others time or have the courtesy to call and notify they will not be able to honor the time that was established.
Description of Work: Don't bother setting an appointment time with them unless you have a lot of time to waste. They have no respect for anyone's time but their own.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Arboretum Tree Service
Even though, non-work performed reviews do not carry as much weight in company ratings, I take every review serious. As stated in this complaint, three tries to secure a mutual meeting time were attempted in order to satisfy both parties. I was told by the customer the only available day he had was Friday "after" 2:00 pm. I explained to the customer that after 2:00 pm was not the best for me, but that I would work with him, calling him when I could break free sometime after 2:00 pm. According to my call log, I contacted the customer at 5:12 pm. I informed him that I was in traffic and that I would try to make it before dark or reschedule for another day. The simple reply I received was an aggressive "just forget about it". Try as I might, Unfortunately, I can not satisfy all people 100% of the time.

Marilyn S.
12/2012
5.0
landscaping, tree service
  + 0 more
The yard is beautiful! My husband could never have done this by himself. I didn't recognize the back yard when I opened the door. We would use them again.
Description of Work: Tree trimming, bushes trimmed in back as well as front yard. Bushes removed from front yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rick G.
12/2012
5.0
tree service
  + -1 more
I liked everything. They were very good.
Description of Work: I used Arboretum Tree Services for tree service and my fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$399

Kathleen T.
12/2012
5.0
tree service
  + -1 more
http://i1277.photobucket.com/albums/y496/tmitchell99/Sissy%20and%20Tiger/stretch.jpg
Description of Work: I purchased an Angie's List coupon so I just paid $100 for $300 worth of work. They trimmed two oak trees in my front yard and trimmed a large tree in the back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

GALEN C.
11/2012
5.0
tree service
  + -1 more
Billy came out and gave us an estimate on a Friday and he and his crew arrived as promised the following Monday. They trimmed two trees in the front yard and three in back as well as groomed all the shrubbery and cleaned up leaf litter. The job was completely in a time fashion and to my satisfaction. The crew did a good job cleaning up afterward. I would recommend Billy and Arboretum Tree Services.
Description of Work: Trimmed trees and shrubs

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$700

Mary Ann H.
11/2012
3.0
tree service
  + -1 more
please see above explanantion
Description of Work: I have completed a previous review for this company. Please do not send any more review requests on them. they came out promptly but said it was too much for the deal. Gave me a quote of $5,300.00 to clean my trees. I had the work done by another company for 2,000.00, He kept the deal and said he would call in the summer when it was safe to cut oaks, but he never returned or called. I have requested a refund on this. I has been one month since that request and i have not recieved my refund....

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0


Response from Arboretum Tree Service
First and foremost, Arboretum Tree Service did not perform work for this client as shown in rating. Even-though, non work performed reviews do not way as heavily on company ratings, I take every review very seriously. The coupon in question has and always will be $200 worth of work "OR" $200 off any work performed, small or large.... That being said, all non work performed refunds are to be taken up with Angie's List directly. An estimate is based on the intricacy and detail given to the scope of the job as discussed at initial setting.

Christa C.
11/2012
5.0
landscaping, tree service
  + 0 more
My trees and shrubs were getting a little out of control in my front yard. I saw that Arboretum was bonded, licensed and insured which was what I wanted. I gave Billy a call and he came out and gave me an estimate which for the amount of work I had I thought was very reasonable. His crew showed up Friday morning and they were done by that evening. My tree and shrubs look excellent and it will be very easy for me to maintain the great shape the crew at Arboretum left them in.
Description of Work: Trimmed trees and bushes and tidied the yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Terri L.
11/2012
5.0
tree service
  + -1 more
Billy was great to work with, professional and responsive. He communicated with me regularly to coordinate scheduling and payment. He made arrangements to do the work without my having to take the day off work. It all went very smoothly.
Description of Work: Cut branches back on large tree overhanging the house and, in the wind, bumping into the shingles. Cut lower branches, that were too low, on a 2 yr-old tree and sealed the cuts. Cleaned out gutters and downspouts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Penny B.
11/2012
5.0
tree service
  + -1 more
I liked their service. It did take me a while to get them out here to do it. It was a hassle to get him out. Once he came out, he did a really good job. I had him remove some branches. I was happy with the results. I would recommend him to other people. He did a good job. The tree was really great after he was done. It was not bald; it was obvious that it needed a lot of trimming.
Description of Work: Arboretum Tree Services for tree service. I had him remove some branches on one of my trees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Daryl N.
11/2012
5.0
tree service
  + -1 more
I had purchased one of the Angie's List "Big Deal" certificates that was offered by Arboretum, I think it was a $200 certificate for $100. Billy came out to see what work I needed and gave me an estimate, which, including my certificate, came out to about $400 (can't remember the exact amount since it was several months ago). He explained that since it was a small job he would have to work me in between some of his bigger jobs. This was not a problem since I am retired and my schedule is flexible. Billy and his crew came out about 2 weeks later and completed the job in a couple of hours. The crew (5 or 6) was VERY professional and efficient. Billy supervised the entire time. They were well equipped with saws and paint applicators to cover the tree cuts, which was a big concern because of oak wilt. They also had good safety equipment. Billy is very professional and he cares about not only the quality of the work performed, but the safety of his employees. His prices were a little higher than some other estimates I got, but I was very satisfied with the work performed.
Description of Work: Arboretum cut away several large tree branches that were hanging over my 2 story house, and trimmed other smaller branches around the perimeter of the house. They also hauled off all the debris.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Dan W.
11/2012
5.0
landscaping, tree service
  + 0 more
I was pleased with the work done and how things looked afterwards. The cleanup was very good.
Description of Work: I had my oak trees trimmed and cleaned up, had several large bushes removed and several Mountain Laurel plants trimmed and shaped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

BARBARA D.
11/2012
5.0
tree service
  + -1 more
We called for and estimate, which was done a few days after we called. The gentleman was very thorough and studied the tree carefully. He described his plan for the pruning thoroughly. Within a few days the work was done under his careful supervision. Cleanup was very thorough.
Description of Work: Large fig tree pruned, small peach tree pruned, nandina hedge removed, loquot tree removed. The fig tree was pruned in a very aesthetically pleasing way. It bore more fruit this year than it has in years! The work was done in just a few hours and cleanup was very thorough. Thanks for a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$258

Anthony B.
10/2012
5.0
tree service
  + -1 more
On time, four man crew and foreman climbed trees , used safety ropes, all did a bangup job
Description of Work: Big Deal Purchase for tree and shrub clean up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

mari S.
10/2012
5.0
tree service
  + -1 more
Billy and his crew did an amazing job on my trees. He was extremely knowledgable about the right way to trim my 5 huge oaks and they look better than any tree trimmer I've ever used. He even noticed my one oak that gets stressed and fertilized it, as well as told me how to take careof it going forward. His price was more than fair as his entire crew spent a full day at my house, and he was there over half of the time. He even trimmed back my palms and crepe myrtles that we didn't talk about. They didn't leave even a stick in my yard when they were through, and there wasn't a single dead limb anywhere. I will use him from now on and would recommend him hands down. We are thrilled as again our trees have never looked better!
Description of Work: He trimmed our 5 huge oaks and several smaller trees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

William M.
10/2012
5.0
tree service
  + -1 more
One simple price. Have used others in the past at a multiple of what this company charges and Arboretum's work is every bit as good
Description of Work: Terrific service and professionalism. We have used Arboretum twice and now will not bother to call any other tree companies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

William M.
10/2012
5.0
tree service
  + -1 more
Did a very good job and was very knowledgeable in landscaping
Description of Work: Trimmed trees and shrubs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Bernadette R.
10/2012
5.0
tree service
  + -1 more
Individual showed up on time and was very professional. Listed to my desires then provided recommendations, many of which we took. They did an excellent job and we'd use them again.
Description of Work: Trimmed trees and lifted tree canopy. Spray painted all freshly cut branch wounds. Hauled away all cuttings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

James F.
10/2012
5.0
landscaping, tree service
  + 0 more
Outstanding job. Billy and his entire crew were very professional. Showed up on time and completed job exactly as we had contracted for and for the agreed upon price. He is at the top end of the quality scale. I would highly recommend him to any one in need of tree trimming and will certainly use him in the future for any work I need done.
Description of Work: Extensive tree trimming on large pecan tree and large live oak. Also clean up some overgrown areas and light trimming on a number of smaller trees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Marlene M.
10/2012
5.0
landscaping, tree service
  + 0 more
Very professional, friendly, persistent in quality results.
Description of Work: Complete tree trimming/shaping throughout the property - excellent job, even on smaller trees we didn't specify.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Loretta M.
09/2012
5.0
tree service
  + -1 more
See above. Overall my experience was great. The job was actually done sooner than expected!
Description of Work: Billy Jordan, owner, personally came to my home and walked my property with me concerning what I wanted done with pruning, lifting and shaping 18 oak/elm trees on the premises. I had some roof eave damage from wind pounding of some tree limbs over several wind storms. He educated and explained to me why certain tree limbs had to go not only because of the roof but others to help with the overall health of the trees. In particular, there was one large oak limb that my husband had tried to save over the years by cabling it to other higher up limbs. Billy made an extra trip to my home just to review and explain why the limb had to go to my husband before removing my husband's beloved limb. In addition to performing all the contracted work, Billy's crew trimmed multiple other smaller trees on the property just so the overall landscaping would look nice for the final effect. Needless to say, I am overjoyed with the work done, the special touches, personal attention and professionalism encountered. I definitely will use Arboretum Tree Services in the future and have recommended this company to all of my neighbors and friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Henry W.
09/2012
5.0
tree service
  + -1 more
They were very careful and cautious because the limb was hanging over a portion of the neighbor's roof.
Description of Work: THey took the limb out of one of the trees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Kimberly J B.
09/2012
4.0
tree service
  + -1 more
The work performed was good and the trees and whole appearance of the front yard was vastly improved.
Description of Work: The company workmen came in and trimmed the trees in our front yard and also trimmed a hedge for us. They pruned the trees back along the roof to keep the brances from scraping the shingles and gutters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Shari U.
09/2012
5.0
landscaping, tree service
  + 0 more
We have used Arboretum Tree Services two or three times. When our terraced, extensive landscaping in the back yard got very overgrown, we asked Billy (the owner) to come over to give us an estimate for cleaning it all up and hauling away the debris. He came over within a week and inspected the yard. Billy agreed to have his guys hand pull all the weeds so that they wouldn't grow back so fast, trim everything up, remove a small tree and haul all of the debris away. The job was scheduled for 8/31. Billy and three or four other workers showed up right on time. We weren't home when they finished. When my husband inspected the job he discovered all the weeds hadn't been pulled. We called Billy to discuss and discovered that there had been a misunderstanding about that. The very next day, they completed the job. Billy handled this slight misunderstanding very promptly and professionally. We will no doubt use Arboretum for our tree services in the future.
Description of Work: Arboretum cleaned up and trimmed our backyard shrubs, removed a tree, hand pulled weeds and removed all debris.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Contact information

34240 Smithson Valley Rd, Bulverde, TX 78163

http://www.arboretumtreeservices.com

Service hours

Sunday:
9:30 AM - 6:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:30 AM - 6:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Tree Service,
Landscaping,
Handyman Services

FAQ

Arboretum Tree Service is currently rated 4.9 overall out of 5.

Sunday: 9:30 AM - 6:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:30 AM - 6:00 PM

Arboretum Tree Service accepts the following forms of payment: Check,MasterCard,Visa
Yes, Arboretum Tree Service offers free project estimates.
No, Arboretum Tree Service does not offer eco-friendly accreditations.
No, Arboretum Tree Service does not offer a senior discount.
No, Arboretum Tree Service does not offer emergency services.
Yes, Arboretum Tree Service offers warranties.
Arboretum Tree Service offers the following services: Tree Trimming, Thinning & Fine Pruning, Natural Canopy Lifting, Roof Cleaning & Lifting, Ball Moss Removal, Dead & Diseased Wood Extraction, Palm Tree Cleaning, Tree Removal & Take Down, Stump Grinding, Fertilization, Tree Installation & Relocation, Cavity Repair, Cable & Bracing, High-Risk Removals, Insurance Claims, Lot Clearing, Land & Cedar Clearing Bush, Shrub Sculpting, Brush & Debris Haul Off, Commercial Tree Protection, Landscaping
We do not sell trees.

Contact information

34240 Smithson Valley Rd, Bulverde, TX 78163

http://www.arboretumtreeservices.com

Service hours

Sunday:
9:30 AM - 6:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:30 AM - 6:00 PM