ZEUS PLUMBING, INC.

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They work with my home warranty company. Very nice guy.

Took forever. He came out Thursday and said too late to get new heater from warehouse. Then Friday he said they were out of the heater he wanted as he wanted the best. Monday he came with an AO Heater 6 year warranty. I could have gotten a GE 12 year heater at Home Depot.

He was very responsive, did excellent work and cleaned up after himself. He did everything that I thought was appropriate. Will be using him again for any future plumbing needs.

I set up an initial appointment for March 29 for an estimate of the work I wanted done, which went fine, although they were late. An appointment was made to have the work done on April 19. I had to take the entire day off work because I was given a four hour window between 8-12 that they would show up to do the work. At 1:00 pm I still had not even received a courtesy call that they were running behind so I called the office. I was told by the gal who answered that they were running late and should be out there in 30 mintues. At 1:45 they had not shown up and I had to reschedule the appointment. The next scheduled appt was April 26th between 10 and 2. Again....I had to take the day off of work to be there. Once again...no one showed and no courtesy call. I called the office to explain that this was the second time it happened, that I had to take yet another day off work AND that I have NO working stove to cook on until they come to do the work. She said she would call them and call me right back. After 30 minutes passed and I she had not called me back, I called and got an answering service saying they had all left the office for the day. UNACCEPTABLE in my mind. Must have been celebrating Fiesta. Unfortunatley, I could not take my children, who were off school that day, to the Battle of Flowers parade because I had a scheduled appointment with this company that they didn't even bother to show up for. Poor, poor, service:( UPDATE 6/9/13 I noticed the response from the vendor and here is what ended up happening. I found a reputable, professional company that took the time to do the homework and find out how to get the job done to CODE. They even took the time to obtain a special certification. Zeus made appointments with me, for which I took two vacation days to wait for them at my home. If they refused service... WHY DID THEY MAKE TWO APPOINTMENTS TO PROVIDE THE SERVICE and then not show up either time with no explanation or courtesy call. Nothing professional about that.

I heard nothing from the company, and called back one week later and asked to speak with "Fred" as directed, to find out what was happening. He was not available, and I left a message with a lady to ask him to call me. No call. I did the same yesterday, and spoke with Jackie, with the same response, and promise that she would ask Fred to call me. Again, no reply from Fred. I called again today, and spoke with Leslie. I told here that Fred was not replying to me. She called him, and apparently, he was not working today, but told here that the parts were either shipping to them this next Monday or Tuesday, or they would be receiving them on one of those days. I repeated that we are selling our home and need this repair done right away. I called American Home Shield to report my problem. We'll see if they are any help resolving this lack of responsiveness.

Overall the plumber we worked with was a much better experience than prior plumbers we had dealt with. Although he never showed up during the alotted time frame he did have a much more constructive and positive attitude. He did not have a problem explaining what he was doing and why he felt it could resolve our issue. When the toilet wax ring replacement did not fix the smell he came over to perform a smoke test. This is when things went south. The first issue was that he could not climb up on the 2 story roof to close off the vents as he is not allowed to be on top of a 2 story. He had been to our house before and knew we had a 2 story home. I volunteered to get on the roof and close them off myself which I did. He then began to assemble a make-shift smoke machine consisting of a bucket and shop vac. While I am not a plumber and have never performed a smoke test myself I do know there are machines for this. I became concerned when his comments and behaviors began to indicate he had never used this setup before. He then taped the "machine" to a sink drain and the shop vac. I asked if the test would be valid as I assumed the pressure from the shop vac would blow a p trap somewhere in the plumbing system. He assured me it would not and that it did not put out enough pressure. When he performed the test he lit something that produced smoke in the bucket. It immediately set off all of the fire alarms in my house. We checked around for any leaks and the only source of smoke was coming from an upstairs bathroom far away from the source of the smell. He suggested that this was the source of the smell and the leak. I was not convinced and when I lifted the toilet lid it was obvious that water had blown out of the toilet all over the bottom of the lid (blown p-trap). He began to theorize multiple scenarios as to why the smell could be occurring... None of which sounded logical compared to the situation at my home. He then called someone at his company to ask for more instructions. I asked him to leave as he wanted to retry the test and I was not convinced of the validity of the testing and it was late in the evening. He was professional and packed his things and left with no issue. He reported that the upstairs bathroom was the problem to AHS. We have since had another plumber out who resolved our issue. It was not the upstairs bathroom.

Both times he showed up when scheduled, was professional and worked quickly and efficiently. I'd use them again for non-warranty issues.

After a long weekend away over the Labor Day we came home to a flood inside our home. It appeared that our water heater located in the attic had broken and dumped it's contents on our coat closet and there was water in the foyer and laundry room. We contacted First American, our home warranty company, and they assigned Fred Wright's plumbing to fix our problem. Fred Wright Plumbing was to arrive within 48 hours. After waiting 3 days we called First American because no one had arrived. They finally showed up on the 5th day after we had called, and the plumber took one look at the water heater and said there was nothing wrong. He then said we owed him $60 for the service fee. When we asked several questions the plumber told us that he was only there to determine if the water heater had any problems, and it was his professional opinion that the water heater was in good working order. We had shut off the water to the water heater in the attic (we have two water heaters so we still had hot water in one guest bathroom and kitchen, but no hot water in the master bathroom and the mother-in-law suite bathroom. Fred Wright's "brilliant" plumber turned the water back on to the water heater and said we should have no problem. Two days later we had water dripping from the ceiling of our coat closet. We had taken precautions and removed everything from the coat closet, spread out old towels, and placed a bucket under where it appeared the bulk of the water had come from previously. The bucket was full and had overflowed. Since we had already had a plumber confirm that there was nothing wrong with the water heater, and everything we saw in the attic indicated the leak was coming from the water heater, we ended up calling Jeff Holub, a general contractor we had good success with in the past. We were going to have Jeff repair the secondary damage anyway, so Jeff came out and said the water heater was broken and leaking, and he would not start repairs until the water heater was replaced. We then called First American and they agree to have Fred Wright come back out. Again Fred Wright took almost a week to respond. When the plumber arrived we were grateful to see it was not the same plumber. This time the plumber took one look and said the water heater was broken. He said it was obvious and couldn't believe any plumber could not see that the water heater was broken. He told us Fred Wright Plumbing would notify First American and arrange to have a water heater delivered. He assured us it would be installed in the next couple of days. He set us a date for Friday, October 12, 2012. Fred Wright Plumbing called us Friday and said they couldn't make it out on Friday and asked if they could come Saturday. We agreed. We got another call Friday evening confirming they would be arriving, and then a call back saying they couldn't come out until Monday. We had already scheduled Jeff Holub, our general contractor, to come out on Tuesday to start the repairs to the damaged ceiling, walls, and doors. Thankfully Fred Wright Plumbing arrived on Monday and completed the installation. We would never recommend using Fred Wright Plumbing for any services because we don't understand how a plumbing company could send a plumber that couldn't tell that a water heater was broken, the fact that they were never arrived on time, delayed every service by several days, and then over-billed us for services provided.

We do not have hot water since Monday 9th of October and today is Saturday13. Company came twice and the problem is the same or worst. We are very disappointed with the lack of concern and poor performance.

Plumber was supposed to perform leak detection on the main water line (from the meter to the house). He was here for 10 mins and did absolutely NOTHING other than tell me that my home warranty would pay for anything outside of the main foundation. I understood this and still wanted the work completed. He did NOTHING and did not have the proper equipment with him to do the job (although the office confirmed prior to the appointment that he would). He left, then callED the warranty company and told them that he found it to be a leak in the yard and confirmed that there were no slab leaks. Claimed he was on the job site for 1 1/2 hours. BS!! I WILL NEVER USE THIS COMPANY AGAIN AND RECOMMEND THAT OTHERS DO NOT EITHER!!

I found the plumber to be courteous, knowledgeable, and very timely. He fixed the problem within an hour. I would recommend them to anyone.

They were pretty good and I will use them again.

He is very honest and efficient. He is trustworthy.

The work was completed in a very professional manner and he was very reliable at his job. I only wish the facts would have been addressed before hand and attitude would be different about it.

The plumber was reasonably prompt. He took 2 full days, and worked hard. There was a delay because one tank leaked and had to be replaced. The finished product looks great, and he took away everything he pulled out. He also explained all the shut-offs and required maintenance. The price above is what we paid after the American Home Shield reimbursement. Another firm quoted us a reverse osmosis system for about the same price, but that didn't include UV, chlorination, or a new salt tank. The plumber even helped us when we accidentally locked ourselves out of the house while he was giving us the tour after he finished.

The leaky faucets were fixed properly and in a timely manner. We are still waiting for the fixtures on the other faucet and the reverse osmosis filter or new filtration unit if filters are no longer available for the unit. (The unit is over 20 years old and may need replacing entirely.) We have used Mr. Wright for almost 20 years. For real emergencies, he comes very quickly, even on weekends and holidays, and always does an excellent job. However, for non emergency work, he takes a fairly long time to get around to it and needs reminding to come out. His work is always of the finest quality and his prices are reasonable.

I called Mr Wright for an appointment and he (or his personnel) came on the day we established, fixed the problem very well and charged a very reasonable price. This service was outside, so I can't comment on punctuality, since they could come at any time during the day. I was very pleased with the service as described and would call them again. It's rather sad that I was ridiculously happy to have someone come and do what they said they would do on the date they said they would be there and at a good price -- they provided good customer service, which seems to be getting more and more rare.

Didn't show up as agreed. Didn't even call until an hour and a half later. Very Rude, screamed at me on the phone. Don't every call........

He was very nice and worked very hard. He's very down to earth and he and his son work together. He does well and gets the job done. He cleaned up after himself well.