ZEUS PLUMBING, INC.

If you can, get Juan P. as the technician, he was on time, did a GREAT job and provided amazing advice. Zeus Plumbing you need to make Juan P. a manager! He is by far one of the best resources you guys have! To Juan P., thank you for everything sir!

He came out look at leak told us there would be a 180 dollar access fee and a pipe modifiecation fee of 250. That was not covered with our first American insurance my husband told him to hit the road and we would do it our selves . We got the parts at lows and he had it fixed in 15 minutes

My name is Yasaman Azima and I own a home on a prominent street in Terrell Hills. I had planned to renovate my home and hired a contractor by the name of Clearfield Construction. Zeus Plumbing was a subcontractor to Clearfield that was supposed to provide plumbing services for my home renovation. Hiring both Clearfield Construction and Zeus Plumbing was a complete mistake! Neither of them finished the job that they were paid for and cost me thousands of dollars. Karl Bishop, who is the Master Plumber at Zeus Plumbing, walked me through the property during the renovation. Karl claimed that Zeus Plumbing completed work that complied to the City of Terrell Hills code requirements. He also claimed Zeus Plumbing completed all the work they were expected to. Zeus Plumbing was paid a total of $7441. 00, which was 100% for their claimed completion. Zeus Plumbing stopped working on the renovation in June 2018. The property was walked-through after their departure and it was discovered that Zeus did not complete the work they claimed to. Several of the jobs that were claimed to be done by Zeus Plumbing were not completed and not up to code. The water softener was never installed as had been claimed, nor the recirculating pumps. The water heater that Zeus Plumbing claimed to have installed, was in fact not installed and its location was not up to City Code Requirements. The attic piping that connects the water heater to the bathrooms and kitchen was also not connected. All the incomplete and incorrect work that was done by Zeus Plumbing cost me time and money to rectify. I attempted several times to contact Zeus Plumbing’s management. I reached out to Pam Wright the Owner of Zeus Plumbing, Fred Wright the company President, and Karl Bishop the Master Plumber who had previously given me the property walk-through. I requested that Zeus Plumbing complete their work or refund the money they had been paid, but received no response. After much frustration, I contacted a lawyer to assist me with the lack of responsiveness from Zeus Plumbing. It was brought to my attention that Zeus Plumbing never applied and received a permit from the City of Terrell Hills to do work on my property. As a result, the lack of permitting verified that the City did not perform any inspections on the work that Zeus Plumbing had claimed to have completed. The lawyer who was assisting me sent a letter to Zeus Plumbing notifying them that they did not have a City Permit. The letter also requested they return to the property and complete their work. Zeus Plumbing did not respond to the letter. Not only did I lose the money that was paid to Zeus Plumbing, I have had to hire another plumber to correct and complete what little work they had done. Zeus Plumbing is by far the worst experience I have ever had with home renovations. Their lack of responsiveness, damage to the property, and lies make them completely unprofessional. Do not hire this company, they are a disaster.

We were satisfied with David's service.

The young man, David, did a fantastic job. He was professional, timely, and his work looks great. Note, he was here fixing the mistakes of the previous pluming service, Texas Plumbing.

The plumber made an error during the installation that resulted in a major leak originating from the water heater in the attic running all the way to the first floor. The second story carpeting was saturated and the ceilings on both floors were damaged. When I returned to the house about 4 hours after the plumber had finished the installation, water was pooling on my new wood flooring on the first floor. Zeus Plumbing promised to "make everything right:" they sent a restoration company to our home with fans and dehumidifiers, and they paid for the drywall repairs. I got a written estimate for the repair to the damaged wood flooring, but since there was still measurable moisture under the floor, the flooring expert recommended that we wait until everything was drier before pulling up the damaged flooring. I sent the estimate of the repair to Zeus and they sent me an email saying they would mail a check to me as soon as I returned a "Release of Liability" form to them. I have made numerous calls to inquire about the payment they promised to send me, and all I've gotten in return are excuses. Regarding the leak due to the plumber's error--mistakes happen, and even though it caused us a tremendous inconvenience and disruption, we are understanding. What we cannot understand, though, is how the owner of Zeus Plumbing would treat a customer the way we were treated. I cannot recommend this company because they don't do what they promise, and when a PLUMBER makes a mistake that results in FLOODING of the customer's house, and then does not follow up with what it takes to put that house back in order, well, we are simply dumbfounded at our experience. Fortunately, we were able to recoup some of the payments we had made to Zeus Plumbing by filing a claim through our credit card company., but it doesn't cover what it will cost to repair our wood flooring.

Work was excellent. Andrew de Luna, was very understanding and just great!

Misdiagnosed the root cause. Told me everything was installed incorrectly even though I had been using the heater for 5 years without any problems. Told me that if I didn't fix those issues, all the other appliances in my house would start breaking soon. Came up with a list of things that he told me I had to get fixed before I even fixed the water heater. Their price tag was $5000. I called another company for second opinion. Turned out to be a simple issue. Moreover, the second company actually did some research and found out that the heater was under manufacturer's warranty and was installed correctly to manufacturer's guidelines. They got the manufacturer to approve replacement parts and I was able to get it all fixed for under $500. Zeus was trying to scam me and was up-selling things using scare tactics. Telling all my friends and family to stay away from this unethical business. I had to pay a service fee for them to come out.

Lonny called and said he was on his way and came within the appointed time. he got right to it and worked about an hour to clean out our clogged drain system. he was very professional and pleasant. we couldn't have asked for better service.

9/11/2015 @ 2pm - claim was assigned to Zeus 9/12/2015 - no contact from Zeus 9/13/2015 - no contact from Zeus 9/14/2015 ? I called Zeus - I explained that the fitting was leaking and if it failed completely, it would flood the ceiling/attic/room under it. They said the soonest they could come was 9/15/15 between 8am-1pm. They said if I did not know where the shut off for that line was, to shut off the water to the house, and drain the hot water heater. I was then to go out to the street and turn on the water only when we needed to use it. 9/15/2015 ? I waited from 8am-1pm (took the kids to before care at school to make sure I was here the entire time) but the technician did not show up. 9/15/2015 ? 2:00p - I called Zeus to let them know the technician had not come. The receptionist said she had been trying to reach me and that the technician?s truck broke down so he would not be able to come. The earliest they could send someone out was - 9/18/2018. I had no messages on my phone and the phones have been next to me all day. I called and requested another contractor who could actually show up.

When the home warranty company assigned the service request to Zeus plumbing I had checked Angie's list for the previous reviews. And I saw a few poor ones and that made me a little concerned. Next I had to call them up to schedule an appointment after a day had passed after putting the request which didn't make me feel any better. But after that everything went great. The technician called to confirm before coming in, reached on time and quickly identified the issue and did a good job on replacing the garbage/disposal and confirming that it worked right.

I was very nervous about Zeus Plumbing after reading some of their reviews on Angies List. However, I am very impressed with the work they performed. The plumber called me 30 minutes prior to arriving at my house, which gave me time to prepare for his arrival. Once he arrived, he quickly diagnosed the problem and fully described to me what needed to be done. When I questioned his diagnosis, he did not get mad or upset, he simply showed me why the problem was easy to fix. He then left my house (which worried me that he wouldn't come back for 2-3 days) to find the proper part to fix the problem. He was gone for less than 30 minutes. About 10 minutes later, the main water supply was turned back on and my problem was fixed. Having a home warranty is sometimes a blessing and sometimes a curse. The warranty company assigns a contractor and we have to normally live with that decision. It has been painful in the past, but today, I am very pleased and would recommend, and use Zeus Plumbing again!

They are very good. The quality of their work was excellent. They are very friendly. They have good customer service. They presented all possible options and they were honest about the balance of technical solution and price. There were other options that were more expensive but had little benefits. They are just honest about the options that were available, provided good strong technical service, and have good customer service.

I used my home warranty company to place a service call to unclog the drain. The guys showed and cleaned up the drain. Appreciate the service.

Good work and quickly done.

As stated above. We were charged for the visit, but the problem was not corrected. Luckily, there was no permanent damage to our house. We called another plumbing company who easily found that the drain gasket was damaged, and they fixed it. We called Zeus plumbing to let them know what happened. They never returned our call.

We have a home warranty since we bought the house so if something goes wrong with the house for a year after we buy the house, we can call the home warranty and they send people out. There was one company that they send out and I was not impressed with them at all. Actually we refuse to have them back. They were sent out to replace the water pressure regulator which was not working at the curve. They were very unprofessional. They came and he assessed it and said that it was not working. My husband said that he was irritated that he had to work. Then we had to have a pressure regulator tank put on top of the water heater. He would not do the curve until we got one on the tank. So we asked him how much it was and he said it would be $500. I had already goggled it and the part was only between $ 30 and $ 60 and he wanted to charge us $500. So we asked him if he could do the one at the curve but he refused and wanted to do them both. But we needed some more estimates and we were not prepared to have him do both. So we had another provider do it for $250. However we had to pay them the deductible for them coming. The total he quoted was $410 to do it. They came out quickly but they wanted to make some money and they were punctual. We will not use them again.

Sent out by Home Warranty. I consider myself a do-it-yourself-er so I was kind of frustrated with myself that the fix was so easy. They came out and cleared the block from the bottom and reset the disposal with a button on the back of it. It took 2 minutes so I was kind of frustrated with myself as I had now incurred a service fee, but that is not the companies fault. They came out and need to be paid for their time. From a service standpoint, I put in the service request in the morning, received a call within several hours for an appointment the next day. My appointment window was 8 to 12 and they called twice before they came. I missed their calls due to work calls but they came anyway. I think the rep could tell I was frustrated with myself so he took the time to explain exactly what he did and how to clear the disposal from the bottom and reset it should this occur again. He also cleaned it and showed me how do the same. He could have fixed it in 2 minutes and then left but he did take some additional time to explain.

Worst customer service ever. Had a water heater go out and my home warranty company sent Zeus Plumbing. It took them over a week and a half to replace the water heater and now a month later my pressure regulator has burst causing GALLONS AND GALLONS of water to leak an hour. I've been calling them for 4 days and no one has gotten back to me. I try to get a number to reach someone and I just keep getting passed to their answering service who never gets back to me. NEVER USE THESE GUYS!!!!!!!!!!

It is now two weeks later, and I have called them four times without any response, until today. They say the will be here in two days, which will be almost three weeks since their initial service call. The part that they need cost $14.00 at Home Depot.The repair has NOT been completed A plumber arrived on 08//15/2014. He replaced the defective part and re-assembled the commode.. On 08/20 while cleaning the commode, I discovered lengthy cracks in the porcelain in the area where the bolts that secure the tank to the base of the toilet are located. It is a direct result caused by over tightening the bolts. I will contact Zeus plumbing tomorrow. On 08/27/2014 I filed a complaint with the BBB. As a result Zeus Plumbing called me and stated that if i withdrew my complaint they would replace the toilet. I did, and now Zeus will not answer my calls (using caller ID I'm sure). I then called using my cell phone. They answered, so I inquired when they thought they would replace the commode. They said they would find out and call back . I am sure that will not happen. They will now use caller ID to screen my cell phone calls. I will file another complaint with the BBB ,but do not expect any results from Zeus. Small Claims Court will be my next option, but it is a lengthy, and costly process. There has been no response from Zeus

They attempted to "Rip us Off" ....The plumber was going to install a gas water heater incorrectly & not in code compliance. He wanted to place the gas water heater on the floor & not the required 18 inches above the floor( which is where the original water heater was already located) He then wanted to install a new water line to our ice maker to reach the new location of the water heater. It was going to cost us $1285 out of pocket on top of what the Home Warranty covered. He was late in arriving and never confirmed he was going to be at our residency. We were having dinner 30 minutes from our house when the plumber called an said he was at our house. Zeus was recommended by Home Warranty of America( our home warrranty company). We have since discontinued our Home Warranty contract with them. I called the plumber I have used for the past 25 years, Guarantee Plumbing. They installed a new heater for $750( new water heater included). I was given $500 from the HW company for the water heater & install. I paid $250 out of pocket but figured I saved over $1000 from Zeus's price. Also the install was going to out code compliance & a fire hazzard. Zeus Plumbing should be totally removed from Angie's List ...a B rating is incorrect ...they should have a "F" rating or even a "Z" rating if such a rating existed.

I agreed to have this repaired. He made the repairs and left. About 10 minutes after he left I noticed a water stain appearing on my ceiling. I called them back. They claimed there was no way it was their fault, even though I had not water leak prior. He then proceeded to tell me I must need a new water heater and I would need to sign a form so that if they caused any damage or were hurt , they would not be held responsible. We did not use them after that. The owner has refused to return calls to talk about the damage they did cause. Our insurance company has assessed $5000 worth of damage due to the leaks into the bathroom and the adjoining office. The company refuses to accept any responsibility or even apologize. I stopped payment on the $160 he charged me for the repairs that caused all the damage. they are now pursing that payment, but refuse to talk about the other damages. Do not hire this company under any circumstances. If your home warranty suggests using them, refuse!

On time, very professional, quickly found and fixed the problems. Will be using again

This was through the homeowners maintenance insurance company.

..They have a habit of making an appointment then canceling it. I had an appointment with the home warranty. They are supposed to come in 24 hours. They canceled this first appointment. They then came out and I needed them to come back because I thought the spot was still leaking. I had an appointment from 9am to 1 pm. At 1:30 pm they call and said the plumber quit. My next appointment was between 8-12. I called to verify the appointment they then said he would be there at 1:45 pm. You can't count on them to honor an appointment. You can't speak to the manager "he's in meetings all day".