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The Steam Team

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. The Steam Team serves homeowners and businesses with a wide range of services, meeting both routine and emergency needs with prompt, expert, guaranteed service. Founded in Austin in 1983, The Steam Team has steadily expanded its service offerings and was named one of Austin's fastest-growing companies by the Austin Business Journal in 2003. In 2005 we were selected as the only finalist for the Austin Chamber of Commerce Business Awards for customer service. The company has built its reputation on performing beyond even the highest expectations, with greater professional focus and personal involvement than its competitors .

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. Serving Austin for over 30 years!

Services we don't offer

Ask for Details

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7343 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
10%
3
3%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 343 reviews

Melissa .
04/2014
3.0
carpet cleaners
  + -1 more
They did an okay job. It wasn’t the best carpet cleaning I have ever had but it was okay. I had to use that deal pretty quickly because my tenants were moving out.
Description of Work: I purchased a big deal for Carpet Cleaning for cleaning my carpets in a rental unit.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$59

John V.
04/2014
1.0
carpet cleaners, air duct cleaning
  + 0 more
These guys do have good equipment, that is not the problem. The problem was that they did not clean up after cleaning the ducts, they scratched my floor, they scratched the paint. It was a terrible experience. I called them and their "quality control" manager came. He said he would fix everything, including my floor. He sent someone over who had look and I never heard back from them again. They charge an aweful lot and their workers just want to get the job done so they can cash and move to the next job. Very disappointed in this company and their service.
Description of Work: Cleaned air ducts, cleaned carpet

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$1,500

Response from The Steam Team
We apologize for any inconvenience you've had with our company. We have attempted multiple times to reach out to you regarding the issues you have expressed concern over but have not heard back. Can you please contact our General Manager William Arieno at (512) 450-7117 or via email at warieno@thesteamteam.com. We guarantee we will do whatever it takes to make the situation right.

Steve K.
04/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Our16 year old tile floors had not ever been professionally cleaned. The grout color is back to what it was originally. The floors look amazing. We also had our carpet cleaned at the same time. Joseph, our tech, did a wonderful job. He was very professional and did an excellent job explaining what needed to be done and the cost. This was the second time to have Steam Team clean our carpet. We will have them back for both tile and carpet and highly recommend them and our tech, Joseph.
Description of Work: Tile floors and carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$780

Philip R.
03/2014
5.0
flooring contractor
  + -1 more
Excellent, professional service. Did a great job installing perfect floors.
Description of Work: Installed new flooring after a broken water heater flooded the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$20,000

jan M.
03/2014
5.0
carpet cleaners
  + -1 more
I had 3 areas steam cleaned and had an enzyme treatment since I have pets. Joseph was the tech and explained everything to me before he did the job. He also gave me a complimentary bottle of spot remover. I was totally satisfied with the job he did. I will use The Steam Team again and would recommend them. Jan M.
Description of Work: Steam cleaned and treated 3 areas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$122

Charlotte V.
02/2014
5.0
carpet cleaners
  + -1 more
Brandon from Steam Clean was very professional, thorough, and efficient. He explained everything before starting the work, gave me quotes for other carpet areas, and went above and beyond in trying to troubleshoot a tile and grout problem I had. This was my second experience with the company, and they will be my first choice for future jobs. C. B. Vaughan
Description of Work: Steam Clean cleaned and treated carpet in combined den, dining room, and hall area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Carol C.
02/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
He came on time, was very polite and cleaned the carpets very thoroughly. I used other carpet cleaners in Austin before, but I think The Steam Team does the best job by far.
Description of Work: Cleaned my master bedroom (large room), exercise room and a large walk-in closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Pam H.
02/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great job. We will bring them back to clean master suite in near future. Very professional.
Description of Work: Cleaned family room carpet, dining room carpet and family room sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$498

Dorothy Y.
02/2014
5.0
carpet cleaners
  + -1 more
They did great. No dislike and i would use them again.
Description of Work: I used the "Big Deal" that I purchased for the services of The Steam Team. They steam clean the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.99

STEVEN M.
02/2014
5.0
carpet cleaners
  + -1 more
They were great. They were very personable, friendly and professional. They came in, they put on their booties. Their quality was good. I've mentioned that if we did that again, I would call them again or look into their price at least. We didn't call them right away but when it was ready to expire, we did and then we were able to come up with a date that was good with everybody with no problem. They came when they said they would. They were very professional.
Description of Work: I used the "Big Deal" that I purchased for the services of The Steam Team.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

T.A. A.
02/2014
5.0
carpet cleaners
  + -1 more
They were able to accommodate my request for service with one day's notice. One the day of service they called to let me know they were on their way and they showed up on time. Roman was the technician and he was courteous, professional and did a great job.
Description of Work: Cleaned the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Julie R.
01/2014
5.0
carpet cleaners
  + -1 more
The Steam Team was very friendly and professional both in the scheduling process as well as with the work performed. Our house had recently been flooded so there was a lot of mud in the grout. After the tech left and the tile dried, I noticed a few spots that needed to be redone. They came back out and redid the area. Our house finally felt clean and back to normal and i appreciated the follow up checking in our statisfaction of work performed!
Description of Work: Steam cleaned tile in entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Cynthia L.
01/2014
5.0
carpet cleaners, upholstery cleaning, air duct cleaning
  + 1 more
Pricing was clearly established up front. Everything looked fine when they left, but as the upholstery dried I noticed some white streaky residue on a couple of the pieces. I called and left a message on the customer service manager's voicemail. The next day, they sent someone else out to address the problem. This technician spent two hours recleaning all affected pieces and stayed long enough in the drying process to be sure all was well and that we were satisfied with the work. While I was a little edgy about the initial problem, I was completely impressed with the speed, attention and quality of getting it taken care of. I will use this company again.
Description of Work: Hired the Steam Team to clean all A/C ductwork, upholstery on a loveseat & dining room chairs, and two area rugs. A two-man team came out right on time and did a professional, thorough job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

John P.
01/2014
5.0
carpet cleaners
  + -1 more
They are good and I have used them approximately 10 times. They are great and I go there all the time. Most of the time they will give me a $25 off gift card for the next cleaning so it reduces the price further. They are excellent. Even though I can find cheaper services on Angie's List I just feel like they are a gem so I use them all the time.
Description of Work: I used The Steam Team for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jennifer D.
01/2014
5.0
carpet cleaners
  + -1 more
The technician showed up on time, wore shoe covers, and walked through the areas to be cleaned to look for trouble spots. He moved all the heavy furniture and put everything back when done. Very polite and very thorough. He made recommendations on what types of spot cleaners to use (and avoid). We have a lot of traffic with 3 kids and two dogs, and our carpet looked great when it was all steam cleaned. I also like that from time to time The Steam Team donates a portion of their profits to our local elementary school.
Description of Work: They steam cleaned our carpets in our living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Patrick D.
01/2014
5.0
carpet cleaners
  + -1 more
We contacted the Steam Team to fix some water damage in our house due to a ruptured refrigerator line that spilled water all over our kitchen. They came out promptly and used their tools to figure out the extent of the damage and what would need to be done. They had to pull some baseboards, drill holes, run a dehumidifier, use large blowers for several days, and apply anti-microbial treatment. The blowers were pretty loud but they warned us ahead of time. It was frustrating to have to deal with water damage but it was nice to have our minds put at ease that there wouldn't be mold growing in the walls or permanent structure damage. They were even flexible on the price and were much more reasonable than a competitor who quoted us for the same work. I only wish they were 'full service' and put the baseboard back on but they told us they didn't do that sort of thing so it was not a surprise. Overall we were satisfied with the work.
Description of Work: Treated water damage in walls.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Max W.
01/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
It went very good. I paid an additional amount for the service. This was my first time using them. They were good quality. They were prompt.
Description of Work: I purchased a Big Deal coupon from The Steam Team to clean the carpets in the stairways and to clean the tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

chris T.
01/2014
4.0
That went well. It was a big job. It was pretty expensive and it took him quite a while.
Description of Work: We have used The Steam Team when we had water damage. We had a pipe burst.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,750

Marcia C.
01/2014
5.0
carpet cleaners
  + -1 more
I had a very difficult time in Austin finding a company that cleaned area rugs for a REASONABLE fee. Plus, everyone wants to do it in your home and not a lot of drop off places. Steem Clean takes drop offs and they did an excellent job within 2 weeks . The price was a bit higher than I am used to paying in my hometown of Evanston, IL, but I was thrilled to find someplace to do it. I would definitely use them again.
Description of Work: cleaned my daughter's area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Todd S.
01/2014
5.0
carpet cleaners
  + -1 more
Technician showed up early for the appointment, after calling to confirm that was okay. He was extremely professional and polite, and went above and beyond what I expected. I would definitely use this company again.
Description of Work: Steam cleaned 4 rooms (and hallway) in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Adon G.
11/2013
5.0
carpet cleaners
  + -1 more
The technician was very friendly and overall, it went very well. They did a great job and gave me a 10% discount on top of the coupon for being an Angie’s List member. They showed up on time and quality was very good.
Description of Work: The Steam Team cleaned my living room and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Katie D.
11/2013
5.0
upholstery cleaning
  + -1 more
Steam Team was able to be at my house same day when I called! Unfortunately, I had a couch that was 'beyond repair' - the damage was so great that the cleaning costs out valued the sofa. But the rep couldn't have been nicer, on time, straightforward about everything, not pushy, and gave me a free sample of their cleaner anyway. I would definitely call them again.
Description of Work: .

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eileen B.
11/2013
5.0
upholstery cleaning
  + -1 more
I was told that someone would come between noon and 4:00. Joseph arrived before noon, which was great. He immediately went to work, cleaning the sofa and chair. He removed red ink stains, black stains, and dog hairs. It looks like new.
Description of Work: Cleaned upholstered sofa and chair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Gerald K.
10/2013
5.0
carpet cleaners, dryer vent cleaning
  + 0 more
The carpet has been through 12 years of two boys and two big dogs so extremely run down and stained. The team took a little extra time and effort and it turned out great. Will definately recommend them to everyone.
Description of Work: The guys came in and just went to work, did the upstairs and the Steps. Also were able to clear the dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Sztejnberg D.
10/2013
5.0
carpet cleaners
  + -1 more
I can't say enough about The Steam Team. They were on time, very nice, extremely professional and a fair price. They did such a good job I added extra rooms/carpets to be cleaned while they were at my house.
Description of Work: Clean carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Contact information

1904 West Koenig Ln, Austin, TX 78756

http://www.thesteamteam.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Air Duct Cleaning,
Flooring Sales and Installation,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
General Remodeling,
Hardwood Flooring Sales and Installation,
Interior Painting

FAQ

The Steam Team is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 6:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

The Steam Team accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, The Steam Team does not offer free project estimates.
Yes, The Steam Team offers eco-friendly accreditations.
No, The Steam Team does not offer a senior discount.
Yes, The Steam Team offers emergency services.
Yes, The Steam Team offers warranties.
The Steam Team offers the following services: The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. Serving Austin for over 30 years!
Ask for Details

Contact information

1904 West Koenig Ln, Austin, TX 78756

http://www.thesteamteam.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM