The Steam Team

I worked with Andrew Bobst through a flood remediation process. And while he was extremely responsive & quick to come out to the house in the flood aftermath, the rest of the process was like pulling teeth. There was unclear communication about how long the dryers needed to run, promises of working with insurance, but to which I later became the middle man for payment. And most significantly, a tile that was ruined when the walls were taken out. I've spent 5 months trying to work with them to get them to replace this. And I've even offered to provide a replacement tile myself, if they'll just have someone come replace it. Unfortunately, despite countless followups, Andrew has not made the time to get this resolved. So I certainly won't be giving them my service again.

If I could give a zero I would. I never write reviews, but want to make sure others are not taken advantage of like I was after an unfortunate restoration issue. Beware of the Steam Team Austin who starts then abandons the project and will provide an estimate and then never communicate with you again until you receive an invoice three times your estimate with no explanation. There is no communication and you have to chase your project manager for answers. They do not provide any documentation as proof of damage and work completed. I was told in writing that they "dropped the ball" but still sent an invoice with no details for over 10k. Wes in the Austin office management is completely useless and refused to provide a detailed invoice. Read other similar reviews and avoid them and the stress.

A truly nightmare experience with this company. Work stopped on the project and when I asked for a status update, the Project Manager told me he didn't need to let me know what was going on and then quit the project. I escalated to the owners of the project who also resigned from the project. They then took months to settle on the final bill leaving my project stranded. It was really one of the worst service experiences of my life. If you have a fire restoration project look to anyone else. They are simply awful.

I’m really happy with the service I received from Mike at The Steam Team. He made 20+ year old carpet look practically brand new and our white kitchen tile is so shiny! The grout in the kitchen had never been cleaned and it looks amazing. Mike arrived early and explained everything to me. He gave me options in terms of additional services (such as grout sealing) and provided me what the cost would be. He arrived around 1:20 and was done with 3 bedrooms, office, stairs and landing, kitchen and bath by about 4pm.

It took longer than we expected, but they were very thorough. They came out within hours of the flood after being called by my insurance company and set up fans throughout the house to dry out the place. They also removed sections of my ceiling and pulled down soaked fiberglass insulation. A day or so later they came by, removed all the damaged flooring and also put thick plastic sheeting over where the ceiling was missing so that I could run the AC efficiently.

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The carpets are clean, dry and do not smell. It's exactly what I needed. I agree (with other reviews) that the telephone quote was less than the in person quite. I did not appreciate the add-on for then "hallway" (tiny areas), such that I did not have my walk in closet cleaned so the cost would t go up so much. And the coupons are way less than the eventual cost of the services I would still use them again, but I'd budget more for the services than quoted. The work was too good to not keep using them.

did a great and removed the "wrinkles" by stretching the carpet!

They cleaned a chair that was very dirty and now it looks new! They also did a great job cleaning my carpet. I highly recommend them!

Can't remember when the 20-year old carpet looked this good!

They provided a little bit of everything. They're really good.

They did a fantastic job. Their price is not that great. You pay for what you get. I would tell friends and family that they're the best in Austin.

Mario was very professional and courteous and did a great job.

Very pleased with the work! They spot treated some stains before steam cleaning and the spots are gone! No need to call anyone else. We had 4 bedrooms, office and liv. room done.

They did a really good job. It was good, if I remember correctly, they were on time and did a good job.

He was very professional, polite and did a fantastic job!

Steam Team does outstanding work! Mario was on time, very friendly and professional. We've tried a number of the 'other guys' and are glad we finally found the Steam Team. Our carpet looks almost new now. Will definitely hire them again.

I called the Steam Team first thing this morning and they were able to get a technician to our home in less than 2 hours. We were told that we would receive a call 30 minutes prior to arrival and that's exactly what happened. Mario Garcia, the Steam Team technician, was able to remove the stains in less than 30 minutes. We are so appreciative!

Everything was very smooth. Jay on the phone was very professional, set up the appointment for an estimate. Guys came on time, answered a lot of questions, and then e-mailed me their quote. We set up a date to do the work. Ronnie and Robert showed up on time, worked hard, and my floors are shining! They were very careful to protect my furniture and the walls while working. I was very impressed with the job they did.

We have used the Steam Team multiple times, really like their professional and friendly staff. They always do a great job, including putting squares under furniture that can't be moved to protect the legs from moisture.

All aspects of the job went fantastically well and we were very happy with all levels of service. It's been two years and the floor installation was superb - not a single complaint!

Very helpful & professional. Very pleased with the reconditioning of the leather chair as this was not a service I knew was available. All work was done very well. There was a slight misunderstanding about how many pieces of furniture I wanted protectant / conditioner on. The chaise longue was white & needed the treatment, but we sorted it out to my satisfaction. Very professional. I have used The Steam Team since I arrived in Austin 3 years ago for stone floor sealing & carpet/ upholstery cleaning . I would highly recommend them. .

The Steam Team tech Eli arrived on time. He stayed over time, working hard to make our 10 year old tile floors shine. When he left, our bathrooms looked better than they have in years. Great job!

Stephan did an excellent job. He was very polite and professional and did an excellent. All signs of the spill are gone.

Mario Garcia came by on time for a Saturday morning appointment. He was cheerful and confident he could take care of the problem. He not only cleaned the area of the couch where the odors were most intense he cleaned the entire couch plus all of the pillows that were on the couch. He then left me a spray bottle of the enzyme solution that he used in case there were any lingering odors or it happened again. I did not have to use it as his efforts took care of the problem. I would definitely recommend Steam Team. I have used them in the past and have always had great customer service and great results.