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The Steam Team

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. The Steam Team serves homeowners and businesses with a wide range of services, meeting both routine and emergency needs with prompt, expert, guaranteed service. Founded in Austin in 1983, The Steam Team has steadily expanded its service offerings and was named one of Austin's fastest-growing companies by the Austin Business Journal in 2003. In 2005 we were selected as the only finalist for the Austin Chamber of Commerce Business Awards for customer service. The company has built its reputation on performing beyond even the highest expectations, with greater professional focus and personal involvement than its competitors .

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. Serving Austin for over 30 years!

Services we don't offer

Ask for Details

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7343 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
10%
3
3%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 176-200 of 343 reviews

Connie Q.
03/2011
4.0
carpet cleaners
  + -1 more
I liked the company a lot. They were very good. The workers were very professional. I would recommend them. They were professional, and they gave good follow-up. They were prompt and on time. They had to come back to fix some work.
Description of Work: They cleaned carpets, as well as tile and grout.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin D.
03/2011
5.0
carpet cleaners
  + -1 more
They arrived exactly on time, cleaned my carpets, moved some of the furniture, and put them back on styrofoam blocks so that they wouldn't get wet. They did a really good job, and they were very efficient. I was very satisifed with the price and quality.
Description of Work: They steam cleaned the carpets in three rooms of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Larry W.
03/2011
5.0
carpet cleaners
  + -1 more
They did a great a great job. They were on time and it worked out very well.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lanny P.
02/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They promised to be at my house in a window from 1:00 PM to 4 PM. I expected it to be closer to 4 but they called at 12:30 and were at my house at 1:00 PM. Mario was profesional and conscientious The carpets and furniture were perfect.
Description of Work: I had carpeting and area rugs with pet stains. Mario used enzyme treatment that got out all the stains. I had a chair which I was going to get rid of cleaned, and now it is like new again. All was done in a prompt and efficient manner. Very friendly and professional. I will use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$363

Michael W.
02/2011
5.0
carpet cleaners
  + -1 more
The technician did a great job cleaning our upstairs carpets, stairs and dining room chairs. I've used various carpet cleaners in the past, but this was the first time that I felt and noticed a difference in how clean the carpets were.
Description of Work: Carpet cleaning and upholstery cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Catherine P.
01/2011
5.0
carpet cleaners
  + -1 more
They were really great. They came out within 2 days and the owner came out on a Saturday. He did an excellent job. He cleaned the carpet really, really well. We thought we were going to have to replace the carpet but he got it clean. He was amazing and affordable. We would absolutely use them in the future.
Description of Work: We used The Steam Team to clean carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Dori D.
01/2011
5.0
carpet cleaners
  + -1 more
Our 19 year old son had moved out this past weekend and the carpet in his room was literally black and brown from spilled drinks and goodness knows what else. We were going to simply replace the carpet (only two year old house) but I thought we would at least TRY to clean it first, not thinking it would do any good. The tech got there on time, was very nice and professional but when he saw the carpet, he told my husband, while they have a guarantee, he didnt know if it would apply to this. LOL! My husband told him he understood and if he could just try, we werent expecting miracles. When he was done my husband was totally amazed. When I got home, I couldnt believe that was the same carpet. I wonder if the tech was as amazed as we were! I will use them again and would highly recommend them, especially if you think your carpet wont come clean and your thinking of replacing it.
Description of Work: Steam cleaning of extra bedroom and master bedroom carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Luis G.
01/2011
5.0
carpet cleaners, earthquake retrofitting
  + 0 more
Great. They came on time and did a great job. Can't tell where our original stains were.
Description of Work: Asked them to come and clean our carpet. We have a dog and she has soiled it in a few spots. It had been a while since we had our carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Erika O.
01/2011
5.0
carpet cleaners
  + -1 more
The carpets looked like new when done. There were a couple of very small missed spots, but they were easily taken care of with the courtesy bottle of spot remover that they supplied. Very professional service.
Description of Work: Carpet cleaning of 4 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cynthia H.
01/2011
5.0
carpet cleaners
  + -1 more
I printed a coupon from Angie's List for $99 for three areas. I called and recieved great service from this company. The individual who set the appointment was professional and courteous; they called to reconfirm the appointment the day prior. The service professionals were on time, and did a very thorough job. Good experience!
Description of Work: Steam Team cleaned carpets in my downstairs family room, master bedroom and the staircase.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Diane G.
12/2010
5.0
carpet cleaners
  + -1 more
I loved the tech that came. He was so nice and very professional. He showed up within the time frame that they promissed. It has been several weeks and the carpet still looks great! He did such a fantastic job. He also gave me some helpful suggestions for cleaning up spot and spills in the future. He also gave me a bottle of cleaner to use instead of the stuff that you get at the store. I felt that for all he did the price was really fair. I have used other companies in the past that you either feel that you really got ripped off or other companies that were good but really over priced. This is not the case with Steam Team! I will be using them again!
Description of Work: Carpets steam cleaned in my 2500sq ft home. Spots treated - food and juice from kids, pet stains from old sick cat. Also scotch guard like treatment applied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Josh N.
12/2010
5.0
They were very good and did what they were suppose to. It turned out well and the stain came out.
Description of Work: They came to get a stain out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David F.
12/2010
5.0
carpet cleaners, ceramic tile
  + 0 more
It was one person and he cleaned downstairs, stairs and the hallways upstairs. On his hands ands knees he cleaned the grout where the tile is downstairs. We love this company. We had used other people through the years and were pretty dissatisfied. They had left our carpet wet and had pulled up the carpet. I had a coupon and tried The Steam Team. They are just wonderful and we wouldn't use anybody else.
Description of Work: We used The Steam Team because we had some water go under the carpet. They clean our carpets and we use them pretty regularly for other things. We last used them a year ago for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Brenda D.
12/2010
5.0
carpet cleaners
  + -1 more
They were very good. They came on time and did their job. They called to follow up on whether or not I was happy with the results. They were very hands on. They were not cheap or on the lower end in terms of the price but I did not mind as the job was done well. I have used them more than once. The first time that I had used them, they had sent some coupons around. So, I thought that I would use them again and see how it would go. I have already used them three times in the last two years.
Description of Work: I have used the services of The Steam Team six months ago. They cleaned the carpets in my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dayna M.
12/2010
5.0
hardwood floor
  + -1 more
Excellent job; they moved all the furniture and put it back when the job was finished.
Description of Work: They cleaned my hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steve S.
11/2010
5.0
carpet cleaners, upholstery cleaning
  + 0 more
All went well, and when I asked him to redo a spot he did it without complaint.
Description of Work: Two rooms of carpets cleaned. Sofa and love seat cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Rhonda L.
11/2010
5.0
carpet cleaners, ceramic tile
  + 0 more
I was told that my job would be scheduled between 11 a.m. and 2 p.m. and I would receive a call 30-minutes before the technician was to arrive. The technician called at 11 and was at my house within 30 minutes. He measured the square footage of my tile areas, which qualified me for a current special rate on the tile and grout cleaning. After he told me the estimate for the job, I signed a form giving my approval to proceed. He worked alone, quickly and efficiently, and was done by 1:30 p.m. I'm very happy with the results. My tile and grout are light beige and every speck and spill shows up. The grout looks like new. The tech moved the furniture in the carpeted areas and placed pieces of styrafoam under the wooden legs to prevent damage from the damp carpet. I will use them again in the future.
Description of Work: Ceramic tile and grout cleaning in laundry room, kitchen, and entry hall plus carpet cleaning in a large living area and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Jeannie F.
11/2010
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great. third time I have used them. satisfied each time
Description of Work: cleaned bedroom and bathroom carpet, cleaned area rug, cleaned on couch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Alicia S.
11/2010
5.0
carpet cleaners
  + -1 more
The technician, Mario, arrived on time and was very courteous and professional. He did a thorough job and finished in a timely manner. I was very happy with the way my carpets looked afterwards. I was also pleased that he left me a complimentary bottle of carpet spot remover. I will definitely use The Steam Team for carpet cleaning in the future.
Description of Work: Four rooms of carpets cleaned and a staircase and Scotchguard treatment applied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Barbara W.
11/2010
5.0
carpet cleaners
  + -1 more
They arrived on time and got the job done very well.
Description of Work: I accidentally reported on this company as having cleaned my home in April of 2010. That was an error. It was a different company that did such a poor job. Many apologies for any confusion! THIS company actually did a fantastic job of cleaning my carpets over a year ago, and I would call them again in a heartbeat!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78

Chris M.
10/2010
4.0
carpet cleaners
  + -1 more
not bad, came by quick that day when I called. they charged a pretty penny, including haul away service for something I could have easily thrown in the trash can
Description of Work: Tore out some drywall, dried attic and interior wall and carpet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$800

HOWARD B.
10/2010
5.0
carpet cleaners
  + -1 more
They were prompt, did exactly what they said they were going to do, and were reasonably priced.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Colette L.
10/2010
5.0
upholstery cleaning
  + -1 more
The Steam Team representative showed up on time and was extremely professional and polite. He did a very nice job on the work. I chose a "green" formula that did not have any scented perfume in it, which also did not treat any odors in the fabric. I would recommend a different formula of cleaner if you have a situation with odor.
Description of Work: The Steam Team steam cleaned a large upholstered sectional sofa and a chaise sofa.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jeff H.
10/2010
5.0
carpet cleaners
  + -1 more
They were punctual and took care of all the spots. They were in and out in about an hour. I would recommend them to others. There was one spot that they couldn't get out without an additional charge and product but they told me how to take care of it on my own. I would really rather have had them just knock it out since but for $75 extra that seems a little steep for a spot.
Description of Work: Basic carpet cleaning for 3 bedrooms and a hallway

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Laura A.
10/2010
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Very good job, reasonable price and on time.
Description of Work: They cleaned carpet and rugs, steam cleaned tile floors. They were on time, polite, helpful and left additional cleaning agents to use on the carpets and floors for spot cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Contact information

1904 West Koenig Ln, Austin, TX 78756

http://www.thesteamteam.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Air Duct Cleaning,
Flooring Sales and Installation,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
General Remodeling,
Hardwood Flooring Sales and Installation,
Interior Painting

FAQ

The Steam Team is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 6:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

The Steam Team accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, The Steam Team does not offer free project estimates.
Yes, The Steam Team offers eco-friendly accreditations.
No, The Steam Team does not offer a senior discount.
Yes, The Steam Team offers emergency services.
Yes, The Steam Team offers warranties.
The Steam Team offers the following services: The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. Serving Austin for over 30 years!
Ask for Details

Contact information

1904 West Koenig Ln, Austin, TX 78756

http://www.thesteamteam.com

Service hours

Sunday:
8:00 AM - 6:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM