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The Bug Master

Pest Control, Animal Removal

About us

At Bug Master we are passionate about customer service. We pride ourselves on quick response times and effective solutions for your pest problems. We are focused 100% on being a great pest control company and offer a 100% satisfaction guarantee. Check our reviews and contact us today with complete confidense

Business highlights

44 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Residential & Commercial Pest Control We cover every type of pest for homes and businesses including: General Pests • Ants • Roaches • Spiders • Scorpions • Fleas/Ticks • Silverfish/Earwigs • Mosquitoes Major Pests • Termites • Bed Bugs Rodents & Urban Wildlife • Mice • Rats • Squirrels • Raccoons • Opossums • Skunks • Birds • Bats

Services we don't offer

Lawn Care

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8187 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 76-100 of 187 reviews

Cheryl S.
10/2012
5.0
pest control
  + -1 more
It turned out very well. They do a great job.
Description of Work: We live out in the woods on the dirt road and we were seeing some scorpions in the house. They came out and sprayed the house. We now have them on a quarterly upkeep.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for your feedback. I am happy to hear that we were able to provide you with good service.

kelly L.
10/2012
5.0
pest control
  + -1 more
We realized how good they were with the rats and termites so we hired them for bugs. They are great. They are actually coming out today and we wouldn't use any other company.
Description of Work: They come out every 3-4 months to get rid of bugs. We live in an older neighborhood and we've had a rat and termite problem. They have done all types of different work for people in our neighborhood so we use them extensively.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for your feedback. Reviews like this are extremely helpful to local business like ours. Please let us know if there is anything else you need.

Noel G.
10/2012
5.0
pest control
  + -1 more
Yes, I would hire this company in the future. They have been our source for this service 5+yrs running.
Description of Work: They spray perimeter of house for ants. They come quarterly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Bug Master
Thanks for your feedback and the recommendation. Your satisfaction is our number one goal and I am glad to hear we have been doing a good job. Please let us know if you ever need anything!

Deb D.
10/2012
5.0
pest control
  + -1 more
I was very satisfied with their work. They were on time and got the job done.
Description of Work: They come out once a month. We had a specific kind of ant problem; they came out to take care of it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for taking the time to provide us with a review. Reviews are a big help to local businesses like ours. Please let us know if we can ever do anything for you.

Gillespie B.
06/2012
5.0
pest control
  + -1 more
They are very professional. They come in the house and spray both upstairs and downstairs.
Description of Work: I use Bug Master for pest control. I have them on a quarterly maintenance basis. They spray on the outside and inside as I just have the backyard and front yard and no side.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Response from The Bug Master
Thanks for the feedback. Angie's list is a good resource for shoppers and feedback like your is extremely helpful to local businesses like ours. Please let us know if you ever need anything.

Steve S.
05/2012
5.0
pest control
  + -1 more
They are excellent. If a company does an especially good job, you can give them a Pursuit of Happiness nomination and they can be up for a super service award. I would give them one of those Pursuit of Happiness nominations.
Description of Work: I use The Bug Master for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for the feedback and the recommendation. Reviews like this are a big deal to local service providers. Thanks again, and please let us know if you ever need anything.

Chad S.
04/2012
5.0
pest control
  + -1 more
They're great and on time. I haven't had any issues with them.
Description of Work: They treated the inside and outside of my home for different insects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from The Bug Master
Thanks for the review and feedback. Good to hear we have been able to provide you with a service you are happy with. We are in the service industry and customer satisfaction is our number one goal. Please let us know if you ever need anything.

Raissa F.
04/2012
5.0
pest control
  + -1 more
I had a great experience with them. They come right away routinely, and they give me enough notice prior to the date that was set in the past. If I need to change I can, so I like that.
Description of Work: I use Bug Master for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Response from The Bug Master
Thanks for taking the time to give us a review. Reviews and feedback are extremely important to local businesses like ours. Please let us know if you ever need anything.

Harold M.
01/2012
5.0
pest control
  + -1 more
Everything always goes well, and they have done professional work at a competitive rate. I have been using the Bug Master for nearly 15 years, and I have never thought to change services.
Description of Work: They treat the house for pests on a quarterly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for the review, that has to be the best endorsement I have ever read.

Tracy B.
12/2011
5.0
pest control
  + -1 more
they were on time, thoroughly professional, extremely knowledgeable and nice. I would definitely recommend.
Description of Work: extermination spraying for ants and silverfish.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from The Bug Master
Thanks for the feedback, customer reviews mean a lot to a local business like ours. I am glad we were able to provide you with a service you are pleased with.

Thomas C.
07/2011
5.0
pest control
  + -1 more
They were wonderful. They were thorough, professional and knowledgeable. We believe we got a good deal. We were happy.
Description of Work: They sprayed the interior and exterior and pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Your satisfaction is our number 1 priority. Thanks for the review and please let us know if you ever need anything.

Gary B.
06/2011
5.0
pest control
  + -1 more
They come here every six weeks. They do a really good job. We really like one guy. He has come here several times. We are pretty happy with him. I don't have anything to compare to their prices. They are sometime really hard to get hold on. They have been a little late couple of times; otherwise, they are on time. They are very good with the work.
Description of Work: We used the services of Bug Master about a month ago for pest control services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from The Bug Master
Thanks for your feedback. I have to apologize for our tardiness and the fact that you were unable to get a hold of us. Your satisfaction is our top priority, and it is clear we have plenty to work on. We are constantly trying to improve our service based on standards our customers meet. Thank you for giving us the opportunity to improve.

Janice R.
05/2011
5.0
pest control
  + -1 more
We have an ongoing contract with them. They come out four times a year. We pay them per visit. They always knock when they come. If there is somebody home they would spray on the inside; or else they only do outside work. They are very efficient and very quiet. They do a good job. We don't have any problems with them.
Description of Work: We use Bug Master for pest control.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from The Bug Master
Thank you for the review and feedback. This type of feedback is extremely helpful!

LISA Z.
05/2010
5.0
pest control
  + -1 more
We recently bought a house that had active termites. We called several places and got 3 estimates in total. Two of them were quoting over 800 dollars. When bugmaster came out (the next day) they gave us a $597.00 quote plus did more to treat the termites and used the exact chemical as the other guys. We scheduled with them and the tech was very punctual (on the dot 8:00 saturday morning). He was very professional and did exactly what they said they would do and charged us exactly what they quoted. He was very knowledgeable about everything. We will use them again for pest control in 3 months.
Description of Work: active termite treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$597

Response from The Bug Master
Thanks for the positive review. Glad to hear you had a good experience!

Bill E.
03/2010
5.0
pest control
  + -1 more
Their tech came out within 1 day of calling them. He was very courteous and took time to explain every procedure he was using. He had some problems with his power sprayer which dragged his visit out an extra half hour. But he got it fixed and completed his work. Began seeing dead bugs the next day, although he explained to me that it would be a couple of weeks before the ants had taken the bait and died off.
Description of Work: I hired Bug Master for an initial treatment ($140) and 4 quarterly re-treatments ($95 each).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from The Bug Master
Thanks for the feedback. Sorry to hear the service wasn't as smooth as it could be, but that's life! Glad that you still got a good service.

M M.
01/2010
5.0
pest control
  + -1 more
They did a really good job. And they use environmentally responsible products. They are professional in every way.
Description of Work: I hired bub master to solve a termite problem. And they have also done annual inspections for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for the feedback, we are termite treatment professionals and responsibility is key! Your satisfaction is our company's goal and I'm happy to hear everything went well. Thanks for your business.

Deborah T.
11/2009
5.0
pest control
  + -1 more
I am never here when they are here. I would keep them because what they do works. They are less expensive compared to other companies and they seem to get the results that I want. They do what they say they are going to do.
Description of Work: I have an annual contract with Bug Master and they come monthly to spray the exterior of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for the feedback. I'm glad to hear we were able to meet your needs. Your satisfaction is our number one goal!

Richard R.
11/2009
4.0
pest control
  + -1 more
They were very prompt. After the representative came and did the survey of the property, I told him that we rent here and I asked if someone could come immediately and he called immediately. He came every two or three days and he was there on the dot.
Description of Work: Bug Master came out to find a rat.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from The Bug Master
Thank you for your feedback. Your satisfaction is our number one goal. I am glad we were able to meet your expectations. Thanks for choosing us during your time of need. We are here to serve.

John B.
07/2009
5.0
pest control
  + -1 more
The treat every 3 months and come back again if there is any problem. The technician is always courteous and professional. I like their service.
Description of Work: Bug Master provide termite control and quarterly insect spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from The Bug Master
Glad to hear your service is going well. Your satisfaction is our number one goal. Thanks for the feedback.

Ken H.
11/2008
5.0
pest control
  + -1 more
They were very quick and efficient. Their prices were reasonable and they were prompt in coming out to the home. They were very personable people and they were respectful of our property and I would recommend them.
Description of Work: We used Bug Master for some extermination and rodent removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thanks for taking the time to review us. Reviews like this are a big deal to local service companies. Please let us know if you need anything. Your satisfaction is our number one priority.

Lowell V.
10/2008
5.0
pest control
  + -1 more
I called and they were able to come the same day to spray for roaches and other bugs. The guy who showed up was friendly and efficient. And the only bugs I've seen since then have been dead.
Description of Work: Basic extermination.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from The Bug Master
Thanks for giving us the opportunity to be your service provider, and thank you for taking the time to give us your feedback. Your satisfaction is our number one priority and I am glad that we were able to meet your expectations.

DAVID Z.
07/2008
4.0
pest control
  + -1 more
We had roof rats in our attic and garage. Bug Master laid the traps and then came by on several occasions to check them and searched around the outside of the house for possible entrances. It took a while to find where the rats were getting in, but once this was found we were able to close it up and the rats vanished. These rats were nasty and were burrowing into our insulation. They were also big, so having a professional handle them was necessary.
Description of Work: Laid rat traps in attic and garage and then checked them weekly, found hole in awning where rats entered and fixed hole. Came back for check ups for a year.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Response from The Bug Master
Thank you for your feedback. It looks like we fell a little short, and were unable to handle your problem quick enough. Your satisfaction is our number one priority, and I hope that we were able to convey that to you. Thank you for your business.

WILLIAM G.
05/2008
4.0
pest control
  + -1 more
The thing that seems odd to me, when they come out to check the station, the can easily miss stations because they have no diagram of the perimeter of my home. If they can't see it, they don't check it, and the traps are often out of plain site. I have to ask to make sure they have thoroughly checked the area. I do not yet have a reason to stop using them, that will come if I find new termite damage. The lower overall grade has to do with the fact that they do not adequately document their bait stations to check them, and that the tops of those stations often come loose.
Description of Work: They installed a particular type of bait stations for termites around the perimeter of the house and garage. They had a specific contract with DOW chemical, and after 2-3 years they let that contract lapse and went with a new company. They said the new product requires fewer stations around the house and it only needs to be checked quarterly. After the switch Dow indicated they owned the old units and required them back. Bug master came out, retrieved the traps and installed new ones.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Response from The Bug Master
Thank you for your feedback. Exceeding your expectations is our goal and we have obviously fell short. Documentation is a powerful tool that we are constantly trying to improve. Your situation is a perfect example of how far we still need to go. Thank you for your business and I assure you this type of issue is a constant topic of conversation in our meetings.

Rachel O.
01/2008
5.0
pest control
  + -1 more
They were very friendly and professional over the phone, and the technician they sent out was obviously very knowledgeable. He was on time and very thorough in his assessment of the problem. We would absolutely hire this company in the future.
Description of Work: They came out and did an estimate for a rodent control problem.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Bug Master
Thank you for your feedback. Reviews like this are extremely powerful and valuable to local service providers like our company. I am pleased that we were able to meet your expectations. Please keep us in mind if anything else ever comes up.

Yang K.
09/2007
5.0
pest control
  + -1 more
We are very pleased with their service. They're really nice to deal with. They were very efficient, quick and also provide us with additional treatment against fire ants in our yard. We recommend them to all our neighbors.
Description of Work: They sprayed both inside and the outside of our 5,000 square feet home. The treatment was for fleas and was guaranteed for 30 days. We pay per treatment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from The Bug Master
Thanks for your feedback. Your satisfaction is our number one priority, and I am happy to hear we were able to meet your expectations. Please keep us in mind in the future!

Contact information

1912 Smith Road, Austin, TX 78721

http://www.thebugmaster.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
TPCL # 4211
Trade License Locale
TX
Trade License Authority
Texas Department of Agriculture

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Animal Removal

FAQ

The Bug Master is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Bug Master accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Bug Master offers free project estimates.
Yes, The Bug Master offers eco-friendly accreditations.
No, The Bug Master does not offer a senior discount.
Yes, The Bug Master offers emergency services.
Yes, The Bug Master offers warranties.
The Bug Master offers the following services: Residential & Commercial Pest Control We cover every type of pest for homes and businesses including: General Pests • Ants • Roaches • Spiders • Scorpions • Fleas/Ticks • Silverfish/Earwigs • Mosquitoes Major Pests • Termites • Bed Bugs Rodents & Urban Wildlife • Mice • Rats • Squirrels • Raccoons • Opossums • Skunks • Birds • Bats
Lawn Care

Contact information

1912 Smith Road, Austin, TX 78721

http://www.thebugmaster.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day