The Bug Master

They lied and took my money. I was told I had a level 2 in a rental house I only lived in for 3 months. I paid over $200 and still saw roaches every day. The tech said I wouldn’t take them with me if I moved because it wasn’t that bad. Moved into a brand new house and saw a roach in the kitchen within 3 days. When I called to see if they would help me, the rep on the phone was very rude and unprofessional and basically said no but would have someone call me. I reached out for help only to be robbed and to have to pay someone else for the same thing. Don’t hire these guys, they don’t care about their customers after they get their money.

Problem solved. Animals (rats) are gone from the attic and the abatement (blockage) is well concealed.

Technician was awesome and very thorough

They changed our appointment the day of and then cancelled hours before the reschedule

He was very helpful and knowledgeable about our situation. Still getting estimates and information to see if we will be treating the real problem.

I have used this company since we moved into this home about 30 years ago. The previous owner left their contact info behind. Called them up: no ants or scorpions ever seen. Three years ago saw rats: called and Kirk came and set out bat stations within a few hours of call. No rats since - birds eat in peace. Everyone very professional and respectful who has come into the house. Had a lady come today - super job. No billing issues: office folks very responsive and helpful. Would recommend to anyone.

At first, they were great, but lately people come to check the rodent bait stations and miss multiple bait stations. They are supposed to spray at the foundation for insects, but I have watched them spray in the air even on windy days. We have complained and they persist. As of today, they are fired.

I had ants spiders and scorpions. They seem to be gone. It’s great

Their service people are very professional and prompt. The administrative personnel is not as efficient as the service people.

Joey is our technition and always always always the best ever.

We have used them for years. They always call in advance, and the technician is the same every time so he knows the house. We have 2 out buildings which also get sprayed and he remembers them every time. Knocking down the spider webs and wasp nests is also vewry welcome.

Their technicians have always been on-time, effective, and courteous.

I don't use them anymore, but they are great. I would use them again.

They are very professional and the guy that comes continually.

The appointment went great. Service man was on time, cordial and professional.

The first encounter was positive with the tech arriving on time, friendly, and seemed like a thorough job. Two weeks later, however, we still had ants in a bathroom (which was known during their first visit). Customer service offered to retreat the home and a visit was scheduled. Day of they cancelled and agreed to come when I pressed them. The tech rushed and I felt that he seemed annoyed to be there a second time. He was out of a product and said he'd return later that afternoon. I have not seen or heard from the service provider since then... despite an email to customer service. And of course I still have ants.

It went very well. Two squirrels captured several days apart.

Great- scorpions are under control.

It went great. They were prompt, punctual and professional. Thanks Bug Master!

Outstanding, on time service and pleasant technicians. Had to repeat visit for some insects that remained, but returned quickly.

excellent! The tech is efficent and quick.

excellant happy to have them back every three months.

Great! We have used Bug Master since moving to Austin in 2014 in two houses. They are wonderful to work with & do excellent work.

Been with Bug Master for a number of months, and have been more than satisfied each and every time service (s) were performed.

Very well. I have been using the firm for approximately 3 years.