Rx Home Solutions, LLC

I had originally called on 9/4/14 and left a message with name, phone number (twice) and details that we were interested in getting a quote for a bathroom remodel. I was remiss in not waiting long enough for a response and contributed a negative review for this company. Since then, we made an appointment for a visit and estimate, which is in process. To this point, they have been prompt, punctual and responsive. We are weighing all estimates and will choose a contractor in the next day or two. I will update this post at that time.

I attempted to get estimates from four different companies. Rx Home Solutions was one of the two that actually showed up to talk with me and were willing to take on a tiny bathroom remodel in an older house. They were accommodating, punctual, hardworking and friendly. However, mistakes were made. Five small holes were made in my adjoining living room wall during the demolition. One tile was used that didn't match any of the others. A chrome bathtub drain was installed which didn't match all of the brushed nickel hardware I'd purchased. The shower valve went from cold over to about an 110 degree angle instead of all the way to hot at an 180 degree angle. The vanity hovered about a quarter inch off the floor. Plus there's a small chip in the bottom of my bathtub. There are some other very minor imperfections that would probably only bother a stickler like me. Except the chip in the bathtub, which may not have been their fault, the mistakes were fixed as much as possible. Unfortunately I'll have to repaint my living room as the paint color I used before has been discontinued. I won't use Rx Home Solutions again but I think I'm somewhat persnickety.

I received several quotes for my kitchen remodel. Out of all the quotes, their quote was the most honest and transparent which helped me to determine the labor cost of my project. My project started on May 12th at 7:30 a.m. RX showed up everyday at 7:30 a.m. like clock work, worked all day and cleaned up the construction area each night which was really appreciated because living through a remodel is hard enough without living in a constant mess. The owner, Paul, was always responsive to my emails, texts and calls. He made sure the project kept moving forward and that the work was going well. Paul also liaised with the granite vendor, tile vendor and the light fixture vendors to make sure my supplies were going to be available for the remodel. Due to an issue with a tile vendor, my remodel was not done until almost August, but that is all on the tile company. Paul and his crew made sure my kitchen was usable even during the delay. I cannot say enough good things regarding their work and their professional demeanor. My new kitchen is beautiful and functional. I highly recommend RX Home Solutions for your next remodeling project.

The guys showed up exactly on time, were extremely cordial and polite.

Rx Home Solutions is a company that prides itself in performing the work in a timely fashion and at a reasonable price. We were very pleased with Lamar and Jeff. They were prompt, respectful and took pride in a job well done. Paul is a great person to work with. Always available to answer questions and to keep the project moving forward. This was an unusually hard project because the bathroom is upstairs at the back of the house. All the tile had to be cut outside, so it was many, many times up and down the stairs. They put protective covers on all the furniture and rugs in adjoining rooms, hallways and stairs. John was on hand to bring last minute items, run errands, etc. He always had a friendly greeting and comment. We have many more projects to be done and will definitely call Rx first.

I have contacted the provider twice within a two week span and they have been unresponsive. I have left a voicemail in which it states they will return the call however, there had been no response.

Estimator left out crucial aspects of construction, like pouring concrete....installing new shower if old shower removed and replaced with tub....would not recommend based on estimator major inaccuracies....

I hired Rx Home Solutions to remodel a small bathroom, which included a tub to shower conversion, and to repair some water damaged drywall. Tim, who completed the initial bid inspection, was the only bidder to suggest (correctly, I believe) a roof leak as the likely source of our water damage. In addition, he provided some well thought comments on the proposed changes to the bathroom. The bid paperwork, while initially sent to an incorrect email address, was promptly resent to the correct address once I followed up via phone call. The bid was reasonable, and all questions I had regarding the process and tasks were promptly answered in detail. In fact, I asked a lot of questions along the way, and everyone on the Rx team was willing to explain why they did things in a certain way, always to my satisfaction. The bathroom remodel is great, everything looks awesome and works well. The entire staff was punctual throughout the process, kept the work area clean, and kept me well informed of their progress and of the issues encountered along the way. I couldn't ask for anything more in a remodel project.

Immediate response when contacted--and very good follow-up and responses. Excellent coordination w/ City of Austin for permit and required inspections. The work required electrical work around the large window area and was completed by an excellent electrician also coordinated by RX Home Solutions. Completing the project also included some wood work and painting ( inside and outside) --excellent work!! Workers arrived on time; professional; very good clean-up. Project was completed in full in 5 days!

They were wonderful. Very responsive to any changes I wanted to make and focused on my vision for the room, rather than their own preconceived notions of what they might want to do.

Our master bathroom and master closet remodel took approximately three weeks. I have a home office; therefore, I was at home nearly the entire time that Rx did their work on the bathroom. They arrived and started every single day when they said they would arrive. There were no slackers among their work crew. They cleaned after themselves every day. Notwithstanding extensive demolition, they kept the dust and debris contained in a small area. They finished the job when they said they would finish the job. They worked seamlessly with suppliers (many of whom we had chosen before contracting with Rx) and the floor contractor. They were open to "last minute" changes to design and paint colors and happily made the changes with little additional cost. It was apparent from their work and the answers to our many questions that they were very knowledgeable about their craft and we incorporated nearly all of their recommendations. There were no new cost or expense surprises. The new master bathroom and closet exceeded our expectations. Oh, and our dog loved them. We have used Rx on smaller jobs since the master bathroom remodel and we will continue to use them in the future for our kitchen and other jobs.

Most of the work was ok, workers good. However, the owner Paul is a very rude man. My guest cottage in on pier and beam, and when Rx provided me the estimate, there was not any mention that the laminate floor could not be installed correctly due to the house being on pier and beam. Upon the owner Paul coming over to address some issues I had with areas of the floor had small gaps and in places was not totally flat. The owner informed me " nothing is done 100% right not even in brand new houses. So, if you want any remodeling done 100% correctly, don't hire this company. Then the owner states the following "I bet the sink does not even have a "pee trap" (I don't even know what that is) and said, this outhouse smelled like pee when he came in, unless one of his men had just used the bathroom (outhouse, meaning my guest cottage). If they would have told me it would have been better to have carpet put down, that the laminate flooring could not be put in right and that it was a cheap product, I would have gone with carpet. A part of the flooring has already come off, and no one is even living in the "outhouse"!! I am sure there will be rude response from Paul. But, instead of working with a customer, he comes prepared to fight. I know if I called, they would probably come out and fix, but I do not want this company on my property.

I contacted Rx Home Solutions about replacing a glass shower enclosure, replacing and painting a 15-lite metal door leading from my master bedroom to the patio, and replacing a bathroom vent fan. Tim Hoff called me to schedule an appointment, and I asked whether the company does small jobs in northwest Austin. He answered affirmatively. When he arrived on November 26, he said his company does not replace glass shower doors, and he recommended replacing the entire shower, a service Rx Home Solutions provides. I said I wanted only to replace the shower enclosure, and he recommended two glass companies Rx Home Solutions uses when they replace showers. After gathering information about the door and the bathroom vent fan, he left. As of December 10, I have not received an estimate. He wasted my time and his. Since I work during the week, time is extremely valuable to me. I could have spent this time getting an estimate from a provider who was interested in doing what I needed done.

I was very happy with this company. I was called back quickly and someone came out that same day to give me an estimate. I later received a written estimate that was even lower because I changed to a type of tile that didn't require sealing. They kept in touch with me about when they would arrive and showed up when they said they would and arrived on time every day. They moved my refrigerator and stove to accomplish the installation. The work they did was excellent and everyone was friendly and helpful. They cleaned up very well and didn't leave any mess.

They were very clean. They taped everything up, and every day they removed all of the debris. They were very courteous and friendly. They were knowledgeable and confident in their work. In the whole remodel, the thing I was most nervous about was the support beam. I brought a lot of contractors out to look at the support beam, but the project manager for RX Home Solutions seemed to understand the structure of the house the best. He went into detail about what supported what and how it all came together. He was very upfront and told his crew exactly what they needed to do. He knew framing really well. They got it done, and it is beautiful.

Overall vet satisfied. Bid was quick, Work was excellent, Johnny did most o the work and he was amazing! Only issue would be timeframe, so just be clear how long project will be and agree on a duration. I would use this company again for sure! Brian, Kat

All of the work went very well. The fireplace looks great. They had to raise the top of the cabinets and remove a support on one cabinets to fit the TV. The TV fits great and no one would know anything was done to the cabinets. The lighting fixtures work and look great. The refreshing of the cabinets took a good 10 or more years off and the hardware further updated the cabinets. The outside vent for the cooktop works great. The pedestal sink is attached perfectly to the wall. Great group of folks to work with. They will tell you what they are going to do and do just that. Great Job!

They were pretty prompt and they wanted to make sure that the customer is pleased and they did that for the most part. There were couple of little hiccups, but they came back out and redid it and took care of the situation and other than that I don't have a problem. I would use them again.

I was impressed initially with Tim who came out to give the quote. He was friendly and knowledgeable and was able to give me a rough estimate on the spot. On the first day of work, the owner of Rx stopped by just to check in, which I thought was nice. The guys were all very respectful and would check in with me before turning off breakers, etc. They were also friendly to my dogs, which I (and the dogs) appreciated. They left everything neat and tidy when they left each day. There was a delay with my flooring coming in (Home Depot's fault), but they kept me informed of the status every step of the way. The work itself was very high quality. They had to paint an area of the wall above the range in the kitchen, and I still can't believe how perfectly they matched the color. I think this problem & resolution speaks to how they do business. Somehow one of the tiles in my bathroom got chipped during the course of installing the vent fans. They called me at work to let me know about it, so I wouldn't be surprised when I got home, and assured me that they would make it right. When I got home and saw how small the chip was I realized there was a good chance I wouldn't have immediately noticed it. They found a matching tile and replaced the chipped one the next day, and I can't even remember which one it was, because it blends perfectly. Based on my very positive experience, I would recommend Rx to anyone, and definitely plan to use them again if the need arises.

He contacted me in a timely manner. He called me ahead of time saying he is coming out but didn’t send me the final estimate. He showed up on time. He came and he was going to work up an estimate but I never heard back. He showed up and wrote things out and he knew what all the prices were and he said he will tell me by the end of the week, but he never contacted me. It is not my job to call them and tell them as I had three or four estimates.

We have used Rx Home Solutions for (2) bath room remodels and have recently received proposals for more remodeling as we prepare our home for resale. Tim, Paul and the rest of the team have been excellent to work with on what is typically a painful process. The is very punctual, clean and pleasant. They do quality work, leave the site clean each day and are great to work with. I plan on using Rx to do the remainder of my renovations and would not hesitate to use them on any other project that I have in the future.

They were referred by a friend. I have some cracks in my drywall and grout in both bathrooms. They didn't want to come back without charging me and they wouldn't come back within the 1 year warranty either. They're blaming the weather for the issues. I also have some issues with the tile and they didn't want to address them either. They were not professional and they didn't get permits. They were not good at responding to my complaints either.

No work was done....never heard from contractor when he said he would send us his bid. ?????

I decided not to use Rx for a couple of reasons: 1. The man who came to do the bid appeared to have decide before walking in about how much he was going to bid for, and proceeded to give me a list of things that they "would not do" including procure shower glass, tile and any other materials. 2. He was attempting to explain to me the process of the remodel in complex terms (I have a close background to construction so understood everything, but I was irritated that he seemed to be trying to sound like an "expert" rather than explaining things in layman's terms). He then wrote the amount(s) on the back of a business card and left. The bid was obviously for labor only, since I was going to have to do all of the procurement, and was one of the highest I received. DO: Make your customer feel like theirs is a unique job. DO: Speak in clear language and explain the process thoroughly; (I looked at the bids on a point-by-point basis but had nothing to compare his to since he chose to be condescending rather than explaining the process clearly). DO: Submit a professional bid that looks like you took the time to think about it rather than had a "cookie-cutter" plan and wrote down a number without spending anytime or work preparing a bid.

This experience was so much better than I had dared hope. Paul and his crew were unbelievable. Tim Hoff must have given me 6 or more free estimates in the 6 months leading up to the start date- every time I changed my mind or reworked my ideas. He gave me suggestions to help me realize my ideas better but never infringed on my tastes, my plans. Once worked start, Allen was the person most involved in the day-to-day work. He was here every morning at 7:30, ready to work. There was a person assigned to get parts and Paul showed up almost every day to go over what was done, what still needed doing. I had people in my house who completely respected the fact we were living in the house while they were working. At the end of every day, the work area was cleaned and left safe for all of us to move in until the next day. Most important, the whole crew helped look out for the two dogs and two cats. They closed gates, watched doors and spoke to the dogs so that there were no surprises. The bathroom is like a retreat- calm, relaxing, beautifully tiled, well thought out as far as drainage and convenience. It's a mix of custom work and big-box convenience products. When I forgot to choose trim tile, the parts person, John, came back to the house with three possible choices that he thought would go with my main tile. The first time the drain cover was set in the tile, it was stainless steel. I had chosen oil-rubbed bronze for all the fixtures but wasn't going to make a fuss- I never said anything to Allen. The next day, the drain cover had been switched for an oil-rubbed bronze finish. This kind of attention to detail was everywhere. Our kitchen is stunning. I didn't expect it could be done so beautifully for what we spent. We have a colorful, open inviting room that looks like high-tech professional meets Mexican kitchen.