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Radiant Plumbing & Air Conditioning

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Radiant Plumbing & Air Conditioning was established in 1999 in Austin, TX by Brad and Sarah Casebier. The business is Austin’s premier Plumbing, Heating and Cooling specialists with a team of highly trained professionals and the latest in product and technology to meet your home comfort requirements. Family owned and operated, fully licensed and insured, Radiant Plumbing & Air Conditioning are professional, fast and reliable. Our reputation for bringing the best products and services to the market and for quality and customer service make Radiant the number one choice for Austin home owners.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, drain cleaning, sewer cleaning, drain pipe installation, gas leak repairs & detection, sewer camera, line locating, water heaters, tankless & solar water heaters, tunneling, water filtration, air conditioning & heating

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.2557 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
12%
3
7%
2
6%
1
12%


Rating CategoryRating out of 5
quality
4.5
value
3.9
professionalism
4.5
responsiveness
4.5
punctuality
4.6
Showing 376-400 of 557 reviews

Melissa V.
07/2010
5.0
plumbing
  + -1 more
Arrived earlier than expected, was helpful, careful and knowledgeable.
Description of Work: Replaced garbage disposal, reconfigured pipeline to/from dishwasher, explained maintenance tips for disposal and other appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Dennis G.
07/2010
3.0
plumbing
  + -1 more
We used a different plumbing service that only found it necessary to replace the PRV valve. The cost was less than half that of Radiant's quote. I did contact Radiant about my concerns but did not receive a response back.
Description of Work: Radiant gave prices to replace only the PRV valve for $749 to replacing our water service to the house with copper pipe for $3,954 including a service agreement.

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0


Response from Radiant Plumbing & Air Conditioning
Hi there, Thank you for posting your feedback. I am so sorry you didn't receive a call back, Brad and I are committed to being available to speak to our customers and would have loved to speak with you about your project. Sarah Casebier

Chris F.
07/2010
5.0
plumbing
  + -1 more
Gary was pleasant, knowledgeable and competent. Fixed a drip that two previous plumbers had said required a new tub or lift of existing fixture. As for price, you get what you pay for.
Description of Work: Changed out kitchen faucet, repaired leaky tub valves, replaced tub drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Pamela S.
07/2010
4.0
plumbing
  + -1 more
They were on time, friendly, and the work was done quickly.
Description of Work: New toilet installed

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Marsha P.
06/2010
5.0
plumbing
  + -1 more
Gary and Kevin were great. They adapted easily to the challenges. They did a great job, had great attitudes about the company the represent.
Description of Work: They installed a new faucet, garbage disposal, and filter system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Denise H.
06/2010
2.0
plumbing, drain pipe, drain cleaning
  + 1 more
We paid $750 on that work, which was a lot. We had a hard time giving us a price on how much it was going to cost to do this. He found the leak and was supposed to give us a bid on rerouting the plumbing to bypass the leak, instead of trying to fix it through the slab. He did not give us the bid and was vague about it and it was like he wanted to meet with myself and my husband and give us the bid. It was just not a very good experience and we went with a different company to actually have it fixed.
Description of Work: We used Radiant Plumbing in the first week of June because we had a leak in our slab and they came in to try and find it.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0

$750

Response from Radiant Plumbing & Air Conditioning
Member, I can't tell you how sorry I am that you didn't have a good experience with us. Thank you for the feedback, I will be looking into why we were not able to get your estimate to you immediately. I am glad you were able to get the problem repaired. Regards, Sarah Casebier

Denise H.
06/2010
5.0
plumbing
  + -1 more
Very expedient, informative, very comfortable w/explanation. Estimate for further work unavailable at time.
Description of Work: Plumbing diagnostics.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

GINA H.
06/2010
3.0
plumbing, drain cleaning
  + 0 more
Their price was very high, but their quality of work is very good.
Description of Work: They fixed an indoor leak in my house.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Claudia W.
06/2010
5.0
plumbing, drain cleaning
  + 0 more
I called and they were able to send someone out the same day. Gary, the plumber who performed my work, was friendly and professional and did an excellent job for a reasonable price. We are at the beginning of remodeling a 50 year old house, and when we replace the plumbing, I will call Radiant Plumbing.
Description of Work: Gary cleaned clogged pipes in double kitchen sinks (with no garbage disposal) and fixed the drain for the washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Kristen C.
05/2010
5.0
plumbing, water heater repair
  + 0 more
It was great! The technician knew what he was doing. He easily identified the problem, and fixed it quickly.
Description of Work: They fixed the hot water heater, and changed a gas valve.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Lyle H.
05/2010
5.0
plumbing, water heater repair
  + 0 more
Radiant has been my plumbing company for 5.5 years. This is a great company with great people. I have used them countless times over the years.
Description of Work: They replaced the water heater, and the service agreement was renewed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Gwen D.
04/2010
5.0
plumbing, drain cleaning
  + 0 more
They are wonderful. They always come out really quickly and resolve the problem. We trust them wholeheartedly so we don't have to get a second opinion when they tell us what is wrong. They can be a little bit expensive but no more than we would expect from any other plumber. They have been super generous in coming out at odd hours and checking things out. We?ve used them four or five times. They listened to what we had seen and heard and gave us their perspective on what needed to be looked at. The work was done in two days and they reconfigured something that was configured wrong.
Description of Work: We used Radiant Plumbing for drain plumbing. We have an underground drainage system and they snaked out all the drains. They also checked out all of the pipes because one of our pipes was running into the sewer and it shouldn't have been. They checked to make sure they were draining into the appropriate holes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Jeannie F.
04/2010
3.0
drain pipe
  + -1 more
Initially, I thought they were good with customer service but then I had some problems and I?m not sure I would recommend them. The quality of their work was fine.
Description of Work: There is a pressure limiting valve that goes from outside to inside and Radiant Plumbing replaced that as well as the outside hose.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$1,000

davi B.
04/2010
3.0
plumbing
  + -1 more
They came on a Tuesday and my understanding was that they were coming the next day with all of the parts to replace it. They called me the next day and asked me if I had gotten all of the parts that I needed. I told them I wasn't buying the parts - they were. So they came back on Thursday and fixed it. The guy presented me with 5 levels of choices for what needed to be done, which I liked. I had them fix the tub and replace the toilet. Now that I think about it - it may have been a little extreme for a running toilet, but he talked me into it. It is my responsibility to resist that kind of persuasion and I can tell you I won't use them again. The guys who came to my house were great, the people on the phone were great but the guy who came to my house to tell me what I needed to do felt more like a sales person than a plumber. I even asked the guys that came to my house if he was a plumber and they said yes.
Description of Work: Radiant Plumbing repaired my running toilet and the hot water wouldn't turn off in my bathtub.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$400

Tonya H.
03/2010
5.0
plumbing
  + -1 more
Blake was very helpful, willing to explain things and happy to answer all my questions. Reasonably priced. Would definitely recommend Radiant Plumbing. I will use them again.
Description of Work: Replaced 3 hose bibbs & flapper in toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$264

Roger J.
03/2010
2.0
plumbing
  + -1 more
The company responded quickly - came the same day and quickly replaced the faucet. It took him about 30 minutes. The issue is that we were charged $311 for work that took less than 30 minutes. I supplied the faucet so the price did not include the unit or parts. $311 for less than 30 minutes work (amounts to over $600 per hour) is extremely excessive. I can't think of any service I've ever had that charged that much - even high-end automobiles! On top of that, the serviceman told my wife that the work had no warranty. To get a waranty for their work it would be over $700. All for 30 minutes labor? I would not advise doing business with them because of what you may be charged. I feel gouged.
Description of Work: They replaced the kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$311

Response from Radiant Plumbing & Air Conditioning
I agree that $311 for 30 minutes of work is excessive. We give a price up-front based upon how long it typically takes to repair or install an item. Frequently we end up eating it and it takes far longer than we expected, but in your case it went exceptionally well. Please give us a call and let us help you out with this. In regards to the warranty, the only thing we are not warranting is the faucet you supplied. Our workmanship and parts are most definitely warrantied at our standard 2 year warranty length. The $700 quoted was for a higher end faucet supplied and installed by us in which the faucet would be warrantied as well. Thanks for taking the time to express your concerns and I look forward to your call, Sarah Casebier

Lani F.
03/2010
5.0
plumbing, water heater repair
  + 0 more
On time, friendly and we have hot water!
Description of Work: Replaced a 40 gal hot water heater with a 65 gal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,843

Thomas Z.
03/2010
4.0
plumbing, drain cleaning
  + 0 more
Clothes washer was not draining (overflowing into laundry room). Called with details and they would not give estimate over the phone, yet their was a charge for the visit. They came on site, snaked the drain, visit was under 2 hours and we were charged $191. This seemed VERY excessive for the amount of time and effort gone into the simple job. The serviceman was professional but the cost was just not aligned with the job/effort.
Description of Work: Unclogged (snaked) the clothes washer drain

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$191

Carolyn P.
03/2010
5.0
plumbing
  + -1 more
Gary was a very reasonable guy who did a good job. I appreiciate all the help with our new home.
Description of Work: Fixed a spout.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$219

Julia E.
03/2010
5.0
plumbing
  + -1 more
called radiant because of their high ranking here. my tub valve needed to be replaced and my plumber for the last 10 years was not returning my calls. while replacing the tub valve, he noticed that my tub drain wasn't connected to anything. yes, shower water had been draining under my house for who knows how long. nice. made an appointment for the following week to have that repaired. woody and his team were prompt and polite, offered several options within several price ranges (which was much appreciated) and offered fair, firm pricing. unlike most labor-based pricing, with radiant, they quote you a price and that is the what you pay, even if they go over projected labor hours. will def use again and have already recommended them to several friends.
Description of Work: replaced tub valve. came back following week and reattached my drain!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Tonya B.
02/2010
2.0
plumbing, water heater repair
  + 0 more
Radiant is too expensive. Radiant went over to the property promptly but their estimate was unbelievably high--$1800. A new electric water heater that size is approx $400 tops, and we're willing to pay a lot for labor but that price is ridiculous. Although we've used radiant before and thought their service and quality was acceptable, this pricing was far too high to be acceptable. Had to pay service fee too. Had it fixed by someone else for fraction of their estimate.
Description of Work: Asked Radiant to see why hot water heater wasn't working properly (electric, 30 gallon) and give us an estimate to fix. Water was lukewarm.

Rating CategoryRating out of 5
value
1.0
responsiveness
5.0

$130

Response from Radiant Plumbing & Air Conditioning
Wow! I would have to agree that price is ridiculous! There was obviously a mistake and we will be looking into it. What really saddens us that it happened to a great repeat customer. Thank you for bringing it to our attention. Please know that we are always looking to improve our services. We will be sending you a refund check of the $130 and hope you will consider using us again in the future. Sarah Casebier

Sam M.
02/2010
5.0
plumbing
  + -1 more
The person sent to this job was Blake. He was very professional and competent. He used this really cool camera on a cable to examine the drain pipes and found an accumulation of soap and grease sludge that was the problem about 75 feet into the drain. After clearing this out he recommended an organic based enzymatic cleaner to clear up the accumulation and to use periodically to prevent future build up. Our drains have worked fine since. I don't think they are the cheapest guys on the block but you get what you pay for. I woudl definitely call them the next time I need any plumbing services.
Description of Work: Unclogging of kitchen sink and laundry drains that were backing up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Donna N.
02/2010
5.0
plumbing
  + -1 more
Radiant did a great job. Because I am able to get a rebate for the installation of the new toilet, I did have to follow up with Radiant to obtain additional paperwork. Overall, though, very positive.
Description of Work: I called Radiant to fix a leaking toilet. Once there, they asked if I wanted to install a more efficient toilet (mine was from 1981). They fixed the leaking issue and installed a new toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Charles G.
02/2010
5.0
plumbing
  + -1 more
Excellent. Customer service and workmanship was superb! I would definitely use this company again.
Description of Work: Replaced leaking hose bib.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Albert B.
02/2010
5.0
plumbing, water heater repair
  + 0 more
They did an excellent job. No problems with the install everything went smoothly and the water heater works like it is supposed to.
Description of Work: They installed a hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

901 Reinli, Austin, TX 78751

http://www.CallRadiant.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Sewer Cleaning,
Drain Pipe Installation,
Handyman Services,
Natural Gas Lines,
Air Duct Cleaning,
Lawn Irrigation,
Fencing

FAQ

Radiant Plumbing & Air Conditioning is currently rated 4.3 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Radiant Plumbing & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Radiant Plumbing & Air Conditioning does not offer free project estimates.
Yes, Radiant Plumbing & Air Conditioning offers eco-friendly accreditations.
No, Radiant Plumbing & Air Conditioning does not offer a senior discount.
Yes, Radiant Plumbing & Air Conditioning offers emergency services.
Yes, Radiant Plumbing & Air Conditioning offers warranties.
Radiant Plumbing & Air Conditioning offers the following services: Plumbing, drain cleaning, sewer cleaning, drain pipe installation, gas leak repairs & detection, sewer camera, line locating, water heaters, tankless & solar water heaters, tunneling, water filtration, air conditioning & heating

Contact information

901 Reinli, Austin, TX 78751

http://www.CallRadiant.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM