Paradise Pool Plastering Inc

Resurface pool, did a great job

I called him numerous times and even talked to him. I sent numerous emails. He even gave me his cell # and I called twice to get bid but he never responds.

If you need to have work done on your pool, I would highly recommend Paradise Pool Plastering. We had our pool replastered in Feb. 2013 and couldn't be happier with the work. Mark Norris came out on Feb 13 and gave us a free estimate (Nice guy to do business with). We got three bids and his was the middle bid but the one with the best references. His people showed up on time, did the work quickly and efficiently, starting with the pump-out on Sunday (We flooded our yard and our neighbor's yard over the next 7 hours so we wouldn't waste 28K gallons of water) and they finished plastering on Wed. pm. It was amazing to watch the proficiency of his 2 crews. Mark checked on them everyday and talked with us everyday to make sure things were going as expected. They also replaced some small loose tiles and replaced several loose patio stones on the pool deck. They also installed a handrail at no extra charge, which we had purchased directly from Mark's supplier. The job couldn't have gone better. He recommended Pool Doc to do the start-up, getting the water up to pristine condition, which we did. Chad did an excellent job also and we are really happy with the complete job. Thanks Mark and Paradise for a GREAT job.

Each crew was on time, efficient, and did a great job. They worked two Sundays in a row. The only reason I gave a B grade regarding responsiveness, is probably due to the fact that this is the busiest time of the year for pool re modeling and they were completely slammed. We had a quick scare when it rained for two days, Marks phone would not take calls for a few hours and I panicked, thinking he must have either killed over from over working or had taken the money and headed out of town! He called later that day and all was good. The pool is filling today and we could not be more pleased. Mark, his son and all of his crews are highly recommended by us! *Out of the entire home and pool remodel... Mark and his guys were the easiest, quickest, most on time and on budget contractors we used!

.

Mark came to my house to measure the pool and gave me an estimate. He noticed my wooden deck also needed to be replaced. He told me that if he got the plastering job, he could refer me to his deck contractor to get the job done at a reasonable price. I asked him for deck contractor's contact anyway during his visit but he refused to give it and said he would not give out any conractor contact for free. Too bad. He did not get my project because he is not interested in solving his customers' problems.

We've been in this house 12 years and the pool had not been re-plastered. Last summer, the plaster on the bottom began to bubble and crack. I also notice that I was having to put water in the pool more frequently that I thought. We called three different companies for quotes. All three came out quickly and gave us quotes on the spot. Mark was the only one to mention that we had a single drain and recommended a dual drain. For the extra money, we thought this was a good idea, especially since we were getting ready to sell our house and one of the questions on the Seller's Disclosure has to do with the pool having a dual drain! Mark's bid was in the middle of the three but we liked his professionalism and no-BS approach. After the new year, we got back in touch with him to let him know we were ready to start. We were flexible with the timing as we had nothing pressing, so he got started on Jan 14. He came out, set up the pump to remove the water from the pool and the crew showed up the next morning to start demolition. It took two days for the crew to remove the old plaster and chip out around the various fixtures (light, inlets, drain). We weren't replacing the tile, so they had to chip more deeply an area about 8and quot; wide beneath the tile to ensure a smooth transition to the tile. Despite temperatures in the 30's, the crew worked their tails off. After preparing the surface, they put on some sort of brownish undercoat, then left that to set for several days, returning on Monday the following week to plaster. The result is a beautiful new surface to the pool, chemicals perfectly balanced and a new main drain. The water loss I had seen before the work was done has been completely eliminated. I've called Mark several times with follow-up questions and he's always responded very quickly. He's given me a lot of good information on my and quot;newand quot; pool and I hope the next owners will appreciate the job Mark did as much as I do!

Mark was very responsive to my request for a bid, and when I chose him over another competitor he was able to begin the work quickly. Paradise was selected because of Mark's knowledge, a marginally lower bid than the competitor, and because I felt that being able to work directly with the business owner (Mark), rather than a hired salesman, would be helpful. Also, Paradise had done the plaster sub job for a new pool constructed last year a few blocks from our house, and the owner was satisfied with the work. Mark's and quot;demolitionand quot; team was able to begin quickly by dropping off an electric water pump to drain the pool. They began actual plaster and tile demolition work the next day. New tile was put in the day after that, and new plaster two days after that -- by an 8-man plaster crew. Overall job took about 7 days. There were no delays in scheduling the crews or getting the work done; Mark had the resources. Mark did a good job of feeding materials (tiles and lights) to the crew ahead of when they needed them. Paradise is well capitalized; because our pool is quite large for a residential pool, Mark used their big plaster pumping truck (rather than their small one) -- and it is a sight to behold. Mark is quite professional and accessible/easy to communicate with. Overall I am very happy with the job and would recommend Paradise Pool Plastering for any work of this type. The staff know what quality is and want to deliver it; the gentleman who came back after the plaster had partially cured to drill air holes into the spa did a very precise job. I did have to remind the crews during the project of a couple of the smaller steps: casting the spa step, epoxying the one crack that we found in the original gunite pool structure. And the gentleman who installed the tile had to come back after the project was nominally done to replace one exposed tile that was poorly cut and mis-aligned. But Mark was happy to do that, and I applaud his commitment to delivering a quality result.

Exceptional experience. Mark provided the estimate and fully explained the process. I had read the reviews on Anglieslist noting their prices were reasonable and thus, did not waste time getting additional estimates. Mark's crew was prompt, courteous and professional. They arrived as expected (actually, we were hosting family for Thanksgiving so Mark pushed up the start date to ensure the pool was completed by Thanksgiving and it was), completed their work efficiently and completed the work without any issues. The pool and tilework looks exceptional and we could not have asked for a more pleasant experience. Highest recommendations from this satisfied customer.

See above

The owner initially seemed to be really nice and since he had reviews on angies list we thought he would do a decent job. He said he would give us a discount of 200 if we did the replastering and curing process. The guys came did the replaster and we had to keep calling them multiple times for the curing process inspite of paying them upfront for that. They did a horrible job and added crazy amount of chemicals in there and did not check the chemistry. The plaster was etching in a week. We then called our regular pool guy for maintenence and he explained that PARADISE POOL PLASTERING had done such a pathetic job. When we tried to contact him he just blamed it on our pool maintence. we just checked the water and found high acid levels and our pool guy never added any acids. So it was very evident that PARADISE Pool Plastering had messed it up big time. We have tried calling him multiple times but never got any response. He does not want to confront because he knows it is his mistake. He never takes our calls. BEWARE OF THIS COMPANY and we will be taking the next steps to address this issue legally.

I called and talked directly to Mark Norris, the owner. He immediately gave me a rough estimate of the work over the phone and said he would be by my house in 30 minutes (!) to see the pool to confirm his estimate. I couldn't believe it - I had never had such an easy interaction with and quick response from a home service company before! Sure enough, he was over within 30 minutes. We hit it off immediately. He was very friendly, knowledgeable, and professional. He checked out my pool and gave me a finalized estimate that ended up being VERY close to his original estimate over the phone. In fact, the only reason he had to revise the estimate was because I had not given him accurate dimensions for our pool. When I gave him the go ahead to do it, we simply shook on it and that was that! He said, and quot;When do you want to do it, does tomorrow morning work for you?and quot; Once again, I couldn't believe how easy and convenient this whole thing was. I said absolutely and he said he would send over some people the next morning. The whole thing took about an hour from start to finish (from my first phone call to him to when he left my house). The next day 2 guys came over in the morning and got right to it. They too were very personable and professional. They were quick and thorough and finished within a few hours, which was pretty impressive because we have a pretty big pool. All in all I was very impressed by how quick and easy everything was. In addition to the ease of it all, they did high quality work for an extremely reasonable price. I will definitely be calling them again whenever I need any repair/remodel work on our pool or pool area.

th

Work went fine. Pool looks great. Still waiting on spa nozzles, however.

The owner came out to do the estimate, and he was a nice guy. I think the problem with my job is it was so small he gave it to one of his guys to use as a weekend project. The plastering job looks good they just started 2 weeks later than originally stated and they left lots of rock, dust and debris down in the pipes of the pool. Our pool cleaner eventually had to run some high pressure water through the pipes to get all of the junk out. There are not many companies in the area that do this work, so I might use them again (if needed) I would just be looking for cleanup issues and I would want the owner to lock in a start date (or small range of dates). Overall, they did a good plastering job for a reasonable price.

I called Mark Norris, Paradise Pool Plastering, and he came out and gave me a quote. Actually, after I told him the size on the phone he gave me a quote. I was concerned that he could do this sight unseen, but he then came out and did a personal inspection and when he actually saw it discovered that numerous tile were coming off and it was more than just a plaster job. Anyhow, long story short, I agreed with his price which became only $200 more and he scheduled his people to come out and do the work. I work for a company that allows me to work at home but have to travel with some regularity. I wanted to be home when they did the work. Mark could have done the job but I was going to be out of town for a week. He said that was okay, his guys do two of these a day and I didn't need to be there. But I said I wanted to be here when they did the job. A seemingly small thing, but big thing to me was what Mark said when I said I wanted to be here when it was done. Mark said something to the effect that "we do two of these per day but I know this is a big deal to you and I you want to be comfortable with how this gets done." He was ABSOLUTELY right. It was a big deal to me and a lot of money. Plus, as soon as the pool is replastered it has to be refilled and immediately get special brushing and chemical treatment. I didn't want to be out of town when all this was going to get done, period. Step one was to have one crew come out and prepare the surface by chiseling off all the old, weak and flaking plaster. His guys knocked the prep work out in a couple hours. We then scheduled the replastering for two weeks out when I would be back home. Mark's team came out early Wednesday morning to start the job. They got to our house around 8:30 and were DONE by noon! There were probably 5-6 men on his crew that new exactly what they were doing. They are very experienced with some of them having over 15 years experience. It made me feel good to know that they knew what they were doing and that I was going to get a good job. They immediately started their prep work and then began mixing the plaster on their truck bed out on the street. They had a huge, long hose that they pumped the plaster with all the way to our back yard. There's a real knack to doing this right, from spraying the new plaster to fine finishing the surface. And these guys were absolutely pro craftsmen at doing this. You could tell they could do this in their sleep. They were like fine finish carpenters but doing pool plaster. Needless to say, our pool looks like brand new. It is beautiful. I can't say enough about Paradise Pool Plastering. I highly recommend them to everyone who wonders if they can afford to get their pool redone and whether they weill be able to trust the company. Paradise Pool Plastering will do excellent work, do it fast and do it with pride.

The crew arrived on schedule and completed their work in a timely manner. They accommodated our scheduling requirements to work around our member events. The work was performed in a professional manner and the job site cleaned up. Mark Norris kept us informed and was readily available for questions. Paradise Pool Plastering was easy to work with and performed well. They delivered a quality product at a reasonable price.

The entire experience was very positive. The estimate was done by the owner who checked in on the job every day. They did a topnotch job and the pool looks better than new with its blue “Quatzscapes” finish. The job was done on schedule and for the contracted price. They did a good job of cleaning up when the project was finished. We highly recommend this company and could not be happier with the results.