About us
Our great reputation guarantees you great rates. (Thankfully, no one ever wins awards for overcharging.) We're thankful to be serving the Austin and San Antonio areas call today to schedule your move. Award winning. Whether we move you across Texas or across the country, our mission is to exceed your expectations with grateful customer care that moves service back into what should have always been the ultimate service industry: the moving industry. We’re the moving company Texas chooses to move happiness home. We also get your unwanted belongings to Goodwill and Habitat for Humanity so they can make someone else happy too! Visit our website to watch hundreds of our real clients' video testimonials. We want to earn our next accolade from you.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Local, Long Distance, International, Residential, Commercial Moves, Production Moves, Short & Long Term Storage, Fine Art, Antiques, Delicates, Packing & Unpacking.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.71,130 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 851-875 of 1130 reviews
Homeowner
Aug 2013
Great job. All 4 of them were careful, and everything arrived in excellent condition.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Awesome, we love hearing from our clients about their moving experience. It is great to know your move went so great! As your moving company we know the importance of your belongings, therefore, we take the time to carefully wrap and protect to ensure their safe arrival. The movers will be happy to hear that their hard work and care for your belongings resulted in everything arriving in an excellent condition. It is a pleasure to have been your moving company of choice. I wish you all the best in your new home! Take care, Monica Orantes Client Loyalty Team NorthStarMoving.com"
Homeowner
Jul 2013
I'm very impressed by NorthStar. This is the second time I've used them, and very solid experiences both times. The first move was almost 8 years ago and they were as good if not better than what I remembered. My team of three movers was on time. They
moved swiftly and with care. They also were extremely polite and personable young men -- an added bonus. A week later, my fiance was moving but we called NorthStar too late for them to fit us in for a move on a weekend day. We used a different company and it was such a different experience. While those men also were professional and got the job done, their pace was significantly slower. Thus, NorthStar also proved to be a good move economically. I'm a pretty fussy consumer, and these folks really proved themselves worthy of a strong review.
moved swiftly and with care. They also were extremely polite and personable young men -- an added bonus. A week later, my fiance was moving but we called NorthStar too late for them to fit us in for a move on a weekend day. We used a different company and it was such a different experience. While those men also were professional and got the job done, their pace was significantly slower. Thus, NorthStar also proved to be a good move economically. I'm a pretty fussy consumer, and these folks really proved themselves worthy of a strong review.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Thank you for taking time out of your day to share your wonderful moving experience with us. There is no greater satisfaction than knowing our clients were impressed with the moving experience, from start to finish. It’s been our pleasure to assist you on your second move with us. The movers will be ecstatic to hear that you had such kind things to say about them. We think they’re pretty great, too. Thank you once again for entrusting your belongings with us. We hope you are all unpacked now and are enjoying your new home. Wishing you all the best. Enjoy your day, Lauren Lustyan Client Loyalty Team [removed website]"
Homeowner
Jul 2013
It was a mixed bag: the estimate and the loading were outstanding; the reloading and unloading were so so. I haven't made any damage claims yet so I don't know how that will be handled.
The estimator was very efficient and timely. I was impressed. The crew that picked up my stuff wrapped everything so carefully that a bomb could have gone off and not damaged my stuff -- or so I thought. They were fast efficient and polite.
I did my own packing and it did not turn out to be a great idea. Many items were broken or damaged. Small stuff but it was evident that the stuff was handled pretty roughly in the unloading and reloading.
The delivery was very timely. The goods arrived nine days after loading. I did not receive any updates while the goods were in transit (as promised). The driver was polite and professional. His hired helpers worked very hard.
I gave them a B because so many small things were damaged (broken glass, broken bookcase, broken lamp, crushed lamp shade.)
The estimator was very efficient and timely. I was impressed. The crew that picked up my stuff wrapped everything so carefully that a bomb could have gone off and not damaged my stuff -- or so I thought. They were fast efficient and polite.
I did my own packing and it did not turn out to be a great idea. Many items were broken or damaged. Small stuff but it was evident that the stuff was handled pretty roughly in the unloading and reloading.
The delivery was very timely. The goods arrived nine days after loading. I did not receive any updates while the goods were in transit (as promised). The driver was polite and professional. His hired helpers worked very hard.
I gave them a B because so many small things were damaged (broken glass, broken bookcase, broken lamp, crushed lamp shade.)
Response from NorthStar Moving Co
"Dear Angie’s List Member, It was a pleasure speaking to you about your move. At your convenience please complete the paperwork. If you need any assistance you may contact me at 1-800-275-7767 extension 119 or you can email me at [email protected]. Wishing you all the best, Wendy Paola"
Homeowner
Jul 2013
At the very last minute, I'd decided I didn't have the energy to pack up the house. Phoning NorthStar in
Chatsworth, I'd expected to hear that a moving company couldn't schedule the kind of services I needed without
a reasonable amount of lead time. Speaking with Beatriz, I explained that I was moving in two days.
Beatriz was lovely and so helpful. She was able to arrange for the move on the day it was needed.
The men arrived on time. They were polite, professional and worked quickly and efficiently. My new
home is two stories and the fellows were up and down the stairs too many times to count. They
were careful with the furniture (which they'd shrink wrapped) and careful not to damage the walls.
The move went smoothly, without any problems. I'd certainly recommend NorthStar in Chatsworth
to anyone considering a moving company.
Chatsworth, I'd expected to hear that a moving company couldn't schedule the kind of services I needed without
a reasonable amount of lead time. Speaking with Beatriz, I explained that I was moving in two days.
Beatriz was lovely and so helpful. She was able to arrange for the move on the day it was needed.
The men arrived on time. They were polite, professional and worked quickly and efficiently. My new
home is two stories and the fellows were up and down the stairs too many times to count. They
were careful with the furniture (which they'd shrink wrapped) and careful not to damage the walls.
The move went smoothly, without any problems. I'd certainly recommend NorthStar in Chatsworth
to anyone considering a moving company.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Great! Thank you for taking the time to share your moving experience with us. It was our pleasure to assist you with your last minute move. We do our best to accommodate our clients, whenever possible! Beatriz will love to hear you thought she was lovely and helpful while coordinating your move. That is such a sweet compliment! The movers will also be happy to hear they were of such help to you. Our goal is to have the entire move run as smoothly as possible. We do our best to anticipate the areas where problems can arise and make an effort to prevent these sorts of problems from happening. I’m thrilled to hear the move went smoothly for you, from start to finish. Thank you once again, we hope to continue to be your moving company of choice. Best wishes, Lauren Lustyan Client Loyalty Team www.NorthStarMoving.com"
Homeowner
Jul 2013
.
Homeowner
Jul 2013
Northstar Moving Company were amazing. They were great. I found them on Angie's List and I chose them because of their good reviews and because any negative views were addressed. I think that shows that a company cares about their customers. There were no issues and nothing was broken. They showed up on time. They were courteous. They were professional. There was a young man who was in charge and he gets a lot of props. He managed the other three movers. He actually worked harder than any of the guys that he managed. In fact, shockingly, he was able to pick up a small box that I had put my weights in, that weighed 150 pounds or maybe even more. He literally picked it up, put it on his shoulder and just walked. Along with the other movers who were bigger and stronger, we were in awe. He was amazing. He really was not afraid of the work and not afraid of attacking everything and getting it done. He was truly, truly top notch. I would hire him not just to move things, but maybe even more than that. He's a really, really, great and hardworking, respectful man. They had a great price. I was quoted up to $1,600.00 and it turned out to be $1,100.00. They said I was more prepared for the move than most people. That was a nice compliment.
Homeowner
Jul 2013
NORTHSTAR
Moving and Storage, then in Chatsworth California, was contracted to move the contents
of my family?s home in July 2012. The
move was scheduled to take place on August 29, 2012, from Las Vegas Nevada, to
Eugene, Oregon. Instead of NORTHSTAR, an
unknown to me third party: NEW PLANET MOVING and STORAGE, of Las Vegas NV,
showed up unannounced the morning of the move. Three NEW PLANET employees
then conducted an In-Home Robbery during that day while loading our
property. It was a well rehearsed, divide
and distraction method. Isolating us to
avoid the detection of the movers stealing personal property.
The team
leader, a man who said his name was Yana, talked me out of buying additional insurance
coverage saying: "NORTHSTAR NEW PLANET
is affiliated with MOSHES in New York City, the movers of the rich and
famous. You can trust we are the best
movers in the country, you have nothing to worry about."
Yaniv, claimed
to be a citizen of Israel. A second Hispanic man Yaniv introduced as Carlos, later
denied his name, claiming his name was Andrew, A third young man Juan, a
citizen of Costa Rica. The three men worked together as a team, absconding with
at least the following items listed in a LV Metro Police Department report filed
the following week: Removed all cash
from wallets, ransacked backpacks, GPS equipment for the drive to the new
location, A Loaded Gun, Prescription Category 1 medication, syringes, Computer
Drives, many boxes set aside and labeled in Orange Tape; MOVERS DO NOT
TAKE.
During the
day someone would constantly be asking us ?what goes, what stays? calling us
from room to room. This allowed someone
else to rifle through our belongs.
They
deliberately failed to take articles destined for the moving truck. Hid and camouflaged those articles under
shopping bags and blankets.
The next
day, I contacted NORTHSTAR customer service employee, Wendy. When she was told of the robbery et.al. she chided
me for not taking the additional coverage, saying in effect I should not have
trusted Yaniv, her trusted subcontractor.
When she was told the robbery would be filed in an official police
report, Wendy said, "You might as well, I would." She refused consideration of the expressed
circumstances, offered no concern, service, or even surprise. When I requested to speak with the President,
ABRAHAM KATALAN, she refused. Later during the next telephone conversation,
after consultation with her management, she conveyed; "NORTHSTAR stands by
its subcontractors, period."
IT GETS WORSE:
NORTHSTAR
then repeatedly refused my requests to delay delivery to the destination
address. We needed additional time to
determine what to do with the left-behind property, and assess what legal
recourse was available in Las Vegas.
NORTHSTAR now had our property and hijacked the moving process. They refused our request to delay
delivery. Some days later, employee Adam
in dispatch told me, "We made the delivery in Eugene Oregon, you were not
there, therefore, an additional $2000.00 redelivery charged is now
assessed." This was after we spoke
directly to the driver, telling him we were not in Oregon, and to wait until he
heard from us we had arrived. [Storage
would have been cheaper for the customer than a redelivery charge].
NORTHSTAR
employee Adam Also informed us that the cost of the transportation would exceed
the initial quote by over 300%.
The initial
quote process was conducted only by phone, by employee Alice, who insisted
"all we need is the number of bedrooms to give you a quote." NORTHSTAR employees, who like Yaniv, are
Israeli citizens, with accents difficult to understand, made verbal
communications more difficult.
No prior
on-site assessment or walk through was made, by any NORTHSTAR representative,
of the contents to be moved. However, it's
now clear NORTHSTAR had in NEW PLANET a local Las Vegas sub-contractor capable
of an on-site inspection.
Two weeks
before the move, a Las Vegas "boutique mover? offered a dedicated single
truck, not a consolidation load. The
quote included loading and unloading and transport. They gave a quote LESS, than the amount
NORTHSTAR is now attempting to collect as ransom.
Additional
storage fees now exceed an additional $5000.
It should
be noted we were forced to "re-buy" essential living items after finally
reaching the destination. Bedding,
dishes, clothing, medical supplies, other items equally important, beyond our
financial reach.
Formal request for investigation was
made to the US Department of Transportation after we were told we were victims
of a "Rogue Hostage Mover." US
DOT informed us NORTHSTAR violated Federal regulations by insisting on
pre-delivery deposits, made clever use of forms and contract paperwork to
position themselves for a win-lose confrontation. USDOT has no authority to demand return of hostage
property; they can only fine NORTHSTAR et.al. DOT never informed us to what
extent if any an investigation was conducted, as of this date. Attorneys advised us the only success with
"Rouge Hostage Movers" is to quote "Pay the Ransom." The only legal venue is in Federal Court, a
two or more year proposition with attorney fees exceeding entire cost of
property lost. Which doesn?t include the
loss of irreplaceable personal belongings. Personal papers, financial and work
related. We no longer have any personal items of family history, nostalgia,
photographs of parents, siblings, friends, pets, birth and death certificates,
passports, tax returns, receipts, medical records, you know the rest. If you have any experience in these matters
that could assist us, please contact management at Angies List. Be advised, NORTHSTAR was chosen for an
aggregate good rating on Angies List. After
the robbery, a check of NEW PLANET on this list revealed a arating of
"F" with similar customer experiences. Clearly NORTHSTAR was aware of the status of
its subcontractor. Other member
customers experience with NEW PLANET led to the conclusion NEW PLANET had
conducted many similar operations. They
were fast, and well trained in the art of deception. They repeatedly conducted themselves in an
odd manner during the day, but not enough to assume the worst was taking
place.
A USDOT web site contains information on
how to avoid these companies. Had I
known it existed, I would?ve been clued in, from the first request for a
deposit, that something was wrong.
Moving and Storage, then in Chatsworth California, was contracted to move the contents
of my family?s home in July 2012. The
move was scheduled to take place on August 29, 2012, from Las Vegas Nevada, to
Eugene, Oregon. Instead of NORTHSTAR, an
unknown to me third party: NEW PLANET MOVING and STORAGE, of Las Vegas NV,
showed up unannounced the morning of the move. Three NEW PLANET employees
then conducted an In-Home Robbery during that day while loading our
property. It was a well rehearsed, divide
and distraction method. Isolating us to
avoid the detection of the movers stealing personal property.
The team
leader, a man who said his name was Yana, talked me out of buying additional insurance
coverage saying: "NORTHSTAR NEW PLANET
is affiliated with MOSHES in New York City, the movers of the rich and
famous. You can trust we are the best
movers in the country, you have nothing to worry about."
Yaniv, claimed
to be a citizen of Israel. A second Hispanic man Yaniv introduced as Carlos, later
denied his name, claiming his name was Andrew, A third young man Juan, a
citizen of Costa Rica. The three men worked together as a team, absconding with
at least the following items listed in a LV Metro Police Department report filed
the following week: Removed all cash
from wallets, ransacked backpacks, GPS equipment for the drive to the new
location, A Loaded Gun, Prescription Category 1 medication, syringes, Computer
Drives, many boxes set aside and labeled in Orange Tape; MOVERS DO NOT
TAKE.
During the
day someone would constantly be asking us ?what goes, what stays? calling us
from room to room. This allowed someone
else to rifle through our belongs.
They
deliberately failed to take articles destined for the moving truck. Hid and camouflaged those articles under
shopping bags and blankets.
The next
day, I contacted NORTHSTAR customer service employee, Wendy. When she was told of the robbery et.al. she chided
me for not taking the additional coverage, saying in effect I should not have
trusted Yaniv, her trusted subcontractor.
When she was told the robbery would be filed in an official police
report, Wendy said, "You might as well, I would." She refused consideration of the expressed
circumstances, offered no concern, service, or even surprise. When I requested to speak with the President,
ABRAHAM KATALAN, she refused. Later during the next telephone conversation,
after consultation with her management, she conveyed; "NORTHSTAR stands by
its subcontractors, period."
IT GETS WORSE:
NORTHSTAR
then repeatedly refused my requests to delay delivery to the destination
address. We needed additional time to
determine what to do with the left-behind property, and assess what legal
recourse was available in Las Vegas.
NORTHSTAR now had our property and hijacked the moving process. They refused our request to delay
delivery. Some days later, employee Adam
in dispatch told me, "We made the delivery in Eugene Oregon, you were not
there, therefore, an additional $2000.00 redelivery charged is now
assessed." This was after we spoke
directly to the driver, telling him we were not in Oregon, and to wait until he
heard from us we had arrived. [Storage
would have been cheaper for the customer than a redelivery charge].
NORTHSTAR
employee Adam Also informed us that the cost of the transportation would exceed
the initial quote by over 300%.
The initial
quote process was conducted only by phone, by employee Alice, who insisted
"all we need is the number of bedrooms to give you a quote." NORTHSTAR employees, who like Yaniv, are
Israeli citizens, with accents difficult to understand, made verbal
communications more difficult.
No prior
on-site assessment or walk through was made, by any NORTHSTAR representative,
of the contents to be moved. However, it's
now clear NORTHSTAR had in NEW PLANET a local Las Vegas sub-contractor capable
of an on-site inspection.
Two weeks
before the move, a Las Vegas "boutique mover? offered a dedicated single
truck, not a consolidation load. The
quote included loading and unloading and transport. They gave a quote LESS, than the amount
NORTHSTAR is now attempting to collect as ransom.
Additional
storage fees now exceed an additional $5000.
It should
be noted we were forced to "re-buy" essential living items after finally
reaching the destination. Bedding,
dishes, clothing, medical supplies, other items equally important, beyond our
financial reach.
Formal request for investigation was
made to the US Department of Transportation after we were told we were victims
of a "Rogue Hostage Mover." US
DOT informed us NORTHSTAR violated Federal regulations by insisting on
pre-delivery deposits, made clever use of forms and contract paperwork to
position themselves for a win-lose confrontation. USDOT has no authority to demand return of hostage
property; they can only fine NORTHSTAR et.al. DOT never informed us to what
extent if any an investigation was conducted, as of this date. Attorneys advised us the only success with
"Rouge Hostage Movers" is to quote "Pay the Ransom." The only legal venue is in Federal Court, a
two or more year proposition with attorney fees exceeding entire cost of
property lost. Which doesn?t include the
loss of irreplaceable personal belongings. Personal papers, financial and work
related. We no longer have any personal items of family history, nostalgia,
photographs of parents, siblings, friends, pets, birth and death certificates,
passports, tax returns, receipts, medical records, you know the rest. If you have any experience in these matters
that could assist us, please contact management at Angies List. Be advised, NORTHSTAR was chosen for an
aggregate good rating on Angies List. After
the robbery, a check of NEW PLANET on this list revealed a arating of
"F" with similar customer experiences. Clearly NORTHSTAR was aware of the status of
its subcontractor. Other member
customers experience with NEW PLANET led to the conclusion NEW PLANET had
conducted many similar operations. They
were fast, and well trained in the art of deception. They repeatedly conducted themselves in an
odd manner during the day, but not enough to assume the worst was taking
place.
A USDOT web site contains information on
how to avoid these companies. Had I
known it existed, I would?ve been clued in, from the first request for a
deposit, that something was wrong.
Response from NorthStar Moving Co
"We have been subject to your threats and harassment for the past year: A. You threatened us you would go to the police, which we welcome. We have done no wrong and want the police involvement and assistance with you. B. You complained about us to the Department of Transportation, which we responded to their satisfaction. C. You have harassed our team members. D. You have threatened to take us to court, which we welcome. We feel that we need the courts help in dealing with you. We are anxious to deliver your belongings to you as soon as possible. We cannot do so until you contact us to arrange for this delivery to take place and give us an address where you want your belongings delivered to. To this day, we have not been paid for your storage charges with our company and you have not returned our calls or responded to our letters. If you continue to ignore our communication, we will have no choice but to take action. If you wish, you are welcome to have your attorney contact us. Very Truly Yours, Wendy Paola Client Care Manager"
Homeowner
Jul 2013
They were very efficient, professional, and organized. We will definitely use them for our next move.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Great! Thank you for taking the time to share your moving experience with us. We understand the importance of efficiency and organization while moving our clients, especially during long distance moves such as yours. We are thrilled that we were able to be of such help to you. Congratulations on your new home! Best wishes, Lauren Lustyan Client Loyalty Team www.NorthStarMoving.com"
Homeowner
Jul 2013
The movers arrived on time, were extremely courteous and professional. They offered to help with additional packing but did not pressure me in any way. The 3 guys who came on my job were friendly and worked very quickly, instead of trying to stretch out my job so that they would get paid more hours like some other moving companies have done. Their rates are very very reasonable and not once did I feel like any of my things were in danger of getting harmed or lost. They were fantastic and I would highly highly recommend them again.
Response from NorthStar Moving Co
"Dear Angie’s List member, Great! Thank you for taking the time to share your wonderful moving experience with us and for the thoughtful recommendation. We are thrilled to hear your felt our movers were so efficient with their time, and also while they carefully wrapped your belongings. They will be happy to hear you said such kind words about them. We know how it important it is to care for your valuables as our own and it was our pleasure to help you! We hope to continue to be your moving company of choice. Wishing you well in your new home, Lauren Lustyan Client Loyalty Team www.NorthStarMoving.com"
Homeowner
Jul 2013
They were okay, it took little bit longer than I expected. They did cause some damage to my new home but they fixed it within two weeks, so that was good. Overall the service was okay. Would I use them again? I don't think so. The price is reasonable, they were professional. Another comment I wanna make, they did damage a little bit paint on my wall and they were very professional about it and repaired it in two weeks, that one I thought a good service that they performed.
Response from NorthStar Moving Co
"Dear Angie’s List Member, I am glad I had the opportunity to speak with you. As a moving company, we always strive to provide our clients with the best moving experience possible. We move thousands of clients each year. Unfortunately, once in a while (very rarely) we drop the ball. We strongly believe a company’s character is determined by the actions in these situations. Therefore, we feel it is important to make things right. I am pleased to hear that, in the end, I resolved your issues to your satisfaction. I wish you all the best and we hope that in the future when you move, you will use us and experience how well we usually move our clients. Very Truly Yours, Wendy Paola"
Homeowner
Jul 2013
It was an Angie's List Big Deal that I purchased. It was great. The guys were wonderful. I thought they were gonna come earlier but it turns out that it was my mistake. They came at the very last 5 minutes of the window which is not good for them because they were exhausted. They had been working from 8 AM and they come there at 5 PM and they had to do all this heaving moving so they were really tired when they got to our house. It wasn't fair to them. The company pay those guys minimum wage and they charge us a lot of money. I feel the guys were being taken advantage of. We did little extra things for them like buy them food because we felt bad for them and they were really nice. The actual movers were excellent. They called me "ma'am," I was very impressed with how professional they were.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Thank you for taking the time to share your moving experience with us. I am glad the movers were able to be such help to you. The movers will be happy to hear your kind words. It’s very kind of you to buy the guys drinks and food. It’s not our intention to send our movers out at 5 pm but every now and then we have a commitment to a client. While they were working they were getting paid overtime and/or double time. We were awarded Best Places to Work by the Los Angeles Business Journal for a few years now and that is an award we truly value. We wouldn’t receive such an award, if we mistreated our workers. Our movers are well taken care of, but we do appreciate your concern. Again, thank you for choosing NorthStar Moving. We wish you all the best in your new home. Very truly yours, Wendy Paola"
Homeowner
Jul 2013
They are storing all of the furniture and boxes from the house in storage temporarily until it's ready to moved. They are great and didn't have any problems. They came in very organized and was able to keep the project going on time. They were also very nice people. They are very responsive and have open communication.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Thank you for taking the time to share your moving experience with us. We know how crucial organization and good communication can be during a move. It is not only important for open communication for our clients’ peace of mind, but also open communication is important within the company to ensure that a move goes as smoothly possible. We are thrilled that we were able to be of such help to you!! Wishing you the very best in your new home. Take care, Lauren Lustyan Client Loyalty Team www.NorthStarMoving.com"
Homeowner
Jul 2013
They showed up on time, but spent a LOT of time extensively wrapping/rewrapping furniture (to be fair no dents or breakage, but I think they overwrapped and wrapped things that weren't breakable too). I had packed everything in same-sized Home Depot boxes, and thought the move would go quickly, but it ended up taking almost 6 hours to get the truck loaded with all the wrapping (that was an extra $85 in materials too). The guys worked hard and admittedly there was a lot to move, but it took 11 very long hours, 3 of them overtime, and I was very surprised it took that long. I had expected 4-5 hours, and a much smaller bill. $1600, even with the Angie's List deal, was a lot higher than what I was expecting for a local move. Overall good quality, but misleading on cost estimates and expensive.
Response from NorthStar Moving Co
"Dear Angie's List Member, I appreciate you taking the time to share your moving experience. As a moving company, we always strive to provide our clients with the best moving experience possible. The crew will be happy to hear that you felt they were hard-working. If you think we were being overly protective causing the move to not go as quickly as you preferred, we would have loved for you to communicate this with us during your move. In the future, you are welcome to direct your specific needs to the movers or call the office, so we can do what is right for you. It is important for all Angie’s List members to be mindful that moving companies will always assume you want your belongings to be protected. If your items don’t require as much protection because they are not that expensive, this needs to be communicated in order ensure that the movers are as timely as possible. We hope to continue to be your moving company of choice. Wishing you all the best, Lauren Lustyan Client Loyalty Team NorthStarMoving.com"
Homeowner
Jul 2013
They didn't arrive at our house in CA until 6:00pm and didn't finish until almost midnight. They stored our stuff for 2 weeks and only shipped half the load. When the second half was shipped pieces were lost. One positive Edgar kept searching until he found the lost pieces, unfortunately, it will be weeks before I get the shipment...It is now Mid-JULY. Sorry I cannot recommend North Star for long distance moving.
Homeowner
Jul 2013
Everything went very smoothly. I would certainly recommend NorthStar to my friends and neighbors who are looking to move.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Awesome, we love hearing about successful moves like yours! Thank you for sharing your moving experience with us. We are thrilled to hear that your move went SO smoothly from start to finish! Also, we appreciate the recommendation! Good luck in your new home. Enjoy your day, Lauren Lustyan Client Loyalty Team [removed website]"
Homeowner
Jul 2013
The service was great and the price was good. They were very courteous and good communication, they showed up on time and worked very hard. They were careful with the goods.
Homeowner
Jul 2013
The 3 movers (Omar, Luis, and Juan) arrived 15 minutes early (though didn't charge until we were ready for them at the scheduled time). They worked steadily the entire time to pack and wrap some of our items, and move the contents of our home. They didn't complain or slack off even though we had a lot of stuff and it was pretty dusty/dirty. After having bad experiences with movers in the past, I felt North Star was worth every dollar we spent.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Thank you for your review! Omar, Luis, and Juan will be happy to hear that you felt that they were SO efficient while moving you between homes in Los Angeles. We are glad that we were able to exceed your expectations. Congratulations on your new home! Enjoy your day, Lauren Lustyan Client Loyalty Team www.NorthStarMoving.com"
Homeowner
Jul 2013
From my initial phone call to the meeting with Ron for the estimate to the actual packing and moving day, my experience with Northstar was phenomenal. Ron happily provided a couple of estimates due to changes that occurred during the process. The team that packed and loaded our belongings treated our things with great care and the delivery team was prompt and professional. Everything arrived safely with no damage. Would definitely use this team again and will recommend them to my friends and colleagues.
Homeowner
Jul 2013
They were very good. They underestimated the job and we had more work for them to do than they had planned for. They worked a lot longer into the evening and I really felt bad about it, but they didn't complain at all. The price was very reasonable, too.
Homeowner
Jul 2013
They were great. They did a good job as we thought they should. They met our expectations.
Homeowner
Jun 2013
It was flawless. The same two movers loaded me in Charlotte using my home and a storage facility. My home address was difficult to negotiate with the truck but they made it look easy. They were very professional and took care with each piece of furniture, some of which are valuable antiques, paintings and mirrors. The same two movers delivered the contents as planned in Montana to a remote area with a difficult side road entrance. I still don't know how they negotiated the road. Most people would have refused, but they pulled it off.
I have nothing but praise for these two individuals and the company they represent.
I highly recommend them for any long distance moving situation.
I have nothing but praise for these two individuals and the company they represent.
I highly recommend them for any long distance moving situation.
Response from NorthStar Moving Co
"Dear Angie’s List Member, Thank you for kind words! Our movers will love to hear that you were impressed with their professionalism and efficiency while moving you from North Carolina to Montana. We understand how valuable your belongings are, and always do our best to go the extra mile while moving them. Good luck in your new home. We wish you and your family all the best! Enjoy your day, Lauren Lustyan Client Loyalty Team [removed website]"
Homeowner
Jun 2013
NorthStar was very good, and we had a very positive experience with them. All of the customer service representatives were helpful, and a few stood out as really great. From phone confirmations, emails, and contact before the move, to the moving day (with a terrific Team Leader, and great moving staff) to the move-in day, everything went better than expected.
The only reason we're giving a couple of B's, is because we noticed some dings here and there on our custom wood furniture, and had a broken leg on our bedframe (which we had to get repaired.) However, that was it! Nothing else was damaged, and the service was very good. We assume that because NorthStar had to move our items around (due to consolidated shipping), the dings and breakage were probably inflicted when moving from one storage container to another -- we did not notice any dings or damage on the moving day, and had a really pleasant experience. The movers were quick, professional, kind, helpful, and worked very hard the whole time.
Also, Wendy at NorthStar was excellent in assisting us with the bed issue - she helped us get everything sorted out in a quick and timely manner.
The only reason we're giving a couple of B's, is because we noticed some dings here and there on our custom wood furniture, and had a broken leg on our bedframe (which we had to get repaired.) However, that was it! Nothing else was damaged, and the service was very good. We assume that because NorthStar had to move our items around (due to consolidated shipping), the dings and breakage were probably inflicted when moving from one storage container to another -- we did not notice any dings or damage on the moving day, and had a really pleasant experience. The movers were quick, professional, kind, helpful, and worked very hard the whole time.
Also, Wendy at NorthStar was excellent in assisting us with the bed issue - she helped us get everything sorted out in a quick and timely manner.
Homeowner
Jun 2013
Took all day but the moving guys were great. They went the extra mile to help us with our stuff, were on time and extremely professional. We would definitely use them again.
Response from NorthStar Moving Co
"Dear Angie’s List Member, What an amazing moving experience! Thank you for sharing it with us! At NorthStar Moving, we are committed to provide our clients with the best service possible. We provide our clients with the best movers possible who are willing to go that extra mile you mentioned to assure a successful move. I wish you the best of luck in your new home! Good luck, Tahura Bibi Client Loyalty Team www.NorthStarMoving.com"
Homeowner
Jun 2013
The movers we actually 30 minutes early on Saturday morning. The movers were very professional and quick to get going. They were extremely careful with our furniture and boxes. I would recommend Northstar Moving to any one looking for a move within SF.
Homeowner
Jun 2013
We moved last June to Oregon. We weren't moving in right away, not until March this year. We needed things stored. We needed only about a third of what we owned, because we were both retiring. We had everything stored by them at 5 different containers at their facility. When we called and said we needed it, they moved it up to us in Oregon. They lost several boxes of personal items. Being the time difference between June in March, we didn't know where stuff was stored. We didn't realize until we started unpacking. One of the dining room chair's arm was busted, a couple other things that we took care of. I think what happened was when they transferred from a larger truck to a smaller truck in Oregon, some of the smaller stuff got lost. We made a claim and were told we hadn't taken out sufficient insurance. We only took out insurance that paid by the pound. We got a settlement. It wasn't satisfactory, but it was some settlement. We needed to get into one of the containers to get some ski stuff to go skiing in January/February and they said they would put it at the front of the container. They didn't and we had to search through the container. Initially they were very good at communicating with us. When it came time to move in their range for them to deliver, they gave us one date. Then they changed their mind and said one, two, even three days earlier. We had people that were moving out of our rental and we were moving in. We had a hassle trying to get to the place from where we were staying. Communication and delivery was a hassle. The packing and everything was done well but the delivery was lousy.
Licensing
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FAQ
NorthStar Moving Co is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 10:00 AM - 8:00 PM
NorthStar Moving Co accepts the following forms of payment: CreditCard
No, NorthStar Moving Co does not offer free project estimates.
No, NorthStar Moving Co does not offer eco-friendly accreditations.
No, NorthStar Moving Co does not offer a senior discount.
Yes, NorthStar Moving Co offers emergency services.
Yes, NorthStar Moving Co offers warranties.