NorthStar Moving Co

This is the second time that I have used Northstar Moving during the last year to move all my household goods. And once again they were A-Plus in every category. Pre-move information was clear and helpful. On moving day they arrived on time with a crew that worked quickly and efficiently. Crew members were cheerful and polite. Everyone totally professional. The crew packed all my kitchen items plus the fragile contents of a large china cabinet. Not a single item was broken or damaged in either move. I have moved twice in the past using a major interstate mover and Northstar did a much better job. I don't plan to move again anytime soon, but if I do, there's no question about it -- I'll go back to Northstar!

Although I did have some issues during my move, I would definitely use Northstar again due to their excellent customer service. They truly care about their reputation and the service they deliver to their customers. Mistakes do happen and you can be confident knowing that Northstar will make things right if anything goes wrong with your move. The best customer service I have ever received!

These guys were fantastic. They called me when they were 30-40 minutes out, arrived 35 minutes later and were top notch the entire day. They were fast, professional, funny, easy going. They treated all my items with care - nothing was broken, scratched, scraped. I had several large awkward pieces, including a piano, and, unlike with other movers, I never worried for a second. From the minute I booked (all customer service reps were great, followup was great, confirmation call the day before was great) I had a wonderful experience. I gave them a B for price because I felt they were a little expensive, but I certainly got what I paid for, so it's hard to complain about that. I would definitely use them again.

NorthStar gave us great customer service from the initial call all the way to the completion of the move. Our crew was Joshua (team Leader), William and Ramiro. First contact with Northstar was smooth even though we threw several scenarios at them asking for pricing. I was emailed 3 quotes within 24 hours with 3 possible scenarios we discussed on the phone. On the day of the move the crew was on time and ready to work. Joshua made sure to ask questions about where things were going and in what order we wanted them. They got a little bombarded with the staff asking them questions and special requests but they took it in stride. Overall, it was a great experience and I would definitely use them again.

My experience was excellent. From the moment I first contacted Northstar, it was a pleasure to do business with them. No hidden charges, excellent value, nice clean new truck; and a crew of three who did a spectacular job. Ask for José and his crew - they were friendly, efficient, and worked their butts off! Everything arrived w/o a scratch! Plus, we had a good time during the process. I am normally incredibly critical of most service provers these days, but give credit where credit is due; both the office staff and the work crew were excellent. I found them on Angie's list and the reviews I read turned out to be accurate. I can't say enough good things. thx.

My first initial move went fine. The workers were punctual, efficient and polite. Even setting up my move out of storage into my house, that was easy and they were accommodating. It was when my belongings showed up at my house after being in storage for 14 months, that's when i discovered how horrible NorthStar moving actually is. More than half of my big items (over $2400 in value) were damaged, broken and/or not salvageable. The men who delivered my things seemed like they were in a rush to get out of my house, I figured because it was late in the day on a Saturday, so they probably wanted to get home to their families, but after unwrapping my things, I realized they didn't want to be around when I found half of my things (that I have paid over $1400 to store the past 14 months) were damaged. The reason I was taking my items out of storage was to sell them. Now that they were damaged, I couldn't even do that. My kitchen table was damaged, 2 of the 4 kitchen chairs were split and chipped. A piece of my antique cabinet was broken off, one of my nightstands was completely split and had to be thrown away, this was a set so one with out the other, it's just useless. That Monday, I took the day off work to address the damages, take photos and make a detailed list for my claims. I worked with Monica Orantes, Jr. Client Care Supervisor. She was helpful at first, but once I submitted my claims she told me that they had to go with their 60 cent per pound policy for the move damages. So that being the case i now was going to be compensated $116 for over $2400 worth of furniture. not to mention i know am out $550 for the moving costs and $1400 that i have been paying to store these broken items. (total of loss now is $4350) When I was offered the $116 I told Monica that I did not believe this compensation was fair. She spoke with her supervisor and came back with a "customer courtesy" of an additional $116 to make it now $232- but this offer came with a price. She told me per our phone conversation on May 12, 2014 that if I accept this offer she "would not be comfortable with me writing any negative reviews" so basically i was being paid to keep my mouth shut, I believe this is a bribe. She was bribing me with $116 to not write any reviews on any websites, share my story with anyone and contact Angie's list,etc. I did not accept the extra $116. I am appalled at the NorthStar moving company customer service. After I was told this by Monica, I contacted Angie's list and you guys told me to write a review and you would try to mediate. I have received a check from NorthStar for only $116 and i have yet to cash it. I was just looking through the December issue of Angie's List monthly and i saw they were nominated for a rave review. i am embarrassed to say that i have been extremely busy with work and homelife i haven't taken the time to finish my review. Seeing this pushed me over the edge. the reason they have an A on angie's list- is this because if a customer is unhappy NorthStar bribes its customers not to write a review? make you think... Please help Angie's List! I do not want this to happen to anyone else.

They were great! They did have one minor accident in that they put a ding in the door frame of the new property, but they acknowledged they were responsible for this. I would recommend this company as well as use them again if I need to.

Everyone we dealt with, from first contact to final delivery was top notch & professional. They let me lock into a 2-day pickup window, then 2 days before the pickup day they let me know exactly what time they'd show up. They kept in contact with me for the drop off too, so I had a good idea of when they'd arrive. Their price beat the others by $500-$1,000. I highly recommend these guys.

the team of three packed up the truck in less than an hour... and with travel time was done in two.

I didn't need the service. I found another option.

Without any issues whatsoever. I chose them based on reviews and the reviews did not lie!

German and his two helpers arrived on time, communicated well, were careful and professional every step of the way.

The photos I attached show some of what they left behind; the horrible truck packing job (notice two bicycles on too of each other with a surfboard on top); and my broken furniture. I forgot to mention that the Forman on moving day went through my house saying "we're not moving this; this isn't on the list.." When I plainly told the estimator we needed to move our entire house! He walked through my house with a clipboard making notes for about 10 minutes. There's no way he could have specifically notated everything we needed to move! That's a BS excuse. Then when we said we needed it all moved, they threatens us with going into overtime at x1.5 the rate, when all along we were told it was an easy 6-hour move.

Perfectly. with out a hitch. The movers were polite, clean , super fast and careful. They did it all in less time than I thought. Very happy with the service

Very professional movers and they did an excellent job. Would recommend to use them again. Tony, Chris, Rick and Carlos all did a fine job. They completed the job in a quick and efficient manner.

A move is one of the most traumatic experiences in an individual?s life, so Moving Companies have a reputation for making life miserable, sometimes despite their best efforts. I have moved often - regionally, nationally, and internationally. I have never had a completely trouble-free experience, but how each moving company has addressed the inevitable challenges that arose has been the great differentiator, and the reason why I will likely stick with Northstar from now on. If you?re looking for the cheapest moving company, don?t go with Northstar. If you?re looking for the best value for money, however, this is your best bet. From the very first communication through all the little details after the move was completed, it was evident that the firm and all its employees were personally committed to my satisfaction. Yes, one or two items were accidentally damaged (nothing major), but the fantastic advice I had received from Northstar reps during the contract stage ensured I was more than covered, and at the best rates possible. Even after the move was all done, the firm called to ensure that repairs performed were up to standard, and that I was not just satisfied, but happy with the level of service provided, door-to-door. I would not only recommend them highly, but I will be sure to call them first thing, if ever I have need of moving services.

This is the second time I've used Northstar in a month! They are extremely competent, on time and if traffic is bad they are very communicative and let you know exactly when they will be arriving. Today we had Luis and Alex as our movers and they were great! Very polite, conscientious and moved quickly all while taking extreme care of all of our items.

Outcome of two separate delivery situation to be reported as this situation unfolds, but it does not seem promising at all. I feel I have been completely mislead by this company and that all of their assurances were false.

Luis and his team were great. They called when they said they would, did what they were supposed to do, and completely delivered (pardon the pun) a job well done. I have no hesitation recommending them to others.

Julie Traiug was our contact person when we first signed up. She was very nice and thorough with going over all the information needed to reserve our moving date. Then Rebecca from Northstar called on Saturday (2 days before move) to confirm the move and make sure we were all on the same page. On moving day, 5 guys showed up on time. They called 30 minutes before they are arrived at the storage. They arrived at the storage with 2 trucks and with lots of energy and muscle and loaded everything up in record time. We lived about 17 miles from the storage facility and they arrived at our new home quickly. They unloaded the two trucks with professionalism, courtesy, smiling faces. Cesar Huertas, Enrique Machido, Armen Materosyan, Rick Cardona and Juan Alvarez were amazing. Put our beds together and arranged our furniture to our liking. They removed all the wrapping, and we very helpful in arranging the furniture. We used North star because of the great reviews on Angie's List and an advertisement from KTLA 5 Mark Kristie (weather guy). We watch KTLA every morning and saw the video of him saying how much he has used Northstar and always happy with them. We would definitely use them again and recommend them to our friends and neighbors.

Professional staff. We would re-use

I had used North Start 3 years ago to move my oldest daughter's bedroom furniture from LA to NYC as she was beginning grad school at Columbia. They were the least expensive bid ($1200) and the best movers I've ever used. So I immediately thought of them when I had two twin beds to move into a guest room. Highly recommend them for courteous, professional service.

Luis and his crew came on time. They were all very professional. No problems encountered. Made moving so much easier. Highly recommend this company. Sorry I forgot the final cost. But they completed the move and setup within the estimated time given.

Everything about this moving experience was pleasant. They answered my call right away and the guys even came earlier than their original call time. The men were very pleasant to work with and handled my belongings with care.

Guys were in and out in about an hour! So fast! Very nice crew - always checking with me to see what was going vs staying. Very careful with all of our furniture during the move! Will definitely be calling them when we eventually sell & move into our new home!