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Maidtopia Cleaning Services

House Cleaning, Blind Cleaning

About us

Maidtopia Cleaning Service offers exceptional services at great prices to the Austin metro area. We offer service to Austin, Pflugerville, Round Rock, Georgetown, Cedar Park, Leander, Hutto, Lakeway, Buda, Kyle and San Marcos. Our desire is to provide great service and great prices with the understanding that everyone deserves a clean home. We do not want to be just a temporary cleaning solution for you, but rather a cleaning essential for everyday life.

Business highlights

14 years of trusted experience


Services we don't offer

Laundry services. Washing dishes.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.5323 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
16%
3
8%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.5
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 76-100 of 323 reviews

Cheryl W.
02/2014
5.0
house cleaning
  + -1 more
Three women arrived right on time and did an excellent job of deep cleaning, and completed the job in two hours. I would definitely like to have this same team again in the future. The language barrier was the only problem, but we managed to communicate enough to get by.
Description of Work: Deep cleaning of 2,800 sq.ft. Cost was approximately $215, including tax and tips for three workers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Jerome L.
02/2014
4.0
house cleaning
  + -1 more
It was ok. I expected two people, as I have never had a mid service ever send just one. She did use the list they provided and I filled out to decide what work to do. It also seemed a bit odd that she used Windex on everything - floors, tub, etc. for the price, I guess I got a reasonable amount of cleaning, but I wouldn't ask them back.
Description of Work: Maidservice

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0


Response from Maidtopia Cleaning Services
I apologize for the situation. I am unsure why the cleaner would only use windex when she has a vast variety of cleaners that are assigned to her each morning. I am also unsure when this review was posted ans show your service was performed on September 5, 2013. If you would like to contact our office we will be happy to discuss the situation with you. Respectfully, Maidtopia Cleaning Services Staff 03/11/14

Gerry T.
02/2014
5.0
house cleaning
  + -1 more
The maid they sent was very good, fast and thorough. She went through my complete list and finished in less than the 3 hours that was scheduled.
Description of Work: Complete housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Sherry H.
02/2014
3.0
house cleaning
  + -1 more
When I purchased this package for $99 on Angies List, I figured that was the price of it (6 Hrs one person house cleaning). When Maidtopia called me, they said I would need to put a check for $8.17 in a sealed envelope for the 2 ladies (3 Hrs house cleaning) that come to clean. I also told the person that called that the major thing I wanted done is mopping my hardwood laminate floors and a good cleaning around all the baseboards in all rooms. I asked for an English-speaking person as I don't speak Spanish and was told they don't have any (first problem with this company). She assured me the ladies knew how to clean homes and they would do a good job. I was sent a checklist and I was to number the items on the checklist I wanted performed. I chose everything, including cleaning baseboards and kitchen appliances (outside). When they were done - the floors up to the baseboards were not clean and I had to have them redo the master bath. Had to call the office to translate but had to leave message at 11:40am. It's 2 days later and still no callback. Once ladies left, found they hadn't cleaned up to any of the rooms' baseboards, nor did they clean the top of the refrigerator or the microwave. I guess they don't understand what a good cleaning means. I only get a maid service about once a year. I have problems getting down on my knees to do floors and that's why. I've lived here 4.5 years and have tried 4 different maid services - I guess none of them map floors with soap nor do they know how to clean all the way up to the baseboards. I will not be using this company again either. No follow-through on what was promised.
Description of Work: Clean 2BR 2BA home, mop and clean floors, dusting, blinds, clean kitchen appliances.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$107.17

Response from Maidtopia Cleaning Services
My apologies for the situation. I would like to clarify a few things in regards to the promotion you purchased. The promotion was for a 6-hr Maid Service with 1 maid or 3-hrs with two maids. If two maids were sent to your home, the total hours completed would still be 6 hours. This information was in the fine print that was presented through the Angie’s List Big Deal. Additional fine print explains that our service is a taxable and that the sales tax would be due at the time of service. Angie’s List does not collect our sales tax, we as a company are responsible to report it to the State of Texas. Angie’s List headquarters are in another state and therefore are not able to collect tax on our behalf. This particular services does not guarantee a full house cleaning regardless of the size or condition of the home. Our staff aims to compete as much of the work as possible within the timeframe. The cleaners are to work on the home based on the order the customer requested task to be completed. The cleaners are to work off the list which was translated from English to Spanish to avoid any confusion between customers and cleaners. The only items that may need clarification for a cleaner would be if the customer wrote something that is not a normal task for us to complete. We ask each customer to email before the service any additional task that are not listed on the to-do list so what we may translate it and place it on work order for that day. I pulled up our entire phone log starting from February 4th at 1:00 a.m. to February 10th at 10:00 pm. I am sorry that I am unable to find your phone number listed as having called in or leaving a message. The day before each service is performed, we send out a reminder email that contains a link to our online survey for customer satisfaction. I have reviewed our surveys received between the same time periods and was unable to find a submitted one for your email address. We always stand by our 100% satisfaction guarantee and will be happy to discuss the situation with you if you would like. The guarantee terms are listed on the confirmation email attachment that was sent to you during the time of booking. We only ask that customers submit a complaint within the first 24 hrs of the service. Since your message was received from Angie’s List within the time frame requested, we will happy to correct the situation. Please contact our office before the end of the day today and we will make arrangements for you. I am also sending this email to the address we have on file for you.

Terrell F.
02/2014
5.0
house cleaning
  + -1 more
They were the best company to work with. One lady came out to do the work. She was very quiet and kept to herself. She even picked up my sons toys which I was not expected but thought it was a nice touch. She left some hotel touches like in the bathroom as well. It seemed like she was here longer than 3 hours since she was very thorough in her cleaning.
Description of Work: I purchased the big deal $75 for 3 Hours of Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Thomas K.
02/2014
5.0
house cleaning
  + -1 more
It went very well. This is the second time that Maidtopia has been to my house to clean and both times were excellent. Having checked out the pricing at several companies, I feel Maidtopia is very reasonable and they have been doing an excellent job. Since I am single with no kids or pets, I signed up for them to come in every third week. I am looking forward to continuing with the service.
Description of Work: Complete house cleaning. Cleaned the bathrooms and kitchen. Wiped down all the stainless steel appliances. Vacuumed and moped the floors. I have large areas of laminate floors and she mopped all of them. She would have changed the bedding except I had done that just a couple of days prior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Toni M.
02/2014
4.0
house cleaning
  + -1 more
Bear in mind that unless you speak Spanish, you will not be able to communicate with the staff helping you. As I learned the hard way, you fill out a list and they can only go directly off of that list because, at least the two nice ladies that came to my home, don't speak a word of English. It makes it impossible to provide any details like, "I'm currently finishing the wash and need help with the folding". In short, you have to prepare everything in advance and they follow the list like robots. Sending people over who do not speak English (and unfortunately, I do not speak Spanish) is unfair and frustrating to me - AND them! Otherwise, the maids were very good at following the list - they were efficient and very sweet.
Description of Work: I bought an Angie's deal for 6 hours of cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$107

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Terri D.
01/2014
4.0
house cleaning
  + -1 more
They came on time and cleaned the whole house. It looked good on the surface but I discovered that one of the baths was barely touched. Toilet left dirty, rugs not shaken out, counter tops not washed. I can overlook some things but the bathrooms and kitchen have to be cleaned.
Description of Work: Cleaned 4 bdrm, 3 bath home

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$175

Response from Maidtopia Cleaning Services
I apologize for the situation. I am showing that there was no issue reported after the cleaning staff left the home in May 28, 2013. We always offer a 24 hour satisfaction guarantee and will do anything in our power to met our customers expectations. If you would like to discuss further, please contact our office. Respectfully, Maidtopia Cleaning Services

Cindy B.
01/2014
5.0
house cleaning
  + -1 more
Arrived on time and very efficient at job.
Description of Work: Cleaned house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

bette F.
01/2014
5.0
house cleaning
  + -1 more
I've used Maidtopia a few times & am never disappointed. Their staff get to work cleaning fast, and really hustle to do as much as possible within the time frame. This is a professional, courteous company & I definitely recommend using them.
Description of Work: 3 hrs. House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Stacy H.
01/2014
5.0
house cleaning
  + -1 more
The woman who showed up to clean (I can't remember her name, but she was fantastic!) was a little early, which worked out for us. I didn't have my form completely filled out detailing the order of things I wanted cleaned, so she didn't get to the refrigerator, but the house was immaculate. Very happy with the service.
Description of Work: Maidtopia provided a full 3 hour housecleaning. The coupon I purchased had expired so I didn't get the full discount, but they did still honor part of it. Overall I was pleased.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

John B.
12/2013
5.0
house cleaning
  + -1 more
The only thing they missed was the tops of the door frames, but we didn't notice until the next day. I'm sure they would have gotten those just as quickly if we'd pointed them out. We'll definitely use them again.
Description of Work: Maidtopia provided a deep cleaning of the whole house, 3200 sq. ft. The crew of 3 was prompt, even in icy weather, and they did a great job very quickly. They were done in under 4 hours, and they were very thorough, doing a good job on window sills, ceiling fans, light fixtures and baseboards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216.5

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Karen B.
12/2013
5.0
house cleaning
  + -1 more
She did an excellent job on the kitchen. She got to one bathroom and vacuumed everything. Everything looked like teenagers didn’t live here. We plan on calling them again.
Description of Work: They gave a list beforehand to check and she did most everything we checked on the list.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Chris M.
12/2013
5.0
house cleaning
  + -1 more
I purchased an Angie's List Big Deal for this service and it was good. They were thorough and cleaned what we wanted them to. They were pretty typically priced and their punctuality has always been pretty good.
Description of Work: I used Maidtopia Cleaning Services for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$82

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Mychal M.
12/2013
5.0
house cleaning
  + -1 more
They were prompt and cleaned everything just wonderfully...i was very pleased!!
Description of Work: cleaned beautifully!! great job!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Dwayne S.
11/2013
5.0
house cleaning
  + -1 more
Everything went as expected according to my wife.
Description of Work: I purchased a Big Deal from Maidtopia Cleaning Services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Brandy L.
11/2013
4.0
house cleaning
  + -1 more
They did a nice job. There were no additional costs. I believe we only had to pay the taxes. There was nothing notable. I will use them again in the future.
Description of Work: I purchased a big deal for Maidtopia Cleaning Services.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Munira B.
11/2013
3.0
house cleaning
  + -1 more
The service was okay. I did not like them so much. So in fact, I did go ahead and get somebody else on Angie’s List. There were no additional charges to the big deal. It was just not what I expected it to be. They really did just under the bed, and there were a lot of places that were left out.
Description of Work: We purchased a Big Deal for Maidtopia Cleaning Services for their housecleaning services.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$77

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Ann B.
11/2013
5.0
house cleaning
  + -1 more
We had Claudia as our cleaner. She was outstanding and I am glad to hear she has been assigned to us on a regular basis. The house was sparkling clean from top to bottom. She worked over 3 hours and never took a break. I work from home so she was very respectful of my privacy. She even cleaned our screened-in porch including scrubbing the floor. I will continue their service and would recommend them to anyone!
Description of Work: I bought the deep cleaning service which covered a major cleaning of my entire 2400 sq ft house. This included cleaning all blinds, baseboards and ceiling fans as well as the expected service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

CLAUDIA B.
10/2013
2.0
house cleaning
  + -1 more
2 cleaners came, neither spoke English & cursorily cleaned, leaving streaks of my tile & generally a sloppy job
Description of Work: bathrooms, cleaning of living room & kitchen

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$100

mb T.
10/2013
5.0
house cleaning
  + -1 more
individual arrived on time, got right to work and did an outstanding job!
Description of Work: excellent job of the heavy cleaning for my apartment - excellent person

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Cynthia H.
10/2013
5.0
house cleaning
  + -1 more
It worked out well. The one for my daughter worked out very well, they sent 2 maids for the whole time and they did a great job here. However at my house, they only sent 1 maid for the same amount of time instead of 2. I had a list of things to do so everything that she did do was done extremely well. Everything was better than great and it was done professionally. There was only 1 person so there are things like the kitchen I needed done but there wasn't any time. When we bought the package for $69, we thought that was tax included so it was a big surprise to have to pay almost $6 for which would be an 8% increase in the cost. And then you always want to give a little tip to whoever is working if you like their work. The package was $69 plus tax which was not advertised. They are scheduled to come back again.
Description of Work: We had used Maidtopia Cleaning Services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74.69

Response from Maidtopia Cleaning Services
Thank you for your review. We schedule our work load for each team member based on the square footage of each home and the type of service requested. The 3-Hr Maid Service is designed for 1 cleaner for 3 hours or 2 cleaners for 1.5 hours. If two cleaners are available, we would send to, however, during the redemption of the vouchers we tried to fit in as many customers on our schedule each day. However, if the route had a larger home that required two for either our AM or PM route, it may have happened that we sent two cleaners to perform a 3Hr Maid Service (they would stay for 1.5 hours each). Additionally, we did honor 2 vouchers for your home even though the fine print was clear in stating 1 per household and 1 as a gift. You actually purchased 3, two for your home and one for your daughters home. I also understand the you were not aware that sales tax was due at the time of redemption. This as well was stated clearly on the fine print - "Taxes are not included and will be billed separately at the time of service". We are required by the State Comptroller to add 8.25% tax rate to each service performed. I apologize for any confusion and are always available to explain any situations to make sure things are clear. We always want the customer to be aware of everything we are responsible as their maid service. Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

WENDY O.
10/2013
5.0
house cleaning
  + -1 more
If it hadn't been for ME misunderstanding all would have gone well. As it was, we had a little confusion on what was to be done. However, Maidtopia made EVERY effort to make it right. I would certainly be happy to recommend them to my neighbors and friends.
Description of Work: Cleaned my house in preparation for moving.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Kathy H.
10/2013
5.0
house cleaning
  + -1 more
Cleaner was polite, thorough, and did a good job. My only recommendation would be that she improve how she makes the bed to include folding the crners, knowing which dide of he top sheet goes up and how to place the duvet cover with buttons away from the face. Otherwise, I was very happy with the results.
Description of Work: Dusted, vacuumed, mopped floors, cleaned kitchen and bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Mark H.
10/2013
5.0
house cleaning
  + -1 more
They did an excellent job of cleaning the house and leaving it in move-in condition for the next tenants. I'd definitely recommend them.
Description of Work: I purchased three hours of Maidtopia service to clean a rental house after I moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Contact information

1800 Lavaca St, Austin, TX 78701

http://www.maidtopia.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Blind Cleaning

FAQ

Maidtopia Cleaning Services is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Maidtopia Cleaning Services accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Maidtopia Cleaning Services offers free project estimates.
No, Maidtopia Cleaning Services does not offer eco-friendly accreditations.
No, Maidtopia Cleaning Services does not offer a senior discount.
No, Maidtopia Cleaning Services does not offer emergency services.
No, Maidtopia Cleaning Services does not offer warranties.
Laundry services. Washing dishes.

Contact information

1800 Lavaca St, Austin, TX 78701

http://www.maidtopia.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM