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Maidtopia Cleaning Services

House Cleaning, Blind Cleaning

About us

Maidtopia Cleaning Service offers exceptional services at great prices to the Austin metro area. We offer service to Austin, Pflugerville, Round Rock, Georgetown, Cedar Park, Leander, Hutto, Lakeway, Buda, Kyle and San Marcos. Our desire is to provide great service and great prices with the understanding that everyone deserves a clean home. We do not want to be just a temporary cleaning solution for you, but rather a cleaning essential for everyday life.

Business highlights

14 years of trusted experience


Services we don't offer

Laundry services. Washing dishes.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.5323 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
16%
3
8%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.5
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 301-323 of 323 reviews

Leslie D.
12/2013
5.0
house cleaning
  + -1 more
perfect
Description of Work: housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Judah and Keren F.
10/2013
5.0
house cleaning
  + -1 more
unknown
Description of Work: no notes
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

STERLING B.
10/2013
4.0
house cleaning
  + -1 more
Everything went fine.
Description of Work: Maidtopia Cleaning Services cleaned the kitchen and the bathrooms for me. (including appliances)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Jeana B.
09/2013
5.0
house cleaning
  + -1 more
It went well.
Description of Work: I purchased a Big Deal coupon from Maidtopia Cleaning Services to clean my house. They did a deep cleaning of the kitchen and living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Eric S.
08/2013
5.0
house cleaning
  + -1 more
Very well
Description of Work: Clean my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Pat N.
07/2013
5.0
house cleaning
  + -1 more
It went well.
Description of Work: I purchased three hours of cleaning services. I requested cleaning the bathrooms & kitchen be the focus of the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Nicole C.
06/2013
5.0
house cleaning
  + -1 more
good
Description of Work: clean home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$146

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Rebecca S.
05/2013
2.0
house cleaning
  + -1 more
Did not use service
Description of Work: Did not use service
Rating CategoryRating out of 5

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business, unfortunately, we do not cover your particular area. We will keep your information on file and if we ever do service in your area, we will be happy to let you know. Respectfully, Maidtopia Cleaning Services

Terri G.
04/2013
5.0
house cleaning
  + -1 more
Great!
Description of Work: Hired to clean parents home. Showed up on time and did an excellent job. Kitchen, bathrooms and floors swept and mopped throughout. Parents were very happy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$81.18

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Lynne S.
04/2013
1.0
house cleaning
  + -1 more
unknown
Description of Work: Like many of the "big deals" on Angie's List, unfortunately you have to purchase it before you can schedule a time slot wit the service provider. I tried to schedule immediately after purchasing, and the soonest I could get them was 19 days out-April 10! I accepted it because I had company coming on the following day, the 11th. Eli emailed me confirmation of the appointment, saying she had reserved an afternoon slot for April 10 for me. I called her back per her request on the email. I asked what time "afternoon" meant and whoever answered the phone told me, probably around 3pm." So I waited. At 4:30 I called to see what the hold up was. Eli told me she had taken me off the schedule because when I called I didn't CONFIRM her coming. I HAD confirmed it and scheduled it in the email + I had already purchased it!!!! She already had her money and didn't care when I got serviced. She told me the soonest she could get to me was 12 days out!!!!!!!! So I requested a refund, which requires filling out a form on Angie's List and waiting for 7 days. Eli sent me 3 emails during and after our 2 phone conversations, saying she was sorry and it had never happened before...Well, when you are counting on cleaners showing up, it just takes 1 time of a no-show when you desperately needed them, to know you don't trust or believe at least half of the positive reviews. Such a simple communication problem.
Rating CategoryRating out of 5

Response from Maidtopia Cleaning Services
[member name removed], I apologize for the confusion on your account. Again, I would like to clarify the situation. On March 21st, I received an email from you requesting to schedule the service. The only contact information enclosed in the email was your email address. I responded via email that we had availability on 4/9 and 4/10; you responded again via email that you would like to book 4/10. I responded back on March 22nd at 7:51 a.m. that I had reserved it and requested you call me back before 12:00 p.m. of that day. I never again heard from you until April 10th at about 4:30 pm asking why we had not arrived at 3pm as promised. This is the first time I actually had a phone number to reach you at. In the office, there is only me answering phones, so no one besides myself would be looking at schedule - we do this to avoid confusion. As I mentioned over the phone, since I did not hear back from you on March 22nd by noon, I assumed that you did not want to book the service. You asked why I did not reach out to you. Unfortunately, if I reached out to every customer that said “let me call you back” or promised to call or even email us to reserve a time slots with no other information, I would not be able to take any new customer calls. I ask each and every customer to call us by a given time frame to complete the order/reservation. Our process to complete a reservation is as follows: Once customer reserved a time slot, we must speak to customer to take down the home address, a valid phone number for emergency purposes, an email, the dimensions of the home (bed/bath/square footage), if there are any pets/are they allowed outside, how we will gain access into home, where parking is permitted and the form of payment. If booking with minimal information, we must verbally confirm the address to know where we are to send the cleaner. Once all information is recorded into our system, a confirmation email goes out to the customer with arrival day, time and terms of service. The day before we are scheduled to arrive at your home, it is customary for a reminder email to go out to the customer of upcoming services. Additionally, we have two arrival routes; AM arrival is between 8-9 am and PM arrival is between 12:30 -1:30 pm. We cannot arrive at 3 pm as our cleaner’s shift end at 5 pm. Again, I am sorry for the confusion on your account. We have a system that has worked for 1,000’s of customers. It is unfortunate that we were not able to speak to you on March 22nd by 12:00 p.m. Respectfully, Eli Martinez

Paul R.
03/2013
5.0
house cleaning
  + -1 more
Outstanding service~~
Description of Work: Purchased this service as gift for my daughter in law. Team arrived late; however, their work was excellent and she was very satisfied with the results. To compensate for their late arrival, they accomplished more than was in the initial contract. I will use them myself without hesitation should the need arrise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$45

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We apologize for being a little late, Austin traffic is very unpredictable. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Edward W.
03/2013
4.0
house cleaning
  + -1 more
Fine
Description of Work: Cleaned house. Did extra good job vacuuming hard-to-get areas as I requested. I would use her again. Spoke English.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Stenly T.
12/2012
5.0
house cleaning
  + -1 more
.
Description of Work: Came early, friendly, did great job cleaning, no complaint from me, definitely will use the service again in the future.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Dana J.
12/2012
4.0
house cleaning
  + -1 more
unknown
Description of Work: They did a good job. It was not super sparkling clean, but it was definitely a lot better than when I left the house that morning. They send one person to clean as opposed to a team like some of the other services. They were trustworthy and didn't break or steal anything or leave my door unlocked (which has been a problem with other services in the past). I would hire them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Maria B.
12/2012
5.0
house cleaning
  + -1 more
unknown
Description of Work: Great service at a great price. I would definitely hire them again. They are professional and efficient.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Ray F.
12/2012
5.0
house cleaning
  + -1 more
Couldn't have gone better.
Description of Work: Did everything they said they would. Was extremely happy with their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Jay B.
11/2012
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Mark V.
11/2012
2.0
house cleaning
  + -1 more
I
Description of Work: The cleaning lady arrived around the time scheduled (15 minutes late, but no big deal). She brought all of the supplies and equipment she needed. She immediately started cleaning and appeared to work diligently. I checked on her a few times and she was always working. However when she said it was time to go, I went down to check on what she had accomplished. She had done a great job in the Kitchen, the guest bath and the master bath. She got the show door spotless (something I can't see to accomplish)!! She also did the living room which was OK, but missed a lot of spots. My house isn't that dirty, but for $75, I expected a little more to be done. My old maid would complete the entire downstairs for $40 every two weeks and got the same or better quality than I received from Maidtopia. The scary part of this deal is that the normal cost of this service was $150 without the discount. I don't know anyone who would pay that for cleaning 2 rooms and 1.5 bathrooms. OUCH!!!

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$75

Response from Maidtopia Cleaning Services
Customer, Thank you for the response of the service completed in your 4 bedroom/3.5 bath/3800 square foot home. First, I would like to apologize that we were 15 minutes late. However, our estimated arrival is between 8-9 a.m. , depending on weather and Austin traffic. It is an estimated time, and not a guarantee. I am thrilled to hear that the cleaner worked diligently in your home and especially making sure that the areas she was cleaned were spotless. The Personalized Maid Service was designed to offer a helping hand to those homeowners who have larger homes and do not require a full house cleaning. If a home is on the smaller end, then the service is more efficient in getting the entire home cleaned. We also suggest that a To-Do List should be done when booking the Personalized Maid Service – this allows for a customer to dictate what areas they would like done during the 3 hours we are in the home. If no To-Do list is completed for us to follow, we will perform as much of the Standard Service as possible in an order that can accomplish cleaning the worst areas of the home first. Many times, the first visit is the hardest to clean as the condition of the home is unknown and more time is needed to make things shine. I am sorry to hear that we were unable to complete more areas of your home during the 3 hours allotted for the service. As you mentioned, we always work as diligently as possible during the allotted time. In regards to the price, our One-Time Personalized Maid Service is only offered on special occasions for $149.95. Typically, this services is only offered on a recurring basis for a discounted price. Our 3 hour price is low compared to what other companies charge. They charge up to $225 for a one-time service. I understand that you have an independent individual clean a portion of your home for $40 on an every two week basis. Please understand that an individual does not carry the appropriate measures in safe guarding your property. As any other good company, we are bonded and insured to offer you the assurance that your home and belongings are protected. Our prices may be little higher than an individual as we are also responsible for federal, state and local taxes. Please let me know if there is anything else we can assist you with. Thank you again for your response. Maidtopia Cleaning Services

Steve S.
11/2012
2.0
house cleaning
  + -1 more
Poor - see above.
Description of Work: Cleaner was late, didn't talk through services provided, tried to leave early multiple times (paid for three hours, tried to leave after <2 hours). and didn't do a very good job of cleaning things I specifically told her to clean. Would not use this service again, only benefit was that it was cheap through an Angie's List deal.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$75

Response from Maidtopia Cleaning Services
Member, My sincerest apologies regards to the cleaning yesterday. I apologize for the cleaner being 20 minutes late and that our office did not call you to advance. I was guiding her through the phone to make sure she found a way around some traffic that morning. I understand that the cleaner was trying to leave early multiple times and that she did not perform to our company standards. If you could allow me to speak with you in regards to the cleaning over the phone I will be happy to make this situation right for you. Additionally, we have taken action in regards to the cleaner – she has been terminated as of today. Respectfully, Maidtopia Cleaning Services

Rinda G.
10/2012
5.0
house cleaning
  + -1 more
.
Description of Work: We purchased a 3 hour housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Maidtopia Cleaning Services
Thank you very much for the a review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Carrie B.
10/2012
4.0
house cleaning
  + -1 more
unknown
Description of Work: I purchased the big deal for 4 hours of cleaning. They provided a checklist so that I could customize the visit (rather than perform the standard service). I filled out the checklist, ranking items in order of importance, and handed it to the maid. However, she didn't do any of the special items (one was ranked #1), just the standard service items, and left after 3 hours, so it wasn't a question of time. That was disappointing to me. I was busy working from home and couldn't supervise the visit.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$80

Response from Maidtopia Cleaning Services
I just received your review from Angie’s List. I apologize for the lack of service on our end and am disappointed with our staff member who did not perform to your satisfaction in your home. I am sorry we did not receive the response within the 24 hour time frame to schedule for a re-clean. We always send the Terms of Service to our customer with all necessary information in cause any aspect of our performance does not pass our customer satisfaction. Please check your email for a direct email from us. I know this does not fix the situation as you have stated on Angie’s List, however, we always want customer to feel like they are our #1 priority and our service was worth their hard earned money. Thank You, Maidtopia Cleaning Services 512-619-5237 http://maidtopia.com/

Patrick B.
10/2012
3.0
house cleaning
  + -1 more
unknown
Description of Work: I contracted for a "deep clean", but found after it was done that the clean was only cursory/usual. Numerous items left unclean: tops of fridge and W/D, dust-collecting ridges on cabinets and shelves, floor was incompletely mopped. They were very responsive in setting up the appointment, and arrived on time, so I might use them for regular cleaning if the price was right. But given that $150 worth of cleaning got me one person for 1.5 hours, I doubt that they would be a good budget choice.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Response from Maidtopia Cleaning Services
Member, I am saddened that we did not perform to your expectations. Our records indicate that you did purchase a Kitchen, Bathroom with a Bonus cleaning in the Living Room area. I am unsure why the W/D would be included in the review aspect for this service. The notes on the account show that we did not receive an email or phone requesting a re-clean of the areas you state were not cleaned correctly within the 24 hour time frame. Our re-clean policy was e-mailed to you with the Terms of Service at the time of scheduling the service. Again, I am sorry you were not satisfied with the service and will issue a $25 gift certificate to you. Sincerely, Maitopia Cleaning Services

Sue M.
07/2012
5.0
house cleaning
  + -1 more
Great experience overall.
Description of Work: I have used many cleaning services but none compare to Maidtopia. I used their services for about two years & only recently stopped because I retired & started cleaning the house myself. I have started back to work & will probably be calling them soon to start up again. You will not be sorry if you use this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Maidtopia Cleaning Services
Thank you very much for such a wonderful review. We appreciate and value your business. Respectfully, Maidtopia Cleaning Services

Contact information

1800 Lavaca St, Austin, TX 78701

http://www.maidtopia.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Blind Cleaning

FAQ

Maidtopia Cleaning Services is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Maidtopia Cleaning Services accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Maidtopia Cleaning Services offers free project estimates.
No, Maidtopia Cleaning Services does not offer eco-friendly accreditations.
No, Maidtopia Cleaning Services does not offer a senior discount.
No, Maidtopia Cleaning Services does not offer emergency services.
No, Maidtopia Cleaning Services does not offer warranties.
Laundry services. Washing dishes.

Contact information

1800 Lavaca St, Austin, TX 78701

http://www.maidtopia.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM