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K & M Steam Cleaning

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Locally owned & operated. Insured and bonded. We conduct background checks on all employees. We do not use subcontractors. We offer warranties on all our work. We love what we do. We strive to make the first time customers our repeat customers for life. Additional DBA - K & M Steam Cleaning Inc.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning & Repair. Air Duct Cleaning. Tile & Stone Cleaning. Upholstery Cleaning. Dryer Vent Cleaning. Power Washing, Maid services.

Services we don't offer

Window Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.799 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
4%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 76-99 of 99 reviews

Angie W.
10/2020
5.0
carpet cleaners
  + -1 more
"on time in and out very pleased "
Description of Work: cleaned area rug
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

amanda F.
02/2020
5.0
upholstery cleaning
  + -1 more
cleaning of a sectional sofa
Description of Work: They were great! Exceptionally courteous, great communication, helped me figure out the most economical way to complete my job, timely and FAST. Definitely recommend and will absolutely use them again
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from K & M Steam Cleaning
Hello [Member Name Removed], My name is Ken. I am taking over management again as the owner here and saw your Rating for us. Thank you for taking the time to rate us. I see that Mario cleaned your sectional sofa back in Feb. of this year. He's such a great person, dad, and employee. I will look forward to your business in the future and any referral you send our way. Ken M.

Clive H.
09/2017
5.0
carpet cleaners
  + -1 more
Fine they did a good job
Description of Work: Carpet ceaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TRACY S.
09/2011
1.0
carpet cleaners
  + -1 more
Never use them
Description of Work: I would go with ANYONE else...

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from K & M Steam Cleaning
Hello Member, K and M Steam Cleaning were asked to come out to your home to give an estimate on cleaning a rug. You declined our estimate, so there was no service done by our company. K and M Steam Cleaning is dedicated to serving the Austin area and wants to ensure every customer quality service. We’d be more than happy to honor our estimate and help you with your rug if you would like.

Barbara S.
04/2011
5.0
carpet cleaners
  + -1 more
They really did an excellent job.
Description of Work: They came out and cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ellen W.
03/2011
5.0
upholstery cleaning
  + -1 more
As above
Description of Work: They cleaned one carpeted room and an off-white sofa. They did a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Sharon P.
10/2010
1.0
carpet cleaners
  + -1 more
you've got to be kidding?!
Description of Work: I bought a home in December 09. I had the master bedroom carpet cleaned by K&M the first week I moved into the home. The doggie odor still remained. They sent two other people to remove my padding and reclean. The two who came did not ask me if they could open my second story master bedroom window and broke it by throwing the padding out the window. Inside that padding was my jewelry. They robbed me of the jewelry they took out of my master bedroom and master bathroom closets. The one cleaner also removed a house key which was in my kitchen drawer where the previous owner had left the extra door keys. How do I know this? Because no one else was in my new home except these people and one other person whom I escorted when her when she installed my cable. THe K&M employee was missing from my master bedroom where the padding was removed for a great length of time until I realized he did not come back upstairs. I found him in my kitchen standing over my open purse. When I asked him why he was in my kitchen, he said he was admiring my back yard. When I called K&M, the person I spoke to said that "their employees are all grandfathers and fathers...they wouldn't steal...they do criminal background checks on their employees..." I later learned that the individual who was in my kitchen where my money was taken and my key stolen had a lengthy criminal record. I also learned from a fellow employee that she had her jewelry stolen when they came to her home. I informed Angie's list of this theft after it happened and here they are getting an "A" rating. Unbelievable! How trustworthy is Angie's list? The warrant for the K&M employee was served to him during his visit to another court house responding on drug charges. Yet, he is still working for this company. Furthermore, the police has a pair of my earrings that the employee gave to his daughter. The jewelry he stole was my grandmother's wedding ring, my engagement ring, many pieces of jewelry given to me as gifts from my son when he took trips. I also had stolen a locket from Italy with my children's pictures when they were very young. I also lost all the jewelry I collected for fifty years from many sources such as my dead relatives. These things are irreplaceable and are priceless. Imagine your private life affected like this. They were here for two days and,managed to devastate my life.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


MaryMargaret G.
05/2010
5.0
carpet cleaners
  + -1 more
It went very well.
Description of Work: The cleaned a couple rooms of carpet and used deodorizer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joseph L.
09/2009
5.0
carpet cleaners
  + -1 more
It went very well.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

MIKE P.
06/2007
5.0
carpet cleaners
  + -1 more
Good work, would hire again.
Description of Work: Steam cleaned a couple rooms for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$105

Kelly F.
06/2007
4.0
carpet cleaners
  + -1 more
Overall, I was satisfied. They called before arriving, and said they would arrive at 9 am, but showed up early. Luckily, there was someone here to meet them. They did a good job, suggested some home-remedy type of cleaning options (which I had asked about).
Description of Work: Cleaned living room and three bedrooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$89

JASON C.
04/2007
5.0
carpet cleaners
  + -1 more
Excellent job. I'm an out of state investor and they were very easy to work with and prompt. Will use again.
Description of Work: Cleaned carpet in 4 bedrooms, living room, a hallway, and a stairwell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

JIM O.
03/2007
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Arrived on time and did a fantasic job. Although unable to remove one large spot in living area, but I understand they worked very hard to get it out. I had described the sofa over the phone, but the price went too high once they saw it so I just had them do the skirting. Not nearly as clean as the washed cushions so will need to wash the whole thing in laundry. Overall, very pleased.
Description of Work: Cleaned and pulled one hall way, cleaned one bedroom, large living area and sofa.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

KATHLEEN P.
03/2007
5.0
carpet cleaners
  + -1 more
The crew did a fantastic job. The stains from when our washing machine broke and leaked into the hallway are gone. The tough stains in our children's bathroom from toothpaste are also gone. The heavily traveled areas downstairs look brand new. And the stains from the pets are gone. They did a great job. I plan to use them again. I highly recommend this company!
Description of Work: The crew came in and cleaned our carpet. They started at the farthest end of the home and worked from there. One of the guys pretreated the stains while the other was cleaning the rooms. They moved furniture and cleaned the carpet underneath. They cleaned our steps, nineteen in all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

MONICA I.
02/2007
4.0
carpet cleaners
  + -1 more
I misunderstood their estimated time of arrival. The company said they would be there between 11am and 1pm. They were a little late. They arrived at about 1:45pm due to their workload. They completed the job quickly and efficiently.
Description of Work: Cleaned our carpets professionally.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$102

DEE K.
10/2006
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They did a great job. They arrived on time, went to work quickly and were very pleasant to work with.
Description of Work: I had the carpets cleaned in 5 rooms and stairs, as well as 2 sofas. The carpets were very dirty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JENNIFER A.
09/2006
5.0
upholstery cleaning
  + -1 more
Our experience with this company was awesome! We called on a Friday and they had time on the following day. They came at the time quoted, and were very efficient in answering all questions. The men that came were professional, prompt, and thorough. The person that scheduled our appointment answered a lot of questions and was very nice.
Description of Work: K&M did steam cleaning of our micro-fiber large sectional and four dining room chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

SARA C.
09/2006
5.0
electrician, water heater repair, solar panels
  + 1 more
The initial estimate was made by one of the persons (Jim)who actually does the installation. Unlike another bidding company who sent only a salesperson, the person doing the installation was much more effective in recognizing the installation potential problems and opportunities; therefore, could gave a much more realistic estimate. The work was done on schedule; was competitively priced; and we are very satisfied with the outcome.
Description of Work: Solar roof panel and hot water heater, to replace regular hot water heater in residence. A 4x8ft panel was installed on residence roof; and connected to new (special insulation) hot water heater for house. All plumbing and electrical connections were made, and old hot water heater was taken away for disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

LISA M.
08/2006
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The guys that showed up, Jimmy and Craig, were on time, polite and did a great job. They were able to get old stains out of the carpet that I thought were permanent. I would highly recommend them and will definitely use them again. Also, they didn't say that my large living area was really two rooms (which other companies have told me)and they happily moved any furniture I needed moved. The folks that answer the phone (Ken and Chrissie) were very nice as well. Overall, very happy!
Description of Work: I had three rooms of carpet cleaned and a sofa and loveseat steam cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175.96

06/2006
4.0
carpet cleaners
  + -1 more
The workers were very positive and professional. I like the reasonable price of the service that was provided. They cleaned the heavy traffic areas very well, and they cleaned up after themselves. The carpet dried quickly. They got rid of all the stains.
Description of Work: They cleaned three rooms in our house. They had to move some furniture around.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

06/2006
3.0
carpet cleaners
  + -1 more
They did move the furniture which was important to me. They did the high traffic areas and got rid of all the stains. The carpet dried within about three hours. The representative was polite and did a good job and they cleaned up after themselves. I don't think they did anything special it was just basic cleaning.
Description of Work: They cleaned all the carpets throughout the house.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$129

06/2006
5.0
carpet cleaners
  + -1 more
They did a very good job on the carpet; it was very clean looking when the carpet dried. They moved all of the furniture so they could do a good job. We are satisfied with the carpet and their service was done very quickly and professional.
Description of Work: We had the carpet cleaned in our entire house, all the bedrooms and living rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

TRACY M.
06/2006
5.0
carpet cleaners
  + -1 more
K & M Steam Cleaning did a wonderful job cleaning our carpets. They moved all of the furniture before and after cleaning. They got all the stains out and the carpet dried quickly.
Description of Work: K & M cleaned the carpet in four rooms of our home. They cleaned a total of about 500 square feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Bill H.
06/2006
5.0
carpet cleaners
  + -1 more
Their cleaning technician arrived a little early to set up the equipment and displayed excellent behavior while in our home. All furniture was moved to get close to the walls and he spent extra time on the main traffic areas. This was necessary because of the length of time, it had been since our last cleaning job. He got all the ground in dirt out and the rest of the carpeting was equally clean.
Description of Work: There were four carpeted rooms cleaned by K & M Steam Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Contact information

8910 Research Blvd b2, Austin, TX 78758

http://www.kandmsteamcleaning.com

Service hours

Monday:
7:30 AM - 8:00 PM
Tuesday:
7:30 AM - 8:00 PM
Wednesday:
7:30 AM - 8:00 PM
Thursday:
7:30 AM - 8:00 PM
Friday:
7:30 AM - 8:00 PM
Saturday:
7:30 AM - 8:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Carpet Sales and Installation,
Air Duct Cleaning,
Marble and Granite,
Dryer Vent Cleaning,
Pressure Washing,
Water & Smoke Damage,
House Cleaning

FAQ

K & M Steam Cleaning is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 7:30 AM - 8:00 PM

K & M Steam Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, K & M Steam Cleaning offers free project estimates.
No, K & M Steam Cleaning does not offer eco-friendly accreditations.
No, K & M Steam Cleaning does not offer a senior discount.
Yes, K & M Steam Cleaning offers emergency services.
Yes, K & M Steam Cleaning offers warranties.
K & M Steam Cleaning offers the following services: Carpet Cleaning & Repair. Air Duct Cleaning. Tile & Stone Cleaning. Upholstery Cleaning. Dryer Vent Cleaning. Power Washing, Maid services.
Window Cleaning.

Contact information

8910 Research Blvd b2, Austin, TX 78758

http://www.kandmsteamcleaning.com

Service hours

Monday:
7:30 AM - 8:00 PM
Tuesday:
7:30 AM - 8:00 PM
Wednesday:
7:30 AM - 8:00 PM
Thursday:
7:30 AM - 8:00 PM
Friday:
7:30 AM - 8:00 PM
Saturday:
7:30 AM - 8:00 PM