K & M Steam Cleaning

Friendly, professional, and on time!

Contradictory info and not complete info on billing

It was excellent. They got the carpets really cleaned. They were effective.

It was excellent. They did a great job.

My realtor recommended K&M and I couldn't be more pleased with the job performed. I would hire them again.

They were great. I have used them off and on for twenty years. I would use their services again.

I think this company has the WORST customer service EVER!!!!!!!!!!!!!!!!!!! Starting from the owner Ken himself. We had our carpets steam cleaned by them and they did not dry for 17-18 hours when the representative that came to our house specifically said 3 hours, especially the way they dry it. That would have still been ok with us even though it was extremely inconvenient but we would have survived and did. But now because of the huge amount of time it took we don't know if there is mold under the carpet or will it form sometime in the near future? In addition the airconditioning was running at 71 degrees for 18 hours which of course came out of our pocket. Again all of this is still fine. But what REALLY REALLY gets me is that I spoke with this owner Ken Douglass. He was the most derogatory and demeaning person that has ever talked to me. He has no right whatsoever being in customer service. He spoke with me like I was a 2 year old child and even then, you don't talk that way. Extremely rude with no compassion or apologies for whatever miscommunication or misrepresentation there might be. He called me a liar when all I did was tell him exactly what his representative said when he came to our house. He actually made me feel extremely scared when I was talking to him over the phone. We have used K&M for years but will no longer use them nor would I recommend anyone use them at all unless you want to throw your money away. Not only do you get a bad product but you also get bad service. I am so sad I had to go through this.

I've used K&M twice for carpet cleaning and once for tile/grout cleaning. The first time was based on a friend's recommendation. I used them prior to moving into a new home to clean some carpeting. The carpet was 15 years old and looked new again. I was so impressed with their work, professionalism and punctuality that I hired them again when we were selling the house to clean the carpets and the tile and grout in our kitchen. The carpet and grout wasn't 100% 'new again' but after so many years of ground in dirt and little kids; they did what they could and it looked 110% better then it did. They also set expectations with me on the grout so I knew not everything would be able to come out ahead of time. I don't have carpeting or much tile flooring anymore but I would definitely recommend this company to others.

I was pleased. They were on time and did a fine job. Their prices were reasonable.

It was satisfactory. They did fine. I had no complaints. They were very prompt and were in and out. They were very efficient.

It was very good. I would use them again. I was well pleased with their service.

They were super timely, and I loved everything about them. Their prices were reasonable.

They were able to come out that day and the two young men that showed up said their equipment could not do anything but clean the floor. Since this did not help me I decided to pass on the cleaning and pursue another avenue. The whole experience was a waste of time since I was assured they could do the job. The two young men were nice but one was wearing the current style of low hanging pants with the underwear showing. Not a very professional showing for the company.

The carpet looks new. We were very impressed with the service.

We normally use Blackman Mooring for our carpet steam cleaning. We tried Kand M because their price was significantly better. Here's what we liked about Kand M: - They were on time - They cleaned the carpet reasonably well. - At nearly half the cost of Blackman Mooring, I think Kand M is a good value Here's why I will probably go back to Blackmon Mooring: - Kand M uses some cleaning agent/soap in their cleaning solution that left our carpet somewhat sticky and with a midly soapy smell. I've heard that the soap left behind from cleaning actually attracts dirt, and that seems to be true because the carpet seemed to get dirtier quicker after Kand M's cleaning - BM uses only high temperature steam to clean, which seems to provide better, longer-lasting results - BM seemed to remove more spots than Kand M

Everything went smoothy and quickly. This is one of the few companies that will actually move furniture for you. The workers were very professional. I receive estimates from a number of companies and their was the lowest with a special they were running.

They told us exactly how the work would go and then did what they said they would do.

We spent about $200 for their service. The work done by them was great. I would recommend their professionalism, timeliness and price. We would use their services in the future too.

They were great. The price was good. They were very friendly, on time and very professional.

The results were fantastic! It is like we have a new kitchen floor ! They were very professional, explained everything they would do,and took furniture out garage. I would recommend them to all.

T They did a good job. They cost was reasonable. They came on time and did what I asked them to do. The workers were fine, polite, and professional. I will hire them again.

They did not do a thorough enough job. It seemed like they were in a hurry to get it done. I thought they were not professional and that they did not take it seriously.

They seemed to do an okay job, and the work was fine; I did not have anything to compare it with. I may use them in the future, but I am not sure. I really did not check a whole lot in that area; I might do some checking to see if I could do better.

I like them. The work went well. They were prompt. The stains were difficult to remove, and they were good at communicating that with me. It looked like the stains had gone when they left and after a few days they came back. We called them and they came back within the next couple of days and did it again. I rate them high overall and will continue to use them.

They did a really good job. I always hire them. I would recommend the others to use their steam cleaning services for carpet cleaning. They are very punctual. I would use their services again in the future.