Glass Doctor of Austin

Twenty-four hours after I called Glass Doctor, the window was replaced, bill paid, and Jason was on his way. He came when he said he would, called when he was on his way, did his work quickly and efficiently, and wished me well on my upcoming move. He was polite and businesslike. I couldn't ask for more!

They were very nice. They tried to fix, instead of replace the windows. Their prices were competitive.

He was on time and did an excellant job replacing the windshield on my Toyota Avalon.

It was a good experience. Karen at the office was a joy to work with and made sure I received all of my discounts from online.

They did a fantastic job. The gentleman who did the repairs was very polite, clean, and efficient.

They did very nice. They were responsive. They actually followed through when we called them which is a problem here in Austin. They seemed to do a nice job and they were thorough. We didn't compare their prices. We would definitely use them again.

I found this company by searching for glass companies on Google. I sent emails to several. Glass Doctor wasn't the first to respond, but they both phoned and emailed me, and they had a good price. They fixed the window the same day, and came to my location at no extra charge. Both the technician and the appointment-setters I spoke to work very courteous and professional. The tech took the time to clean up the broken glass that had fallen down inside the door. The only problem is that the appointment-setters slightly underestimated how long it would take the technician to arrive at my location. Once he arrived, the job only took about 45 minutes.

It went fine. No fuss. No trouble. Nice guys.

They were prompt. They finished the job quickly and efficiently.

Everything went well. They did the job quickly and without incident.

They were prompt and did the job just fine.

This is the second windshield they had to replace this year. They were reliable, fast and professional. We didn't compare their prices.

Arrived on time, performed work quickly. Some problems became apparent afterwards. These were not big things, but still annoying: When tape was removed residue was left on the paint that was hard to remove. Rear view mirror was not re attached properly and fell off while driving on highway TexTag sticker was not reapplied correctly and can't be read by scanners (we only get one free replacement and I dont' want to drive this car forever) Bottom Linda: Efficient, polite service, but with some problems.

The service and experience went very well.

It's only a company of integrity that will respond quickly even when they know they can't help. It takes an even higher level of integrity to refer business. I would call Glass Doctor for any future glass needs because of their responsiveness.

I was very pleased with the experience. The technician remover the window frame from the shell and about a week later called me to let me know the window was ready. I drove over to the location and had the window reinstalled quickly. I would definitely use this franchise again, even though it is quite a distance from my location.

The technician was professional and friendly. I am still unable to comment about the quality, as it has not rained yet and I unable to test the windshield. I still liked his services and will use the same in future.

Excellent! Service schedule and service man were prompt and friendly. Price was very worthy and craftsmanship outstanding.

Prompt response to phone call, technician arrived on schedule and completed work with no problems. I will definitely use again.

Service at their office was slow but they knew exactly how long it would take to get to my car. It was my choice to wait. Service at my home was terrific even though there were problems. The installer cracked the new windshield when he installed it. He was clearly embarrassed and said it was one of a few in his 15 years on the job. He came the next day with a new windshield installed it perfectly. Although the initial outcome of not optimal I found the installer to be very communicative and professional. He made it clear from the outset that I would not have to pay for the broken windshield. Over all I found them to be responsive, reasonably priced and very professional.

We checked Angies List on June 30th as vacation the following week and realized the crack in the passenger side glass was running towards the drivers side, even after being fixed with silicon gel. I submitted online with three companies on Angies List a request for quote, and The Glass Doctor called me within an hour. The other company I received an email on July 1st and the third company was outrageous in price. The Glass Doctor asked questions about the glass that I could not answer so he got my VIN number and called the dealer directly and called me back within twenty mintues to talk details. They had in stock and said they can come out to home or business the very next day. They scheduled afternoon appointment with my husband to come to his office, and being a holiday weekend, we were not sure how far into the evening this would be as they said appx. 4pm. My husband called at 1:00 pm saying they had already come and gone and they were fabulous to work with as well, we found a $20.00 coupon on their website to help ease the cost of the service. I will highly recommend the Glass Doctor in the future if anyone asks - they were 1/2 the cost of the quote we got from a highly recommended national company for the same work.

Everyone I dealt with was friendly and professional. I went back and forth on which options I wanted before making a final decision; I asked lots of questions. Never once did that seem to upset anyone. I was always called back when I was told I would be and everything about the pricing was accurate and upfront. Once I made a decision, the turn-around time was reasonable and the installation was on-time and done properly. I didn't get bids for a door anywhere else but only because friends and colleagues told me that the quote I received from Glass Doctor was in line with what I could expect from other places; some actually told me that they thought the price I received was quite reasonable (although I still think spending over $800 for a "piece of glass" sounds expensive!). I would certainly use Glass Doctor again.

It took a little long, about a week, for the windshield to come in stock. Once they had it, they called to schedule an appointment and were very prompt. The technician who came to my work to replace it spent time describing all the steps he would do, and what precautions he was taking to avoid leak and rust problems in the future.

Arrived on time and produced estimates. Scheduled installation a week later. Day of delivery got call that the wrong thickness had been ordered for one of the windows. Took another few days to get that glass in. Showed up on time on the new install day, installed the windows really fast! Very pleased with the results.

My complete experience with Glass Doctor was wonderful from start to finish! I spoke with Cathy who was courteous, timely and conferenced me in with my auto insurance to see if they would cover part of the cost. They scheduled the repair the next day and quickly adapted when I had to change the meeting location from my home to my office. The repair was done within an hour. I will absolute use them again and will recommend them to others.