Glass Doctor of Austin

VERY disappointed with them. Scott came to a higher-end vacant home that was about to be tenanted to give us an estimate. He was in a rather bad mood on arrival. He set up his ladder right inside the front door and climbed to the 2nd story atrium window to measure for a new glass window as the seal had worn away. Took his ladder down and out to his truck. I was outside in the garage when he exited the house and we discussed his findings outside. When he left, I went inside the house and was surprised to find a dented/scratch on the bottom interior of the front door that had just been restained 48 hours before his arrival. I immediately texted pictures to Karen and he wanted to come back. However, I had a new tenant arriving within minutes for his Move-in Walk-through and then I was leaving to catch a flight so I had no extra time at that point. I tried to call/text Karen several times and when I talked with her initially she was abrupt and unprofessional. Scott came back to look at it a week later and claimed he did not do it. The house was in pristine condition and ready for the new tenants. Scott was the only one in the house - bringing a ladder in the front door and setting it up right inside the front door to measure the window above the front door and took his ladder down and out through the front door. Scott was the only person in the house. A dented/scratch is what he left. They are absolving themselves from any responsibility, adamant they did not do it even though I sent pictures immediately after showing the damage.

They did an excellent job! The price was fair and the service was great. I will highly recommend them.

We did have another division of this company out to repair a chip on our windshield. All went well...

Estimate and installation went very well

Great! We were happy with the entire customer experience. The new glass makes the doors look brand new.

The initial interactions went smoothly. Prompt response to my initial inquiry, prompt scheduling, and then a professional and helpful tech came out to discuss the problem. He told me I'd hear back from them in a few days. That was nearly three weeks ago. My follow-up email has been ignored.

they told me up front, on the phone, prior to scheduling that there is a $75 quote fee which will be credited if you choose to hire them. No way to gauge their prices without investing money. This tells me that they probably were giving lots of quotes, and not getting the business, so they decided to charge for quotes. Or they are trying to improve their bottom line. Floyd's came out, measured and gave me a quote for free. I have used them before - a couple of times - over the past 15 years. I contacted Glass Doctor to see what their quote would be, but I am not paying for a quote.

On time, finished job faster than expected, lifetime warranty on install, and was lowest price I could find.

The price was average. They are quick, qualified and the price is good. They cleaned up the glass. It was a pretty good size window and there was no broken glass left. They were very clean.

Price was good. Glass was as expected. Installation went well. Only issue was it took a little longer than expected to get glass available for installation. Was anticipating two weeks and took three before glass and installation took place. Wait was worth it because I got a good price $200 cheaper than competitor.

Easy to schedule, came out to give estimate right on time. Personable and professional guys. Paid half of cost to order glass. Came back as scheduled to install. Top notch company overall!

Very professional and reliable. Installation went seamlessly. Showed up on time for both estimate and installation.

It was fine. Very professional workers. In and out with estimate and repair work. Only reason that I didn't rate the quality as excellent is that the weatherstripping on the window was not seated well and looked a little messy. I didn't notice that until the workers left, though.

Called Glass Doctor and they were able to schedule a house call for the following afternoon between 1:00 and 3:00 pm. Technician arrived on time proceeded by a courtesy call informing me he was on the way. He had the molding replaced in about 45 minutes. He was professional, explained exactly what he was going to do and then he did it. Could not be more pleased. Would use Glass Doctor again in a heart beat!

waited 7 days for estimate with no contact from Glass doctor. Called another glass replacement company from angies List after beig ignored by Glass doctor.

I called first thing in the morning and someone was supposed to call me back to set up an appointment. I was not contacted so I reached out to them again and they stated they would be at my hosue by the end of the day. They never showed to give an estimate or complete the work.

Called and arranged for them to measure the window. They were able to do this without me. Arranged a time for them to install the new window. They arrived on time. The window they had prepared lacked some matching aesthetic features. They installed the window they brought and indicated that they would come back with a corrected window. Arranged a time for them to install the new window. They arrived on time and installed. To date, the window has functioned properly.

Glass doctor responded quickly and provided quote immediately. Their quote is cheaper than other window company. I ordered the tempered glass but they delivered low E regular glass. They honored the low E glass cost.Will use Glass Doctor for their responsiveness and cost.

We called the day before the glass was supposed to be ready and were told that while they had a record of the measurement having been taken, they had no record of an estimate being given or approved and that the glass had not been ordered. They said that they would contact the gentleman who took the measurements and get back with us. A couple of hours later I called back and was told that they were still looking for the paperwork. At that point I called another company. The next afternoon Glass Doctor called us back to say that they still had not found the paperwork. By the time they called us back, the other company had already been out to our house, taken the measurement, provided the estimate, and ordered the glass. The second company charged a lot more, but their price made more sense anyway. I suspect that the order may have been lost on purpose rather than admit that the price they had quoted us on the phone was way too low. I was not impressed that I had to point out that a measurement should be taken before placing the order and, of course, this seriously slowed down our renovation project for no good reason. While they apologized profusely, I would not do business with a company that is apparently as disorganized as this with staff as poorly trained as it seems they are.

Excellent job. They showed up on time, did a great job on the shower door and enclosure, and their prices were competitive with other glass places we called. Very easy to deal with, and quality work.

I was very pleasantly surprised at the price they gave me compared with some competitors. I kept thinking that the height of my glass or the desire for the oil-rubbed bronze fixtures would increase the cost but it didn't. They let me know from the beginning that after final measurements were made it would take about 5-7 business days to manufacture the glass. It took 5. I was called with a time when they would arrive to install and they were on time. They brought in all the glass pieces at once and Alex and a helper put it all together. Days later on a Friday afternoon I discovered a small leak under 2 clips and they sent someone out first thing Monday morning to fix it. Love the quality of the glass and the hardware. The price was the very best.

They were on time, friendly, and did a very good job.

They came out and measured the windows, two weeks later they arrived, did the replacement within about an hour. Window look identical to the rest of the windows in the house. We are very pleased and will use them again.

Beautifully! The gardener's lawn mower threw a rock that broke a huge window in the front door. It was a piece of art glass that matched the other door. Glass Doctor showed up within hours and put in a piece of temporary glass so we didn't have cardboard (which makes you feel very vulnerable) A week later they were able to replace it with the perfect match of art glass. All of the workmen were super nice, professional and efficient!! I would use them again in a heartbeat.

We had several window panes replaced in our 1950's garage apartment. Glass Doctor did a great job. They were responsive, timely and reasonably priced. We were very happy with their services.