Clarke Kent Plumbing

difficult job but handled well

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To make a long story short: company fixed the disposal problem but the hand spray problem became worse and is still not fixed. Company gave me conflicting information about how to fix problem and told me to get my own parts and then said it wouldn't work on parts it hadn't supplied. Cost of work was $325 vs. an estimate of $175 from another company. I went with Clarke Kent because they could do the work that week. Initially, they were very responsive but subsequents calls, they had to come 3 times for same job, took almost month to schedule. Would not recommend this company.

We had a list of four irritating plumbing problems that have plagued us for years. I have had various service companies in to try to fix them during the six years we've lived in this home. The plumber from Clarke Kent was able to analyze and solve the problems. Yippee! He was on time, polite, friendly, and very knowledgeable. He worked diligently, cleanly, professionally, and effectively. These were nagging problems, as mentioned, that required time to solve. I was very happy with the work and felt the price was appropriate. I don't look for bargains, I look for quality.

Very pleased. I called Clarke Kent because we weren't sure what the problem was and we wanted it done right. Their phone staff were very pleasant and worked quickly to get us scheduled, even when I had to reschedule a few days later. Marcel arrived exactly when they said he would. He was quick, friendly, professional and knew exactly what needed fixing. He was very knowledgeable and actually gave me a few maintenance tips for our plumbing system too. Highly recommended!

Very responsive - came out the same day they were called. Work was performed without a problem.

I had originally hoped to have some other work done, but the plumber advised me why it was not possible. He arrived on time and was knowledgeable, courteous, and professional at all times. I did not get an estimate beforehand because the scope of the work was small. The bill was higher than I expected, but otherwise, I am absolutely thrilled with Clarke Kent Plumbing. I will use them again despite the high prices because I am confident that they will do the job right the first time. Clarke Kent is super, man!

The pipe connection in the lower yard snapped off in my husband's hands and water started gushing out! He turned off the water at the main but knew this repair was beyond him and everyone in the house had not showered yet, and we were picking up our college freshman from the airport in a few hours. He called Clarke Kent, and they were here in about 30 minutes to fix our problem. I have used them before for a hot water heater replacement, and they are one of the few plumbers out there that set an appointment and then actually show up at the time agreed on! We wouldn't use anyone else.

Fine. Turns out that the water heater was okay, there were holes in the drip pan (screws left in the pan during installation 5 years ago finally wore through), so instead of water going down the drain, it went down into second floor bathroom. While he was here, we discussed the possibility of installing a water softener. We spent a lot of time discussing location/what the work would entail. I was surprised that he included that time in the service call. He also charged me for time to go to the parts store which the previous plumber I used from this company did not.

We thought we had a major problem with a busted sewer line- we had another company come out and they got scared of the job and didn't even let us know until a day later that they were not interested in doing it. But Mark took a look and discovered is was very minor and simply took care of it! He came out within an hour of calling them, and were at my house before we were.

The plumber came out on time, very helpful, explained everything clearly. Will use them again. NO problems at all.

They had to rip up my floor to get to the pipe for the repairs they Did one heck of a job! I would absolutely use them again in the future.

Excellent. Technician was able to assess the need to repair what the house inspector wrote up as improper installation of discharge line. Turns out the line in question was a drain line from French drain in front yard. No need to repair. Other installations were well done. Technician on time and friendly.

These guys were great, they talked my husband through a less expensive option (where we bought a cap at Home Depot) and tried to prevent the leaking on the hot water heater ourselves). It didn't resolve the problem, and the leak was still persistent, so we called them back to ask them to come out to replace the valve (we could have done it ourselves, but you can't order the parts unless you are a plumber!). They called to confirm, arrived on time, worked quickly and cleaned up after themselves. There was a random $20 charge on the bill that wasn't explained or quoted before hand and when I called the office they waived the mysterious charge without question. Overall, since we had to hire someone to do the job, I was pleased with their communication and responsiveness. Very professional.

All of the work has been done in a very professional manner. Each of the several different plumbers, who has been out to the house has arrived when expected, worked cleanly and quickly and performed all requested tasks. The office staff is polite and efficient, calling to advise when to expect the plumber or notify of any delays. Prior to finding CK, we had a lot of trouble getting any plumber to come to Dripping Springs. CK never complained about the distance. Their prices have been very fair, including one occasion when they waived a service charge because of their error. Highly recommended!

Very polite, informative, on time, good communication from main office. The price seems reasonable, especially given the amount of time spent trying to determine the problem. They worked with us about advising us on what part of the job we could tackle on our own to save money.

Work was scheduled promptly and efficiently. They called me 30 minutes before the plumber was to arrive and promptly called back to tell me he was detained at another job. He arrived as promised and the repair was completed relatively quickly due to the need to find parts for my old faucets. The work area was left cleaner than it was before.

The person who took the call was pleasant and helpful. I had to reschedule, and she was still pleasant and helpful! The plumbing technician arrived on time, was courteous and sociable, completed the work in a timely manner, cleaned up, and charged a reasonable amount. He also took time to look in the garage and see if I had a loop for a water softener! I will definitely use Clarke Kent Plumbing again.

We received two bids. They had the best bid and my husband felt more comfortable with them as well. He turned up on time and competently completed the work. We're very satisfied and plan to use them again.

I was happy with them because they came right out when I needed them. They got the job done in about an hour, so there was very little inconvenience for me. They were in and out and I appreciated their efficiency. They were reliable when I needed them, so I was happy to mention them.

This was an out of the blue instant that we didn t see coming and they were wonderful in getting the problem squared away. Timing was everything and they couldn t have been better. They assured us that the problem was taken care of and we totally believed they got it right. They were very polite to us and we really liked the professionalism of them.

They responded to our call very quickly and were able to get our commode in a timely manner as well. I thought that they provided us with good service. We were comfortable having them in our house as we have used them in the past, and they did a good job then too. We haven't had any problems with the work they did at all.

It was very expensive for the new plumbing, but we wanted the highest quality of materials available. We were very satisfied with the work. We haven't had any problems with the installation. They were very detail oriented with their work and their job was excellent.