Butler Floors

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Rob gave us an estimate, and delivered the wood himself the day before the installation. I had to call him a couple of times to finalize the time of delivery. The installers arrived on time at 10 AM, and were finished with everything by a little after 1 PM. They were quite neat, and cleaned the room up before leaving. One complaint is they were sawing the wood indoors at first; I work from home so it was very distracting when I had phone meetings (thank goodness for mute). They did close my office door during the indoor sawing, and sawed the rest of it outdoors later. We had painted the walls recently, and they were in great condition when they left--no dings or smudges. Only one handprint that was easily wiped off. There was a little of the adhesive coming up through the cracks between the wood, but I called Rob and he recommended how to remove it ourselves, and said he'd give us a free cleaning kit. If removing it ourselves didn't work, he'd get the installer back out to do it.

The work went very well, I was especially pleased with the tiling work. Mike Floyd who sold us the flooring was very knowledgeable and helpful.

It went reasonable well. The tile was beautiful and well priced. They showed up when they said they would. However, there was no supervisor and the installers only spoke Spanish. I don't speak Spanish so communicating wasn't easy. The tile I chose was a fake slate, so there were about five different patterns on the tile. The installers didn't always vary the pattern, so in the middle of the floor there was a section of identical tiles all next to each other. This ruined the slate illusion. When I called Butler, they had the guys come back out to fix it. The installers busted out those tiles and proceeded to replace them EXACTLY THE SAME way. Again, I called Butler and they came out a third time and fixed the problem. While this was frustrating, at least Butler made it right. For some reason, they didn't seal the grout. However, the salesman was happy to lend us his grout-sealing gun. Whatever. All in all, I am very happy with my new kitchen floor.

The category Installation / Repair gave me the impression that these guys would repair carpet. We have some high traffic areas that need new carpet. We pulled some carpet out of our bedroom and put in hardwood floors. These guys said they only install their own carpet. Not sure where repair comes in.

They had a good selection of carpet to choose from and they used good quality carpet. They contracted the installation work out, but made sure to send out good contractors who did a very good job installing the carpet and were nice people. I was satisfied with them.