Butler Floors is a family owned, local business in south Austin. Butler Floors has been in business since May 1999. That's over 18 years for Rob and Cindy Butler. The majority of our customers are through referrals. We have lots of happy customers who love to pass our name onto their friends/family in need of new flooring. We strive to not only outdo the "big box" competitors with personal service and competitive pricing, but our installation crews are experienced with many years in their specialized fields. And with flooring, that is one of the key ingredients. We have a large showroom with thousands of samples! You can even take any of the samples home with you. After you stop by the showroom, we can then schedule a free in-home estimate. Flooring choices are constantly changing and we are here to help make it as easy and as comfortable as possible for you. Additional DBA - RB Carpet Inc.
This was an extremely difficult job for the installer, but the floor turned out great.
Description of Work: Removed layers of old glued and nailed flooring and newspaper: very difficult job. Installed vinyl tile square tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joe K.
07/2017
5.0
flooring contractor
+ -1 more
Went smoothly from start to finish. The installers were very professional and hard working. Very pleased with the work. House looks great.
Description of Work: LVT was installed in four rooms and hallway.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
JONELLE S.
02/2017
5.0
carpet installation
+ -1 more
They did an amazing job! They were all very professional and helpful. My carpet looks fantastic and the backsplash really compliments the colors in my kitchen.
Description of Work: Carpet and backsplash installation
Everything was on time and came in slightly under the initial estimate. Crews were clean and professional.
Description of Work: We had our entire house redone with laminate in the living areas, stone in the entryway and kitchen as well as carpeting in the bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ron M.
12/2016
5.0
carpet installation
+ -1 more
I am a custom home builder in the Austin and Dripping Springs area. When I needed new flooring in my personal home I used Butler Floors. They do beautiful work and even met a difficult timeframe. I highly recommend them.
Description of Work: New flooring in home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,650
Rosanne V.
11/2016
5.0
carpet installation, ceramic tile, hardwood floor
+ 1 more
Lots of handholding in their office while I made design decisions. They did a quick job and have received many compliments on how it all looks. However, I was not happy with all the irregularities in the wood's pattern. The large sample I took home did not have that. If they could have spread out those irregularities a bit more it wouldn't have been so noticeable, but in my opinion the workers just laid it out as it came from the box and didn't consider this. I was encouraged not to be at home while the work was done. After it's down it's too late. The owner said they would come by and look at it but they never did. Again let me say I've received many compliments on how nice the floors look so maybe the issue is mine. :-)
Description of Work: They put down engineered wood flooring in my living and dining area. Also tile in the kitchen and entryway.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Stephanie J.
10/2016
5.0
hardwood floor
+ -1 more
It was great. They were terrific. They were prompt, courteous, efficient and did a great job. They verified if we were happy. Everything about it was good.
Description of Work: They did about 2,000 sq. ft. of flooring. It was hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Doug F.
10/2016
5.0
hardwood floor
+ -1 more
Excellent - I have yet to see as beautiful a floor anywhere! Demo of tile/carpet and installation of the new hardwood flooring went exactly as planned; Butler suggested that we tape off the kitchen surfaces with plastic sheeting (wise move) and had us paint molding/trim, which we enjoyed. Outstanding job!
Description of Work: New hardwood floors in dining, living, family room and entry. Also stone tile laid at fireplace.
Our house foundation was very uneven from time and settling and they were great to get the flooring ordered and when it was ready to install, they had to float the entire floor to ensure that it was level once the tile was laid and set. The owners and the installers were all great to work with and we would recommend them and use them again for another project.
Description of Work: Butler floors assisted us with part of a redesign in our kitchen and living room areas. We were creating a tile pattern across both areas and then crafting a free floating run for a large section of the living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan D.
10/2016
5.0
flooring contractor
+ -1 more
Rob and Cindy at Butler floors were Super friendly and professional. Cindy really helped me find the right color and flooring for my Mother's house and Rob was very informative about the entire process. Their Crew led by Ramon were very nice, punctual and hardworking and did a great job with the floors and the clean up!
Description of Work: I needed carpet from most of the house pulled out to be replaced by vinyl plank flooring. I also had new baseboards installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Patricia G.
08/2015
5.0
carpet installation
+ -1 more
The job turned out to be a really tough job. Joe, who did the preparation and installation, and his helpers had to saw through many layers of plywood (underlayment) with many extremely long nails to remove the old flooring. This was a very labor intensive job that required many more hours than expected, and Joe and his helpers remained pleasant the entire time. Joe has worked for the company for many years and does high quality work. I don't think anyone else could have done this job. Joe coordinated work done with an individual we hired separately to work on some of the floor leveling issues, and he did an excellent job with the coordination. Butler Floors' owners are great to work with, as well. The owners delivered the flooring a week or more before the installation so it could acclimate in our house. After looking at the flooring for a week or so before the installation, we decided the lighting in our house didn't play well with the color of the new flooring. The owners allowed us to swap the flooring we originally ordered for some other flooring that we liked better, and we were so grateful. Although the job took much more time than expected with all the difficulties of removing the old flooring and allowing time for the other individual we hired separately to do some major floor leveling, we were not asked to pay more than the original proposal. The cost of the job was very reasonable, especially with all the extra labor involved. The flooring looks great. I would highly recommend Butler Floors to anyone.
Description of Work: Removed many layers of old flooring, prepared floor for new vinyl flooring, and installed new vinyl flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Butler Floors
We are so glad the second flooring color choice was the one! We love our great installers. They are so knowledgeable with the tricky flooring jobs. Once again, thanks for the nice review - we truly appreciate your business and your kind words.
MARY I C.
01/2015
5.0
flooring contractor
+ -1 more
They did an excellent job. They did not do the work but in the appraisal, they answered all my questions. He even came over, measured and gave me a quote--all for free. They were excellent. No work was performed because we have not made our decision yet. They quoted us for $2100. He was very, very patient with all questions and did a good appraisal. The quote was reasonable. They were very knowledgeable about their business.
Description of Work: Butler Floors gave us quotes for the kitchen and the family room.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Butler Floors
Whenever you are ready to go or have any other questions, just let us know. Cindy Butler
Butler Floors did an excellent job with my project, at substantially lower cost than the other bid I got. Owners Cindy and Rob were very helpful and willing to answer lots of questions. The work crew came on time, worked efficiently, the new flooring looked great, and they left everything very clean and neat. This was a very positive experience and I would talk with Butler first about any future flooring projects.
Description of Work: Replaced carpeting with engineered bamboo flooring over about 380 sq. ft. of living/dining area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Just C.
08/2013
5.0
carpet installation, flooring contractor
+ 0 more
This carpet installation was a pleasant experience from start to finish. I knew what type of carpet wanted and Rob directed right to the appropriate choices. The price was reasonable. The estimate was accurate. There was very little carpet left over. The installers showed up on time. They did an excellent job of installing the carpet. They were respectful and very careful. I would definitely recommend them.
Description of Work: Installed carpet in two bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
MARTHA J H.
05/2013
5.0
ceramic tile, flooring contractor
+ 0 more
We purchased ceramic tile from Butler Floors for my husbands computer room. We have bought tile from them in the past. They are a mom and pop location and are great to do business with.
Description of Work: We purchased tile from Butler Floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laurie R.
09/2012
5.0
flooring contractor
+ -1 more
It was a positive experience, and I liked working with the company.
Description of Work: They installed linoleum flooring.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard H.
09/2012
5.0
ceramic tile, hardwood floor
+ 0 more
Everything went well. They were very professional and friendly, and they did a good job. Furthermore, they provided a detailed estimate, and there were no hidden fees. I would recommend them to anyone.
Description of Work: They installed hardwood floors and did tile work in a bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Mark G.
09/2012
5.0
carpet installation
+ -1 more
Butler Floors is a family-owned business, so it offers a very personalized service. The installers did a great job, and we didn't have to do any touch ups to our freshly painted condo. Ultimately, it was a pleasure to deal with them.
Description of Work: They installed carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARTHA J H.
09/2012
5.0
carpet installation
+ -1 more
Butler Floors is a small husband-and-wife operation, and it was a pleasure working with them. They were friendly and accomodating, had a very large flooring selection, and did an excellent job with the installation. I would definitely use them again.
Description of Work: They installed carpet in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WILL J.
06/2012
5.0
carpet installation
+ -1 more
Visited showroom with large selection of carpets. Rob and his wife were very helpful with answers to all of our questions. We borrowed samples, took them home, picked a carpet and color. We placed an order the next day and a few days later the carpet arrived from California. Installer was able to work around the fact that we had no driveway (or other large area for cutting) at the time and do all the work in the room. The job was done in just a few hours with no issues whatsoever. We'll have more flooring needs in the future and will not hesitate to choose Butler again.
Description of Work: Installed carpet in newly-remodeled baby's room. We were in kind of a hurry since the baby was due in a week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Lynne M.
03/2012
5.0
carpet installation
+ -1 more
We ended up not using them because they did not have the specific carpeting we wanted.
Description of Work: I went to Butler Floors to look at their carpeting samples.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Dorothy C.
10/2011
5.0
carpet installation
+ -1 more
We were pleased with the process. The installers were very good. Suppliers were new to the house for all the carpets through the possibilities.
Description of Work: Carpet my 5 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$9,000
Sandra A.
06/2011
5.0
hardwood floor
+ -1 more
Timely and experienced. Great work overall!
Description of Work: Fantastic service, personable, beautiful work. Every detail taken care of, as promised. Would definitely work with them again. Very pleased. Our floors are beautiful!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Phillip W.
05/2010
4.0
carpet installation
+ -1 more
This was really our first outing about flooring. Someone recommended them to us but I think our job might be smaller than what they do. They were very nice, they showed us all sorts of different things, and we talked about what we could do with our problem. We have dropped the ball and haven’t gone back.
Description of Work: We went to the Butler Floors shop and visited with them.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
NANCY H.
11/2009
5.0
carpet installation
+ -1 more
They were professional and helpful.
Description of Work: We shopped for new carpet and Butlers Floors was recommended. Cindy & Rob Butler were very professional and helpful, even having larger samples delivered to our door. We almost contracted with them, but we found a carpet we preferred with another company. We would recommend them to others who take carpet buying seriously and want information before buying.
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*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Butler Floors is currently rated 4.9 overall out of 5.
Monday: 10:00 AM - 5:30 PM
Tuesday: 10:00 AM - 5:30 PM
Wednesday: 10:00 AM - 5:30 PM
Thursday: 10:00 AM - 5:30 PM
Friday: 10:00 AM - 5:30 PM
Butler Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa