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ADT Security Services

Home Security Systems, Electrical, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10-20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.3122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
13%
3
7%
2
1%
1
12%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.4
responsiveness
4.4
punctuality
4.5
Showing 76-122 of 122 reviews

06/2006
4.0
home security systems
  + -1 more
They did an all around good job with the monitoring. Its not like we had a whole lot of instances where we could actually say they were excellent or not but they have always been able to answer all or any of our questions and keep us informed. They are also very professional and trustworthy. When we wanted to cancel for our own reasons they did drag a little bit and so what would have been top notch service gets a B.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$32

Lyn B.
06/2006
5.0
home security systems
  + -1 more
We were extremely satisfied with their company. We feel very safe with them watching over our home. The people that we have had contact with have be very friendly to us, and we also feel that the price we pay is very much worth feeling safe in and away from our home.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

JOHN K.
06/2006
5.0
home security systems
  + -1 more
We were very satisfied with this company. We have not had any problems with the people or with the system. I would recommend these guys to others. They have done an excellent job for us and their price is great, very competitive and extremely reasonable to us.
Description of Work: They provide monitoring for our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

William F.
06/2006
3.0
home security systems
  + -1 more
This occurred because of a lightening strike to our house, which even set the attic on fire. Unfortunately, ADT was not too responsive on this occasion. They had to redo some wiring and they took their time. They charge quarterly.
Description of Work: ADT had to come out to fix our system because the alarm was set off.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$90

06/2006
1.0
home security systems
  + -1 more
We had four break and enter's at our home and each time they got away with all of our stuff before the police showed up. To me it is pointless to pay someone to protect your house when they don t do it. I would not recommend this company to anyone else. After an experience like this I don t think anyone should use them.
Description of Work: They monitored our alarm system for us.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$25

06/2006
5.0
home security systems
  + -1 more
I feel that ADT is a very dependable and trusting home monitoring system. We have had several false alarms in our kitchen and they were quick to call and respond to our alarm system. They did an excellent job with the installation as well. They covered all of our entry points and we feel really comfortable and safe using them.
Description of Work: They installed an alarm system with motion lighting sensor for my yard. They also put alarms on all of our windows and door entryways.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

06/2006
4.0
home security systems
  + -1 more
Brinks monitors and responds to our home alarm system. They explained things very well when they installed it and we have had no false alarms. They are linked to our local fire and police departments. We are happy with their service.
Description of Work: Brinks provide service for our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$40

Nicole C.
06/2006
5.0
home security systems
  + -1 more
We haven't had any real experiences to speak of as far as the alarm and monitoring system went. They have answered any and all of our questions when they came up. They were very polite and courteous at all times and we were certain that our home was in good hands with their monitoring.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

MARIA D.
06/2006
5.0
home security systems
  + -1 more
I have been a happy customer since the first day my Brinks services began. They offer great prices for great service. I have not had any troubles of any sorts with the alarm or the people at Brinks. I am sure I will be using their services for a long time to come. I have no complaints at all. Their prices are even cheaper than some of the others. I used to have another company for my provider until I got wind of the cheaper prices here at Brinks.
Description of Work: Brinks provides my monthly alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

06/2006
5.0
home security systems
  + -1 more
When I used to use ADT s alarm services, I really had nothing to complain about. They provided good honest to goodness services. Unfortunately, they could not beat their competitor s prices so I had to switch companies. They really did nothing else wrong like I said I never had any problems. If their price would have lowered, I probably would use them again.
Description of Work: ADT used to provide my alarm services until about seven months ago.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

06/2006
5.0
home security systems
  + -1 more
They come here a routine check on our home security system. This check is free and the system is under warranty for the first year. It makes me feel more comfortable knowing my home security is working properly. I would definitely recommend this company to others. The service workers are very professional and take the time to answer all of my questions.
Description of Work: Brink s Security comes here to check my home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

06/2006
5.0
home security systems
  + -1 more
I am really happy with this company. We have not had any problems with our system not even with false alarms so we don't have much contact with them. They did a nice job of installing our system and were also very friendly to deal with.
Description of Work: They monitor our home security system and they also installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

06/2006
3.0
home security systems
  + -1 more
Unfortunately, I am stuck with the services at ADT if I wish to have alarm protection on my home. No other company will take me on because I have ADT s products. I also am not happy that they wait a full two minutes before even thinking of responding to my siren on the alarm system. If I can ever get someone else I will toss this company with out thinking twice.
Description of Work: ADT provides my monthly alarm services.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$70

06/2006
5.0
home security systems
  + -1 more
I have been using ADT s services for about two years now and have been very satisfied with them. I think everything has been going fine. I am a believer in if it is not broke then do not fix it. Therefore, I have not requested any type of service checks of any kind. I would hire them again if I ever moved.
Description of Work: ADT provides me with a security outfit on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

06/2006
5.0
home security systems
  + -1 more
We have not had anything to complain about with their services and we got what we paid for. Our system worked great and they also did a nice job of explaining our system to us as they were installing it. We felt for the services they provided the prices were more than fair.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

LINDA L.
06/2006
5.0
home security systems
  + -1 more
All in all it had been a pleasure and they have kept me pleased as a customer. I had a few questions and they answered them immediately regarding my system. I haven't run into a case where the alarm went off, but I still felt very certain they were doing a good job.
Description of Work: They monitor our home security system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

06/2006
5.0
home security systems
  + -1 more
The technician who installed the system was very outgoing and was very good at explaining how the alarm works as well as what to do if it goes off for any reason. We knew some people had problems with false alarms in the beginning but we have not had that problem. The system is also monitored and tested from their central location to make sure it is operating properly.
Description of Work: Brinks installed and maintain our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

06/2006
4.0
home security systems
  + -1 more
They performed an okay job and they let me set a two-year monitoring contract, because I was retired and wouldn't need monitoring anymore after that. Although, most places try not to let you set up such a short contract, they put the wrong heat stat in the attic and it kept going off in the summer, but they came back out and corrected it for me.
Description of Work: They installed and monitor my alarm system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

06/2006
4.0
home security systems
  + -1 more
They did an upright job of installing our system and they also explained how it worked. The lightening set it off once while we were on vacation and they called us and informed us that the police had checked out our home and everything was ok. They are very prompt and thorough. The one downside to this company is the extra services can by pretty high.
Description of Work: They installed and also monitor our home security system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

06/2006
5.0
home security systems
  + -1 more
Brinks is another company that I have never experienced any troubles with. If I would need them to come and check out anything with the system they would, but, so far everything has been fine and I have not needed to call them for anything. They too are a company I would hire again.
Description of Work: Brinks provide my monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$24

Michael S.
06/2006
5.0
home security systems
  + -1 more
I have had service with ADT for a while now and have never even heard the alarm activate. I am very pleased with my services and really do not have much I can tell you about. I know if I ever moved I would take my service with me. I feel safe and I am just content with them.
Description of Work: ADT provides my monthly alarm care needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37

06/2006
5.0
home security systems
  + -1 more
I am as happy as can be with ADT. I have never had any problems with my system in the entire six years that I have been using them. It never triggers, I never have burglaries and I never feel unsafe. I plan to keep using them for six more years and that is the best I can tell you. I do recommend them and I am sure that you would not be disappointed with them either.
Description of Work: ADT provides me with monthly alarming service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

06/2006
5.0
home security systems
  + -1 more
These guys were excellent, we felt very safe with them watching over our home. We have been using them for quite a while and they have always been nice to us. One good thing about them is their price. They are extremely reasonable for the quality and kind of service that they provide for us.
Description of Work: They monitor our alarm system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34

06/2006
5.0
home security systems
  + -1 more
ADT Security had given us an overwhelming sense of security. Their monitoring service had allowed us to keep that feeling. They have always been quick to respond to any false alarm. They came out each year to check every camera, motion sensor, and window and door alarm to make sure everything was working perfectly. They charge $75 quarterly for the monitoring.
Description of Work: They installed a 32 zone 270 contact point alarm system. They also installed 4 cameras, and light activated motion sensors. They also monitor our system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

06/2006
5.0
home security systems
  + -1 more
We had them install the system when the home was new. They did a very good job of installing everything and of explaining everything. They had a very quick response time and were a extremely reputable company. We have been using them for a couple of years now.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Electrical,
Home Automation,
Home Healthcare - Medical Alert Systems,
Energy Efficiency Auditing,
Windows - Safety & Security Film,
Childproofing,
Storage,
Phone Wiring,
Homebuilders,
Windows,
Locksmiths

FAQ

ADT Security Services is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, ADT Security Services offers free project estimates.
Yes, ADT Security Services offers eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM