ADT Security Services

A couple of weeks ago I broke the keyring of my BHS-3000C remote security switch and lost it. I asked for a replacement and was told they don't support that system any longer. I purchased a used remote and asked how to program it for use with my system. You must have service come out to program it but you also need to buy OUR remote. I have been a customer for 18 years and refuse to pay for service for something that should be very simple. I will be switching to another security monitoring company and new system that is customer serviceable.

After poor customer service, long waiting periods on the phone, numerous disconnections and technicians who ARE NEVER on time, we found out today that ADT renewed our account for 3 years without our permission. My first question to its sales department was what happens in the event the house is sold, and I was told it was not a problem to cancel the service. Now, I am being told there is a huge fee to cancel the contract. You cannot cancel from the website and you cannot delete your credit card information from the website. ADT Services is both fraudulent and deceptive. We WILL NEVER use them again and would NEVER recommend it to anyone for any reason.

.I have an alarm inside my home and they're very good and responsive.It was already installed when I moved in the home and I just had to activate the service. They're very responsive which is really good for me. Sometimes I forget and open the door they going to be to my door in seconds. They'll contact family members if they can't get a hold of you.

They said they don't make that panel any more so they couldn't help me upgrade the system that had remote monitoring and that kind of stuff. When they did the installation, they left a mess in the closet where they drilled the hole. This created much dust on the carpet and they never did clean it up. The guy who came out stayed three hours longer talking and at the end he says, "well, the reason I stayed so long is because I have another appointment out here and they don't pay me mileage and since I live in the North part of town, I didn't want to have to go and come back." I thought that was short of unprofessional for a sales person to say.

I might break my contract with them. They are absolutely terrible. We had a lightning strike which basically melted the security system and we had multiple issues trying to get them here. They charged us almost 100$ to get a quote. It was like a scam and we had to get the quote in order to get the security system. It took them two and half weeks to get us the quote. They lied; they said they need a cheque and they will not put it in the bank until they have done the work. Two days later it was already in the bank. I will not recommend them to anybody.

After 22 years of ADT service, we sold our home & moved into a rental while we found a retirement home. It only took 6 months to find a home (yes, we moved twice in 6 months - WHEW)! When we moved into the rental (4 blocks from our OLD home) ADT said that we had to pay the whole month at the old house AND also pay for the SAME MONTH at the rental home! I wanted them to pro-rate the last month at the old address. They were "updating" their system, so when I called to explain the situation, one person could only look at the old address, someone else was in charge of the new address! It took DAYS of calling & getting sent from person to person until I FINALLY found someone that had the capability to look at BOTH SYSTEMS AT THE SAME TIME!. THEN IT TOOK 3 MONTHS TO ACTUALLY SEE THAT THE CHARGES HAD BEEN CORRECTED. After all that hoopla, I decided that I didn't want that mass confusion with the new home, so I went with a differeent security provider. Here's the kicker, even IF I had wanted to transfer my ADT service to my new home, it is not possible! YOU CANNOT TRANSFER ADT SERVICE - IT STAYS WITH THAT ADDRESS! I would have to start a completely NEW 3 YEAR contract at my new address. So, technically, I would be responsible for TWO security services.. No, they said, for a minimum fee, (of several hundred dollars) I could have service at my NEW home & not have to continue the contract at my OLD home! BUT since I moved & didn't select ADT as my security company this time, I STILL HAVE TO PAY FOR THE SERVICE AT THE OLD RENTAL PROPERTY! I HAVE TO PAY FOR SERVICES EVEN THOUGH I AM NOT RECEIVING THOSE SELF-SAME SERVICES! The only way I can get out of the contract is to pay 75% of the remaining monthly payments ($800.00)! I think, when someone moves, that should be a good enough reason to be let out of a contract. THEY WOULD BREAK THE CONTRACT - IF I STARTED A NEW ONE WITH THEM! WHY IS IT THAT I CANNOT HAVE THE SAME OPTION?

We have always been happy with them, especially with technicians. The system is working out very good. Their price is fine.

Very Professional set up: attentive to detail and responsive to my questions/need for training

We have had one billing issue which went around and around for a couple of months. They are typically prompt. They came out once for equipment failure, and we were without service for about 5 days. Sometimes they are great but sometimes mediocre.

The service has been good. I have not had any problems.

Vonage. I was obviously upset knowing that we have had no security on the property for two and a half years. We have paid almost $1,000.00 for no protection the last two and one half years. There was no apology for lack of service. Instead we were reprimanded for not testing our system more often. Obviously, it worked when Brinks was our security company. No offer made to reimburse us. We had to speak to a supervisor so we wouldn't be charged an extra month for discontinuing service. We would not recommend ADT to anyone and are in search of a new security company.

Everything was timely, professional, and reasonably priced. But for the fact that, after paying and reminding, we still haven't gotten the remote phone control, we'd be very pleased.

I would recommend them to other people.

I've been using ADT for over 20 years. It's been great working with them and never had any issues. They're reliable and dependable.

I have used ADT for the last 8-9 years. They are very professional.

They were referred to me by a friend of my brother's and the price is good. I will use them again in the future.

They were very good and attentive. One of the doors kept setting the alarm off and they sent asupervisor two days in a row and he fixed the problem for me.

First, we had an alarm-wired screen that was mal-functioning. ADT came on Friday, Oct 28. They identified the window screen and took it away. We were told that it would take 3 weeks before it would be returned. As our system has to be bypassed, and we have a window that can now easily be broken and entered, the house is basically unprotected. We asked if the screen could be fixed earlier. The serviceman said that he would ask that the repair be expedited. It is now almost 2 months later. We still have no screen and cannot get an answer when it will be repaired and put back in service. Second, I accidentally opened a letter sent my ADT to the former owner of this house at our address. (Usually mail to the former owner is forwarded.) This letter contained our security password! The letter states that ADT is committed to protecting our security; so why are they sending out our safety information to the people who no longer live here? We have called ADT about this. We get the response that they don't know how this could have happened. They have asked that we fax a copy of the letter to them, which we have now done twice. They do not call back as they have promised. Between these two issues, we are paying for inadequate service and can get no one in ADT's customer service department to work with us.

The sales representative and installer were excellent. They did the work as advertised and this considerable upgrade took only about half a day. I had one problem that was immediately fixed. During last winter's record cold, we had the furnace on more than usual. About 2 a.m., the upstairs element that listened for broken glass set off the alarm system. I called ADT and someone was at the house within an hour of the call. The technician noticed that the alarm element was very close to a heating vent, and that probably was the reason it triggered the alarm. He moved the alarm element about six feet from the vent, and that solved the problem. That was the only glitch in the system. When we decided to upgrade our alarm system, we did not consider switching to another company. ADT has given us outstanding service for about 15 years. We paid about two dollars a month extra to cover maintenance of any items. That is/was money well spent. As the alarm elements age, they are replaced, parts and labor, at no charge. I highly recommend ADT as an alarm company.

Curt was very professional...he stated he will get with Jessie and Eric to find out what is going on with my contract and why I have not received a hard copy and my keychain remote to instantly arm my system. I gave a overall grade of F because you should hold the company, supervisor and reps accountable when they tell you something and they don't follow through. That is bad business period. Don't make promises you don't intend to keep.

Eric Thornell works for ADT the security monitoring company...I decided to go with ADT after he helped me out of a jam.Because he helped me I was willing to give ADT a try....he came over later the next day with a contract...Bottomline he told me that it was a 2 year contract so I agreed with it. Today I had a rep from ADT come out to see if I could install their new Pulse system...the rep took a look at my contract and informed I was locked in for 3 years not 2.I know I screwed up by not reading the fine print...but I asked Eric...and he told me 2 years...not 3 years.So the reason I am giving them a F rating is because he was dishonest and lied to me. I also informed the rep that after my contract with ADT is over...I am going to drop them. I really dont need to do business with a company if they are dishonest or if their representatives are dishonest to make a sale.

ADT is really professional and johnny-on-the-spot when they are selling you something, but have an issue (alarm going off all night, etc) and they are nowhere to be found. Additionally, read the FINE PRINT. Even if you move, and your buyer wants to continue service, OH NO, they will bill you the remainder of the three year contract, and then sign the buyer up for a three year contract on top of that. And they had the gall to try to sell me another system at my NEW house (while still paying for the old one.) They have NO sense of company loyalty whatsoever. I will NEVER do business with this company, or any of the sleazy builders they have on their payroll, ever again.

They've been fine. They had to repair a line at one point, and the repair went well. I always make sure I have my alarm on, and I feel safer with it.

I used them for the second time. I was very happy with their work. I used them because I have their service. I would use them again in the future.

The person who came to give an estimate of the cost was prompt, informative and professional. My system is over twenty years old, and I didn't really know what was available. She was most helpful explaining what would work best for me. The technician who came to do the installation was equally prompt, courteous and professional. He also helped me tweak how the alarms were wired to meet the needs for the way my house is utilized. I marked down a little on the cost; I think after paying monitoring fees for 20+ years it could have been a little lower (the cost included a discount for being a USAA member), but the ease of use from the old system is well worth the upgrade cost. It cost about the same to have the system installed the first time. I think after 20+ years I've gotten my money's worth! I might also add that I have never had an issue with ADT's monitoring. I'm very happy with their service.