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ADT Security Services

Home Security Systems, Electrical, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10-20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.3122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
13%
3
7%
2
1%
1
12%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.4
responsiveness
4.4
punctuality
4.5
Showing 101-122 of 122 reviews

Mg F.
06/2015
5.0
home security systems
  + -1 more
.
Description of Work: They came out to install a security system in our new home. They overrode our installation fee and didn't charge us for new installation since we were already customers with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles R.
08/2014
5.0
home security systems
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$42

Warren U.
12/2013
4.0
home security systems
  + -1 more
Replaced horn.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES B.
05/2012
5.0
home security systems
  + -1 more
.
Description of Work: I use ADT for a home response service. If I fall and I can't get up then they service me. It turns a speaker on in my kitchen and if I don't respond to the speaker then they send people over. I have had to use it a few times in the ten years that I have had it. I have only had to have them come out once when a battery failed and they came out right away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37

ED S.
10/2006
5.0
home security systems
  + -1 more
No more to tell.
Description of Work: ADT has been our home security provider in two residences. It is hard to know how good they really are until you really, really need them. And we have not had a burglary. I would say, however, they have done everything they promised to do. I would have to give them the top mark right now.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$30

06/2006
5.0
home security systems
  + -1 more
I have not had any troubles of any kind from the people at ADT. I have had the troubles of my cats activating the alarm a few times here and there, but they were able to respond and send out police within minutes of the alarm activating. They definitely do their job very well and will not be losing my monthly payments.
Description of Work: ADT provides my monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

NICCOLE S.
06/2006
5.0
home security systems
  + -1 more
We've used ADT ever since we moved into this house three years ago. As far as I know they haven't done any check ups on the system and we haven't had any false alarms. We're happy with their service.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

BRUCE A.
06/2006
4.0
home security systems
  + -1 more
Everything has been pretty good with the protection I receive from ADT. I do have one complaint though, and it is this one window in the home. Every winter it gets severely cold and the window triggers the alarm. They have tried many times to resolve the problem, but, have yet to find a solution. I still choose to stick by their sides though.
Description of Work: ADT provides my alarm protection services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$32

06/2006
2.0
home security systems
  + -1 more
I really was not genuinely satisfied with the services I was receiving from ADT. It seemed to me they were always jacking up their prices for some reason or another. It was just getting to be ridiculous, so I refused to continue an unrealistic monthly bill. I have not yet found a different company to take their place, but I know I will not be reconsidering them.
Description of Work: ADT used to provide my monthly alarm services until about five months ago.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$20

06/2006
5.0
home security systems
  + -1 more
We have never had to have them send anyone out luckily. The system was here when we bought the home so we kept their service. We feel more secure with them and they also cover fire related monitoring too. They provide a good service and you can count on them. I just am not sure what the price is so I don t want to guess.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOYCE M.
06/2006
5.0
home security systems
  + -1 more
We use ADT because of an existing system in the house that we bought. They did a very good job of explaining everything to us about the system. We have had it go off a couple of times while we were gone and they responded very quickly. We have been using them for about 3 years now.
Description of Work: They monitor our alarm system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

06/2006
5.0
home security systems
  + -1 more
I especially enjoy the fact that I can just pay one flat fee once a year and that covers it all. I fortunately have not ever experienced the alarm activating ever, and in my mind, that is a very good thing. They really have not done any service checks that I am aware of, but I am sure they are not even needed. They seem to know what they are doing.
Description of Work: Brinks have been providing my monthly alarm services for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

WENDY B.
06/2006
5.0
home security systems
  + -1 more
I can recall a time when the alarm system was accidentally activated. ADT was very fast in calling and attempting to send out some help. I was quite pleased to here that. I guess it is a good thing, that they provide regular service checks on my alarm system. They are so very reasonably priced, you can not help but to stay with there company, especially after their follow through.
Description of Work: ADT provides the alarm security in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

06/2006
4.0
home security systems
  + -1 more
They did a good job for us, when we used them. We did quit using them, because my husband thought that we lived in a safe enough area that we didn t need to use an alarm monitoring system. I am not sure what the price was exactly, because my husband took care of that.
Description of Work: ADT monitors our home security system for us.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

06/2006
5.0
home security systems
  + -1 more
We have been pretty pleased with their service, and they did a good job of installing and explaining how the system worked. I have accidentally set the system off several times, and they have always responded quickly. If they didn t reach us, they sent the cops out right away.
Description of Work: They installed and monitored my alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

CHRISTOPHER M.
06/2006
5.0
home security systems
  + -1 more
This company has done a great job for us. We have not had any kind of problems with the system since we have been using them. They actually installed the system for us and all the people have been very friendly to us.
Description of Work: They monitor our home security system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

06/2006
3.0
home security systems
  + -1 more
I no longer use ADT alarm services. It came to be too much of a bother constantly having to worry whether or not I disarmed the system before opening a door or to even just crack a window. I felt like a prisoner in my own home. The complete opposite feeling of what I should have felt.
Description of Work: ADT used to provide my security system service,s until about seven or eight months ago.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$25

06/2006
5.0
home security systems
  + -1 more
We only had one false alarm in the last year or so, and ADT called quickly. They haven't inspected our alarm system or done any check-ups other than that, but they seem to be a reliable service and we have no complaints.
Description of Work: ADT originally installed our alarm system years ago and has been monitoring it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

JEANETTE B.
06/2006
5.0
home security systems
  + -1 more
I have never experienced any actual set offs with the alarm system, but I know it is working properly because they provide regular service inspections. I am content with the services they offer and feel they are doing a great job providing my protection. They will not be losing my monthly arrangement any time soon.
Description of Work: ADT provides my monthly alarm protection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$42

LINDA J.
10/2005
5.0
home security systems
  + -1 more
THEY EXPLAINED EVERYTHING VERY THOROUGHLY AND CLEARLY. THEY CAME QUICKLY AND IT WAS INSTALLED A FEW DAYS AFTER WE HAD INITIALLY CALLED. WE HAVEN'T HAD ANY PROBLEMS OR MALFUNCTIONS.
Description of Work: THERE WAS A RISE IN BURGLARIES IN OUR NEIGHBORHOOD SO WE HAD THEM INSTALL AN ALARM SYSTEM IN OUR HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

TIM G.
09/2005
5.0
home security systems
  + -1 more
I HAD A PROWLER SO I WAS VERY NERVOUS, THEY WERE VERY GOOD ABOUT TEACHING ME HOW TO SET MY ALARM. THEY WERE PROFESSIONAL AND CAME OUT IMMEDIATELY AFTER I EXPLAINED ABOUT THE PROWLER.
Description of Work: THEY CAME AND GAVE AN ESTIMATE. THEN WHEN I CONTACTED THEM BACK, THEY CAME OUT AND INSTALLED MY SECURITY SYSTEM THROUGHOUT THE ENTIRE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

KAREN G.
09/2005
5.0
home security systems
  + -1 more
OUR OVERALL EXPERIENCE WAS VERY GOOD. WE WERE COMPLETELY SATISFIED WITH THE WORK THEY DID. VERY PUNCTUAL, TOOK THEIR TIME TO MAKE SURE THE JOB WAS DONE RIGHT, VERY PROFESSIONAL AND SEEMED TO KNOW WHAT THEY WERE DOING WHEN TALKING TO US.
Description of Work: BRINKS HOME SECURITY INSTALLED ALARM SYSTEM THROUGHOUT THE HOME(IE, WINDOWS, DOORS) MOUNTED A KEY PAD ON GARAGE DOOR AND PUT A BATTERY PACK IN CASE WE LOST ELECTRICITY. THE JOB TOOK NINE HOURS TO COMPLETE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$501.06


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Electrical,
Home Automation,
Home Healthcare - Medical Alert Systems,
Energy Efficiency Auditing,
Windows - Safety & Security Film,
Childproofing,
Storage,
Phone Wiring,
Homebuilders,
Windows,
Locksmiths

FAQ

ADT Security Services is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, ADT Security Services offers free project estimates.
Yes, ADT Security Services offers eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM