A-One Electric

Her name is Karen Phaup.

They called me within 48h of my online submission request. Karen was apologetic about the delay, claiming my request had been sent to her junk email. We set up a day/time and the tech showed up on time. The work was professional and he cleaned up afterwards.

I bought an old house and wanted to make some electrical improvements. She came to install some new outlets and grounding but while she was working noticed that there was some old know and tube wiring in the attic. I knew it was there but didn't realize it was active. I arranged to have her come back and address this at a later date. She came back 3 or 4 weeks later and replaced that most critical parts of the old wiring and, while she was in the attic, fixed the doorbell. The work went very well. Karen is highly experienced and very professional. Although the work seemed expensive I think she probably charged a lot less than someone else would have. I found her to be very honest, personable and pleasant. I would definitely recommend her.

She never completed the project correctly. I asked her what she wanted me to pay her for the job. I paid her because I felt bad that she had been in the hospital. She said she was supposed to get more money per hour than we originally agreed on. She said that I underpaid her, but never gave me a bill or completed the job correctly.

I called Karen right before the Christmas holiday asking if she could have someone help me out before company came. My heater wiring was smoking and I knew it needed attention. She was able to schedule Bill to come out, and he had everything taken care of in a couple of hours.

I found them on Angie’s List. I spent about $300 on the job. They were excellent. They cleaned up after they completed the work; they did it without being asked. Everything worked out well for me. They were very professional. They listened to me, which was biggest thing for me. They really understood the problem before they got into it. They asked me important questions throughout. They delivered exactly what I wanted. I will use them again in the future.

Billy was very professional and thorough. He was friendly and very polite. He worked at a good pace and was done quickly. I felt that Karen and Billy handled themselves professionally with a very strong good customer service attitude. I will have electrical work in the future that I will give A One Electric an opportunity to do and would recommend them to others.

Karen did all the work within just a few hours. She had to run a new line all the way up through the attic (in this horrific heat!) to the opposite end of the house where the breaker box is located on the outside back of the house. She even noted that my breaker box had a breaker that was not made by the manufacturer and changed that out for me as well. She's very detail oriented; tightening all the screws on the inside to ensure proper connection. She is a pleasure to do business with and is as fair as they come. Her charge for her service is unbelievably reasonable, and I'm positive that her prices can not be beat. I look forward to A One Electrical handling all of my electrical repair/services for here on out. If you're reading this, you'd be wise to call her up and see for yourself!

Once I realized that in removing the unneeded phone jackI had lost all phone service in the house I went to Angie's List, found A-One Electric on Sunday afternoon and sent an email. I was amazed when Karen called first thing Monday morning. The first thing she tried to do was talk me through the repair on the phone to save a trip to the house and repair charges. Unfortunately the wiring was not color coded the way she anticipated and her suggestions over the phone didn't work. She agreed to do her best to come by the house Monday PM. She did so and was able to figure out the abnormal wiring scheme and reconnect the necessary wires to restore service. She did so in about 20 minutes and only charged a service call. I will Definitely call A-one electric anytime I have a small electrical or phone issue that needs attention. Karen was terrific.

She's great. I had a difficult situation with the ceiling fan. She advised; we talked about possible solutions. I ended up not installing the ceiling fan b/c it was just not going to work. BUT.. i can say, i'll call her when i need electricity needs. VERY responsive; VERY knowledgable.

I used A One in the past for installations, repairs and to add a 220v line to the kitchen, so when I needed fans and lighting fixtures installed, I called Karen. I called them with very little notice so wasn't hopeful I would be able to get the work done on the day most convenient for me, but they were able to fit me in. Gilbert does fine work and I am satisfied with the value (quality, dependability vs.price) I recevie. I will use A One the next time I need electrical services.

It went great, including coordinating with my tenant.

This is the 2nd time I have had someone from A-One to my home. I am a happy customer. This time, Master Electrician Karen, was able to schedule an appointment for me within 2 days of my initial call. The big issue was the electrical surge that happened whenever the newly installed Central AC cycled on. [The AC Installer had advised that the reason this didn't happen with my old AC (which presumably drew more power, since it was less efficient) was that the old system had a 2 stage start up process designed to ease the demand for power to the unit.] Karen ran a diagnostic on the connections for the new AC, as well as running tests on both the outdoor breaker box and the older, indoor breaker box. She asked me to call the AC Installer, which I did, so she could ask him specific questions about what he had already tried to do to address the problem, and about the specific system. At some point she became concerned about a fluctuation in readings of the power coming from the city and contacted the city to ask for them to come and check it out. While waiting for them to either call or show up, she worked on installing the electrical outlet I wanted for use in my front yard. We agreed on the interior box that was best positioned for the job. The exterior box looks good and works well for me. At the same time, she replaced the interior outlet box, advising that it was old enough that replacing it would be a good idea (it probably is an original for a 45+ yr old home). She also remounted the dangling ceiling fixture, using a fan brace this time instead of a light fixture brace, since the fixture globe screws off on & on and puts torque on the fixture every time I replace a bulb. The City of Austin guy showed up pretty fast. After getting the scoop from Karen, he got up on the roof to replace or reconfigure something in the wires that connected the city line to the house; AND committed to coming back on Monday to replace the line connecting their pole to my house with a slightly larger capacity line. Karen stayed until the man from the city was gone and she had done all she could do. Although the power surge issue was not resolved, after Karen's analysis and explanation, I was more at ease that it wasn't a safety issue. Karen was that combination I like - both professional and easy going. I didn't feel stressed out having her in the house, and she communicated with me and answered my questions all along the way.

First of all, Karen was able to fit me in on the day I wanted with very short notice so that was greatly appreciated. My exterior lights have always been an issue, my husband had replaced the builder grade lights 10 years ago but those had become faded and worn from the weather plus he's not an electrician and wasn't able to get them perfectly flush to the house. The first light Karen replaced was mounted to limestone which needed to be chipped away in areas to get the light to mount properly - Karen did a beautiful job and that light looks like it should have looked when the house was built. On the second light Gilbert had to install a Pancake box to get it to mount flush (sounds pretty important - not sure why builder didn't have that in place)and the same with the third (ceiling) light fixture. While Gilbert worked on the exterior lighting Karen climbed a huge ladder to assess the noisy wobbly ceiling fan. She immediately found something wrong with an installation screw or piece that was causing part of the problem but ultimately advised that due to the age of the fan (10+ years) the blades were too warped to change the wobble factor. Whatever she corrected has stopped the noise and we are now able to use the fan on the low setting. I wish I had known about Karen when I had this beautiful fan installed by a much less competent electrician 10+ years ago. I will call Karen to install its replacement as soon as I find one I like! Karen was all set to install the bedroom ceiling fan when I discovered a piece of the base broken. I thought I might be able to glue it back because I really liked that discontinued fan (of which there are no more of) but Karen showed me how that little piece was helping to hold the screen or filter over the motor and that would now be compromised. She advised me against using this fan, so lesson learned that I will thoroughly check over the next one I purchase before calling her out. I will definitely call Karen again for any electrical need - in fact a Facebook friend just asked if anyone knew of a fair and honest electrician so I jumped at the chance to put Karen's info out there for all to see!

We called Karen...she came out and determined what was required for us to completely replace the outside service panel and meter box. It was determined that we would need a hole dug for a grounding plate. Luckily we had landscapers working in the yard...and they were able to dig the hole for us. (Their fee is much less than the hourly rate for an electrician). All work was done in one day including the city coming out in the morning for the full disconnect and the inspection and reconnect were done just after noon. Work was done professionaly and timely. This is not the first time we have used A-One Electric...Karen and Gilbert both do fantastic work.

Called in the morning to have a light installed, which was required for the house sale to be completed. They were able to work me in the schedule that same day. The really knew what they were doing and completed the job to my satisfaction.

Karen explained what they were doing and how. After initially deciding that an exterior conduit would be necessary, she found a way to access the area and kept the installation inside the wall. A much better outcome! I will definitely use this company again.

Karen came to give me an estimate but ended up being able to complete the job while she was here. She also looked at some other projects that I might have her do at a future date. She was very efficient, neat, and personable. I would use her again and would recommend her to others.

We called Karen to come out and see if she could install an electrical outlet above our fireplace so we could have a new TV installed. After crawling around in our attic and much probing, it was decided that there was not enough space to run a line down through the wall, she would have to punch several small holes in the wall beside the fireplace to run a line to accomplish what we wanted. This would not be a problem as we were having cabinets built in and the holes would be hidden. We called Karen back to do the install once the TV was purchased and we had a delivery date. Gilbert arrived to do the install and checked in the attic once again to see if he could find a way to drop a line so he wouldn't have to punch holes in the wall. He was able to use his equipment and get the outlet safely placed through a small space in the attic. I don't know how he did it, but he was great!! This is the second time that we have used A-One Electric and will definitely call them if we need further work done.

The electrical circuit blew when we had too many devices operating (their was no clue they were all on the same circuit since they were scattered over the kichen / breakfast area. We tripped the circuit breakers and the interrupter switch to no avail. We called Karen and she came out promptly, solved the problem, and had an informative discussion with my husband about various electrical matters. She was great! Then she even reduced her rate because the problem was so easily solved--with her expertise!

Excellent! I was impressed by Karen's knowledge and professionalism. It took time to find the problem and when she left, it was solved!

Excellent--they solved our electrical problems fast and really know their stuff. The job took considerable work and expertise to figure out--their prices are reasonable and in line with work by licensed, professional electricians. And they are both very nice people.

It went very well. Karen came out promptly and gave me a fair and accurate estimate, then her guy came out the following day and performed the work. It was a pretty straightforward job and I have no complaints at all.

My electrician came out and not only told us what the problem was with the AC, but she also pointed out fire hazards and upgrades that needed to be done in our old home. She did all the wiring and what she couldn't do, she had someone else come in to assist her. She gave us some good tips about the wiring in our home and she was very trustworthy and reliable. I am so happy and grateful to have found this company and will use them again.

The worker arrived exactly on time, and proceeded to quietly perform the work. It required running new wire in the attic which has been blown deep in cellulose insulation. It required almost three hours to complete the job - seemed about right to me, and the worker did not waste time or get distracted. Excellent, high quality work.