A-One Electric

Our AFCI breakers seemed to be randomly tripping in groups, and at the same time that some of our neighbors were having the same problem. It was determined that earlier breakers from this manufacturer had problems with electro-magnetic radiation (like radio waves) interfering with their internal electronics. The technician came out and changed all eight of our AFCI breakers. The owner of A-One, Karen, determined that our breakers were on warranty, which meant that we were charged nothing for parts. This saved us a significant amount of money. I was pleased with the service this company provided, and would recommend them.

We reached out to A-One to put an internet line in our office. The Electrician came to our office and began to complete the job. Half-way though the job, the Electrician abruptly stopped and said he needed to go get an extra part. He said he would come back to our office within one hour. The Electrician never showed up. He not only left the job incomplete, he left the office a mess. We called back several times that day asking where the Electrician went. We didn't get an answer until the next day. Karen called us back the following morning. One would assume she would be apologetic for a job incomplete. Boy were we wrong. She called back to let us know we did not pay the $125 service fee. While I was speaking with her to let her know the job was incomplete, she hung up on me during the conversation. VERY UNPROFESSIONAL. I called her back and she still remained hostile. As an owner of a service business myself, I am shocked at the level of Karen's lack of respect and empathy towards this situation. Even with the job still remains incomplete, I agreed to pay the $125 Service Fee, which I did, but let her know in return, I would be posting this message to warn others to avoid A-One at all costs. Regards, Mohib

Work was completed and provider's assistant left.

My realtor recommended Karen, and I'm glad that she did. Karen finished the job quickly, and I've had no related problems since then. While she was on the job, she was friendly, knowledgeable, and happy to answer all my questions. She's going to be the first person I think of when I need to hire an electrician again.

Member was very impressed with the electrician and felt she did a fantastic job. SP was very clean and cleaned up after herself. Member would definitely recommend to friends and neighbors.

I think Karen is one of the best electricians I have ever met. She saved me money and time by guiding my contractor on how to test something electrical in the house. She spent a lot of time at both houses to make sure everything was in proper working order, which is what a new home buyer wants . Karen is professional and laid back. I've had her work on my own house a couple of years back and she diagnosed a pinched wire in the wall that kept a light from turning on. No one else could figure this out.

Overall, the process was very smooth and quick. During the initial quote phase, Karen gave us several scenarios and what each would cost. It wasn't just "let me come and see". We went with her because it was obvious that she really knew her stuff and was ready to get started. The only "hold up" in the process was due to the city taking up to 3 days to turn off service to allow work to be done. When she was waiting on the city, she was at our house doing preliminary steps to get ahead. She was constantly following up with the city to check status and also kept us informed every step of the way. So we played the waiting game here and there but when Karen was allowed, she was ready to work. We asked her a ton of questions about the work she was currently doing and work we could do ourselves to update other aspects of the electrical system. She was always willing to give us advice and helpful insight with every question. She would also describe instances where things went wrong and how we could prevent problems from causing major damage. She was very quick in replying to texts, calls, or emails. All said and done, we didn't just get work done by an electrician, we have found our electrician! We highly recommend Karen at A One Electric for your electric needs.

I have waited a long time to write this review primarily because I gave this woman the benefit of the doubt. I came back to read the reviews again to see if maybe I was being harsh at the time and see if I should give Karen another chance, but what I see is more negative reviews and rambling excuse responses from Karen that have very a similar smell and flavor to my experience so I am now writing this long overdue review. Karen I am not going to bother reading your response and your responses to date make you look far worse than the negative reviews. First I provided the home inspection directly to Karen and it specifically outlined that the hous had no ground. The inspection was provided before Karen arrived to the home that I was putting a bid in on, I ultimately purchased the property. Karen supposedly did a separate electrical inspection and said all looked fine other than what had already been noted on the regular home inspection. After closing on the home I had time to look at Karen's bid and I noticed that the ground installation had not been included. Karen admitted that she had not noticed that there was no ground and that was why it was not included. I am okay with mistakes, but the problem was zero apology for missing the ground, followed immediately by a demand for payment for the electrical inspection. Personally I would have thought she would be so embarrassed by missing an item in a bid that she had been pre-notified of in a supplied home inspection report and during her alleged electrical inspection of the home that I thought she would have dropped it all together, but alas I give people too much credit. By the way the ground installation doubled the bid. Next she told me I would probably need to remind her of the appointment to do the bid work????..I pause here to let that sink in, she asked me to remind her of the appointment to complete the bid work. Amazingly though she had no problem remembering to follow-up on the inspection fee. I was so appalled by her brazen arrogance that I blew her off, but she continued to ask for payment for the inspection so in the end I finally had to suck it up and deal with her to get her to stop contacting me. In the meantime I looked at the bid again and she wanted $16 per socket change. Let me break this down for everyone, I have basic experience on job sites from following my dad around when I was kid. After the first couple of outlets, that cost 50 cents each (yes 1/2 a dollar) in a builders pack from Lowes, I was doing the outlets myself in about 4 minutes from start to finish. Talking to a contractor friend, he told me he does them in about 2 minutes from start to finish and that any experienced electrician or contractor can do it about the same speed and he freaked at the bid, unfortunately he does not live near or I would just have him do the work. So at my speed at replacing the outlets that is $240 an hour, or for some perspective, Karen charges more than my attorney per billable hour; which frankly, I think sums it up. Mind blowing, zero embarrassment about asking me to remind her about the appointment or missing that there was no ground on the house. I figured why bother cancelling the appointment if I need to remind her, but she actually remembered it, I guess it was a slow week. I did cancel at that point. When I talked to my roommate who was at the house when she did "the electrical inspection" he said she took off maybe three switch plates and called it done. She missed the buzzing switches in the garage and in the living room. He knew I would blow a gasket and with not seeing her penciled on the calendar he figured I had realized she was useless so there was no point in giving me more reasons to be upset. Did I bother spelling out why I cancelled to Karen, no. I figure if she is so arrogant to ask the paying customer to remind her of an appointment, so incompetent to miss no ground that she was pre-notified of, so oblivious to not apologize for missing no ground, and so dishonest to check three outlets and call it an electrical inspection and charge a $100 that talking to the wall would be more productive and less frustrating. Yes, I did pay her for the inspection in order to cut ties. Sad really, I gave her a break thinking I was probably just super stressed during the home purchase and move only to find I could have saved someone else the headache and hassle, sorry fellow Angie's List members for not leaving this review sooner.

Although I ended up hiring a different contractor, I was very happy with Karen's professionalism and punctuality. Her estimate was very competitive too.

very reasonable. I highly recommend A-One.by my house to do at least some of the things I needed. I was having a hard time finding an electrician until I contact A-One Electric. Karen responded in about 5 minutes to my contact information provided through the A-One website. She asked what I needed done and said that she was going out of town the next day but would see if she could get by later in the day. She called me at work and I met her at my house in the late afternoon. She completed everything that I needed done! Karen is very, very competent and willing to take on just about anything! One of my tasks required a new part which she had on her truck. I can't say enough about good things about Karen at A-One. And, the cost for everything was very reasonable. I highly recommend A-One!

I gave Karen access to a new (used) house while we went out of town, and she had it all fixed and brought current when we returned.

Had to call several times to get scheduled. She did tell me she was finishing up a big job with a local sorority. Once scheduled, she did arrive on agreed upon date and time. Job was done correctly. The only "negative" with this contractor was that I thought cost was on high side considering what needed to be done was simple replacements and nothing "newly installed" AND we were repeat customers. Also, I paid for a "2-man electrician crew"; however, I believe Karen was the only electrician, and her assistant was not a certified (? correct terminology) electrician or apprentice. I commented on price with Karen (after my wife had already paid her). Karen said she thought it was a fair price for the work peformed and even commented that I paid her this rate in the past. I didn't argue as I did not have any evidence of what I paid her before nor what the going rate is for a certified electrician in Austin along with a non-certified assistant. She did offer to refund $45--which I did not take. Anyway, I like Karen a lot and hemmed and hawed about writing this review, but I kept getting reminders from Angie's List to submit my review and I had to be honest about what I feel about the job. Please note that Karen DOES do quality work and we've never had to have her come back due to any errors on her part.

I called Karen the Thursday prior to her coming by to see if she was available. I explained my issue and she told me that she was really busy, but gave me a couple of things that I could try myself to see if I could fix it on my own. Before I could call her back the next week to tell her that I was unsuccessful she called me to see how it went and if I was available she would come by and check it out. She was there in 20 minutes checked it out told me what the problem was and what my options are. When I asked what I owed her she said that she was in the neighborhood and since I was in the same situation as when she came I didn't owe her anything. It's nice to know that there are still honest professionals in the trades. I cant remember ever having someone call me back to follow-up, then come by and not charge me. She's done work for us in the past and has always done top notch work. She doesn't cut corners and always does a great job. Honest, caring, professional and fair are descriptions of Karen and her business.

Karen did a remarkable job as usual. It was easy to talk to her and to set up a convenient time for her to come over. I told her about the extreme weight of this new light fixture and she brought an appropriate bracket and mounted it to the ceiling beams. She showed me what she was doing to reassure me that the lights will not fall on us. The new lights look beautiful. Karen also easily removed the broken light bulb from our hall ceiling light that I couldn't remove.. Two years ago when every day was at least 100 degrees, Karen installed the wiring for our new swimming pool as well as added outlets to our deck. We have had no problems with them. We also had her look at our old chandelier that was made in Czechoslovakia. Other electricians said that they could not find the parts that they needed to fix it due its age and where it was made. The sockets where some of the lights screwed in were broken. Karen asked if she could take it home to work on it and we gladly let her. A week later, she brought it over and it looked brand new. It was all polished and all of the lights worked. She said that she contacted antique stores and was able to cheaply purchase the needed sockets. Karen even gave us 2 extra sockets if we ever need them. She only charged 50 dollars. We were thrilled! We thought that it could never be fixed. We recommend Karen to anyone that needs an electrician. She is personable, knowledgeable, efficient and has reasonable rates.

Karen and her assistant arrived on time as planned. She performed all this work, shortened a couple of cable cords for me to use in my electronics closet, and did everything in a quick, professional manner. I've worked with her before; so, when I needed to run out and get something, I didn't worry about leaving them working at the house.

I didn't bother to call Karen back after she gave me such an outrageous bid. When the job had been finished, she called me asking when she was supposed to start. Never use an electrician without getting several bids. A person like Karen could cost you a lot of money! My total job with Karen would have cost over $3,600 when I paid $1,625.

Karen came out and she really knows her stuff. She had to pull off my panel and check all the switches. She was very systematic and got to the root of the problem. She was first-class and I would recommend her to anyone who has electrical needs.

She is very professional and reasonable. Karen is also very easy to talk to and is accommodating. She came out for an estimate and my job was done quickly and carefully; I don't think anyone who is thinking about using her can go wrong. I also recommended her to my neighbor.

Ann arrived an hour earlier than she estimated. She has been an electrician for 30 years, and her experience showed. In addition to what I called her for she fixed a ceiling fixture/fan that other electricians said couldn't be repaired! She was pleasant and friendly.

Karen was nice enough to help me out over the phone on how to fix it, and then if I couldn't fix it she would only charge me $50 to repair it.

Karen was great and I will definately use her again if I need an electrician!

Kitchen lights started flickering Saturday night, then power in the kitchen went out altogether along with power in the backyard and in the garage on that same side of the house. Austin Energy came out on Sunday and found that power was coming into the house ok and told me that an electrician should be called. Karen returned my call first thing Monday morning and said that she could be here around noon. At exactly 12 noon she showed up with her assistant and they painstakingly tracked down the problem (eventually traced to loose wiring in a wall switch that was not even that close to the kitchen) and repaired it. They worked quickly and efficiently and they were both a pleasure to be around. Karen even stuck around after the job was completed to answer all my questions about the general safety of the wiring in my house. Karen was apologetic about the cost of the repair since it did take them well over two hours to go through all the places where the bad wiring might've been found, but I actually thought the cost was quite fair. She will most definitely get all of my electrical business from now on. Once again a company more than lived up to all of their excellent reviews. I'm a very satisfied customer.

This is the second job I've had Karen do and both have been stellar, hence writing a review. This was for running a new circuit (requiring access to the tiny attic of doom and the crawl space of ick - places I hate to go) to my garage, installing a dusk/dawn light and a new outlet and switch. When Karen came to see the light I bought she advised against it as it was a kind that would run hot and the bulbs tend to burn fast. I really appreciated the advice. She offered to get one for me. She did and it was very similar but better. The install was smooth and everything looks and works great. Everything was cleaned up after as well. Plus they did a great job positioning the light so as to not blind the neighbors. I've also had Karen rewire a very poorly installed dryer plug, that too was awesome (and she also fixed a mistake made by the first electrician I hired for some work). Overall I've been really impressed with Karen's work. She's really nice, personable and professional. I'm so glad a friend told me about her!

With all the good ratings Karen received on Angie's, we decided to give her a call. We were in need of an electrician to rewire our less than 1600 sq ft 1950s house in order to get it up to code and safe. We called and spoke to Karen at length to discuss our needs.Explained that all the sheetrock would be removed from all walls, allowing for easy access for the work to be done. Right away she gave us her ballpark of $17K, but said to email her a drawing with what work we would need done and the rough placement of any outlets/switches... Karen emailed back 2 days later with her bid of $20K! She mentioned it would be a little more expensive because of some things the City would require (hardwired smoke detectors, each appliance required it's own circuit...). All this without even looking at the house. I have since called SEVERAL other MASTER electricians who have come onsite to inspect the property and provided much more extensive estimates, all of which were not over $10K. I felt Karen was more concerned with providing me a general contractor's contact info than she was with doing the work. I was very disappointed in the exchanges I had with Karen and would expect a professional to inform me if she was unwilling/unable to do the scope of worked we discussed. I'm sure Karen will provide some excuse as she has with many other reviews, but feel it is unfortunate that she has such great ratings and would feel it is acceptable to provide such bad customer service.

As always, Karen came to my rescue. She has done great work for for me in the past at a rental house. I always planned to write a review because her work was so excellent but I never seemed to get here. This time I swore I was going to do the right thing. Karen has always responded quickly to my calls and given me good service. She is bright, talented, funny and extremely professional. This job was a true booger-bear that had her climbing all over house, attic and yard trying to track down what needed to be done. It took hours in sweltering heat but she kept on plugging until she had the job done. I know I probably would have paid far more to another company for the amount and quality of work she did. Karen will always be the first one I will call for my electrical work and the first one I recommend to my family and friends.