Benjamin Franklin Plumbing

Did an overall check of the plumbing and told me that we needed to buy 4 new toilets and proceeded to get out his book that showed the prices of new toilets, which ranged from approximately $729 to $1049 per toilet. He also tried to sell me their Bio Ben drain cleaner for $59 a bottle. At first I trusted Chris and thought that he was concerned about me and my plumbing but soon surmised that he must work on commission because he tried to get me to buy over $3200 worth of toilets from him including ones with higher seats. I am very disappointed because I thought I had a plumbing company I could trust but that wasn't the case with Ben Franklin. My spouse is very angry about this incident as is our handy man. They are incensed that a company would try to take advantage of people. I would not recommend this company ever.

They did a good job but they're very expensive. They know what they're doing, they're the best, but you're going to pay for the best. But, they did a good job. What they came out to do, they did well.

They came out and jetted my kitchen line to clear a clog. When they finished they used a camera a saw no problems. Now 3 and a half months later it is clogging again. Called and they said it was out of warranty (37days) and they wouldn't come out unless I paid again. I don't think so. Tech assured me that I wouldn't have anymore problems.

When Benjamin Franklin Plumbing arrived he could see the water soaked walls, and knew we had a leak of some sort, but could not determine where that leak was. We were advised to get someone to open up the wall to see where the leak or overflow was coming from. Once that was done, we were to contact them to come and fix the problem. The fees they quoted us were way over our budget. We fond a company to open up the walls and find the leak and a plumber to replace the leaky pipe.

Mr. Mayo showed up, cleaned out the drain line for the washing machine. He charged my mother $ 199.00 to clean out a drain???? And she had a $ 69.00 dollar coupon from the phone book. He then fixed a chain on the screen door, which he did not say that he would charge her far. He then wanted to look at her hot water heater. Why I do not know. My mother did NOT ask him to do this. For some reason he took a picture of the hot water heater. He was at the house for about 1 hour. And then he charged her $ 199.00 !!!!! And she had a $ 69.00 coupon !!!! I have had numerous companies come to my house (in the same neighborhood); at least 8 to 10 times before I could replace the sewer drain line in my back yard. I was NEVER charged more than $ 100.00 for this. But Benjamin Franklin charges my mom $ 199.00!!!!! The man who showed up saw a little old lady on a fixed income, an said to himself, "she is at my mercy, I can charge whatever I want". After the managers at Benjamin Franklin read this, they should do the right thing, and refund at least $ 100.00 to her. Let's see what happens.

They did an excellent job. I though that price was high but that was all. I think I could have done it myself for less but the product wouldn't have been as good. They put in a type of pipe that goes in through your old line and they guarantee it for twenty years. It was fascinating to watch them pull it through. They only had to dig a hole at each end of the line and just suck it through.

They are punctual and the estimates are spot on. They are clean coming in and clean going out. Their estimates come in kind of high even if I do ask them for an estimate. I have not met one of their technicians yet as they have exceptionally well trained, knowledgeable and personable staff. They show up on time and leave on time and do all the work expected to do.

He performed the $29.00 5-point toilet tuneup that I purchased as a promotional coupon on Angie's List, but quoted me a very high estimate to perform other services on the same toilet. I only took him up on one item for an additional $29.00 and am getting other quotes for the other items he said needed to be done. My toilet is performing fine so far.

I thought that they were far over priced. I did not find them to be reliable. When he left, he did not connect the dish washer so when I turned it on it leaked. I called and he did come back but he should have done it right the first time. They are soliciting me for other services, such as working on my water heater. I told them that I am not interested. I think that the company should not be soliciting customers. If I need a plumber, I will call a plumber.

Our call was taken and a repair person was sent out with in a reasonable amount of time. They were on time. Extremely professional and helpful. The plumber knew in our case that we have an older home with some difficulties and he did the very best with what he had to work with. Since there was no way to repair the fixture and no access place for the repair he had to cut through our tile and he prepared us for this in a very kind way. We were planning a full bath remodel in the future so we knew we had to take the tile out any ways. He did a very good job cutting the tile out of the wall and replacing the fixture and fixing the leak. He cleaned up and talked to us about some other things we had asked him about regarding other repairs. For my mother in law the plumber showed up as scheduled and discovered the issue with her water heater and had a solution very quickly. They do fantastic work and I trust them with other plumbing needs.

The service turned out great. They were very timely in coming. They explained all of the options that I had and they let me choose from that. Their work was very neat and they left the area very clean as well.

The service was wonderful. They cleaned up after themselves. The installation was quality and they had 4 guys working on the work so it did not a long time at all.

We did not use them for additional work after a Big Deal as their prices were high. Everything was excellent with the Big Deal from another service but the additional price was not.

The service turned out very well with the Big Deal. They were very professional.

It went fine. Eventually water heater will need to be replaced, but he was able to service it and when I get a new one, I'll probably use Benjamin Franklin Plumbing.

the hardware was quite old so he had to find useing his computer what parts he needed and they were on his truck. while installing he determined that one of the pipes need to be shorter to be able to seal properly fo he cut the copper pipe and soldered a ne fitting on it to attach to the new spicket (faucet). after several trips to the truck everything was installed and functioning properly.

Timely response. Professional job. Didn't push the upsale to replace the as old but working water heater to far. Price was on the high side

Great. Everything is working like it should. Fingers crossed!

They gave me a discount of $ 30 since I had a coupon order. The person who came out to do the work was excellent and the service was great. The concerned person knew how to diagnose both the bathrooms and he knew that both the showers and everything were in-between the front bathroom and the city sewer. He did not have all of his camera equipment and as such had to call his boss’ brother to bring it to him. In the mean time while I was waiting I asked him for an estimate on a tank less hot water heater and he was told me that it would cost around $ 5000 to $ 6000 for the same which was extremely awful. He even found tree roots in my bathroom which were as big as my arm which he was able to get out. He however wanted $ 1500 for this which I thought was excessive. Their pricing is out of their field.

He was professional and courteous. Right on time. Expensive though

They were good. The only thing that I did not like, I don't know what happened, but the back faucet is squeaking real bad when I turn the water on. I don't know what's causing it and they've been out once to fix it. What happened was he had a trainee with him and he left the trainee to do the work and he didn't check the trainee's work which he should have done. He messed something up. I'm gonna have them to come back again because it's squeaking real bad again. I don't think it's the workmanship but the faucet itself that they used. But they showed up when they were supposed to and they're very punctual.

Prompt, completed work required, professional manner.

lumbing service called and scheduled appointment convenient for me; arrived on time, reviewed job and provided written estimate, and then completed all 3 bathrooms within about 2 hours. The work was performed timely and efficiently. Everything now works just like new and I couldn't be happier. I will definitely call them next time I need plumbing work done.

We had a toilet and it was hard to push down the handle. The repairman gave me a story about toilets are not made like they used to be and they could no longer repair inside parts and the whole toilet would have to be replaced. The cost would be $576.00. I looked on the internet for plumber called out another plumber who fixed the toilet, replaced a garbage disposal, replaced the kitchen faucet and worked $389.00.

When I said I was not having the work done by them, he wrote me an invoice for $69.00 for the trip. The trip coupon was only good if you have the work done at the time of visit. I understand that and was planning on having the work done (at a reasonable price) , but no way could I understand $568.00 to change out a kitchen faucet when I am even supplying the faucet. I was upset, but polite. I talked to the service center and they promised to have a manager call me. The plumber gathered up his papers and left in a hurry. I never heard from a manager about this at all. I don't know if this company has changed hands or whatever, but this was so unlike the service I had experienced before. I won't be calling them again.