Benjamin Franklin Plumbing

DO NOT USE THIS COMPANY! I had a wall hydrant freese and called Benjamine Franklin to repair it The techniciat arrived on time, looked at the faused then gave me a quopte of over 500 dollars to repair it insistng he had to remove bric from my house to diagnose. I complained about the price, he called in and got it reduced to just under 300 dollars which means he was price gouging from the start and stilol insisted he remove brick to diagnose the problem. I had the saame faused replaced by them several yeaars ago, it was a good experience. The technician unscrewed the defective part from the wall and installed a new one. Took less than 10 minutes. The guy they sent this time STILL insisted he remove brick from ther side of my house to diagnose, that would have cost even more to repair. Obvioulsy the technician did not know what he was d*** or how to simply replace the defective part. Fortunately I was able to source the part at HOme demot and install myself. It literally took less that 10 minute4s. I will NEVER use Benjamine Franklin or recommend them again. They clearly employ incompetent plumbers not te mention price gouging!

My mom had problems with her bathroom plumbing. He told her it would cost $48,000 to re-do her bathroom pipes. He would have to dig up pipes from garage to bathroom because all the pipes was damaged. My mom is a elderly person and don't have that kind of money. We immediately knew my mom could not stay in house. Move my mom to my house until we could figure out what we could do. After a couple of weeks we decided to get a second opinion and glad we did. The new plumber did the same as Benjamin Franklin tech but the results was different. He figured out there was a shirt in the line and didn't need all the work your company said it did. How did we go from $48,000 to $1,200. Your tech should be a shame of his self. His wrong assessment put me and family in a bad place not knowing how we was going to pay for this. I hope Karma gets you back on how he upset my mom. What goes around comes around. It might not be this but it will be something. I might get my story to everyone but I will get it to some.

Called Benjamin Franklin Plumbing to clear a plugged bathroom sink drain. Their representative came and determined that the plug was below the concrete slab of the house and would require tunneling under the slab to repair or replace the drain lines. Half of the estimated cost was paid at the time of the estimate. The next day an excavation crew dug the tunnel and a repair crew started the repairs. Over the next two days, the repair crew found that additional tunneling and repairs would be required at an additional cost. This was agreed to and accomplished. Finally all the repairs were done and an additional partial payment was made as the total cost had increased by 70 percent over the original estimate. The next day the city inspector approved the repairs and the Benjamin Franklin representative said the job was done and asked for the final payment. But the job that we had agreed on was not done as the tunnel was not filled in and there was a huge mound of dirt and debris in our back yard. The Benjamin Franklin representative told me that unless the final payment was made, the tunnel would not be filled nor the yard cleaned up. In my opinion, that is terrible customer relations. For the safety of my family and the environment, I made the final payment and the excavation crew came after the holiday weekend to fill in the tunnel and clean up the yard. I had used Benjamin Franklin Plumbing for many years for all my plumbing needs, but that has come to an end. I will no longer use them and will never again recommend them to my family and friends.

I would give them a 10/10 very satisfied he went out his way and made sure I was happy.

They were fine, they got into the drain line and got it unclogged and cleared.

The work was completed to my satisfaction and in a timely manner.

It was going to have to be an after hours fee, but they called me back to say a repairman had finished early and was on his way, so I would only be charged the regular fee. Felix repaired the drain as well as unclogged another drain and got my garbage disposal going again, too (at no charge)! I would definitely call them again.

I signed up for 3 visits for servicing and tune up for $99.

Replaced shut off valves to all sinks(8), removed and then reinstalled all faucets and disposal once new counter tops were installed.Also replaced dishwasher hose to bring it up to standards. The technician(Lance) was excellent, professional and friendly.

The technician was awesome and took care of the project. He was friendly, it was almost like having my best friend fixing the problem.

Technically very well, but the price was really bobbers. $650 for an hours work an a few parts

Very nice, customer service. Were too pricey. Could not get a firm price. Competitor charged $800.00. I want to get a fair price.

The plumber did a good job with the clog but sat in his van for 30 minutes and wrote the most unbelievable, I still can't believe it, estimate for repair that was completely and utterly up to the line in SCAM. Then asked if I'd like to finance the project for another absurd higher number. It was time for him to leave. 2 initial estimates were done the following day and came in at half of his estimate. Crook.

The service was itself went good but their were suppose to have a crew come back and fill in the hole because they said they had to dig and the crew didn't do a good job of fill the hole up we ended up having to do it ourselves. Just have the crew that was suppose to come back, come back and fill the hole like we were told they would do.

Good communications. Arrived when they said they would. Same day service. Work looks good -- nicely installed. Their price seemed a bit high, but they seemed highly competent, responded fast and committed to get work day same day. They did come off of their price a bit when I hesitated.

They sent 2 people out and neither of them could determine what the issue was. They wouldn't honor the Angie's List discount. I would never use them again.

I was just not impressed. He gave me this $18,000 a year to put three toilets and stuff. It was totally ridiculous. They did some stuff, but he did not do anything what he said he was going to do. It was just a big hassle. I do not appreciate that at all. I did not like it. I think they charged me extra. The price that he quoted me is just beyond ridiculous. Their punctuality was alright.

We called on a Saturday and they said they would have someone out. When a man did come out, he wanted to charge us $1000 for a product we did not need, rather than doing what we did need. When I told him we did not need that service, he got in his car and left. So I called back into the company and left an after-hours call for the owner. Of course nobody called till Monday. Our drains were clogged on Saturday. So nobody called us back until Monday morning. They said they would send somebody out and get it fixed real quick for us. The guy came out and did the job and then told us he was cutting his price way down and it was only $463. So, we paid it just to get him out of the house.

Great. I called at 11AM on Thursday 3/3/2016. Chris, Supervisor came out at 2PM to survey the job & give me estimate. Bobby came at 2:45 & completed all the jobs. Bobby was a jewel to work with. He was delightful and really knew the job. Hope I get him the next time I have to use Ben Franklin!!

The plumber insister we have a 400.00 water monitor put on the water heater to pass city code. We questioned this but he refused to put in the water heater without it. The city code inspector informed me that, that was a unnecessary charge. I called the company and they said the inspector was not telling the truth and refused to address the issue.

Easy to schedule, prompt at arrival. Then during problem inspection I was told they will replace only the supply line for which they wanted to charge over $200 on top of the service fee. The plumber said he would not do the re-install with my T Fitting part which connects a hand sprayer (Bidet). So basically after he would replace the supply line, I would have to do that other part myself (again remove, add the T Fitting for the hand sprayer, and then put it all back). They would only honor the $25 AngiesList coupon if I got the $200+ repair. Not on just the service fee of $69. The coupon doesn't mention it wouldn't apply to just the service fee. When I scheduled the service, I wasn't told the coupon wouldn't apply to the service fee. When I called them to complain about this, their manager that called me back and essentially told me it is like McDonald Hot Coffee where people are supposed to know it is hot and that I am supposed to know they won't honor the coupon even if it doesn't mention that it doesn't apply to service fee.

I thought service charge or estimate was way to much, on top of charging over $700.00 for actual service (seat toilet and replace flange).

It was terrible. They didn't do anything. I paid the money and I didn't get any service. When they came, they told me that it was going to require $5000 or some ridiculous figure. There was a lot of water where the meter was and they told me that they could not do anything and so they left. What I had to do was, get the water out. I dug a hole and fixed it myself. So, it was terrible. They drove away and nothing was done. I just paid them that money to come out and do nothing. They didn't fix it. They didn't resolve any issue. They perhaps wanted me to bypass the leak and get them to run new pipes. They quoted me between $3000 and $5000. I said, "No, I can't afford that," and they left. I would never use them and I would not recommend them.

I wanted to commend them for professionally answered the phone at a 11 pm. He came out and was courteous. Someone came right out. Price was extra due to being so late which was expected. Technician was very capable and went above beyond my expectations.

They were very polite and courteous. They didn't charge us anything.