Benjamin Franklin Plumbing

The work was OK. Technician was testy and was not willing to explain the repair work. I believe price was too high.

Very prompt, very courteous. He saw I had double the problem and gave me a price discount.

There were additional costs on top of the big deal. They came and did what they were supposed to do and left. They however did not close the hole and when it rains, it fills up with water. The dug a trench to send the water out.

I like them. They're real professional and they did a good job. They found the trouble and they fixed it. The price was reasonable, especially being on a Sunday morning.

I was pleased with the work that was done for the Deal, however their estimate for some additional work that was needed was very expensive.

It was very informative. He used a camera to look in my sewer line and show me where breaks were and how much they would charge to repair it. I had a leaking outside faucet and they gave me information on repairing it. He was there for about 30 minutes. I came to the conclusion they are one of the most expensive plumbers. He was friendly and knowledgeable.

We just wanted them to replace 2 faucets that we had already purchased. They insisted on replacing pipes from the wall to the sink in order to do this. The job ended up costing twice as much as what we paid for the deal because of this. In my opinion this was not necessary.

It went well. They were very prompt and came the day after I purchased the deal. The guy was very good. He was professional, gave me the options, as well as all pricing. I would recommend him.

Polite and professional. Explained findings and made recommendations for repair.

Showed up on time and explained how he was going to do the work. He put a new "collar" down, reset the toilet on it and then adjusted the float valve. However, after he left the flush was inconsistent. We get a full flush sometimes but not every time.

My kitchen sink drain was clogged. I used the big deal for Ben Franklin 79.00 drain cleaning. Robert Renfro was the gentleman sent out. He got the job done quickly and made sure it was done completely. He was also very pleasant and right on time. I'll use Ben Franklin again.

They were courteous and efficient. They seem to be reasonably priced.

Ben Franklin Plumbing, Arlington, Tx Removed kitchen sink and replaced faucet, removed and disposed of disposal. Replumbed with no disposal at my request. Reinstalled sink. Very good clean up. Thank You Patrick

They can't fix anything in the house. They can only replace everything. They do not have any plumbing parts nor do they think they can find any parts for what I have in my house. Overall they are not able to repair anything only replace. Beware of this deal!!!! I got nothing except for a lot of expensive estimates done for my $99. I cannot afford to have any work done. I will have to call a local plumber to get my shower and sink fixed and not replaced.

Went we'll, did a great job just expensive!

Provider didn't have the replacement faucets but was able to get a delivery from the warehouse and was able to complete that day.

I purchased an Angie's List Big Deal for this service and they did a real good job. They came in and fixed it pretty quick. It was a good value and they did what they said they were going to do at a fair price. I think they responded pretty quick and they were here when they said they would be.

They were wonderful. The only time I used them was when I purchased an Angie's List Big Deal. They were very prompt and the guy that came out there was super-honest, very professional, nice and polite.

They have done work for me twice and it was very good. I purchased an $89 Big Deal for a portion of this service. My advice to others is to call them because they are good. They come, do their work and don't bug me. They are very professional and do their work and go. The price was much less than I thought it would be. Their work has still held up because it was good. I have told my daughter and her husband that if they needed a plumber to call Ben Franklin.

They were one of the few people that were 24 hours because it was like 1 o'clock in the morning. They came out really late and they were all very nice. It was all excellent. I didn't have to go pick up anything.

went well other than the price. very high for services that were performed. Wish I had just done it myself.

I called them due to a leak in both bathrooms around the toilet. Patrick could not find the source of the leak and then did not call me back to explain next steps. My Grandmother still has an issue with no resolution. I had to call the office this morning to find out that they didn't know what the next steps were either. I've had to find another plumbing service.

I called and asked for someone to come out Friday 8/8/2014. I told them I work and to please call me about thirty minutes prior to arrival so that I could drive home and meet them. I get up Friday morning, drive all the way to work and just as I pull up to my job my phone rings and they are ready to come look at my problem. I have to turn around and drive all the way back home. :) Not their fault but maybe a call the day before saying hey your going to be our first call tomorrow so don't drive to work until we show up. I have a very nice salesman and I like his style. He was very informative and courteous, When he looked at the three, what I would call honey do problems and quoted me a price, I almost feel over. $731.00??????????? You've got to be kidding me. With the $200.00 labor credit for Angie's list already taken off of that. It was going to be more, but they discovered that Master toilet wasn;t going to need all of the work they previously thought that it would need. Maybe I don't get Plumbing............but I know this is a woman owned company and I am a woman and I feel violated!! Normally the service call fee is refunded or not even charged if you have the work completed............I wasn't even offed that option. Although I'm not at liberty to discuss the quality of work, since I'm not home yet...........I'm sure that is all good and a well job was done, but they are super high in price for the minor plumbing I needed done. Would I use them in the future??? I'm not sure

Woke up to both pilot lights being out on our water heaters (we have two). I had used Ben Franklin in the past with a deal from Angie's List and had even provided a positive review so I didn't hesitate to contact them with this issue. I called and gave them detailed information and it was understood that they would meet my adult sitter at home as my husband was out of town and I was at a work conference I was unable to get out of. I was contacted by my sitter, who relayed information from Wes M. that my water heater was shot and needed to be replaced. This was not totally a shock as our home is coming up on 8 years; however, what was the shock was that ONE new natural gas 50 gallon water heater would cost me $3494.00 - this was NOT for a tankless system, as me and my neighbor were quoted $12,000.00 for a tankless system - yes! $12,000.00!!!!!! The price list Wes wrote out on the Proposed Work Form is as follows: $2699 per unit + $795 for a circulating pump, which we already had, + $269 for expansion + $198 for permit + $299 for attic installation + $299 for auto shut off + $1430 - possibly for the unit but he didn't write out what that amount was for. This totaled to $3394.00, so I don't know why he was quoting me $3494.00. Admittedly, I hadn't researched water heaters and my husband and I had only discussed the probability of needing a replacement at some time. Needless to say, I was shocked at what I was quoted. THANKFULLY, I looked on Angie's LIst and found other plumbers offering deals. I called up one company who was charging $999 for a water heater replacement and installation and they questioned why Wes would be replacing EVERYTHING rather than just the unit itself. They said A LOT of other things that I won't get into but I called Ben Franklin Plumbing and the person answering was unable to provide me with any information on prices. I was also a bit surprised to find out that I was charged $257 for his lighting a single water heater pilot light. My biggest frustration is the appearance of price gouging in this situation. I was not there, my husband was gone and I feel as if Wes and/or Ben Franklin Plumbing was taking advantage of this situation and hedging a bet that I would just buy into his fear tactic of the problems not being just my water heater but all of it's ecosystem. Interestingly, someone called me from Ben Franklin Plumbing last night and apologized that Wes M. was new and confused on his math and that the actual cost of a replacement water heater would be $1857. But then he continued to lecture me on how they have 24-hour service, extended warranties, etc. He never answered the question on how I was quoted such an excessive price. He also offered to refund a large portion of the $257 I was charged, so I give him credit for that. Overall, I feel this situation illustrates that someone was more concerned with a sales commission rather than quoting a fair price. While I'm sure they probably would have done a fine job, out of principle, I will likely never use them again.

Nothing was done. We paid $89 for nothing and a trip to Lowe's